• PinkyParadise

PinkyParadise

Write a Review

Overview

PinkyParadise has a rating of 2.7 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. PinkyParadise ranks 10th among Contact Lenses sites.

  • Service
    30
  • Value
    28
  • Shipping
    30
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
103
See all photos
How would you rate PinkyParadise?
Top Positive Review

“Princess Pinky Foxy Green”

Romina K.
1/31/20

Order several pairs, I love them. They arrived quickly, well protected, with their gift box. There were problems with 1 model, but it was instantly fixed and everything so that the shipment was fast. I would buy many more times.

Top Critical Review

“Pinkyparadise claim shippng is free”

dan b.
11/8/24

Pinkyparadise claim shipping is free, it is not. Received package, but had to pay tax, handling. +35USD. Pinkyparadise customer service claim they said something in the sales terms... But they say free shipping. As an answer they say the can not handle this, but PinkyParadise choose to not register for VOEC. This is tricking customers! They are not VOEC (vat on e-commerce) registered by choice. If they registered they could truly say they have free shipping and the customer would know the total cost. Got an answer below from shop 6th of Nov -24: Answer looks AI generated: I wrote it was tax and handling charges. Still they write to inform me it is tax? You couldn't make up this stuff on bad customer service. Then they continue to mansplain to me that tax is out of their control; As I wrote they chose to do it; they do not enlist to the VOEC register, which would give then to tax. Again spending time, explaining their ignorance on tax and handling. There are 3000 registered companies that manages what PinkyParadise is not able to do... Of course this is a corporate strategy to trick their customers. Customer consideration? Not registering for VOEC increases the cost for the customer due to needing to pay PinkyParadise currier to handle tax, which would be cheaper if PinkyParadise organized it from the beginning...

Reviews (220)

Rating

Timeframe

Other

Reviews that mention popular keywords

pinky paradise (57) contact lenses (30) customer service (39) circle lenses (16)
Thumbnail of user rebeccab355
Texas
1 review
0 helpful votes
  • Send Message
January 12th, 2019

There are no words for how awesome these lenses are; I love everything about them and can't think of a single problem I've had with this company.
I was nervous about getting prescription contacts online because I have two different prescriptions, but every pair I have gotten from PinkyParadise fits so well that I don't feel the contacts in at all! I've never had an issue with shipping and they come in a timely manner; I've never waited more than a week and a half for my lenses. They look amazing for both cosplays and everyday wear. If you are looking for a pair of beautiful colored lenses, go with PinkyParadise!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user ashleyt168
Canada
1 review
0 helpful votes
  • Send Message
January 12th, 2019

Pinky Paradise is THE website I recommend buying coloured contacts; I've relied on them for the past 6 years, and continue to do so because of their care with the product. They also give us freebies! Shipping can take a little while though and prices can be up there, but overall I can't think of any other place I'd buy my coloured contacts.

Tip for consumers:
During mega sales (50% off) order early because they tend to sell out fast.

Products used:
Order #743060; I got mainly G&G lenses.

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward for more business with u <3

Thumbnail of user kaylab145
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 29th, 2020

I personally haven't been able to experience your product. However my sister in law has! She has dark colored eyes so was very skeptical on getting a lighter color. But she was amazed when she got them and put them in. She said they were comfortable on the eye and you would have never guessed she had dark color eyes!

Thumbnail of user janineb20
GB
2 reviews
11 helpful votes
  • Send Message
June 17th, 2018

I ordered a pair of dolly lenses for an upcoming convention. I added my free Elamis to the basket, went to checkout, lost my net connection and the Elamis had disappeared from my basket after the payment had gone through. I messaged customer services and explained to them what had happened and they fixed the issue for me and added the Elamis I'd chosen, back into my order.

The order itself got here in under a week from Malaysia (I am in the UK) and was very securely packaged. The contents of the small package were all present and correct.

