• PinkyParadise

PinkyParadise

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Overview

PinkyParadise has a rating of 2.7 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. PinkyParadise ranks 18th among Contact Lenses sites.

  • Service
    30
  • Value
    28
  • Shipping
    30
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
103
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How would you rate PinkyParadise?
Top Positive Review

“Princess Pinky Foxy Green”

Romina K.
1/31/20

Order several pairs, I love them. They arrived quickly, well protected, with their gift box. There were problems with 1 model, but it was instantly fixed and everything so that the shipment was fast. I would buy many more times.

Top Critical Review

“Pinkyparadise claim shippng is free”

dan b.
11/8/24

Pinkyparadise claim shipping is free, it is not. Received package, but had to pay tax, handling. +35USD. Pinkyparadise customer service claim they said something in the sales terms... But they say free shipping. As an answer they say the can not handle this, but PinkyParadise choose to not register for VOEC. This is tricking customers! They are not VOEC (vat on e-commerce) registered by choice. If they registered they could truly say they have free shipping and the customer would know the total cost. Got an answer below from shop 6th of Nov -24: Answer looks AI generated: I wrote it was tax and handling charges. Still they write to inform me it is tax? You couldn't make up this stuff on bad customer service. Then they continue to mansplain to me that tax is out of their control; As I wrote they chose to do it; they do not enlist to the VOEC register, which would give then to tax. Again spending time, explaining their ignorance on tax and handling. There are 3000 registered companies that manages what PinkyParadise is not able to do... Of course this is a corporate strategy to trick their customers. Customer consideration? Not registering for VOEC increases the cost for the customer due to needing to pay PinkyParadise currier to handle tax, which would be cheaper if PinkyParadise organized it from the beginning...

Reviews (220)

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pinky paradise (57) contact lenses (30) customer service (39) circle lenses (16)
Thumbnail of user aw78
New Jersey
6 reviews
21 helpful votes
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May 8th, 2014

Ordered a set of Geo Princess Sesame lens that suppose to come with animal lens case. Pinky Paradise admitted that they forgot to send the animal lens case with my order but refuse to correct their mistake. They want me to pay additional shipping for the lens case. Why should I pay for additional shipping for something that they forgot to put in the package? Their Customer Service is extremely rude and stated that there is nothing they can do for me unless I pay them again for their mistake. This fraudulent company is based in Malaysia and doesn't follow business ethics. Don't order from them.

Thumbnail of user karac3
Colorado
9 reviews
18 helpful votes
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January 7th, 2012

This site has amazing circle lenses cheaper than most other sites and great customer service. The product is very well manufactured and is one of the only sites i will be shopping for my circle lenses

Thumbnail of user faiths47
Canada
1 review
0 helpful votes
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January 12th, 2019

The contacts are reasonable price compared to most places I have seen online. I have gotten over 6 contacts from pinky paradise and I love them all! Especially my brown contacts. They are amazing highly recommend!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this amazing review. Looking forward for more business with u <3

Thumbnail of user innas1
Canada
1 review
1 helpful vote
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February 14th, 2012

At first I was a bit scared because we never know with people's review but I took a guest and I was pretty surprised. I live in Canada and the shipping was very fast. So yeah, I could recommend it. Plus the prices are very good.

Thumbnail of user echom3
Washington
2 reviews
3 helpful votes
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January 12th, 2019

I ordered two pairs of contacts from them, and they're nothing short of perfection. I got blue eclipse, and brown grang (Order #: *******). The circle lens are just as comfy as the regular, and they don't dry out like crazy. As long as I look cute they get 5 stars lol.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3

Thumbnail of user kendran13
South Carolina
1 review
0 helpful votes
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January 26th, 2020

I giggle every time I share the site name with friends but I have been blown away order after order with the price and quality of everything I've recieved. When I ended up with one lens (out of many in one particular order) that was the wrong prescription, customer service made it right and sent me a replacement without any hassle. I would never use another site for my contacts now that I'm a loyal PinkyParadise customer. I LOVE how they show the lenses on different eye colors so you can truly appreciate how they'll look when you receive them.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We are so happy that we meet your expectations and thank you so much for your continued support! ♥︎

Thumbnail of user taniap26
Romania
1 review
0 helpful votes
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January 12th, 2019

I've purchased a few pairs of lenses with prescription as i can't find them in my country and I swear they are just perfect! Comfortble, fits perfectly on my eyes, and they also came with tiny cute cases. Simply the best! I often make purchases with my friends for cosplay, and this is our favourite place to get them from. I've never encountered any problems with the parcels, I sometimes have to wait a bit longer for them to arrive, as our delivery company is sometimes slow due to the amounth of parcels that they have to sort #*******

Products used:
All of them

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for your your constructive feedback. Looking forward for more business with u <3

Thumbnail of user vand90
Louisiana
1 review
1 helpful vote
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December 9th, 2017

