Phones Refurb

I'm sharing my experience with Phonesrefurb, and I must say I'm deeply disappointed. I purchased a phone (OnePlus 10 Pro with 512GB of memory), but what I received was a OnePlus with only 256GB. When I reached out to them to address the issue, they claimed that the incorrect listing on their website was a mistake and insisted that the phone I received was the correct one. They admitted that the issue was due to a system glitch, which "unfortunately sometimes happens" — although that's not my problem, by the way.

They assured me that they would provide compensation and cover the taxes as stated on their website, where they claim to refund 50-70% of the tax fees. However, when I followed up to receive the promised compensation, they simply stopped responding to my emails.

For anyone considering purchasing from them, be aware that you might receive the wrong product. I have all the bills and emails proving what I ordered, along with their email admitting the error.
Additionally, despite their listed location in the UK, the phone was shipped from Dubai, resulting in extra taxes for those of us living in Europe 🌍. On top of that, the delivery time was misleading—they promised delivery between July 29th and August 6th, 2024, but I didn't receive the phone until August 19th.

I hope this review helps others avoid the frustration I've encountered.

I have had the worst experience with this company. I bought these Airpods which they ensured would come with the box, and it did not. On top of that, their products come from abroad and you will be asked by fedex to pay import tax. They promised to reimburse me and 2 months has now passed and i have not received it.
They have no answers on their phone lines and extremely little response by email.
I could be wrong but i suspect that there is something off about this company and would not recommend at all. They have ignored most of my recent emails and I had to start proceedings at the small claims court and issue a letter before claim which again they have ignored.

I spent days trying to check out on their website. Their payment methods were then limited to options that didn't have any buyer protection (bank transfer only) - I emailed them to ask why and they just said I would just have to use one of the available options. Seemed too convenient so I waited!

I refreshed the page again two days later and PayPal was an option, I purchased the iPad through PayPal on a credit card (to ensure I was protected), a short while later they just cancelled the order and refunded for no reason.

I emailed to find out why it was cancelled, they said I would need to pay via other methods, going back to bank transfer. Red flag!

Looking at these reviews it's clear I've dodged a potential scam! Do not pay with anything other than credit card or PayPal or both so you have a layer of protection. They just want to you to pay via bank transfer to avoid fees and buyer protection!

Also the business is registered to a business forwarding address, just like a PO BOX. This is simply an address that can receive post and be used register a business with companies house.

The best electronics store. Ordered Samsung 4 Classic watch for myself, everything came as promised, prices are super, and most importantly, the products are of very high quality. Now I'm very glad that I found such a store. In the future, I plan to continue making purchases here.

Ordering from Phonesrefurb is a breeze. The website is user-friendly and the checkout process is seamless.

Thanks to Phonesrefurb, I was able to get a high-quality refurbished phone at a fraction of the cost of a new one. Saved me a bundle.

Everything in this store was liked - from reception to order pickup. They opened the box in front of me, checked the phone. Everything works))) Thank you guys for your professionalism, I wish you success and prosperity!

Good store, I often make orders here. Never had any problems, the quality remains at a high level, so does the service. The only negative point is that if you want to save money, you need to be prepared to wait up to 10 days for the delivery of the product.

Very responsible online store - they called me immediately after placing the order on the website, clarified the nuances of the order again, informed about delivery times and options, etc. The order was sent by courier delivery within a few hours. The order arrived well-packaged, intact, and undamaged. I am very satisfied with the new purchase and the store in general, so I will definitely come back here again.

Good day! I've been buying here for a good 2 years! Shipping is always fast, prices are lower than in other stores, the quality of service is always top-notch, never had any problems with the products! About the ASUS Zenfone 10 smartphone: really liked it, performance is good, very energy-efficient, super camera, and it looks beautiful!

Thank you very much for greatdevice. It turned out well that we turned to this store. In all other stores, not only were they more expensive than here, but it's also uncertain how the delivery would turn out. Delivered the order as promised!

I love listening to music, so I needed good headphones for my small music collection. Ordered here! Everything went perfectly: ordered a card on the website in the evening, received confirmation and delivery date. Thanks to the store for not the first excellent purchase, and it won't be the last.

Placed an order for the first time. Liked that there are different payment methods. The product was in stock. Ordered Z Fold Samsung. Birthday gift succeeded. The phone is excellent. Everything is OK. Very grateful. Will recommend Phonesrefurb to all my acquaintances.

Recently purchased an Apple iPhone 13Pro from you, very satisfied with my choice. Excellent guys on the website provided consultation, knew their stuff and their work. Good price. Provided excellent advice on the product. Will soon be ordering a work laptop from you!

Thank you very much for the quality product and good, quality consultation. I will be happy to recommend you to my friends. Regarding formalities - everything was done quickly and professionally, delivery took place a week after placing the order.

Excellent store. Bought Xbox X at a ridiculous price. It works without complaints. I see no point in overpaying for new models. It's more than enough for me; all functions work clearly, and it performs its main function. Thanks for the device.

In the price range we were interested in, there are quite a few branded phones available. So, we had to use the services of a consultant to make the right choice. The consultant is great, knows the assortment well, and we placed an order, which was delivered soon.

I bought Airpods headphones for myself, and I can say that I have no regrets. I compared them with new ones. They work just as great, and the sound has not deteriorated. In the future, I will also use your services.

Very good condition of the phone, the online store works well, the consultants are knowledgeable and react very promptly. The order arrived on time, was packed excellently, and was not damaged. The price and configuration are impressive. I am very satisfied with the purchase. The store clearly fulfilled everything as promised and delivered. Thank you very much.

The iPhones and MacBooks I've bought from them have been reliable, and their after-sales service has been exceptional. I confidently recommend them to anyone looking for quality refurbished electronics.

Decided to give a gift to my father and bought the Zenphone Asus. The managers helped me a lot in choosing this model, and I was very satisfied with the consultation. After all, I pleased my father with the gift. Grateful to the Phonesrefurb team for the consultation and quality service. The delivery was prompt, they met all the deadlines. I regularly buy from them and definitely recommend it.

I bought headphones in the store, and I can say that I don't regret it. I have been using the headphones for about a year now, and they still work perfectly, the sound hasn't deteriorated, and the wires haven't bent anywhere. They are indeed original. In the future, I will continue to use your services.

I liked everything, the manager is polite, answered all questions, the product is of high quality, and the prices correspond to the product. They sent it quickly right after payment. I recommend the store!