• Pink Boutique

Pink Boutique

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Overview

Pink Boutique has a rating of 2.3 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pink Boutique most frequently mention poor quality problems. Pink Boutique ranks 133rd among Dresses sites.

  • Service
    7
  • Value
    7
  • Shipping
    8
  • Returns
    7
  • Quality
    7

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
25
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How would you rate Pink Boutique?
Top Positive Review

“Kind, Helpful, Beautiful items!”

Bianca V.
12/19/19

Absolutely love their clothes! I had an event coming up and had no idea what to wear that would make me feel comfortable. One of the lonely ladies from PB (Anna) helped me choose a dress and I felt like a princess! Thank you so much!

Top Critical Review

“Return costs a fortune”

Amanda A.
9/5/24

I tried to return a dress and swap for another which the site allows and you pay the £2.99 return shipping. I ended up paying £7 and was charged twice. So disappointed that as a loyal customer this error couldn't be fixed.

Reviews (148)

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customer service (52)
Thumbnail of user amandaa1775
GB
1 review
0 helpful votes
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September 5th, 2024

I tried to return a dress and swap for another which the site allows and you pay the £2.99 return shipping. I ended up paying £7 and was charged twice. So disappointed that as a loyal customer this error couldn't be fixed.

Tip for consumers:
Not worth the hassle

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisas5746
Illinois
1 review
0 helpful votes
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December 26th, 2023

Please do not lose your money. This is a scam site. Defective merchandise, and horribly duplicated knock offs. Returning the items to china is upwards of 50 to 100 dollars. Dont waste your time or your money. They are HORRIBLY unethical. Lousy chinese scammers

Tip for consumers:
These people are scammers. Please dont waste your money

Products used:
3 ladies outfits. Horrible replicas, zippers dont work, threads hanging, not worth $5

Service
Value
Shipping
Returns
Quality
Thumbnail of user biancav24
GB
1 review
0 helpful votes
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December 19th, 2019

Absolutely love their clothes! I had an event coming up and had no idea what to wear that would make me feel comfortable. One of the lonely ladies from PB (Anna) helped me choose a dress and I felt like a princess! Thank you so much!

Thumbnail of user katiem262
GB
1 review
0 helpful votes
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September 11th, 2019

Absolutely love pink boutique. Their clothes are great and true to size including footwear. You'll find the most elegant t pieces of clothing you've ever seen. The customer service is fantastic and most of all they make you feel like a queen. You wont be disappointed at all. Xx

Thumbnail of user alanp711
Georgia
1 review
3 helpful votes
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February 9th, 2023
Verified purchase

I'm beginning to think this store is a scam with fake reviews. My experience is nothing like them. Ordered over a month ago. Got one email with a tracking number. Supposedly my items are at Heathrow airport and have been for 3 weeks. Contacted the store and I got a grammatically incorrect response.not pleased

Tip for consumers:
Expect things to take a long time

Products used:
Still have not received

Shipping
Thumbnail of user vickic146
GB
1 review
0 helpful votes
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February 1st, 2020

Everything I have ordered from PB has been exceptional quality, always true to size and amazing value for money! PB has the most outstanding customer service also! I felt like a true princess in my most recent purchase and had compliments all night! Wearing PB will make you feel like a million dollars!

Thumbnail of user lynetteb34
GB
1 review
0 helpful votes
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May 9th, 2019

Love love love PB. Their selection of clothes are just WOW and ive yet to see someone wear the same as me when i buy from them. Theres something for every occasion. Im part of the exclusive PB page on Facebook and the support from everyone on there is second to none from other shoppers to the staff.
Returns are so simple. If ive had any issues with a return they have sorted it within the day, or in my last case within about an hour!
You can online chat rather than call or email, so convenient for a quick answer.
Customer service is fab.
Would highly recommend shopping here xx

Thumbnail of user ac378
GB
2 reviews
10 helpful votes
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November 16th, 2018

Sent 2 parcels back this week. Charged £6.49 per parcel and I bothered to drive them to Asda to return. Appalling fees - Knocked £6.49 off both refunds. Never again. My custom has gone. Had over once - well twice now!

Thumbnail of user teamp6
Team P. – Pink Boutique Rep

Hi,

Unfortunately we do not currently offer free returns I'm afraid.

Therefore £2.50 is deducted from your refund for the use of our returns label.

This information is stated on our website and on the invoices provided in your PB parcels.

If you would like more information on our returns policy please email us at customercare@pinkboutique.co.uk.

We will be more than happy to answer any queries you may have.

Team PB xx

Thumbnail of user stephaniea191
GB
1 review
0 helpful votes
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September 3rd, 2019

Best boutique with the loveliest clothes. Anything I have ordered has always turned up exactly the way it looks in the pics and always fits.
Total budget friendly too unless your like me and just buy everything from their website and still end up skint anyway lol!
Very rarely shop anywhere else now!

Thumbnail of user staceyb138
GB
1 review
0 helpful votes
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September 29th, 2019

I literally am obsessed by their clothes always fit amazingly always next day delivery on time and their Facebook group is great so many nice ladies always complimenting others brilliant honest advice. Fast refunds issued pbaddict! X

Thumbnail of user confirm
Canada
1 review
0 helpful votes
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January 22nd, 2020

First order with Pink Boutique and we are very pleasantly surprised! The quality of the garments was excellent and, for the price we paid, even with shipping and customs cost, the dresses we ordered for my wife were very well worth it.

There were a couple of small issues with our order but it took an email to realize how quick and attentive their customer service is. Half way around the globe, both Sarah and Chantel promptly responded and would follow up until our concerns were resolved beyond the level of our expectations.

