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Stopped by PetSmart and asked for a price for trim and wash. Quoted $88.00. Dropped off dog and got call that due to heavy matting behind ears they would have to cut that area close and it would cost a little more. I went to pick up dog and they had shaved him. Then I went to cash register and they charged $154. To me that is more than a little more for what looks terrible.
Date of experience: May 29, 2023
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Petsmart has a rating of 2.8 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Petsmart most frequently mention customer service, next day, and online order problems. Petsmart ranks 14th among Pet Supply sites.
Made an appointment called me an hour before to cancel reschedule for the following week for Chihuahua and English bulldog that same day I get a phone call to reschedule for an early time which I had no problem appointment was for 4:30 she called for 3:00 left a message on my machine I get there she told me my appointment was at 3:15 I told her no you called it's at 3:00 give me an attitude and said you're going to have to wait I said 3:15 so I waited 25 minutes with my dogs then she comes back and tells me I only have an appointment for your Chihuahua I don't have an appointment for your English bulldog I told her I called and I made for both dogs again she gave me attitude then she's typing up stuff and said do you have your dogs vaccine only ask for the English bulldog did not ask for the Chihuahua I told her no both of my dogs haven't been there but why did she only ask for the English Bulldog was she afraid of him she did not ask for the chihuahuas vaccine for rabies it was all a big mess up and I was very upset because I had to wait 25 minutes and then they did not to get their priorities straight they were all over the map and the girl that give me a lot of attitude I would recommend no one will go there for their dogs
Date of experience: October 2, 2022
Went to PetSmart today to get a Beta tank.
Try to find an employee to help me with what I need for the Beta fish.
She had no knowledge about for anything I ask her like what tank, she could not even tell me the price of the tank.
Than when my granddaughter and me try to get some items together, with out help
I went to the register.
Well there were signs all over with fish tanks are 50% off.
And fish decorations buy one and 2nd 50% off.
She charged me for everything full price,
And try to tell me this is not true.
I walked with her to the ale and showed her the signs.
She gave me 1 item from 6 Items at a discount.
And argue with me about the items sre not decoration for the fish tank.
All the items exept the tank was on the same shelve with the sign all over.
A good thing there is a other pet store in Store in stafford I will shopping now after this experience.
There all young no knowledge, and are very bad costumer service.
I am very upset about how there ripped me off.
Peoples watch what there ring you up.
And if there do not get in contact with me to offer me something that was the last day I bought something in there.
My e- mail is *******@yahoo.com
Products used:
Fish tank and decorations
Date of experience: December 18, 2022
I am beyond disgusted and will be following up with OSPCA for further inquires of Petsmart policy and procedures.
I was left a voice mail to pick my dog up from grooming services in approx 30 mins. On Sunday June 27.
By the time I got there, a chain of big box stores were evacuated with alarms blaring. I frantically went up to an associate asking me where my dog was and they informed me that my dog was left inside.
After approx 30 mins, fire department came and deactivated alarms. I was told that there were 5 other dogs left inside as well.
On there website it states "We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently". If this is part of Petsmart policy, why was there not an associate available to evacuate my dog (and the FIVE other dogs locked in crates)?
Im not only disgusted with Petsmart policies to leave dogs inside when there is a potential fire (this was clarified by a district leader at Petsmart - but also other things he said on our phone conversation. Im curious to know if the phone call we had was being recorded because he was also talking to me while driving - really shows how much he cared about my dogs wellbeing. I informed him that my dog was still in distress 2 days later and that i will be following up for a vet to see how i can help my dog after his trauma. The district leader dismissed my feelings when i asked how else he will be following through with fixing this situation. He laughed as said - what else did you expect?
This was a place that i brought my dog to FREQUENTLY - every toy - every treat. He said id understand if you dont want to come back here anymore.
Date of experience: September 27, 2021
It is really smart. It knows how to provide best services to customers. I am happy being customer of petsmart
Date of experience: September 4, 2015
Plenty of products to choose from, price fluctuates but with a large amount of pet products it balances itself out.
Date of experience: March 16, 2016
I take my dog to the dog grooming area all of the time. It is an awesome place to have your pet cleaned up.
Date of experience: December 17, 2015
A wide variety of products for pets. Great place for those who don`t really know where to start when it comes to pets accessories.
Date of experience: August 31, 2016
Pretty solid pet grooming service. I bring my little fluffy dog through here for grooming a couple of times a month. Always a pleasure.
Date of experience: March 31, 2016
What you need for your pet they have or can get for you. So shop for your friend today, Don't forget to check out their clearance section.
Date of experience: January 12, 2018
They flash freeze animals and when they wake up they kill them horrible company that should not even exist
Date of experience: February 23, 2017
I have two dogs and a cat. And i always buy different stuff for them.
So i advice this service, they are good
Date of experience: August 9, 2016
I like coming here to peruse the pet toys. I have both a cat and a dog and there is always a large selection to fit my needs.
Date of experience: December 11, 2015
Website is very easy to navigate. I usually shop online and pick up at store. Order is always ready when I pick up. Great employees.
Date of experience: June 7, 2015
I love to take my dog there. Not only is there a nice selection on pet supplies my boy also gets a chance to socialize.
Date of experience: April 5, 2017
Came back early to watch them groom and they abused my dog. Not cool. Never going back and complained to management.
Date of experience: December 24, 2015
I listened about PetSmart that it is good. Then i visited it is really smart. It's know the choice of customer.
Date of experience: July 15, 2015
I don't know if they price match but go in, scan an item, see how much Amazon sells it for, and see if they will match it.
Date of experience: April 15, 2015
Over priced and do not listen how you want your dog cut. They do what they want on your dime. $65.00 for a 20 lb dog
Date of experience: November 21, 2017
They have great customer service and are very friendly. They are a little pricey but good at what they do.
Date of experience: November 23, 2017
I like coming to Pet smart, the staff are friendly and helpful, the products are numerous, and there is plenty to choose from.
Date of experience: March 26, 2016
My daughter loves coming here and feed all the animals, staff are great and wonderful.
Great experience over all
Date of experience: October 19, 2017
Love PetSmart. They don't sell pets which is VERY important to me and are very helpful. Excellent, excellent, excellent!
Date of experience: March 1, 2016
These the good store for buy anything for yours pets or just look a round for shop any item for any pet
Date of experience: October 29, 2017
Nice products, nice prices, many stores and service is nice as well. Is not as famous as petco but really close. Me and my dogs love shopping there.
Date of experience: May 24, 2016
Some stores are great, some are not. They are usually well stocked (better then Petco) but "employee quality" is highly variable.
Date of experience: November 9, 2017
Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!
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