- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pet Supplies Plus has a rating of 1.6 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pet Supplies Plus most frequently mention dog food problems. Pet Supplies Plus ranks 414th among Pet Supply sites.
I like them you can order at the website you can call him when you get there in their bring your product outside I love it may severely inconvenience at this time of hardship and struggle that our company is willing to go out the way to bring you their packages so you don't have to leave your car I'd love them for that
I placed an order for autoship on the website and clicked a box for 35% off that stated "sign up for autoship at checkout and save up to 35% today". Nothing mentioned about having to be a new customer. I emailed corporate and included a screen shot of the "box" for the autoship option and was told I was a previous autoship customer in 2021 (!) and wasn't eligible for this; NOWHERE on this page does it state needing to be a new subscriber. I'll happily choose another store to purchase my dog food. Whatever happened to the customer is always right? This is so misleading!
I switched to pet supply because of the consistency. Grooming was great and easy to schedule for my furbabies. I took my two dogs in to get groomed. Chose the VIP with add ons, always choose the best for them. Spent over $250 bucks just on Grooming! Pick them up they looked sooo cute, anyway, stroll through the store to grab a few more things for them. On the ride ride home there are belly rubs and scratches. Fleas running across their skin... not just one SEVERAL. Eggs behind their ears, on their head, like I just didn't spend all this money. It's likely they didn't get washed. Yea I know fleas will be but this was ridiculous. Needless to say after have a "luxuary" spa day at Pet Supply, I had to bathe them AGAIN when I got home. Not only that, i traveled 45 min just to go to Pet Supply. I am very disappointed and a waste of money. I did better washing them than what they received at Pet Supply. Check your pets before you leave if you go there.
I recently bought crickets for my chameleon and they are by far the best conditioned crickets I have ever bought for my chameleon and I will definitely be making this my go-to store I also encountered a nice employee actually several of them but one particular was Elizabeth and she was just wonderful I was at the 16th 9th Street store somewhere around 11th Street at Rutland Plaza everybody there was so extremely helpful I will go there again for sure
Pet Supplies Plus offers excellent customer service and pet foods at great prices. They are my go to store for my furbabies.
My dog and I love going to Pet Supplies Plus. The people are always nice, and the stores are always clean.
Always friendly helpful staff! Offering the best sale prices, coupons available, & carrying to your car! Love this place!
Products used:
Cat food
Last year i bought a guinea pig about 4 months old i named him cookie he had a head tilt a growth defect and an UPPER RESPIRATORY INFECTION WITCH IS DEADLY we ended up taking him to the emergency vet because he couldn't breath ended up paying $1000 AND STILL PAYING ON IT the next day he died i didn't blame it on them though so the day before thanksgiving i bought another guinea pig which i named patches at first when i got him he sneezed but i didnt think about it not long after i noticed he had an eye infection but again i dint think about it and just thought he got a hair in his eye or something and started treating it from home not long after that he started wheezing and coughing i told my dad and we took him to the vet and again he had UPPER RESPIRATORY INFECTION fortunately we caught it early and he was able to recover but the treatment was not cheap nearly $200 and $400 for x-rays i totally blame pet supplies once is a coincidence but twice with the same problem i unexceptable i am currently taking the veterinary track in my high school in hopes to be a exotic veterinarian to help people with things like this i will not be shopping a pet supplies again i would honestly rather get my food from walmart and the contract they make you sign says "pet supplies plus is not responsible for vet bills " if it wasn't for that i would have demanded money for the vet bills because of how expensive guinea pig vets are
DO NOT SHOP AT THIS STORE!
THE MANAGER IS NEGLECTING ANIMALS!
I stopped in for cat food this evening and went back to look at the fish like I always do. I seen a stand alone tank with a fish that looked partially alive. The MANAGER (Reagan) told me that they were a breeding pair of cichlids and that he was happy it was happening to them because a pair of breeders are supposedly hard on the tanks. I asked what was wrong with them and he said the heaters were not working. (It's a petstore. This is a very very poor excuse and animal neglect. They should have heaters)
My boyfriend and I had been in a couple weeks prior and looked at these fish. We remarked at how sweet they were. The manager asked me if I wanted the fish. I went up to take a closer look and the one in the front of the tank was dead from what looks like Ich. It was COVERED IN IT! THIS WAS GOING ON FOR QUITE SOME TIME!
I called my boyfriend to see if he would take them. I went looking for the other fish. The other fish was hiding in a rock and also covered in Ich.
Once we realized that the one was dead and the other was hiding because it's mate was dead in front of it. I was horrified.
I was on the phone with my boyfriend and turned around and said "I have to leave" this is horrible.
I turned and walked up front with my cat food completely horrified at how they take care of thier fish and the manager came up and said he had the right to refuse service and if I didn't leave he would call the cops.
I left. I won't be back. I have been a customer of theirs for many years.
There is NO reason for a pet shop to be letting fish die in thier store thats open for business. This is animal neglect. They should have been treated for ich and quarantined into a different tank with a sign that said they were not for sale.
Most likely they got the Ich from unclean tanks and straight up neglect. And to not have a warmer in the tank? Iys a pets store. They sell tank heaters.
Everyone knows cichlids need Warner water than goldfish.
Gain trust and grow your business with customer reviews.
Pet Supplies Plus is your local pet store carrying a wide variety of natural and non-natural pet foods for any pet. From dogs, cats, birds, fish and even reptiles we have anything you are looking for found in our convenient stores.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
