• Phytoextractum

Phytoextractum

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Overview

Phytoextractum has a rating of 4.4 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality, and free shipping. Phytoextractum ranks 10th among Vitamins & Supplements sites.

  • Service
    40
  • Value
    40
  • Shipping
    40
  • Returns
    30
  • Quality
    39
17
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How would you rate Phytoextractum?
Top Positive Review

“Good”

Rachelle R.
8/28/21

I've placed four orders with this company. I did have a problem with an incorrect product shipped to me once, but the issue was fixed in a timely manner. They have some hard to find products and very fast shipping. I've been satisfied.

Top Critical Review

“Absolute garbage”

Austin H.
9/13/20

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Reviews (271)

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customer service (149)
Thumbnail of user jp1142
1 review
0 helpful votes
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May 7th, 2021

I can't say enough good things about Phytoextractum. Their products are great, their pricing is easy to understand, and they have amazing customer service. I greatly appreciate their many shipping options AND the fact that they don't overcharge you for shipping. They also ALWAYS fill orders in a timely manner. Overall nothing but great experiences—highly recommend giving them a try!

Tip for consumers:
Definitely take advantage of that free shipping, and make sure to place your order early in the day! You do have to spend a certain amount to qualify for the free shipping, but it’s a total money saver in the long run.

Products used:
I purchased several products from the UEI and Platinum product lines and was very impressed.

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Value
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Thumbnail of user martink113
1 review
1 helpful vote
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July 22nd, 2018

I've been with this company for a while now. Their product offers an excellent alternative to opiates. (been there, done that, have NO intention of going back) Shipping is free and fast.
I've compared their prices with other sellers as well as local retail outlets and this is still the best deal.
If there are any questions or concerns with my order customer service gets back to me within an hour.

Thumbnail of user andrews516
1 review
1 helpful vote
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June 21st, 2018

Early on in my kratom experiences, I was lucky enough to find Phytoextractum... and by lucky I mean very good quality products at exceptionally reasonable prices. The very fast and free shipping didn't leave me wanting nor chomping at the bit... and it's great they offer faster shipping for those with less patience. The product line is good (far better than most) and the quality is superb. Yeah, the product descriptions could be better and the payment options are a little limited, but overall it's a great place for your kratom needs. Definitely recommended.

Thumbnail of user laurae167
1 review
17 helpful votes
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June 30th, 2019

I trust Phytoeextractum with all my business. I've been on pain meds since age 15 I am now 52. I broke my back young and have had many surgeries. I have tons of steel rods, screws, bolts and even a spinal simulator in my back. The daily pain is horrible. I found out about Kratom almost a year ago. First tried it from a smoke shop, it was expensive and the sales lady didn't have a clue on what she was selling me. I did research and found white vein to work best for my pain. I also take red vein at night. I don't like anything that tastes bad so I make my own pills. Phytoextractum had everything I need the empty capsules, a tool to help make them quicker and the best quality products at the best prices. Not to mention they are super quick! I get my order the next day at my door. I am always getting discounts in my email and they answer any question I have quickly. I truly feel they care about their customers. I am super happy and impressed with this company.

Thumbnail of user chrisl253
1 review
0 helpful votes
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September 20th, 2017

Phytoextractum has the absolute BEST products I have ever used. I have bought kratom from many sources until I discovered this company. Now I purchase only through this company. Their customer service is absolutely exceptional as well. All my orders are on time and packaged well. Any time I have a question I get a response the SAME DAY! I am a customer for life because of the people and products that make this company. Also an Oregon based location makes me very happy! Phytoextractum sets the standard all around! Thank you!

Thumbnail of user williama296
1 review
0 helpful votes
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February 11th, 2019

Very impressed with this company. Their product is top notch and works great. Customer Service really cares and listens to their customers.
Highly recommend and will truly be going through them again.

Thumbnail of user theresae8
1 review
2 helpful votes
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April 19th, 2017

The customer service is a pleasure to work with. Fast and friendly. Had an issue with my order and they sent a new one for free overnight. Plus added a bonus. Great company! Best I've worked with so far. I would def recommend to others!

