• Pink Boutique

Pink Boutique

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Overview

Pink Boutique has a rating of 2.3 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pink Boutique most frequently mention poor quality problems. Pink Boutique ranks 133rd among Dresses sites.

  • Service
    7
  • Value
    7
  • Shipping
    8
  • Returns
    7
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
25
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How would you rate Pink Boutique?
Top Positive Review

“Kind, Helpful, Beautiful items!”

Bianca V.
12/19/19

Absolutely love their clothes! I had an event coming up and had no idea what to wear that would make me feel comfortable. One of the lonely ladies from PB (Anna) helped me choose a dress and I felt like a princess! Thank you so much!

Top Critical Review

“Return costs a fortune”

Amanda A.
9/5/24

I tried to return a dress and swap for another which the site allows and you pay the £2.99 return shipping. I ended up paying £7 and was charged twice. So disappointed that as a loyal customer this error couldn't be fixed.

Reviews (148)

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customer service (52)
Thumbnail of user katieh108
GB
1 review
10 helpful votes
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February 21st, 2018

The customer service in this place is something Ive never experienced before! There refusing me a refund because I have apparently spoiled one of the products with fake tan ( funnily enough the item I hadnt tried on!) there attitude was well its not got there by itself, theres only men in the warehouse! Initiating Im a Lier! The product has been stained somewhere in the process and they choose me as the culprit! They havent even took into consideration what I am telling them!

Thumbnail of user teamp6
Team P. – Pink Boutique Rep

Hi Katie,

We appreciate that you are disappointed that we have returned your item to you and have not issued a refund. We state clearly on our website that we are unable to accept returned items which have been marked by makeup, tan or creams and ask for care to be taken when trying your items on. You can find this information on our website here >> http://www.pinkboutique.co.uk/returns.
We are sorry for any disappointment that this may cause but we are unable to issue a refund on this occasion. Team PB xx

Thumbnail of user nadinem48
GB
2 reviews
4 helpful votes
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October 17th, 2019

I ordered a few items with this company and they never arrived. When i contacted the company they told me it was lost in transit and would give me a refund rather than re send the items but they didn't refund my delivery. Will never order form here again.

Thumbnail of user emmac178
GB
1 review
1 helpful vote
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September 11th, 2019

Wouldnt want to shop anywhere else... the products are excellent value for money as well as quality and then tontopnitnof the service you get from the PB girls os second to none 100% service is all areas...
Well done PB I love my clothes

Thumbnail of user jodenea
GB
1 review
0 helpful votes
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May 15th, 2019

Received my parcel and the dress was badly torn sent a picture of it on Facebook messenger and they immediately sent a replacement out on next day delivery and it was lovely, can't fault their customer services!

Thumbnail of user ellieb81
GB
1 review
0 helpful votes
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October 10th, 2019

Loved everything I have ever ordered. Had one problem which was that an exchange had been miss scanned so I wouldn't receive it in time for tomorrow. Contacted pink boutique and spoke to Anna who couldn't have been more helpful for me and organised for me to receive my order next day delivery without an additional charge! Thank you so much for the amazing service and great quality clothing!

Thumbnail of user erikap160
Florida
1 review
6 helpful votes
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September 1st, 2021

This company is horrible. I ordered an item on August 6 and paid for expedited shipping. A week later, no shipping information. Come to find out, they didn't even have the inventory. I requested the order be canceled. They failed to respond even though their website states they will reply within 24 hours. After no reply, I reached out to Paypal. Three weeks later and through the dispute process with PayPal, they shipped the item, after 4 cancellation requests). I paid for expedited shipping because I wanted my item prior to traveling. They shipped an item after requested cancellation and paypal allowed them to be the shady company they are. Do yourself a favor and do not order from them!

Thumbnail of user chloep21
GB
1 review
0 helpful votes
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October 30th, 2019

I have never had a problem with pink boutique, clothes are amazing quality, delivery is fast! And even when I did have a slight issue it wasn't the companies fault but the lady who helped me (Sarah) was absolutely amazing and went above and beyond to help me and the issue was sorted.
Amazing customer service, thank you!

Thumbnail of user amyg28
GB
1 review
3 helpful votes
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August 4th, 2014

I Was really imptessed with Pink boutique after my parcel got lost and then I emailed customer care. They were really helpful and explained it was down to a mix up wit the courier. I got my dress a day later than expected but it didn't matter :)

Thumbnail of user montam
GB
1 review
0 helpful votes
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September 26th, 2019

PB has something for everyone! I love the quality of clothes that I have personally purchased, and I believe the sizing is perfect. Delivery is very quick and customer service is so friendly and helpful.

Thumbnail of user teeq2
Illinois
2 reviews
5 helpful votes
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August 12th, 2022

Wanted to point out that there appears to be two different companies being reviewed here! One company is Pink Boutique which seems to be legit (never ordered) & the other is Pink Style Boutique, a Chinese company that is a scam! The items WILL NOT be as pictured on the website so DO NOT order. IF they respond to your complaint, you may be offered a full refund if you pay for return shipping to China (very expensive) or a small percentage off your current or future purchase of you can't return. The positive reviews & pics are not to be trusted... I understand that some companies are now providing gift cards for them!

Thumbnail of user sadiej8
GB
1 review
1 helpful vote
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September 13th, 2019

Ordered a pink and white jumpsuit from here and it came within a day! It is great material and a brilliant fit (which Is hard to find for me) it is absolutely stunning and I will be ordering from here again :)

Thumbnail of user kayleg
Florida
1 review
2 helpful votes
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May 12th, 2017

Will not be buying from here again. I ordered my shirts a month ago & it was suppose to be here over a week ago. When i called to ask about my package, a young lady was on the phone and was very unprofessional. When calling several times to find out where my package is, the company sent me to voicemail on the 2nd ring. Worse company every & service is the worst i've ever had! Will NOT be buying from here again!