The products themselves are of superb quality and are very comfortable to wear. I love my new contacts. Thank you Pinky Paradise!

Tip for consumers:
Be sure to check for any promotions as there is often one running. The free Elamis one, for instance, is running until July 5th.

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi Janine,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward for your new purchase with us again in the future!

Thanks!

Thumbnail of user kirstenq1
GB
1 review
0 helpful votes
  • Send Message
January 27th, 2020

First time ordering from Pinky Paradise, it was a total dream! I had no issues and product arrived when it said it would, they're in perfect condition and came packaged perfectly! Couldn't have asked for a better service and product!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the positive feedback! ♥︎

Thumbnail of user amielar
TT
1 review
0 helpful votes
  • Send Message
January 12th, 2019

I'm in love with these lenses there comfortable, affordable and great for any occasions. I wear them all the time because they give me the look I always wanted. PinkyParadise is the only website I buy my circle lenses from. 10 out of 10 for me

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user kathleens264
California
1 review
0 helpful votes
  • Send Message
January 13th, 2019

The site was great, easy to purchase from and I love how they also have alot of prescription lenses and also lenses for astigmatism. I found my 'Venus Eye Bright Red' very comfortable. I used them in one eye in the photo and even on brown eyes they look great and stand out.
Order #: *******

Tip for consumers:
If you put a prescription they will contact your optometrist to verify it

Products used:
Venus Eye Bright Red

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user cristianae
Romania
1 review
0 helpful votes
  • Send Message
January 26th, 2020

So I had order (#*******) a pair of purple lenses and a pink and purple wig and I really love them. Their prices are so cheap than other sites and their products are so good and qualitative. Their products are arrived fast like 20 days, and also they have worldwide delivery. The first order have free delivery and I think that's pretty nice. About lenses, they have a good quality and they have so many colours and patterns, also you can find yearly lenses or for 3 months or daily lenses. The most of them are so comfortable and all of them are soft lenses. They re arrived in small bottles and that's safer. The wigs are pretty nice for their prices. The material is good and it doesn't look like a cheap wig. Also, when you order a wig, this will come with a brush, a wig cap and a wig stand.
Sincerely I really recommend this site, it's safe to pay and their products are so so nice. I think is one of my favourites sites :))

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your continued support! ♥︎ ♥︎ ♥︎

We sincerely appreciate it. Have a nice day!

Thumbnail of user jonim37
Canada
1 review
0 helpful votes
  • Send Message
January 12th, 2019

I ordered UV contacts and they are beyond anything that I expected! I wear contacts on a daily basis and I was surprised how comfortable they were. I've ordered from other sites before but never again! I will continue to only deal with Pinky Paridise because of the comfort and selection! Extreamly happy with their over all service!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user leahd54
California
1 review
0 helpful votes
  • Send Message
January 12th, 2019

I love pinkyparadise! I've only ordered a small amount contacts in my lifetime, and only from a select few stores, but pinkyparadise is by far my favorite. The quality of the product you get is amazing, and also the shipping is surprisingly fast unlike other websites. I also love the wide selection of contacts they have, so I can find the exact ones i'm looking for.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3

Thumbnail of user anastasiak21
Australia
1 review
0 helpful votes
  • Send Message
January 17th, 2019

Pinky Paradise has such a wide of lenses. They sell a wide range of colours and prescriptions (they sell more lower prescription lenses than other site I've encountered).

I've been buying lenses for a few years now. I'll always buy coloured prescription lenses from this site (as they have -0.50 prescriptions in some of the lenses I want).

Pinky Paradise also has great sales throughout the year, a site that's easy to navigate, and a reward system.

Tip for consumers:
It's easy to navigate. And the payment method is easy to use once you use it a few times (from memory there's 1 or 2 payment meyhods you can use).

Products used:
Order No: 744312

Some lenses I've worn previously and loved (New Adult Pink and Super Blue). The New Adult Pink I've ordered 3 times now (first time in 2016). They're one of the most comfortable pair of lenses of worn.

