Petsmart

I was sent a warm medicine that needed to be kept cold. Unsafe and usable. Petsmart would not give a refund. So I lost money and my cat did not have his medicine. Supervisor was ultra rude. You deserve better. Save yourself the headache. Use Chewy instead, they are great.

Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups!

The staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more.
Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place.
Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner.

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

We have been going to Petsmart the entire time for our dogs care. Our dog dies and they won't make an exception to the contract so you have to pay even though your dog has passed away. That's just so wrong on so many levels. I will never go back when we get a new dog.

I set an appointment for a grooming for my dog Baloo, it was to be a a bathing, teeth and nails. I'm highly disappointed after spending $63 from a corporations and to pick up my dog smelling the same as I dropped him off.

Stopped by PetSmart and asked for a price for trim and wash. Quoted $88.00. Dropped off dog and got call that due to heavy matting behind ears they would have to cut that area close and it would cost a little more. I went to pick up dog and they had shaved him. Then I went to cash register and they charged $154. To me that is more than a little more for what looks terrible.

Apparently your dog has to smile nice if they want a grooming appt. We have been taking our dog to the Blaine mn store for grooming for years! Out of the blue. We were told by Lisa she couldn't groom our dog because he was shaking. Pardon me but our dog would shake each and every time we brought him for a groom. What was different this time? I'll tell you! Lisa wanted to go home. She wanted to collect her pay check and just sit on her butt! She was rude condescending and pitiful! Our daughter is a vet and she has NEVER heard of such an idiotic excuse not to groom a dog. Good luck pet smart I will make sure my family and friends never spend money at your store again.

I've finally wised up! 2 Years ago can of wet Authority for cats was $1.25 now $1.89!
Spending Hundreds of dollars on cat food is UBSURD!
Thank you Petsmart for being so Greedy, $$$ you've Lost another customer.
So many animals in need of a good product, now go WITHOUT...

Whoever was in charge of making the website for petsmart is the biggest $#*!ing idiot out there,I'm tryna make a purchase and this $#*! won't accept my $#*!ing card for NO reason when everything matches my account! And everyone keeps sayin the site is running smooth yeah bill $#*!ing $#*!

March 24,2023 I resigned from PetSmart in Bloomfield Michigan as their dog trainer because of long haul Covid fatigue. I was informed by a pet parent that shops there that I was let go because I was addicted to drugs. The person responsible for this baseless lie is the district dog trainer, Niki Herren. It is beyond irresponsible to lay claim to a destructive rumor. I intend to file a formal complaint with PetSmart corporate.

This is the second time that I have dropped my dog at the pet hotel and requested grooming during his stay. Both times I was told that it would be done and it wasn't when I returned. Both times I was given a lame excuse and nothing was done. I was told by the manager that I could make an appointment for later. Why would I want to? I am done with PetSmart.

The manager told me that I could call corporate and all they would do is send him an email. That's useless

This is the one on Westport Road (Springhurst) in Louisville, Kentucky. Avoid at all cost. Poor service.

This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily.

We took our dog to the Abrego store in Green Valley today for a bath and grinding of her nails. The staff were excellent! They took such good care of her and the best bath and grinding we have ever had done! Our dog is our family member, so we were there early to pick her up. So we got to look through the window as the took excellent care of her! At almost 16 years of age, she looked so young and super healthy with how well they bathed her and brushed her! We will be taking her back for grooming again!

I ordered a stand. They sent email on 1/5 that it was "on the way". I checked the tracking on 1/9 and it is still sitting at Petsmart.com warehouse. Customer Service says they will get back to me in 72 hours. Seriously, it's a large box, look for it and ship it... 72 hours... ridiculous. I'll stick with Amazon from now on.

The Petsmart phone app has serious glitches. DO NOT continue to select PLACE ORDER button when you don't see confirmation on first attempt. It will charge your account every time you hit place order. It appears as if place order doesn't go through and still wants you to select PLACE ORDER! You then have to spend time with customer support trying to figure out how to get your money back. Horrible Horrible experience

Once again petsmart is making adults look stupid. Mind you, these are the people with the money who actually pay for pet supplies. Yet they continue to make fools out of adults. Take the newest ad that has a young girl talking under her breath about how her mom is "definitely full grown." I will not be shopping there as I AM a full grown, actual competent adult.

I own fishes, and last time i got few more from there, they had a disease killed many of mine. Was upset about it. They should do better job handling sick fish.

The customer service is very knowledgeable though

Hate these big chain pet stores. I'll purchase food from them. But, not animals. Especially their parrots. Sigh. The pet smart in my area is awful. Kept in too small cages. Over crowded. It's really sad

Since Petsmart started selling birds, animals, reptiles - animal shelters intake of these animals has gone up 80%. Petsmart helps homeless dogs and cats with one hand, and creates a horrible life for millions of other animals. Their staff doesn't know how to care for what they are selling - cages are much too small, diet isn't right, lizards die horribly from broken bones from bad diets and no proper lighting, birds that can live 60 years in small cages

I used door dash. Never got an email. Never got contacted. I called Petsmart 877 number multiple times. Each time I got disconnected except for the last call. Which leads me to believe each rep hung up on me. My delivery should have been here just now but nothing left the store as of 15 minutes ago and it's a 40 minute drive to get to my house.
Petsmart said it would be a few days for a credit. I said that's unacceptable. You have my money and this is all messed up. No one bothered to call me back or contact me! Don't order from them. Just go to Petco.

They Advertises job openings when they are not infact hiring. There was 6 on indeed for the Chatham location and you then go inside and they say they don't take resumes and they are not hiring but if you want to apply still apply online... seriously?
& Again Chatham location... Ball Python in too small of enclosure. Emailed customer service no one will do anything he can't stretch out let alone even lay comfortably its animal cruelty.

I walked into Minnesota petsmart was by the fish area for awhile now one is here like what the hell either they need more workers or more work on their customer service skills because they lack that very very much probably the last place I'm coming to ever