PesaPal

Never trust these bastards! They hold your money forever and claim to reverse it which they never will, Poor customer service, I don't think if your boss knows all about your stupid work experience. You need a zero rating you morons! I'm opening a case very soon.

Pesapal is simply a primitive attempt at providing online payments. They have no idea of customer service and they are very defensive (which is usual when someone feels insecure in the service they are offering). They reversed 7 payments which our bank had approved because they claim our details didn't match up. But the bank had approved the payment! We then spent 6 hours on international calls trying to resolve it, and they are still saying it is our fault! Pesapal, if you want to compete in an international world, you are going to have to get a little more efficient and internationally minded than this.

I just signed with them but their website is not accepting feedback messages. It reports error. "Sorry, an error occurred while processing your request. We are working to fix it as soon as we can" I feel scared doing business with them. If a small issue with website feedback can not be fixed, how about money issues. Reviews are so discouraging. Goodbye pesapal. Goodbye.

I got a payment from my customer and they are refusing to credit it in my bank. I don't know if they are getting interest or what.
Response from their departments take hours and it's usually an excuse. I would not recommend it to small and big businesses

They do not know who their customers they treat them as thieves

Wow a lot of Negative reviews. I will add my experience to it. I would give Pesa Pal a 0 star if I had that option. There website do not work at all when you call customer care they are always in self-defense mood never admitting their mistakes, never correcting their mistakes and making a customer looks like a fool for reporting a problem. I personally stopped calling after they made me look like i didn't know what I was doing after my payment to buy airtime using my visa card has failed more than 24 times though my card works perfectly with other website. Good luck Pesa Pal I wonder what type of business you are running. Good luck. Please don't reply by defending yourself it is helping no one you will do well by Just fixing your problems. Good luck.
Abel

I love Pesapal sabi. It makes everything work so smoothly. I cant afford to start a big business so I started by creating an online platform and a small shop to sell my wares. The sign up process was easy with a one-off device cost, cheap transaction fee and no annual maintenance fees. Pesapal sabi has made me money I would not had made in a cashless economy. My customers have the freedom to pay using Visa and MasterCard credit and debit cards, and I can also send receipts via email or text giving me a paper trail of my transactions. I also appreciate the customer care team for looking out for my safety against fraudsters. I'm making a living thanks to Pesapal sabi.

I had the worst experience ever with this morons. They are arrogant, they don't even reply to emails. They have no policy or statement on there website about providing the necessary documents during registration, they only start asking you for that when you are about to make a withdrawal from your account. Intergration is also another big problem that you either have to be a techy or pay lots of money to an expert to do it for you. This doesn't help at all if they want to grow. They should learn from people like PayPal where you only need your email address and ur ready for business.the concept is a brilliant idea I must say but the people behind it must be very big morons who have no sense of entrepreneurship.

Very quick in responding to my review as it is public just to try and clear their image. I still have issues that have not been addressed and no one has responded to e-mails despite them have been read. In my opinion you are loosing it by just keeping quiet.

They were so good when signing up but when the received my payments, rather than credit my account, the stories started how they needed to do more vetting of my details, etc. Thank God by clients were able to dispute with visa about pesapal holding their funds and visa managed to recover the funds. Kampala, USCitizen

I can say they need improvement, especially when it comes to accepting all cards, but overall good experience. They credit money to my bank within 24 hours

For the few times I've bought airtime using PesaPal it has been HELL. I always have to call their customer care line inorder for them to complete the transaction. Sometimes they don't even complete it and just eat my money! I'm NEVER using PesaPal again.

Their verification method is confusing, they will let your clients pay you using their system.

The day you will decide to withdraw your money from the system, even the money that lasts in for longer, they will ask all of your clients to submit their bank statements, Identity copies, credit card and many things which your clients will never agree to submit their privacy data, then once clients disagree, payment will be reversed, and you will beg your clients to pay you again and your company will not look professional.

If you are looking for a Payment Gateway use Online Direct Pay I have been with them for 3years never facing any trouble with them or you can use Barclays bank it has a smart payment gateway I'm using it for a year never disappoint.

One of the secured and simple payment gateway to be used for payment for online transactions. I used it to pay for my trip in Tanzania and the transactions was a success without an extra charge.

Month after month my subscription payments via Pesapal to JTL are not registered. Often my internet service gets disconnected for non-payment, when actually it is just that Pesapal haven't forwarded that payment and JTL have to chase them for it. I have encouraged JTL to stop using Pesapal.

Touted as the PayPal of Africa, one would expect a lot from PesaPal but when you try integrating it with your website, you realize that apart from the name, this site has nothing else to make it the PayPal of Africa. (its good when paying for utility bills but not for merchant services)

The main problems are:

Integration: - Very difficult to integrate with your website if you are not a technical guy. Also the plugins available for popular CMS like wordpress do not function and even the people who developed them initially have abandoned them. The only simpler alternative is to use their Simple Selling option which means your customers will have to leave your website and go to pesapal to purchase - and they will not be redirected to your website after making the payment.

You cannot do refunds: With other payment gateways, you have full control of your money so you can refund any client who is not satisfied with your service/product. With Pesapal, there is no option for this.

Concealing information: When you signup for a merchant account, there is no indication that you have to provide documents like (memorandum of association, certificate of incorporation, passport photos of directors, voided check in the name of the business etc) to use the service. But once you receive payments from clients and try to withdraw the money, you get an email requesting all these documents. If you are not willing to provide the documents, they will not process the withdrawal request and will not refund the money back to the clients who made payments. Worst of all, they will not respond to your emails.

I had a good experience with the service since I begun using it. The service needs more features, but so far so good. Keep it up.