Review of Petsmart: Siberian Husky disaster
Thumbnail of user steveb2966
Alabama
1 review
1 helpful vote
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May 29th, 2023

Stopped by PetSmart and asked for a price for trim and wash. Quoted $88.00. Dropped off dog and got call that due to heavy matting behind ears they would have to cut that area close and it would cost a little more. I went to pick up dog and they had shaved him. Then I went to cash register and they charged $154. To me that is more than a little more for what looks terrible.

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Quality

Date of experience: May 29, 2023

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    Petsmart

Petsmart

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Overview

Petsmart has a rating of 2.8 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Petsmart most frequently mention customer service, next day, and online order problems. Petsmart ranks 14th among Pet Supply sites.

  • Service
    75
  • Value
    66
  • Shipping
    33
  • Returns
    34
  • Quality
    56
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
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Reviews (546)

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customer service (47)
Thumbnail of user anas633
Canada
1 review
0 helpful votes
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October 3rd, 2022

Made an appointment called me an hour before to cancel reschedule for the following week for Chihuahua and English bulldog that same day I get a phone call to reschedule for an early time which I had no problem appointment was for 4:30 she called for 3:00 left a message on my machine I get there she told me my appointment was at 3:15 I told her no you called it's at 3:00 give me an attitude and said you're going to have to wait I said 3:15 so I waited 25 minutes with my dogs then she comes back and tells me I only have an appointment for your Chihuahua I don't have an appointment for your English bulldog I told her I called and I made for both dogs again she gave me attitude then she's typing up stuff and said do you have your dogs vaccine only ask for the English bulldog did not ask for the Chihuahua I told her no both of my dogs haven't been there but why did she only ask for the English Bulldog was she afraid of him she did not ask for the chihuahuas vaccine for rabies it was all a big mess up and I was very upset because I had to wait 25 minutes and then they did not to get their priorities straight they were all over the map and the girl that give me a lot of attitude I would recommend no one will go there for their dogs

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Returns

Date of experience: October 2, 2022

Thumbnail of user martinas94
Virginia
4 reviews
0 helpful votes
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December 18th, 2022

Went to PetSmart today to get a Beta tank.
Try to find an employee to help me with what I need for the Beta fish.
She had no knowledge about for anything I ask her like what tank, she could not even tell me the price of the tank.
Than when my granddaughter and me try to get some items together, with out help

I went to the register.
Well there were signs all over with fish tanks are 50% off.
And fish decorations buy one and 2nd 50% off.
She charged me for everything full price,
And try to tell me this is not true.
I walked with her to the ale and showed her the signs.
She gave me 1 item from 6 Items at a discount.
And argue with me about the items sre not decoration for the fish tank.
All the items exept the tank was on the same shelve with the sign all over.
A good thing there is a other pet store in Store in stafford I will shopping now after this experience.
There all young no knowledge, and are very bad costumer service.
I am very upset about how there ripped me off.
Peoples watch what there ring you up.
And if there do not get in contact with me to offer me something that was the last day I bought something in there.
My e- mail is *******@yahoo.com

Products used:
Fish tank and decorations

Service
Value

Date of experience: December 18, 2022

Thumbnail of user jessr146
Canada
1 review
0 helpful votes
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September 27th, 2021

I am beyond disgusted and will be following up with OSPCA for further inquires of Petsmart policy and procedures.
I was left a voice mail to pick my dog up from grooming services in approx 30 mins. On Sunday June 27.

By the time I got there, a chain of big box stores were evacuated with alarms blaring. I frantically went up to an associate asking me where my dog was and they informed me that my dog was left inside.

After approx 30 mins, fire department came and deactivated alarms. I was told that there were 5 other dogs left inside as well.

On there website it states "We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently". If this is part of Petsmart policy, why was there not an associate available to evacuate my dog (and the FIVE other dogs locked in crates)?

Im not only disgusted with Petsmart policies to leave dogs inside when there is a potential fire (this was clarified by a district leader at Petsmart - but also other things he said on our phone conversation. Im curious to know if the phone call we had was being recorded because he was also talking to me while driving - really shows how much he cared about my dogs wellbeing. I informed him that my dog was still in distress 2 days later and that i will be following up for a vet to see how i can help my dog after his trauma. The district leader dismissed my feelings when i asked how else he will be following through with fixing this situation. He laughed as said - what else did you expect?

This was a place that i brought my dog to FREQUENTLY - every toy - every treat. He said id understand if you dont want to come back here anymore.

Service
Value
Quality

Date of experience: September 27, 2021

Thumbnail of user gabrielw11
Australia
2 reviews
10 helpful votes
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September 4th, 2015

It is really smart. It knows how to provide best services to customers. I am happy being customer of petsmart

Date of experience: September 4, 2015

Thumbnail of user jeanettew8
New York
8 reviews
18 helpful votes
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March 16th, 2016

Plenty of products to choose from, price fluctuates but with a large amount of pet products it balances itself out.