Ive been ordering with them for years now. Their new updates on the site sucks. It keep messing up. You have to provide proof of prescription. Back before the updates you didnt have to. I do understand that they need proof but they made it too complicated filling out different things. Their website keeps messing up to. I have to apply my info over and over even though I know I put in everything correctly. Its not like its my first time ordering from them. They dont like to refund you even if its their fault. Processing is forever! However, they have quick replies. The only thing is theyre quick on blaming it on the customer so you wont be able to get a refund. Im still waiting on my contacts since August-September. Their contacts might be cheaper then most websites but its not worth the hassle and headaches. Sad story since Ive been a long time customer. I ordered once a year and ever time its more than 4 pairs. So thats it for my relationship with this website. Game over!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi,

We have received your complaint and we truly apologize that we couldn't meet your expectations. This comes to us as a surprise due to the special attention that we give to each and every customer. Please be informed that we will definitely proceed with the replacement or a refund if the fault is in our end.

Besides, the issue with uploading prescription has been successfully solved by our support team since we had received some complaint regarding this functionality. We do really hope that you can give us another chance by re-ordering as you will definitely walk away with better experience this time.

We will also really appreciate if you can directly contact us via email to enquiry@pinkyparadise.com so we can solve these issues efficiently in a timely manner.

Thanks and apologies for the inconveniences.

Thumbnail of user kaneshab
Alabama
1 review
0 helpful votes
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January 13th, 2019

I have ordered from this site before and my order ID is: *******. I love pinky paradise! My cousin recommended them to me and now I am addicted to circle lenses. I love how comfortable they are and how long they last. They have a great selection of yearly and semi-yearly lenses.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business.

Thumbnail of user cecilias46
Kentucky
1 review
0 helpful votes
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January 12th, 2019

These were my first contacts and for what I was expecting, they we're surprisingly pretty comfortable to wear. The colour was stunning and visible against my dark brown eyes, and perfect for my Ahri (League of Legends) cosplay. Just note that they are more of a golden-y yellow colour. Order# *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Thumbnail of user pauleenb
Australia
1 review
0 helpful votes
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January 12th, 2019

I ordered the Geo xck-105 lenses which in itself was a great product - comfortable and just what I wanted! Their customer service is said to be extremely reliant and fast which is very true. Although I did not have an enquiry or a problem with the product, I had emailed them photos of their wear and care guide which had got me a 5% off coupon code. Their response was almost immediate and I was very satisfied! They have constant promotions running which I definitely recommend everyone to check out as I received a free pair of Geo Elamis lenses which I was very happy to have. Their packaging is extremely appealing and I had no problems whatsoever shopping at PinkyParadise. Their site is extremely reliable and easy to navigate. Thank you so much for the great service and product!

Order #: *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user parvizl
Canada
1 review
0 helpful votes
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January 27th, 2020

The customer service and overall support I received from the representativs, especially, Elise was outstanding, personable and very prompt. There was a pair I liked but did not like the blue limbal ring, Elise responded professionally with alternate suggestions. Also their delivery time is very accurate. The quality of the lenses from Pinky Paradise is very good too. I will recommend them to all my family and friends... Kudos to everyone

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Thumbnail of user lindas1136
Illinois
1 review
0 helpful votes
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January 12th, 2019

I absolutely loved the colored lens I bought from Pinky Paradise! I bought the G&G Shinny Grey and it was perfect and the price was fantastic too! The grey was noticeable and pretty but not too "fake" or anime looking(which isn't a bad thing, I was just looking for a more natural wear). Will definitely be buying from them again! My order ID number was *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this amazing review. Looking forward for more business with u <3

Thumbnail of user marquie
Texas
1 review
0 helpful votes
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January 27th, 2020

Such comfortable lenses! Couldnt feel them at all. Excellent customer service and price I recieved them on time and with a extra surprise I wasnt expecting. I will continue to order from you guys and tell all my friends

Tip for consumers:
Look for sales

Products used:
808017

Service
Value
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Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the positive feedback! ♥︎

Thumbnail of user soraiac1
Portugal
1 review
0 helpful votes
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January 26th, 2020

Their contact lenses are of the best I've ever owned! They're super comfortable, easy to wear and of the highest quality.
PinkyParadise's customer service is very professional and fast always looking to give the best experience to their customers and cater to their needs.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this wonderful review ❤

Thumbnail of user kazuw
Canada
1 review
3 helpful votes
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May 27th, 2015

I ordered lenses in April it is now the end of May and I still have not received my order.

Customer service was unhelpful. They refused to resend the items. So now I am out $50 and they won't give me a refund or resend the order.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Kazu,

We appreciate your bringing to our attention the problem of delivery. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the delivery and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Please send your enquiry to customerservice@pinkyparadise.com and we assure to assist you to solve this matter. Thanks.