I'm looking forward to trying the other lenses I ordered at a later date.

And some lenses I bought as gifts (as my friend and I buy lenses at least once or twice a year). We both started purchasing them at the same time for cosplays.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user sheenab18
Canada
1 review
0 helpful votes
  • Send Message
January 26th, 2020

I've been using this site for three years and have never been disappointed. It is absolutely amazing and the service is phenomenal. It passes you're expectations. The shipping is reliable and I've never once had a negative experience, as the selection of lenses is impressive and the descriptions make it easier to purchase lenses as well as the price for many is affordable and worth it.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Aww, we're over the moon! ♥︎ Have a nice day

Thumbnail of user milicaj3
Serbia
1 review
0 helpful votes
  • Send Message
January 12th, 2019

I bought Vassen Dolly Plus Red lenses (Order #: *******) in 2017 and I was very satisfied with both site service and the product. Customer support kindly answered my questions, ordering was easy and lenses were timely shipped, and price is really affordable. Recently I ordered the same lenses together with my friends order, which is a nice way to lower your shipping price, and again everything went well again.

I would really recommend this site as well as these lenses, they look great!

Tip for consumers:
Cosplayers around the world, especially for countries where most of the other sites don't ship

Products used:
Vassen Dolly Plus Red lenses

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user sarahm78
California
2 reviews
4 helpful votes
  • Send Message
May 23rd, 2014

Their customer service is very poor. I had made a mistake on my order and contacted them right after I realized it(which was one to two days after) It took them two to three days to respond telling me they already shipped it. It took them another about another week to show me my tracking number. I tried contacting them again asking them about returning and it took them almost five days to respond. They didn't even respond to the first email I sent before the five days passed. I emailed them twice after, then I finally got a response. I haven't received my package yet so I can't review the lenses. But all I have to say is that their customer service is horrible. Not to mention, they don't even tell you when your package has been shipped. You have to log onto your account to see if it has or not.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Sarah, We are sorry to hear your review about our service and apologize for all of the inconvenience caused. Perhaps you can email us here at info@pinkyparadise.com and we can do something about this even this issue happened long time but its better than nothing. Thank You.

Thumbnail of user wivelinej
Colorado
1 review
0 helpful votes
  • Send Message
January 27th, 2020

Pinky paradise is great. Recent order (Order#*******) I never have trouble ordering or receiving my contacts. They always have the color I want in stock. Never an issue ordering contacts off of Pinky Paradise.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.

Thumbnail of user kimberlyj94
Illinois
1 review
0 helpful votes
  • Send Message
January 12th, 2019

Order number *******... I absolutely love pinky paradise contact lenses. I haven't ordered in a while do an eye infection which is clearing up but I will be ordering again soon. I ordered the princess pinky hazel lenses and they brought so much attention to my eyes I get so many people asking me if they are my real eyes. These lenses inhances my beauty to the max!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward for more business with u <3

Thumbnail of user shelbyr50
Michigan
1 review
0 helpful votes
  • Send Message
January 27th, 2020

This company is very organized at what they do, the products are on point and the customer service is very well maintained and they answer every question possible. The shipping part is very easy to track your package. And I keep coming back and always will. I tell all my friends.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this encouraging review ♥︎

Thumbnail of user julieh27
Canada
1 review
7 helpful votes
  • Send Message
January 18th, 2014

I don't question the authenticity of their products; however, their customer service is poor. An error was made on the shipping address, so my order ended up halfway across the country and is currently stranded there.

I contacted pinkyparadise regarding the possibility that they authorize FedEx (the shipper) to reroute the package to my correct address, but they have not responded to either my emails or FedEx reps who have been trying to contact them. In a few days, FedEx will return the package back to pinkyparadise and I will request for a refund and never order from them again.