Date of experience: March 16, 2016

Thumbnail of user ericw60
California
6 reviews
10 helpful votes
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December 17th, 2015

I take my dog to the dog grooming area all of the time. It is an awesome place to have your pet cleaned up.

Date of experience: December 17, 2015

Thumbnail of user ulisesf
Canada
9 reviews
6 helpful votes
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September 1st, 2016

A wide variety of products for pets. Great place for those who don`t really know where to start when it comes to pets accessories.

Date of experience: August 31, 2016

Thumbnail of user lucyw30
Netherlands
2 reviews
10 helpful votes
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March 31st, 2016

Pretty solid pet grooming service. I bring my little fluffy dog through here for grooming a couple of times a month. Always a pleasure.

Date of experience: March 31, 2016

Thumbnail of user robertb561
Ohio
2 reviews
0 helpful votes
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January 12th, 2018

What you need for your pet they have or can get for you. So shop for your friend today, Don't forget to check out their clearance section.

Date of experience: January 12, 2018

Thumbnail of user calim8
California
4 reviews
12 helpful votes
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February 23rd, 2017

They flash freeze animals and when they wake up they kill them horrible company that should not even exist

Date of experience: February 23, 2017

Thumbnail of user davidt200
Virginia
7 reviews
2 helpful votes
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January 18th, 2021

I have two dogs and a cat. And i always buy different stuff for them.
So i advice this service, they are good

Date of experience: August 9, 2016

Thumbnail of user richardp90
3 reviews
16 helpful votes
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December 11th, 2015

I like coming here to peruse the pet toys. I have both a cat and a dog and there is always a large selection to fit my needs.

Date of experience: December 11, 2015

Thumbnail of user brendat7
Florida
17 reviews
54 helpful votes
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June 8th, 2015

Website is very easy to navigate. I usually shop online and pick up at store. Order is always ready when I pick up. Great employees.

Date of experience: June 7, 2015

Thumbnail of user clintonc15
Pennsylvania
25 reviews
41 helpful votes
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April 6th, 2017

I love to take my dog there. Not only is there a nice selection on pet supplies my boy also gets a chance to socialize.

Date of experience: April 5, 2017

Thumbnail of user ho3600
Oregon
4 reviews
89 helpful votes
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December 24th, 2015

Came back early to watch them groom and they abused my dog. Not cool. Never going back and complained to management.

Date of experience: December 24, 2015

Thumbnail of user mayah2
GB
2 reviews
9 helpful votes
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July 15th, 2015

I listened about PetSmart that it is good. Then i visited it is really smart. It's know the choice of customer.

Date of experience: July 15, 2015

Thumbnail of user andreat19
California
4 reviews
1 helpful vote
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April 15th, 2015

I don't know if they price match but go in, scan an item, see how much Amazon sells it for, and see if they will match it.

Date of experience: April 15, 2015

Thumbnail of user lindab419
California
5 reviews
18 helpful votes
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November 22nd, 2017

Over priced and do not listen how you want your dog cut. They do what they want on your dime. $65.00 for a 20 lb dog

Date of experience: November 21, 2017

Thumbnail of user sarahn101
Colorado
3 reviews
3 helpful votes
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November 23rd, 2017

They have great customer service and are very friendly. They are a little pricey but good at what they do.

Date of experience: November 23, 2017

Thumbnail of user abigaln
GB
5 reviews
7 helpful votes
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March 27th, 2016

I like coming to Pet smart, the staff are friendly and helpful, the products are numerous, and there is plenty to choose from.

Date of experience: March 26, 2016

Thumbnail of user johnd875
GB
2 reviews
3 helpful votes
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October 19th, 2017

My daughter loves coming here and feed all the animals, staff are great and wonderful.
Great experience over all

Date of experience: October 19, 2017

Thumbnail of user laurah114
New York
9 reviews
6 helpful votes
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March 1st, 2016

Love PetSmart. They don't sell pets which is VERY important to me and are very helpful. Excellent, excellent, excellent!

Date of experience: March 1, 2016

Thumbnail of user domigoa
Florida
2 reviews
0 helpful votes
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October 29th, 2017

These the good store for buy anything for yours pets or just look a round for shop any item for any pet

Date of experience: October 29, 2017

Thumbnail of user carlies4
Nevada
3 reviews
2 helpful votes
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May 24th, 2016

Nice products, nice prices, many stores and service is nice as well. Is not as famous as petco but really close. Me and my dogs love shopping there.

Date of experience: May 24, 2016

Thumbnail of user luisr65
Massachusetts
11 reviews
5 helpful votes
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November 9th, 2017

Some stores are great, some are not. They are usually well stocked (better then Petco) but "employee quality" is highly variable.

Date of experience: November 9, 2017

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Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!

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