Thumbnail of user sophielouisec
GB
1 review
3 helpful votes
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May 30th, 2019

Ordered a dress from this company and was too small and short. Sent it back for a refund and I was refused this. The dress was sent back to me and when I phoned the customer service to ask why, she said it was due to the dress being marked. This was not the case when I sent the dress back for a refund initially. Terrible experience.

Thumbnail of user clareg33
GB
1 review
0 helpful votes
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September 26th, 2019

Always great response & always great delivery times and clothing... shoes... accessories are alway faultless!
Been using pink boutique for the past 5 years and never ever had a problem!
Pink boutique is a girls best friend

Thumbnail of user sallyt73
GB
1 review
0 helpful votes
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September 24th, 2019

Gorgeous stock, quality fit & fab prices. Just wish I could have eveeerrrrryytthhing! Never had a bad experience here, 100% best on the market! Love this shop, I sit for hours on it ignoring my fella and screenshotting all my future wardrobe haha! Vanessa replied super quick to my email and now she's dancing around the office haha

Thumbnail of user christiem55
GB
1 review
0 helpful votes
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December 22nd, 2019

I have used Pink Boutique many times and been very pleased every time with the products I have ordered! Today I couldn't get into my account to track my order and emailed I couldn't believe how fast Sarah one of the girls had replied she was very helpful overall a great customer service! I highly recommend Pink Boutique x

Thumbnail of user kaylal91
GB
1 review
0 helpful votes
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September 29th, 2019

I made a mistake on an order and messaged via facebook i got a quick reply and was able to cancel an get a refund immediatly so i could place another order, chanel was very helpful and lovely to talk to, i have ordered plenty of items from this store and i highly recommend will continue ordering

Thumbnail of user krish337
District of Columbia
1 review
0 helpful votes
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January 7th, 2024

You eventually get your items but you can return them. I notified the company right away of wanting to return, they asked me why and I have not heard from them. I

Thumbnail of user paigeh43
GB
1 review
0 helpful votes
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October 18th, 2019

I've bought a few dresses from PB and they've always been lush considering I'm a curvy girl. In fact I have my eyes on one of their new dresses for my 30th and loosing weight so I can look even more glam in their beautiful dresses

Thumbnail of user nicolas65
GB
1 review
0 helpful votes
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January 24th, 2020

I ordered a dress on PB which unfortunately arrived faulty. I used PB chat function and Sarah couldn't be more helpful. She was able to refund me my shipping money for when I re ordered the dress, and she was able to upgrade my delivery to a Saturday so I received the dress for the event on time. Completely faultless and so helpful. Thank you

Thumbnail of user sarahs1323
GB
1 review
0 helpful votes
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January 29th, 2020

I had an issue with an order I'd made by my own mistake and contacted the customer service. I spoke with a lady called Megan who was super helpful and lovely and helped me with the situation. This was my 2nd time ordering as I absolutely loved the quality and style of my first order it just made sense to order some more items. I. Absolutely love PB and will definitely be ordering again in the not so distant future, asong as my hubby dosent find out

Thumbnail of user shaniquef4
GB
1 review
0 helpful votes
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December 6th, 2023

Ordered an item with next day delivery. Items haven't arrived and there's no outcome. It was my first time ordering from this website and will definitely be my last.

Tip for consumers:
Terrible experience

Products used:
Black frill dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user danp115
Canada
1 review
4 helpful votes
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August 17th, 2017

I ordered 2 items in may, and still haven't received them 3 MONTHS LATER! I've gone back and forth emailing Jasmin and have asked for a refund 4 times. She first said it's on it's way (though I didn't receive any tracking info) then said there was an issue with my address and then said it's already been shipped out. To top it off she never notified me of anything first; I had to send multiple emails to find out about this information. Now I worry that she took my $80 and hasn't even shipped my product and now won't refund it! So angry. DONT EVER SHOP HERE.

Thumbnail of user nemuhana
Illinois
1 review
5 helpful votes
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August 31st, 2021

I ordered a dress from this so call company and they send me BULL$#*!! The dress is not what was advertised and what I wanted. Poor quality! When I reached out to them, they wanted to refund me 10% of my purchase. How dare they insult my intelligence. Never will I order from them again. If you know know any better, PLEASE STAY AWAY FROM THEM. They are a rip off company. BEWARE!

Thumbnail of user christinar171
GB
1 review
0 helpful votes
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September 26th, 2019

PB clothes are of really high quality they have a huge range to flatter almost every body shape customer service at PB is amazing and always happy to help with fab suggestions, their Facebook group is top all the girls are lovely and give positive feedback on items you buy, keep doing what your doing PB Queens of clothing and accessories

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From the business

Shop women? ۪s clothes & the latest online ladies fashion at Pink Boutique UK. Celeb inspired clothing, party dresses, shoes & hair extensions with next day UK delivery.

Business History

Founded in 2012 by our mum and daughter team, Julie Blackie and Alice Hall, PB has evolved rapidly over the last ten years and it just keeps getting bigger and better. From what started as an investment of £90 on eBay, that initial pack of six dresses has grown into the daily shipping of 1000 parcels from our warehouse. The rest is history!

Company Representative

Thumbnail of user teamp6
Team P.
Typically does not respond to reviews

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