Pink Boutique

I just want to say that the customer service is great thanks to Megan who helped me today. Megan answered a msg very professionally and promptly. Megan was very helpful in tracking my order. Thanks

Excellent customer service from Megan, I mailed asking when an item would be coming into stock Megan messaged me back right away with a answer to my question.

Flattering, great quality clothes. Fantastic helpful staff, friendly and encouraging fb pages. Both my clothes and hair extension are amazing and they colour matched me perfectly

I recently ordered a dress yesterday for a next day delivery (which should come today) the whole point of a NEXT DAY DELIVERY! However I still have not recieved so I went and spoke to one of the advisors on the pink boutique website, after 20 mins of waiting I finally got through, I told the women about my problem and her reply was so rude I was in shock, her name was Nicole so I would like to make a complaint about her. Her words was " well If you wanted it by Saturday You should of done the Saturday delivery then" I then asked if I could change my delivery option for a Saturday delivery but she said "No I can't do that" she was very helpless and I will not be ordering of this website again! Terrible service, disgusting communication and very bad delivery status.

Megan at PB was amazing and helpful with my query she was quick and efficient bless her... excellent service and cant fault this company defo 5 star from me:-)

Anna was very helpful with my question about an order I wanted to make was a little disappointed they didn't have item I want but can't be helped but over all very helpful

Had a mix up with an order and had a really helpful lady called Lucy fix this for me.

Always happy with the service I receive and the products are amazing!

Really good service. I did return a dress that had deodorant marks on it and they charged me for the return! Other than that clothes are great quality and good service

They seriously are a 5/5 busoness always someome on hand to give great advice the clothes are amazing quality and true to size unlike moat online store once u shop once you will always go back!

Excellent service very friendly and caring lady called Anna would highly recommend it's nice to talk to real people who understand your needs very quick to reply and so caring

I'm not usually one to complain but I feel I have been treated quite unfairly by this company! I ordered a size 12 maxi dress at a cost of £22 + £2.50 postage. What arrived was a large, if on their website they had put S/M/L I would have ordered a medium. When I tried it on was more like a 14-16. I even measured the dress to compare it to the size chart on their website and it was way off so felt I was entitled to a full refund including any postage I had paid. I would have reordered the dress in a smaller size had they not been so dismissive of me. They don't do exchanges so my only option is to send it back for a refund at a cost to me of £2.50 for postage. When I emailed them to share my concerns they said send it back and they would review it. 5 days later I receive an email to say I have been refunded the for the dress minus my return postage and my original postage but with no explanation why my complaint has been ignored. I had to email them to ask. Their response was it was within the guide lines, which it wasn't compared to THEIR SIZE CHART! So I am now left with no dress and £5 out of pocket for my time and effort! I will never shop with this company again and urge others not to as you will be ripped off.

And 1 star is me being considerate.
I ordered my package last Friday and it was expected to arrive BY tomorrow. The website clearly states that delivery to the United States takes 2-5 working days, "not usually" or "approximately," simply says just that. They didn't send tracking info until Tuesday, barely any updates. A package that is supposed to arrive TOMORROW just received a UPS tracking number. The number lists no information other than "Arrived in country," which could be California, Hawaii or Puerto Rico for all I know. I contact Pink Boutique, no response. I contact UPS, they say my package is coming from iParcel in Jamaica, NY and hasn't been released. They also said UPS will send it to USPS in 2 days, then it will take another 2 days for USPS to deliver it to me. So that is 7 working days. In total 10-12 days, which is double what they're falsely advertising. I am traveling early next week and placed this order specifically because the delivery time was impeccable & I am so overwhelmed. Still no answers. Still no dress. This is for a major formal event and I'm saddened by the fact that I may not even receive it in time. I made plans to be home all day to retrieve my package tomorrow and even scheduled an appointment with a tailor for Saturday to make any necessary alterations. This is an absolute disaster and I'll probably never order from Pink Boutique again!

Thank you so much for ur quick response and thank you for giving me the link to the item that I was requiring about and a beautiful website thank you x

Brilliant service everytime I order off them, they always get back just a few moments later and everything I've ever ordered off pink boutique has been fab I couldn't fault them!

Absolute love pink boutique. Can't recommend it enough to anyone and everyone. All the staff are very helpful and knowledgeable, especially chantel.

Definitely a value for money
Clothes and shoes are amazing
And the customer service is 10/10 the staff are so helpful and friendly
Will definitely continue to use this site

Clothing is always amazing, fits perfectly and the customer service is perfect! X only place I shop xx

Customer service refunded my money after the company that my bag was ordered from didn't send or provide a tracking number. Thanks, Jennifer!

Your clothes boots shoes etc are all gorgeous... love to buy everything x I'm in love with the sparkly dresses thi

Order a jacket I received it almost 4 months later and it's the wrong size. I don't recommend this Boutique.

Great help from Vanessa, answered my question quickly. The website is good and the clothes are fab. Thanks girls xx

All clothes I've purchased are great quality And gorgeous. The customer service is efficient and very helpful. Would definitely recommend!

Thank you so much to Lucy who helped me on Monday after I had problems with my delivery. Very helpful and sorted everything out for me very promptly