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    Petsmart

Petsmart

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Overview

Petsmart has a rating of 2.8 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Petsmart most frequently mention customer service, next day, and online order problems. Petsmart ranks 14th among Pet Supply sites.

  • Service
    75
  • Value
    66
  • Shipping
    33
  • Returns
    34
  • Quality
    56
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
View ratings trends
42
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How would you rate Petsmart?

Reviews (546)

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customer service (47)
Thumbnail of user jamesb357
Canada
3 reviews
1 helpful vote
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April 10th, 2016

I bought all I can't find close to me. Good prices and fast delivery.

Date of experience: April 10, 2016

Thumbnail of user mb57
Georgia
5 reviews
19 helpful votes
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August 11th, 2015

Its a good store with helpful employees. It's prices, however, are not the best.

Date of experience: August 11, 2015

Thumbnail of user jamesb211
Texas
2 reviews
1 helpful vote
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May 2nd, 2015

They have the best deals on the internet for pet supplies! Look for promo codes to save you more

Date of experience: May 2, 2015

Thumbnail of user ruthm78
South Carolina
7 reviews
9 helpful votes
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December 27th, 2016

Ordered on line and picked up in the store the same day! Awesome!

Date of experience: December 27, 2016

Thumbnail of user zoec20
Massachusetts
3 reviews
13 helpful votes
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February 19th, 2016

I never seen such amazing and quick service like petsmart. They are amazing.

Date of experience: February 19, 2016

Thumbnail of user kimm40
Illinois
23 reviews
42 helpful votes
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January 17th, 2016

Competes with petco. I receive items on time good prices good selection

Date of experience: January 17, 2016

Thumbnail of user katiec44
GB
5 reviews
16 helpful votes
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February 3rd, 2016

Great service items always fast to be sent out and great prices

Date of experience: February 3, 2016

Thumbnail of user susanp70
Mexico
39 reviews
74 helpful votes
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October 13th, 2015

Most things are a bit high and I can find better online and at better prices.

Date of experience: October 13, 2015

Thumbnail of user susand89
2 reviews
22 helpful votes
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January 13th, 2016

PetSmart is good place for pets. I got my bulldog and i also got little discount.

Date of experience: January 13, 2016

Thumbnail of user naomih13
Texas
2 reviews
19 helpful votes
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January 25th, 2016

Pet smart is good shop for pet purchasing. As I had really good experience over here.

Date of experience: January 25, 2016

Thumbnail of user robl292
Washington
1 review
2 helpful votes
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October 25th, 2020

I refuse just spend another dime at PetSmart because they support BLM, BLM is just another scam by the Liberals like everything the liberals do!

Date of experience: October 25, 2020

Thumbnail of user billc99
6 reviews
11 helpful votes
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December 17th, 2015

This place is an awesome place to bring your pet, whether it be for pet care of pet toys.

Date of experience: December 17, 2015

Thumbnail of user colettec2
New York
3 reviews
8 helpful votes
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February 26th, 2015

I love shopping here. My dog had obedience training here.

Date of experience: February 26, 2015

Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I have always had good experience in their stores. I have never ordered online.

Date of experience: November 7, 2015

Thumbnail of user elizabethw75
Tennessee
35 reviews
50 helpful votes
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November 26th, 2015

A little pricey but a diversity of animals and products

Date of experience: November 26, 2015

Thumbnail of user tiffanyp35
Minnesota
5 reviews
0 helpful votes
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January 18th, 2021

My pets love shopping here. Great policy and great deals

Date of experience: November 16, 2016

Thumbnail of user yasmind1
California
2 reviews
9 helpful votes
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July 29th, 2015

PetSmart services are good. You will not disappointed, if you will use it.

Date of experience: July 29, 2015

Thumbnail of user suej19
New Jersey
1 review
1 helpful vote
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February 4th, 2015

Great experience, I got more than i invested, great value of money. Thanks

Date of experience: February 4, 2015

Thumbnail of user mariaa57
Nevada
22 reviews
4 helpful votes
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March 11th, 2015

My Kid's love to go to the store and I love the store

Date of experience: March 11, 2015

Thumbnail of user rutht37
California
7 reviews
0 helpful votes
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November 22nd, 2016

Appreciate the local Bricks-n-mortar pet supply for our elder cat's needs.

Date of experience: November 21, 2016

Thumbnail of user freds99
Germany
3 reviews
6 helpful votes
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June 23rd, 2016

My little friend loves it and I take him there for his grooming...

Date of experience: June 23, 2016

Thumbnail of user ahinavk
India
2 reviews
2 helpful votes
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July 18th, 2015

Very good pet products Available in heavy petshop18

Date of experience: July 18, 2015

Thumbnail of user michelef14
Michigan
21 reviews
5 helpful votes
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July 13th, 2015

Pets art always has sales and clearance items. It is my go to pet store!

Date of experience: July 13, 2015

Thumbnail of user michaela156
Philippines
3 reviews
7 helpful votes
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July 30th, 2015

I got products that most pet stores do not have! Amazing!

Date of experience: July 30, 2015

Thumbnail of user baileyb31
Georgia
2 reviews
4 helpful votes
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July 21st, 2016

PetSmart you are super amazing. Quickest services.

Date of experience: July 20, 2016

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About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!

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