Awesome experience, will be purchasing from them again! Thank you so much, Pink Boutique!

Thumbnail of user laurac789
GB
1 review
1 helpful vote
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January 24th, 2020

Ordered multiple times from this company as I love there clothes! Really good quality material & true to sizing.
I ordered a jump suit from them a couple of weeks ago & needed some advise. I contacted customer services & spoke to a woman called Sarah, she was absolutely amazing & helped me in every way she could! Although I was terrible at replying to her she always made sure her replies were quickly sent to me to resolve the matter! 10/10 on their customer service!
Thank you so much! X

Thumbnail of user lisae323
GB
1 review
1 helpful vote
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September 20th, 2019

Had the pleasure of speaking to Lucy in Customer Services today and what a superstar! Friendly and polite and helped me out really quickly. Love the PB clothes and how they encourage woman to lift and support each other in their FB group. Got my eye on a few other bits and pieces so it won't be long until I make another purchase!

Thumbnail of user meganc171
GB
1 review
0 helpful votes
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November 27th, 2019

Ordered a few times from pink boutique and have always been happy with my order and the quality of the clothes!
However today I had to speak to customer service about an item that was a little faulty- a small bit of loose stitching on dress. I contacted pink boutique through Facebook messenger and was shocked at how fast I received a reply. I explained the problem, and sent pictures and they advised me on what to do next to get a new dress delivered tomorrow! Lucy was the lady that helped me and she did a great job. Thank you very much

Thumbnail of user lornak76
GB
1 review
0 helpful votes
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August 29th, 2019

I've always loved pink boutique and thought it was decent price for the quality of clothing. However I bought 4 bikinis for my holiday and a couple of weeks later all four are in the sale yet the majority of the others are still full priced. Quite infuriating it's the ones I have purchased that have all gone down not long after has put me off..

Thumbnail of user gemmad23
GB
1 review
0 helpful votes
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November 24th, 2019

I have never known customer service like it. So quick and happy to help. I am so impressed. This company is absolutely amazing and puts their customers first. Well done pink boutique a particular thank you to Megan

Thumbnail of user vickyf22
GB
1 review
0 helpful votes
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July 7th, 2019

Bought the "weekend in Rome" green floral grill wrap mini dress from pink boutique for my holiday to Hurghada and it fit like a dream! I ordered two sizes to make sure I had the perfect fit and the return of the bigger size was simple and easy to do and my money was refunded quickly! Would 100% recommend this company for any of their clothing! All of their items are well made and look amazing!

Thumbnail of user danielled186
GB
1 review
1 helpful vote
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September 11th, 2019

Clothes are always of excellent quality and true to size, they have a great range of beautiful clothes which are trendy.
As a company pink boutique are fabulous, reply quick and will always deal with any query or problem quickly, professionally and in a fair manner.
Attached is one of my many pink boutique buys.

Thumbnail of user lindac1259
GB
1 review
0 helpful votes
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October 13th, 2019

Pink Boutique is now my favourite place to shop online as everything about is first class. From the amazing quality of their clothes to their fantastic customer service everything about is amazing. Their delivery is always fast and never an issue and the same with any returns if they don't fit. I now recommend Pink Boutique to all my friends now as I know they won't be disappointed.

Thumbnail of user clarea30
GB
1 review
0 helpful votes
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October 23rd, 2019

I recommend PB to all my friends. Brilliant clothes and amazing service.
Any issues get dealt with in minutes.
Sarah was brilliant tonight. Sorted the glitch on my account within 5 minutes of 1st contacting and my order is now on its way. Thanks PB!

Thumbnail of user amberh218
GB
1 review
0 helpful votes
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February 27th, 2020

I was a little nervous about buying online as I normally like to try items on before purchasing however when I purchased my green dress from pb I was blown away with how fab I looked and felt in it. It fits perfect. Thanks pb

Thumbnail of user louised107
GB
1 review
0 helpful votes
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November 10th, 2019

Seen a dress in a FB advert couldn't find it online messaged direct got prompt and friendly response. Ordered dress arrived next day and I love it amazing quality and great value for money and very true to size. First time using pink boutique but certainly not my last would highly recommend x

Thumbnail of user taraw93
GB
1 review
0 helpful votes
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November 15th, 2019

Used this website for clothes a few times now and have loved every item I've ordered. One recent item turned up slightly damaged but a replacement was sent out and received the very next day. Cannot fault the service or the products. Would reccomend to everyone. Messages responded to almost instantly and even standard delivery turns up quickly. Lucy was particularly helpful :)

Thumbnail of user rebeccab407
GB
1 review
0 helpful votes
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September 24th, 2019

I have been using Pink Boutique for a while now and the only issue I have is that there is always too much I want. Today I had a query with an order and spoke with Anna who was lovely and very helpful and dealt with my query quickly.

Thumbnail of user katies350
GB
1 review
0 helpful votes
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September 26th, 2019

The customer service here is great. The staff are very polite and will help you with any issues. I had a damaged item and with the help of Lucy it was fixed and I cant wait for my new item to arrive.

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From the business

Shop women? ۪s clothes & the latest online ladies fashion at Pink Boutique UK. Celeb inspired clothing, party dresses, shoes & hair extensions with next day UK delivery.

Business History

Founded in 2012 by our mum and daughter team, Julie Blackie and Alice Hall, PB has evolved rapidly over the last ten years and it just keeps getting bigger and better. From what started as an investment of £90 on eBay, that initial pack of six dresses has grown into the daily shipping of 1000 parcels from our warehouse. The rest is history!

Company Representative

Thumbnail of user teamp6
Team P.
Typically does not respond to reviews

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