Petsmart

I really like the web site, and the store I went to was very big and very clean and well organized. But I have to point out the faults for the website that represents the retail stores. If you go to look at the fish, you will see that they have each group of fish / aquatic life (that they sell) that are able to be kept as tank mates. Click any of them you want, but mine is Tropical. So now look at all the beautiful fish they have and you'll see that not a single one of them is available online. They ALL say "in store only."

Now call your local store and ask if they have the fish that are advertised on the website. Most of them will be there but with my experience I'm willing to bet that not all of them will be. And, read the fine print. The stores, do NOT have to honor the advertised price. The way they get around the false advertising law (in MY opinion!) is that the prices advertised online are for the "products" available online. The loop hole is that even though they don't actually sell the fish online, they make it look like they do.

That aside, now go to your local store and try to purchase the fish you saw online. I've been to multiple stores and only one of them would honor the online advertised price. Not only did she say they would honor those prices, but they even gave me a rain check on the Pleco I came in for. BUT, even though I was told they DO sell the Kuhli I wanted, and showed me the tank they are in (when in stock) the other manager said they didn't sell out of those and in fact never did sell those in the first place, and refused to give me a rain check for that fish. My guess is because the sale price was so much lower than their full retail price. Don't know that for a FACT but it's my assumption.

So for those reasons I give PetSmart a 3 / 5 rating.

Took my maltese to petsmart for a haircut the lady took my little maltese then told me you can pick her up in an hr or 2 dont worry, I said ok I will come back (I thought it strange she almost insisted I leave though) I went off to shop have a coffee etc
Came back to get my dog... I was not happy with the way she looked - she was
HOT PINK, they shaved her fur off too close so the skin was red hot. NEXT DAY the dog started to develope HUGE purple spots under her skin and I mean dark purple... she was bleeding under her skin. Also she was in great pain if you just touched her skin at all... I WAS HORRIFIED, took her to vet he said she got a real bad haircut and was bleeding under her skin... they gave her all sorts of treatment to stop bleeding she began to get more purple spots - Dr said he gave her things to help take her home if she gets worse call them. That weekend she
Became critical started to stroke out head shaking - BLOOD IN URINE COULD NOT WALK TO EVEN GET UP TO PEE NXT DAY SHE DIED.
I WAS HEARTBROKEN CALLED PETSMART THEY WOULD NOT EVEN TALK TO ME THEN AFTER I CALLED 20 TIMES THEY SAID OK SO WE WILL PAY FOR THE DOGS BURIAL EXPENSES. DO NOT DO NOT DO NOT EVER TAKE YOUR DOG TO THESE DANGEROUS LUNATICS AT PETSMART FOR GROOMING THEY HIRE PEOPLE WHO HATE DOGS AND MISTREAT THEM AND KILL THEM THEN WONT EVEN ACCEPT RESPONSIBLILITY. PETSMART DOG KILLERS KEEP AWAY!

I buy everything for my cutie cat from here... yes I know I overpay for some stuff but my can loves it

The price on the self show one price ad in checkout it was completely deferent price.
More expensive

Petsmart groomers did everything I said not to do! They seem to think they can do whatever they want to do with your pet and not what you ask.

Recently i visited petsmart. It has changed my mind about online purchasing. Everything is perfect here. Everyone should try atleast once.

My dog has everything from pet smart. Theyre prices are affordable and the quality is good. Rex destroys toys anyways

As I stated above! Mgmt could care less! Enough said about the Idaho Falls, ID. Store.---------------------------------------

Why are their products so high? Same product at Amazon for 15.00 and I paid 61 dollar at Pet smart!

In August I adopted two female Guinea pigs for my daughter from the Petsmart in Morrisville NC. It was stressed to us that they only sell females and they don't have males in their store. I trusted what was said to me. One of our GPs began putting on a lot of weight around her abdominal area. Because we had two females I thought she was just greedy. No way she's pregnant. It know a couple months later. Tonight my daughter said mom I'm worried, she's really big, I went to pick her up and I felt movement in her belly area, a lot of movement. I immediately took them both to the closest Petsmart because the vet offices was closed tonight. When we got to Petsmart the person at the store said yes she's definitely pregnant, she looked at the genitals of the other GP and said this is definitely a boy. I called the Petsmart location we adopted the GPs from and spoke to Chase. Not only was he rude but he was very defensive and said you had 14 days, we wouldn't have sold you a male guinea pig. I'd say the 14 day rule shouldn't even be a factor in this case and she's pregnant so. Bottom line is we were told we were adopting two FEMALE guinea pigs and now have a male and female. We can only keep one of them because two is more than enough for our family. I can't believe Chase had the audacity to be that rude and defensive, they were the ones who lied! Whether intentional or not, they didn't check to make sure they had girls, but told us they'd checked! He continued to be rude and defensive so I asked for his name and got off the phone him. The women at the other location that we took the GPs to be checked was so nice and even said keep me updated on how the mom's doing. She wasn't a vet and didn't give up medical advice but she was at least kind and showed some empathy with our situation. This is so messed up. I will NEVER adopt another pet from Petsmart. I can't trust that they will be honest about there pets or honor what they say. Everyone makes mistakes, but when you do, don't mistreat the customer if you're in the wrong, own up to it. I can except a mistake, what I can't accept being treated like crap. His behavior was unprofessional and unacceptable.

