PetCircle

These guys aren't honest with delivery dates, they say a date but it blows out 3 or 4 days later. Their live chat service says 43 ahead of you, waiting time 3 mins - 20 mins later you are still waiting. When I also complained on live chat about delivery, they just didn't respond, so probably offshore staff who can't handle anything that isn't scripted! I would not recommend these guys, better to pay a few dollars more and at least know they care about their customers.

Could not recommend less. Did a big order for our new rescue puppy - order took 7 days to arrive (despite timeframe stating 2-6 days) and arrived with the most essential item missing (even though Pet Circle's communication to me said it had been dispatched). After contacting customer support, I was told the item wasn't missing, but that it would never come because it was out of stock. "We don't have stocks currently, and there is no known date that we will get the item back into our warehouse" - how hard is it to communicate this with your customers and process a refund in advance of time?! After waiting more than a week for it, I had to seek out a refund from customer support (very evasive Pet Circle!) and purchase the item elsewhere. Given PetBarn matches Pet Circle's prices in store I will never purchase on Pet Circle again after this experience.

I purchased 12 months of nexgard for my dog for a $149. Seems like a good price ya? That's if you ever get your order. Spent hours trying trying to rectify the problem via phone and live chat and was only met with shocking customer service. Around in circles we went until I decided to cut my loss of $149 and just to never shop on pet circle again and to also warn my friends and family about my experience.
Don't do it

This is the second time I have ordered from Pet Circle. I placed an order over a week ago for dog food and my order only left the warehouse today. The agent told me that it had left two days ago and it would be 3 to 6 business days before it would arrive after it left the warehouse. According to my tracking number it left today which means will not receive it for another 3 to 6 days. This will be 2 weeks since I placed my order. They have not responded to my emails. I had issues with my first order from them as well, but thought I would give them a second chance. Shame on me for doing so! Would not recommend!

I purchased a large number of items for my new pup. Based on estimated delivery, the items should have been here Wednesday- three days before I picked him up.
After placing the order the estimated delivery changed thursday - still fair enough, as long as they arrived in time. There was then no movement on my tracking for 3 days. I gave them the benefit of the doubt and didn't make contact until Thursday (after I received a new estimated delivery of the following Monday). I was assured my items would be there Friday and the blame was put to the courier - clearly not the case considering items weren't ready for courier until the day they should have been arriving at my house.

Long story short - my items took over a week to arrive when I was given an estimated time of 3 days. Very little sympathy and kept getting palmed off when I expressed my dissatisfaction.

Received advice that they were out of stock so I contacted them to ascertain when/whether they would be in a position to supply or should I seek my heartworm purchase elsewhere given that it is a time sensitive that must be given monthly. One week later no response so I have no other option but to vote with my feet. Checked on E-bay and there are plenty of companies out there that have ample stocks.

I won't be using Pet Circle again as my delivery took 12 days, but then there wasn't a delivery (strange I know) and then the next day I receive notification again that it has been delivered, photo taken at the wrong address, Pet Circle you have lost me

Extremely poor customer service!
We've been ordering all our pet products through Pet Circle for 3 years (automatic order every 3 weeks) and suddenly the food we order rose 35% with no warning and no explanation. Prior to this there hadn't been an increase greater than about 8% between orders. I raised this with the customer service team only to hear excuses as to why they wouldn't honour their supposed "price match" guarantee for other companies offering the same protect much cheaper.
I had gotten a lot of friends and family onto Pet Circle however even they had warned me that the level of service they have received lately has decreased dramatically. Shame but we'll be going elsewhere now and I advise you to do the same

I made a one time purchase last year, was careful not to subscribe to any recurring payments or marketing emails, but BOTH these things happened! The unsibscribe links in their spam didn't even work, so i had to call them. Then, months later I find a recurring payment charge from them. I absolutely never agreed to any recurring payment, yet they tried to blame me! There is obviously some dodgy technical stuff going on, and from talking to their chat agent it's clear they aren't interested in fixing any of it. I'm just glad I was able to get my money back.

The products are great, however the guarantees on delivery are absolute rubbish.

I have spent just shy of $1000 since September 12th and almost every order I made, I have had to chase them up, as they were not delivered anywhere near the date that was promised.

This is extremely time consuming, not to mention the customer service agents, just respond with generic/patronising statements. Not once, do they acknowledge the errors and misrepresentations on their company website and delivery processes.

After spending the 7th time speaking to their customer service agents on their live chat option, where I get very inconsistent responses, I will NEVER use this site again nor would I recommend it to anyone else.

I gave them all my details…name, phone number & email & they couldn't even set my up!
I'd rather spend my money locally than waste my time with this business!

*BE CAREFUL*
Petcircle will send you items that are NOT part of your auto-delivery. When you complain, they will tell you that all they can do is offer you store credit after you send the item back. Customer service is so bad. All and all you are good someplace else, anywhere but here!

Customers, BE AWARE Of Pet Circle's "Auto Delivery" Claims. I, like so many have been caught up in this fraudulent practice by Pet Circle. Despite being assured, following communication by Chat & Email that the delivery would be intercepted and a refund processed back to my account which hasn't happened. The unwanted goods arrived on my doorstep a week later - (delivered on a Public Holiday!.) Requests by email (they don't answer their phone) have gone unanswered!.
It's a shame I didn't take the time to check their Customer Reviews.

Unbelievable that there are so many victim from pet circle. I ordered 20kg my puppy food 2 month ago. Then, 1 month later, another 20 kg pet food was delivered by courier. Hm? What happen? I tried to see my bank account, another $104.99 out to pet circle. I contacted to pet circle, they said I clicked auto delivery service? What? No way, there is not any option to push the auto delivery. Omg. After that, they said they cannot refund, and only can have credit brrrrrr. Well ok, accepted their offer. But when I got into the petcircle account, there was no money at all after couple of weeks they said already credit. It makes so confused after that.
As result, I am not going to use this company any more. So disappointed and I would like to say to people who use that company, just be careful and I recommend to go to local shop Like pet barn or eBay. Thank you for reading

Ordered from them once and they took it upon themselves to sign me up for auto delivery and keep my credit card details and illegally deduct my account a month later then blame me for not unticking the unobvious auto delivery box