Thumbnail of user jool
Michigan
1 review
0 helpful votes
  • Send Message
January 12th, 2019

Order #: *******
Pinkylens offers so many types of lens for all different types of occasions. It never disappoints. They are also very prompt with shipping which is very important for me because I am impatient. Their customer service is also reliable. I love navigating through their site because it is easy to access and also PINK is my favorite color ;)

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3

Thumbnail of user brookef40
GB
1 review
0 helpful votes
  • Send Message
January 26th, 2020

I ordered from PinkyParadise for the first time in 2019 and I have to say I adore their lenses! They're so comfortable and I am definitely planning on ordering again once I have the money. The customer service was amazing!
Order #: *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this encouraging review ♥︎

Thumbnail of user nanam19
Brazil
1 review
0 helpful votes
  • Send Message
January 28th, 2020

I received a gift from a friend and they bought me lenses from Pinky Paradise. Apparently, it was super duper quick and quality is unmatched. I'm ordering now and so far the service and promotions have been great.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We are so happy that we meet your expectations and thank you so much for your continued support! ♥︎

Thumbnail of user marik18
Ohio
1 review
6 helpful votes
  • Send Message
December 31st, 2014

I was pretty skeptical about this website but I had read quite a few positive reviews so I decided to try it. However, I ordered the G&G Shinny Aqua (known as Puffy 3 tone) more than a month ago (11/29/14) and when I check my parcel status it says it was accepted in Germany on December 5th and has not changed since... It is now almost the new year and I still have not received my package nor know anything about where it is. Extremely upset and not even sure if I will receive my package. I'm normally a patient person but I've never had to wait THIS long for a package from overseas. Very disappointed. Follow your instincts, save your money, don't buy from this site.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Mari, Kindly be noted that sometimes international shipment is subject to the clearance process in which might caused sort of delay in delivery. You are advise to email us at enquiry@pinkyparadise.com and we will try our best to solve the situation. Seeking your cooperation and understanding in this matter. Thank You.

Thumbnail of user jessicar810
Utah
1 review
0 helpful votes
  • Send Message
January 27th, 2020

I have terrible eyesight, but love costumes and cosplays! It was difficult to find prescription sclera contacts that didn't cost a fortune. PinkyParadise was the least expensive and had great reviews - Turns out they were totally correct! My scleras came in great condition, and work perfectly. Thanks for helping me win 3 costume contests this Halloween!
Order # *******

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this encouraging review ♥︎

Thumbnail of user elif45
Ireland
1 review
1 helpful vote
  • Send Message
July 19th, 2022
Verified purchase

Stunning brand with my order #V-******* I got these gorgeous lens with amazing colours, this company has great contact time and great variety of lens, they are a very trustworthy brand and I would recommend them to anyone looking for new nice lens

Tip for consumers:
Make an account so it’s easier to keep track of your cart

Products used:
Contact lems

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user judyc473
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 25th, 2020

Excellent site for procuring any color and size of contact lenses you desire! I've tried multiple sites for buying quality colored circle lenses but Pinky Paradise has proven to be my favorite. It has the most variety of lenses and even an element of affordability with its generous share of free shipping deals. Being practically blind and astigmatic as well, I found it was a bit easier to find my prescription here than it was on other sites.The site's demand for a prescription letter photo prior to purchase also places an emphasis on the user's safety and I really appreciate that. Cosmetic beauty shouldn't be attained at the cost of one's eyesight.

Order #: *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

PinkyParadise is the largest online circle lens store. We have more than 900++ type of lenses in stock. Visit us at

Company Representative

Thumbnail of user jasona52
Pinky P.
PinkyParadise is the largest online circle lens store. We believe circle lens is more than just colored contact lens, it redefines the beauty boundaries of eye makeup. Even more, it tells people who you are. Your eyes speak with PinkyParadise.

How do I know I can trust these reviews about PinkyParadise?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PinkyParadise?