Nice store with big assortiment, when i buy something on-line for my cats (PUSSIA AND GINGER) PetSmart is my choice. Good food, snacks and good quality toys for my little tigers

It took us a year to decide getting another cat after ours of 15 yrs crossed the rainbow so onn 7/12/19 we went to our local PetSmart to look at adoption kittens/cats. We found one that seemed purr-fect for us and adopted her. She was slightly over 1 year old. Before leaving, I asked for ALL her medical records and was told that what they gave me was all they had. (she originally came from a rescue in TN and then was moved to one in VA then to PetSmart for adoption). She took over our hearts and house but we were okay with that. She is fantastic. We noticed she seemed to sneeze a lot and would become out of breath after only a couple of minutes of play. We took her to our vet for a wellness check and found out she has a grade 2/3 heart murmur. It was recommended to have a cardiac echo (costs between $400 - $700). She may require heart medication for the rest of her life depending on exactly what they find. We have no idea what her quality of life may be or even how long it may be. We are devastated. We are on a fixed income and this will put a great burden on us but we will do everything possible to give her the best life possible. Our vet told us that with the grade murmur she has it would have been picked up months before our adoption and her vet visit. Is that why there were no medical records for us to have? In all probability YES. Our vets office also told us that one of their staff has called PetSmart to warn them about the vet they are using in VA as she is less than "competent". We were also advised NOT to adopt any more pets from PetSmart. Well Richmond, VA Petsmart, Fredericksburg, VA vet and rescue, you took our money - let's just hope you haven't taken our hearts and that our beloved "CAMI" lives a long life with us. We will never patronize your stores again.

I love PetSmart! I love seeing the fishies and kitties! So many pet supplies! I'm in heaven when I walk in!

Slow shipping, had to buy some pet food in other store to save my cat from hunger death :)) )

Petsmart is a bit expensive, but the products are usually pretty good and there is plenty of them

I'm being coming to Petsmart since 2000. I took my 12 lb dog to grooming today 08/25/21 as usual. I did the appointment online. Tori, the groomer, she has a bad attitude to a customer, she was lifting my dog legs looking for hairballs in my dog, which she didn't have it. My Sammy turn to her to showed her that she was hurting her on dogs way. My Sammy didn't do anything to her. She said that my dog bit her. I was there, she didn't. I asked her to showed me where she bit her. Of course she didn't have anything. And again, with bad attitude she was saying "does it, I'm not taking your dog"... she was with bad attitude with my dog, and with me (the customer). Of course i wasn't to leave my dog at all with her.
Thanks to her Never i'm going back to petsmart again. And I have 2 dogs and 2 cats. No more banfield either. Im taking all the money I spend in that store. Thanks to your employee TORI (GROMMING SALLON OF PEMPROKE PINES, FL)... And of course she text me "thank you you will no longer receive msgs from petsmart unless you text us again."

It is a great place to get all you need for your beloved pet. Or friends pet!

Fast and easy checkout, always a coupon code for free shipping or a percentage off on Google.

The only place that carries every product I need for a one stop shop for my pets.

My dog is like a baby for me. I am glad that here I can find a lot of stuff to entertain him with!

Overall good but prices a little high and they don't do bulk treats and bird seed

I made a reservation for both my dogs and I was 15 minutes late. They only had me down for a bath and brushes for my dogs when I had set it up for a scissors trim and requested someone who knew how to trim Australian shepherds properly for show dogs. When I got there the groomer wasn't even at the station when I was checking in which took the person literally 15 minutes to check me in and when she got there she said I was a half hour late which I disputed and said no I was 15 minutes late and she said that it was set up for only a bath and brush. I had been at the salon twice before and both times they buzz my shepherd's coat which I specifically said not to. The second time I refuse to pay because they did not follow the instructions I had left on how to groom my dog. This time when I called to make an appointment I said I needed somebody who knew how to do this type of dog and they said they would set my dog up with that person. Now when I went in they said it was only setup for a bath & brush and that they will not trim my dogs. There reasoning was because of the last time they didn't know how to do it properly so it seems like they're blacklisting me because they don't know how to trim Australian shepherds. So if you have an Australian Shepherd never go to a PetSmart if I was able to do it myself I would but I count on groomers knowing what they're supposed to do with this type of breed and obviously PetSmart does not have that type of groomer on staff here in Forest lake. The staff members were rude and I had to take time off from work so I could get to this appointment. They didn't seem to care about that and they're the ones that screwed up when they set up the appointment wrong and so my dogs did not get their grooming.

I purchase supplies for my puggies. They are no more than a mile from my home, convenient.