Petsmart

I decided to try online shopping at PetSmart to order several items including Tidy Cat litter from the 2017 Black Friday ad to avoid the holiday traffic first thing in the morning since the website clearly indicated you could purchase the items online at the sale price and pick up in the store later.
This turned out to be A COMPLETE WASTE OF MY TIME. I received a confirmation email for the order that stated I would receive another email when the order was ready. It's now Monday and I still have not received the second email saying my order is ready for pickup. I expected some delay since it was the holiday weekend, what I didn't expect was an email saying my order had been cancelled "due to availability". It's cat litter, the store carries it year round in the same size container. I called customer service and can only say I am extremely disappointed with that call. All the individual would say is, your order has been cancelled and you will not be charged for the cat litter, do you have any other questions today. Yes, I do - Why aren't you honoring the order when the next shipment comes in? CS rep - I'm sorry we can't do that. Do you have any other questions today?" This was extremely poor customer service. If they had posted something like - "limited to in store availability", I would gone to the store and made my purchase at that time. I feel this would have been better handled by notifying me that they had run out at the location, but would fulfill my order when they received their next shipment, or offered a substitute at the same price. There are several Tidy Cat options that are all the same regular price.
I started making the majority of my pet purchases from Chewy.com instead of PetSmart because of their customer service. Unfortunately, PetSmart has purchased Chewy.com so I expect their customer service to go down as well.

I always have a good time when I have to go to petsmart. The employees are always so friendly! And bonus, I get to see animals when I go there!

You need to go to Pet Smart and adopt a cat. There is a lonely cat out there that needs you to adopt them.

The other store is not as clean or organized, Petsmart is clean organized and staff is always helpful.

I went on line and ordered a harness for my Sheltie, and it was promptly ready for me to pick up at the store on my way home from work.

Best at their work! They were so nice to me and my pet was slightly injured. But not anymore because of PetSmart

Large selection of merchandise & pet food. Prices can be a bit high at times, but they run specials often.

This is such a great store, I also like how you can take your pet there to get groomed and what not.

Very helpful employees. Big selection of over all products..., thank you... I also like that my dog can come in store and socialize with other dogs.

Finally I got my favorite pet on discount. Their rates are very affordable. Thanks for the lovely services.

They are the best by far. Never buy online because Jazz loves going in and picking out a new toy. Don't ever change Pet Smart we love u.!

I've always had a great experience shopping at Petsmart. The people are quite helpful and they know what they're talking about.

Friendly staff. Know a lot about dogs. Limited knowledge and items for bird owners. Excellent corporate customer support.: 0(

Very clean and visually appealing. Products are reasonably priced. I would definitely recommend them to my friends.

Petsmart is great store
Many different types of animals
But it depends where it is like I drive to the one jersey city

It has been 6 days since I first contacted Petsmart CS that the website would NOT accept any of my 3 credit cards nor could CS put the charge through. I have still not heard back from Petsmart, who was supposed to correct the error within 2-3 days. The checkout failed to verify my 3 working cards, Visa, Discover, Am Ex, from different banks. Each bank verified the cards were active w no problems and that they NEVER received any approval requests from Petsmart. The checkout also did not give the option to use PayPal. The PayPal square was greyed out. I tried different browsers, verified personal information on credit cards, opened second Petsmart account in sister's name & cards, tried different phone numbers, emails, nickname and nothing worked. I contacted CS 3x and spent over 2.5hrs.
I WAS PREVENTED FROM MAKING A PURCHASE ON YOUR WEBSITE, FOR NO VALID REASON, & NOW THE PRODUCT IS UNAVAILABLE! PETSMART HAS MANY COMPLAINTS ON SOCIAL MEDIA AND IS AWARE OF THIS PROBLEM BUT DO NOTHING ABOUT IT. WHAT KIND OF $#*!ED UP COMPANY IS THIS? FYI: I purchase all my needs on-line to prevent going into stores and have not had any other site fail to verify my credit cards, ONLY PETSMART.

Love them and happy they carry oxbow. Now, they need to stop selling guinea pigs and we will be all good.

I ordered a Halti Dog training collar (Headcollar) in size MEDIUM (2). I received a size 1. I contacted Customer service and they said they would order another one in the correct size. I again received a size 1. Called back to Customer Service and they refunded my purchase price BUT said they could NOT reorder and I had to place a NEW order.
I then placed a NEW order for the size 2 (medium) and naturally I received ANOTHER size 1!. I again called Customer service and talked to a supervisor. She said she would contact the warehouse and confirm with a BIN CHECK that they actually had the size 2. She said they had 24 of them! I said OK let me reorder that. I did so and, yeah, you guessed it, I got another size 1. I called Customer Service AGAIN and got another supervisor who said HE would follow up on this PERSONALLY. I never got a return call.
So today Jan 4,2022, I talked to ANOTHER Manager (above a supervisor) and she advised me SHE could not process another order as they have a RULE that only 1 REORDER may be done.
She promised that by the end of business TODAY, she would have an answer for me. Obviously, I have not received any call from her.
In MY opinion and the policies of PETSMART, I will NOT be doing any business with them in the future. This was an absolutely TERRIBLE experience.

If you are a pet and Dog lover, you have definitely came to the right place... dog owner who is looking for Dog Supplies, Dog Products & Accessories.

We took our Australian labradoodle Dexter Lee to Becky in winston-salem nc to be groomed and she did such an amazing job.

I enjoy coming to the store with my friends and just haveing a blast with the pets there. The staff area also really nice.

Finally I got my favorite puppy because of PetSmart. Thank you so much PetSmart for the lovely puppy.

I shopped online on PetSmart's website fooled by the fake 10% discount when you pick up curbside during co-vid. I forgot one of my items and decided to go in the store to pick it up. To my dismay, of the 10 items that I picked up every one of them was more expensive online than in the store. Some by 20%. So they offer a deal of a 10% discount when you go curbside but then raise the prices online by 20% to 25% so you actually pay about 10%-15% more by going online and getting a "discount" by going curbside. Also, they had a deal on the store where you bought three packages of seeds, get one free. That deal wasn't available on the website. So I got ripped off by almost $15 on a $90 order. So with my 10% fake discount I still paid 17% higher that if I shopped in the store. But I told the fake manager about it she gave me the corporate office number and an extension number. This was a Saturday and she told me they were open on Saturdays and so I attempted to call. The extension she gave me didnt exist. So I called the manager back she said that's the only extension she had. I asked her how she contacts the corporate office and she said she uses that extension number yet When you call there the automated voice message says there is no such extension. I told her that I would be going back to chewy she said arrogantly "we own chewy!"
Imagine Petsmart ripping off people during co-vid with the fraudulent message that they're giving a 10% discount. How pathetic and dishonest is this practice? I looked around online and found that Target seems to be much cheaper than Chewy and PetSmart. Just another option I guess for me.