Perricone MD has a rating of 1.5 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perricone MD most frequently mention customer service, and credit card problems. Perricone MD ranks 188th among Anti Aging sites.
I was never the type to spend over $100 on skin care products but my skin was lacking in luster and just not looking as youthful as I felt it should considering that I am in my early 30's. I decided to do some research to find an all in one anti-aging product and discovered Cold Plasma by Perricone MD. In a word: WOW. It claimed to treat the 10 visible signs of again and did it ever! I LOVE this product - it is worth every cent!
My original order was delayed due to an incorrect zip code, which when I called 2 weeks later to find out where my order was, I was told the zip code issue was fixed and my order would take another 2 weeks to go all the way back to NJ and re-ship. 2 week later still no product and it was just arriving on the east coast at the warehouse again this week. I would further have to cancel the order and re-create my entire order myself - no customer service, just "sorry". My order and products were substantial and I don't need them that bad if a company can't do better than that with their customers. I don't recommend if you need their product right away, it seems they use the slowest methods possible to get them to people. And their customer service is even slower.
The products themselves are okay. Formula has declined since I first purchased it years ago, but I still splurged on some for myself recently. Those products never arrived. My rating is for their customer service and fulfillment center. The fulfillment center shipped me a box of skincare from a totally different store, no where near the value of what I purchased. They use a third party delivery service that's impossible to track, the post office says my return was "delivered to shipping agent" for that company, yet Perricone says they don't see it in the system. Feels like I'm being set up for them to say they never received it now that it's out of USPS tracking and with their third party company where I can't see the progress. The whole return process takes an insanely long time, the "shipping agent" got it a week ago, and they're saying it'll be another two weeks to see if they even receive it. The whole thing feels like a scam, which is insane from such a luxury brand. They charge way too much for service like this. Attaching pics of the order vs what they sent me. Will not buy from this company again.
Tip for consumers:
Purchase the products from somewhere else you trust, not from them directly. They scam you.
Cold Plasma is perhaps the most famous line of Perricone MD. It is universal, suitable for skin with the first signs of aging and mature, serves as a base for all care - it can be used alone or combined with other products, since Cold Plasma is an excellent conductor of cosmetics into the deep layers of the skin.
A special highlight is the Sub-D Neck cream - it noticeably strengthens the contours of the face, smoothes wrinkles on the neck, and makes this area more toned. Probably the most working neck problem I've tried.
Also, I was surprised by the quick reply of girl from custoer service and her recommendations.
Beware— the website is highly deceptive. They don't explain that when you order one shipment of the products, you will be signed up for a subscription. And when you try to cancel it, it is almost impossible.
If you want to improve your skin, by making it bright, smooth and healthy, just try products of this swiss brand. My skin has never been so good and that is thanks to the excellent daily care programm. Lots of products of this brand aimed at improving skin with anti age effect. But thanks to the girl from customer service I ordered Perricone MD hypoallergenic cbd sensitive skin therapy cream which also hydrate the skin, make it so bright, despite being for senstitive skin it has firming effect but without skin tightness. Also want to recommend vitamin C brightening serum, guess this product will be suitable for girls with post acne dots.
This company is HORRIBLE! They sent me a shipment I didn't order. I had to contact them twice to cancel. The first time they didn't actually cancel. The 2nd time they kept me on a chat for almost 30 minutes refusing to cancel my subscription but instead kept trying to sell more products. I used an entire box with ZERO results.
I love lots of products of this brand, even my mom has the series of their cosmetics for skin with wrinkles and for deep hydration.
Mine favourite product is Firming Eye Cream. I use this product usually at bed time so it can be absorbed into the skin on my eye lids. More than once this product has taken the redness, puffiness and irritation from my upper and lower eye lids from using too much of the wrong kind of make up. I never want to run out of it, just in case there is a flareup but I no longer use that kind of make up on my eyes!
Very good products, I have the horrible post acne and it is quite a big problem for me to make smth with them, but the removal and post acne acid serum of this brand help me to reduce that problem, so surely recommend that.
I purchased Perricone MD Sub Plasma during the black Friday sale, it was around 44.00. Then a few weeks later I got a package in the mail and opened it. It was another shipment of the same product, which I did not order. I checked my credit card statement and I had been charged 161.00. I absolutely lost it and called the company and the agent told me I was signed up for a subscription, which I had not signed up for and after making a big stink she told me to send the product back and I would get a refund.