Thumbnail of user mattc544
2 reviews
5 helpful votes
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April 5th, 2021

Phytoexactum offers gmp compliant premium products at a fair price. Their customer service is impeccable and their ship time is usually same day. I suggest their OG Bali which reminds me of old school Plantation Bali. Good company w good product!

Tip for consumers:
Order with confidence always.

Products used:
OG Bali and also a sample of Gold Reserve.

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Thumbnail of user yonathanh
1 review
2 helpful votes
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April 22nd, 2019

First time encounter with Phytoextractum. I paid by e-check, and about a week later I had $2,000 stolen from my bank account with a fake check. Since I rarely use checks and have never done e-checks prior to this, I am very certain that data breach happened when I put my info in through their site.

Not enough info yet to review their product, but my recommendation is to NOT purchase through their website. If you live nearby and can pay in cash, great. But any personal info you put through their website might as well be posted to all on social media. Be warned.

Thumbnail of user ericaw43
1 review
3 helpful votes
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October 24th, 2017

After a year of searching for a legitimate kratom vendor I have finally hit the jackpot!
Their products are DEFINATELY by far some of the best kratom out of dozens I've tried from other company's!

Between that and their stellar customer service there's no need to continue my search!
I am so happy that I finally found a legit vendor with awesome product!

Thanks Phytoextractum! :)

Thumbnail of user lisaa670
1 review
11 helpful votes
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January 18th, 2020

Excellent customer support, excellent quality and variety of products, variety of shipping methods, offers customer loyalty rewards and discounts. I will continue to give Phyto my business. I had a shipment that was supposed to be overnight delivery. UPS dropped the ball and as soon as Phyto was made aware of the situation, they immediately wanted to offer my money back or an immediate store credit. Hannah was especially kind and helpful. 5 stars!

Thumbnail of user susanq29
1 review
0 helpful votes
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June 6th, 2019

I have have ordered form phytoextractum for about a year and never had any issues! Always ships out when its supposed to and they will even send discount coupons if you sign up for email! Great selection and a very quick to answer emails!

Thumbnail of user kimberlim1
2 reviews
0 helpful votes
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August 8th, 2017

I have order many times from this site and have had a great experience every time. They sale high quality product. They offer free shipping and I receive my order in two days in central Oklahoma from their home office in Portland, Oregon. I've contacted customer service about payment issues and wrong shipping address (my fault, not theirs). They always respond to me in a timely manner and are willing to help me resolve my issue.

Thumbnail of user ryanc429
1 review
10 helpful votes
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April 11th, 2019

Phyto is by far one of the best online companies for top quality products. The products I ordered are absolutely 5 star quality and show up always on time. There customer service is amazing and very easy to get a hold of to help with anything you may need. I highly recommend this company and any of there products. I have already referred many friends to the company and will continue to do so. The offer the highest quality products at reasonable prices and I am always given proper tracking information. I personally believe that Mia there customer service agent is the best I have ever had the pleasure of receiving help from. Thanks PHYTO

Thumbnail of user davidp145
1 review
5 helpful votes
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July 28th, 2015

I am a longtime kratom user and have tried out at least 15 different online vendors over the last 10 years. I just got ripped off for the first time by phytoextractum. The "kratom" that they sent me did not contain much if any actual kratom. It appears to be powdered caffeine. I have gotten weak kratom from some vendors, but this was the first time I got something like this. I would like to send some of this off to a lab to see what is actually in it besides caffeine, but the stuff is totally worthless.

Thumbnail of user chrisr728
1 review
0 helpful votes
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February 9th, 2020

This company is great. I have been ordering from them for months now and havent been disappointed. Whenever I have any questions or issues, they are always quick to respond and get it resolved! Their products are consistent and quality. Also, cant beat the price and shipping!

Thumbnail of user michaelp2176
1 review
0 helpful votes
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April 23rd, 2020

I have been a customer for a few years. Their web site is efficient and professionally laid out ( no unwanted clutter or revolving banners etc.). They produce a high-quality product and adhere to the highest safety standards in product processing. Their customer service is quick to respond and resolve on the small chance an issue arises.