Thumbnail of user meredithc33
Texas
1 review
0 helpful votes
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January 29th, 2020

They have a huge selection of lenses of all colors, types and sizes. I can't wait to purchase a few pairs and try new looks. I love playing with new looks, wigs, and now lenses. They also have good sales and seem to have them often.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much ♥︎

Thumbnail of user liak8
Australia
1 review
0 helpful votes
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January 25th, 2020

I always buy my contacts for cosplay from pinkyparadise because they are always such good quality and great price too! I haven't had any problems yet and recommend this site to all my cosplayer friends looking for contacts.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Thumbnail of user leoniej1
Switzerland
2 reviews
3 helpful votes
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January 12th, 2019

They have an extremely wide range so there are circle lenses for everyone. I bough violet/grey circle lenses, they are not as vibrant as on the website (and I have light eyes) they are still quite good.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this amazing review. Looking forward for more business with u <3

Thumbnail of user kennab5
Ohio
1 review
0 helpful votes
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January 27th, 2020

Pinky paradise lenses are cheap, high quality, and amazing. I personally have only had one pair and they were around $20 and were geat. They lasted a long time and didn't hurt my eyes. I would be so glad if I was one of the winners of the giveaway!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.

Thumbnail of user dianat132
Texas
1 review
0 helpful votes
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January 26th, 2020

Pinky paradise sells a big variety of contact lenses that I'm obsessed with! Whether it's for an everyday look or you're cosplaying! And the quality of the lenses they sell are so good! They all look so natural and I'm obsessed with the ones I am wearing in the photo (MI Gelato Lime). I have bought multiple lenses from this site and it's been amazing! I once had an issue but it was a technical issue and they fixed it immediately! Amazing costumer service!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We are so happy that it has arrived fast and looked great on you❤

Thumbnail of user anab148
Brazil
1 review
0 helpful votes
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January 16th, 2019

I bought the lenses, EOS New Adult Violet #: *******. I like it too much, the lenses are beautiful and very vibrant. I found it very comfortable. It has a very beautiful color. The site has many beautiful lenses and a legal price. I'll buy more.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the amazing review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Thumbnail of user astridl14
Sweden
1 review
0 helpful votes
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January 26th, 2020

I ordered the Red vassel dolly lenses for my Suzuya cosplay, from Tokyo ghoul and they where great! I loved the color, though since they where my first pair of lenses they did take a little while to get use to wearing:)
They where affordable as well, even with the shipping, which is great.
It did take a while for them to arrive. I think it took about 3-4 weeks, which isn't optimal is you're in a hurry.

Order ID #*******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your continued support! ♥︎ ♥︎ ♥︎
We sincerely appreciate it. We advise you to proceed with Express shipping, if you wish to receive the package in a hurry! Hope this clarifies
Have a nice day!

Thumbnail of user ashleyg317
Ohio
1 review
0 helpful votes
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January 28th, 2020

I was gifted a pair of these way back in 2018 and they were my babies. I wore them everywhere. Haunting season rolled around and shortly after it ended my contacts went MIA. I was devastated. I wasn't friends with the person who gifted me them so I couldn't ask them! I turned to Facebook and was given two sites. Ordered from both... the winner was pinky paradise! Not only did they have the contacts they had them in my actual prescription! No more Plano and being blind!

I plan on ordering another pair once the yearly wear is up on them because I love them that much. They're comfortable, cover my dark brown eyes, and make me look spooky.

I also have the dolly pink which are amazing for my Persephone cosplay from Lore Olympus. They are just like the grey version. These were Plano sadly but I have my get around hack.

Pinky Paradise has been my life saver since becoming a cosplayer.

Order#: *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your positive feedback! ♥︎ ♥︎ ♥︎

We sincerely appreciate appreciate your continued support..

Thumbnail of user caitlins41
GB
1 review
0 helpful votes
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January 12th, 2019

I've ordered from Pinky Paradise a number of times now and I'm confident in saying they're one of the best and most reliable companies for coloured contact lenses. I've never been disappointed with any of their lenses (I did have a a very rare damaged lens once and had to take it out and throw it away, they couldn't do anything about it since I didn't take any pictures of the contact, they need proof if there's anything wrong, which is understandable but not my top priority at the time I had the contacts in.) In short, would definitely reccomend to anyone looking to buy contacts, the range is from very natural looking to very stylised character contacts and everything in between, and are usually very comfortable and vibrant.
Order #*******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

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From the business

PinkyParadise is the largest online circle lens store. We have more than 900++ type of lenses in stock. Visit us at

Company Representative

Thumbnail of user jasona52
Pinky P.
Typically does not respond to reviews
PinkyParadise is the largest online circle lens store. We believe circle lens is more than just colored contact lens, it redefines the beauty boundaries of eye makeup. Even more, it tells people who you are. Your eyes speak with PinkyParadise.

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