I waited till after the holidays and paid 15.00 to send it back.
I waited and never got a refund. A few phone calls later I did get a refund of 149.00 and was told they wouldn't refund the shipping, so in essence I spent about 30.00 on shipping for something I never ordered. In my opinion this company is preying on people and it's wrong. They used to be a good company, but apparently were sold.I don't even know if the products are any good anymore, I certainly don't have that kind of money to find out. Stay away! They will rip you off!
Tip for consumers:
I think they should lose their lisence
Products used:
Perricone MD Sub Plasma
Without signing up you will be charged $260 dollars a month later for a subscription! This is an absolute scam, and there is no email/phone communication to address the issue.
I placed an order for a trial product for $69, of their skincare for vacation, not realizing that this order automatically put me into a subscription. I discovered this from an email informing me of a charge for $340! The email came at 3:40 am, and I saw it around 9am. I called to stop the shipment, but they had their practiced speech of how they couldn't do that, and I could cancel future shipments. I did not want the one they were sending me, but they said it was too late because the order was processing (but not shipped). They told me I had to wait till the order arrived(7-10 days) before I could send it back, and then have to pay for the shipping and handling, and then the reimbursement wont happen till another 7-10 business days! That's almost 20 days before I get my money back for something I didn't know I signed up for! Shady practices and lousy customer service! Buyer Beware!
Order a product from them,,,they charge me
$69.00. There excuse is high volume orders.
There system seems to work taking your money...
Be very careful
Tip for consumers:
Becareful
Products used:
Face cream,, first they tell me they can't find order,,,then, order is founded.
Now delayed to high volume orders...
I first tried High Potency Classics Face Finishing & Firming Moisturizer from the American doctor Perricone MD when I bought a travel kit, and since then I have been buying a full-size jar on the official website for several years.
After the first application, the Face Finishing & Firming Moisturizer was absorbed very quickly, leaving only a neat, matte, even tone on the skin. It was love, as my skin rejects most of the other creams. The cream perfectly moisturizes, does not leave an oily sheen, does not roll, does not create a film, the skin under it feels free to breathe, it soothes it, redness and irritation disappear immediately (for a while, of course), the skin looks well-groomed, the pores do not clog, lays down easily and evenly.
I really thought I would try I order at 7am and then saw the not so good reviews try to call they open at 9 am callled at 9am told the customer service person I think I want to cancel please just placed the order. She said sorry I can cancel future but not this one we shipped. I said I doubt that you just open and I just did unwilling to cancel. I'm still working with credit card to stop payment. They sent out and I ask multiple times for a return slip. They block my email. Not a good company and not worth trying.
Tip for consumers:
I’m sorry I even looked at the site horrible . If the product was so good they wouldn’t treat people like this poor customer service and money hungry not.
Products used:
Not willing to other bad reviews and very poor customer service
I bought from them once over the summer and they signed me up for a subscription without my consent. If their product was truly that great, they wouldn't feel the need to scam their customers.
Tip for consumers:
Don’t use it. They trick you into a subscription and make it hard to end it.
Products used:
Serum, mask, and plasma.
DO NOT BUY FROM THIS COMPANY! They will charge your card for over $300 for products you do not want. They do it without your permission. I have never left a negative review but I want to protect others.
I have the problem skin, because it is too oiled with combination zone on cheeks that sometimeshave some peels on them, but perricone is my helping magic wand.
Now I have good skin with highlighted effect, I forgot what is that acne and some other rids on my face, for now I knly have good tone and natural pinked cheeks.
USED THIS PRICEY PRODUCT FOR MONTHS WITHOUT RESULTS! I WANTED TO IMPROVE THE UPPER LIDS WRINKLES BUT I GOT MORE WRINKLES UNDER THE EYES BECAUSE OF IT. LESS WRINKLES NOW THAT I STOPPED USING A FEW WEEKS AGO. NEVER USED A CREAM THAT WORKED IN REVERSE.
DO NOT BUY PERRICONE MD - WASTE OF MONEY.