Thumbnail of user jacobp354
1 review
0 helpful votes
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May 8th, 2022

5 plus years as a loyal customer. They really care about their consumers and don't price gouge by any means. Quite the opposite. They always have weekly deals and discounts and the delivery time is always punctual. Best in the business for sure.

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Thumbnail of user daves220
2 reviews
1 helpful vote
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May 21st, 2021

I had an issue where I charge appeared that I did not make and emailed the company to which they responded immediately. It turned out it was my credit card company's fault but Phyto was willing to do what was needed. Great service!

Products used:
this was concerning a charge to my credit card; I had an issue where I charge appeared that I did not make and emailed the company to which they responded immediately. It turned out it was my credit card company's fault but Phyto was willing to do what was needed. Great service!

Service
Value
Shipping
Quality
Thumbnail of user gannonr
1 review
16 helpful votes
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May 18th, 2020

Great products, extracts are as good as OPMS gold and half the price, which is (somewhat) easy on the wallet... well, easier on your wallet than the OPMS is lol. It's the best value on quality extract, and worth it if you need it. It does the trick every time, and I really love all of them, but the gold elite tea tablets are the best IMO. Instant Kava Hawaiian strain is also great for anxiety and not to strong, perfect. Even the plain leaf kratom is pretty good for a big vendor.

They next day aired me out a missing item from my first order, that's insane service. They also offer free COD money order with UPS next day air for orders over 150$. Anything that makes me go get a money order and wait around for UPS, you KNOW it's legit! AKA GMP certified. Great products and services. What more could you ask for in a vendor? They definitely take care of you.

Thumbnail of user mikeb885
1 review
1 helpful vote
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April 11th, 2019

Phytoextractum is a great company that offers the Best Plants and Extracts I`ve found over the past several years. Their product(s) quality stands above the rest. Also their Support Team is fast and efficient and answered any problems that I might have experienced in a professional manner... I would recommend this company to anyone... thanks

Thumbnail of user justiner3
1 review
0 helpful votes
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June 1st, 2017

Phyto is the first and best place I've ever gone for kratom. And if you want awesome products AND awesome customer service, I highly suggest going with Phyto too. They're a one stop shop for everything herbal, with great prices and shipping times. And did I mention that shipping is free?! Anyone who goes with Photo will not be disappointed.

Thumbnail of user jonathanl212
1 review
0 helpful votes
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October 8th, 2019

Phytoextractum is a highly recommended vendor for herbal extracts and products. I have been a customer for over five years and have never had a bad experience. Not only are their products the highest quality and consistency on the internet, but their customer service is positively unmatched. Every question or query will be responded to by a real person, and you can bet that person will give you a clear and honest answer and will follow-up until the problem is solved.

Thumbnail of user joshuaw397
1 review
9 helpful votes
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July 5th, 2020

Still continue to having great service from this company. I highly recommend signing up for their email coupons. If you take advantage of this that's really how you get the best deal from them. Literally send deals to you weekly and even bigger deals closer to the holidays. Give them a try and you won't regret it!

Thumbnail of user sherriew23
1 review
0 helpful votes
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July 10th, 2019

The products are excellent and the service was great when I had a question about something. They responded to me within 24 hours. I have purchased from them a few times and will continue to do so. They ship out fast also.

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From the business

Phytoextractum is the best place to buy Kratom extracts online. Buy Kratom and Kava plus other hard to find quality botanicals and extracts at Phytoextractum.

Company Representative

Thumbnail of user tonym135
Tony M.
PR & Customer Relations Manager
Phytoextractum is dedicated to researching and sharing knowledge about exotic plants that are gaining attention in the mainstream media. Our organic, research-based methodologies help to spread knowledge and understanding in the community at large. We are not interested in flashy names and gimmicks, just factual representations of what we have learned through our extensive explorations. Our commitment to learning and establishing a legitimate scientific database helps our customers make the right choices without having to wade through 'hard sell' mumbo-jumbo.

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