Tip for consumers:
READ REVIEWS BY OTHERS
Products used:
PERRICONE MD COLD PLASMA PLUS + EYE
This product has been around a long time - so I thought it was SAFE. This is the FIRST product I have ever been ALLERGIC to, so I didn't recognize it. I stopped it for a week because I thought it was bothering me, Applied it yesterday an HOLY HANNA, I now can't stop the BURN and hives. I now know this is what affected my face an it will be thrown away. I will also warn others
Tip for consumers:
If you choose this product , I hope you have better luck than me , (my FACE hurts , burning , stinging swollen )
Products used:
I bought this from another company , I no longer have the receipt for “PROOF” I used the serum a the moisturizer. The smell was undesirable but if the product worked I would deal, the allergic reaction did not happen right away.
I can name Perricone MD as my absolute rescuer on my way to healthy skin. As I remember I always had problems, oily skin, so acne was my chronic disease which created a lot of problems. I tried everything, but when I changed my everyday skincare routine to Perricone my skin said thanks for me. I have been using Perricone MD ACNE RELIEF Prebiotic Acne Therapy this is the set of programs that you should use daily twice. I am so grateful that one day I decided to use these products. Also, I have a good one cream, which rescues me even in cold weather - Nourishing cream for sensitive and problem skin in green version - it is my absolute LOVE!
I bought 2oz Perricone MD Face Finishing & Firming Moisturizer. Sorry, nothing special and no results to my skin. Feels moisturizing, but no more than other products that are much less expensive.
I have been trying for months to be reimbursed for a product that DID NOT do anything! They keep on blaming it on lack of communication NO I SENT mail and I have reply mail to prove that! Then they used the lapse of time to elongate their 45 days, therefore saying it has been to long to reimburse me! EVEN THOUGH I have mail to justify the fact that I contacted them BEFORE the 45 days!
They are scammers!
DO NOT WAIST YOUR MONEY!
I was sucked in by the TV commercial. Picked up the phone and ordered my first set for $55. I spoke with a rep on the phone and asked for the $55 combo, said that this is all I want from them, no further transactions or purchases or extras, just this one combo. I gave my credit card info and was all set.
About a week later I received my package and a shocking surprise on my bank account. They charged it twice! I called and asked for an explanation immediately. The rep on the phone assured me it is standard procedure by saying this:
"We always charge our customers twice because that is how we check if they have enough money on their account."
HUH?!?! For what, I asked! The rep said that is just standard procedure. Of course, I didn't believe her so I said to the rep right away that I DO NOT WANT ANY RECURRING PURCHASES OR CHARGES ON MY ACCOUNT, no subscriptions, no memberships, etc. She went on to assure me that would not happen and that my purchase was a one time transaction. I thanked her and hung up.
Yesterday, after 30 days they charged me again.
I am livid.
I called them immediately and was promised a refund confirmation email and a refund. I have received neither. It has been two days now. I have informed my bank and reported the misuse of my credit card. Hopefully it will resolve positively.
Oh, and I have yet to review in detail the actual product, which seems to be after 30 days of use actually worsening the state of my skin. The person on the phone selling it was rushing the whole transaction as if she wanted to quickly shove me with a crappy product and collect.
Used product for 60 days as directed. Saw no improvement. I did in fact notice it has dried my skin out terribly. Please don't waste your money on this, yet another, skincare scam.
I used to like this brand so much, I honestly thought they had best quality until I discovered that the ingredients they are using are actually hazardous and very dangerous to put on your face, not only they are dangerous for your health they cause endocrine disruptions, the main ingredient Butylphenyl methylpropional is also known as LILIAL has been banned in EU because of being harmful to human fertility. Imagine putting this crap on your face every day, trusting these people that they are selling creme to help with wrinkles and stuff but instead you are slowly killing yourself, the ingredients they are using messes with your thyroid, hormones and fertility. I've contacted them to get my refund not only they never opened a claim to at least pretend they care but also they refused to refund my money I paid to them. I am reporting them to BBB
Tip for consumers:
I am reporting them to higher instances for selling prohibited ingredients harmful to humans
Products used:
Face cream, foundation, serum, lipstick
Love a lot of his products including the no makeup makeup! Love the blush also! Used his product a lot but then got very costly! Otherwise another great product!
Perricone MD is the global leader in anti-aging skincare, with all products based on Dr. Nicholas Perricone's years of groundbreaking research and multiple patents.
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