• PinkyParadise

PinkyParadise

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Overview

PinkyParadise has a rating of 2.7 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. PinkyParadise ranks 18th among Contact Lenses sites.

  • Service
    30
  • Value
    28
  • Shipping
    30
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
103
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How would you rate PinkyParadise?
Top Positive Review

“Princess Pinky Foxy Green”

Romina K.
1/31/20

Order several pairs, I love them. They arrived quickly, well protected, with their gift box. There were problems with 1 model, but it was instantly fixed and everything so that the shipment was fast. I would buy many more times.

Top Critical Review

“Pinkyparadise claim shippng is free”

dan b.
11/8/24

Pinkyparadise claim shipping is free, it is not. Received package, but had to pay tax, handling. +35USD. Pinkyparadise customer service claim they said something in the sales terms... But they say free shipping. As an answer they say the can not handle this, but PinkyParadise choose to not register for VOEC. This is tricking customers! They are not VOEC (vat on e-commerce) registered by choice. If they registered they could truly say they have free shipping and the customer would know the total cost. Got an answer below from shop 6th of Nov -24: Answer looks AI generated: I wrote it was tax and handling charges. Still they write to inform me it is tax? You couldn't make up this stuff on bad customer service. Then they continue to mansplain to me that tax is out of their control; As I wrote they chose to do it; they do not enlist to the VOEC register, which would give then to tax. Again spending time, explaining their ignorance on tax and handling. There are 3000 registered companies that manages what PinkyParadise is not able to do... Of course this is a corporate strategy to trick their customers. Customer consideration? Not registering for VOEC increases the cost for the customer due to needing to pay PinkyParadise currier to handle tax, which would be cheaper if PinkyParadise organized it from the beginning...

Reviews (220)

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Reviews that mention popular keywords

pinky paradise (57) contact lenses (30) customer service (39) circle lenses (16)
Thumbnail of user caitlins41
GB
1 review
0 helpful votes
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January 12th, 2019

I've ordered from Pinky Paradise a number of times now and I'm confident in saying they're one of the best and most reliable companies for coloured contact lenses. I've never been disappointed with any of their lenses (I did have a a very rare damaged lens once and had to take it out and throw it away, they couldn't do anything about it since I didn't take any pictures of the contact, they need proof if there's anything wrong, which is understandable but not my top priority at the time I had the contacts in.) In short, would definitely reccomend to anyone looking to buy contacts, the range is from very natural looking to very stylised character contacts and everything in between, and are usually very comfortable and vibrant.
Order #*******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user samanthaj302
Arizona
1 review
0 helpful votes
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April 13th, 2021

I absolutely love these. The shipping is wierd and I always pay for the Express. Once it hits the us it quits tracking but that's okay because it gets to me a few days later. I need prescription and wow are these perfect. The color pops and I have dark brown eyes. I'm a cosplayer and now I cant ever imagine cosplaying without them. Thank you for the amazing product and the easy to use website that shows customers wearing them. :) @sexyvegetacosplay

Tip for consumers:
Look at the pinterest posts. It shows actual people wearing them.

Products used:
Colored contacts. Mostly the dolly.

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We sincerely appreciate your review. Thanks.

Thumbnail of user janej115
AE
1 review
1 helpful vote
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October 4th, 2018

This is the 4h time I was writing to pp regarding my parcel.
It has been a month since I have ordered however my parcel has not been delivered yet.
I am utmost disappointed with the delivery process and with the service itself.
The status of my parcel has not been changed since September 19th.
According to local post office the parcel did not enter the country.
Despite of several attempts to communicate with the support team and track my parcel I was asked to wait further. No help was provided from pinky paradise team at all.
I do highly regret that I have ordered from this site. I won't recommend to order from pinky paradise at all because there is no assistance given when the parcel is missing.
Worst customer service ever.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Jane,

We sincerely apologies for the inconveniences caused.

We are so sorry to informed that at some time the shipping company do not keep the tracking system up to date, and the parcel has been through Germany for clearance process before transiting to destination country.

However, Based on the Standard Shipping (14 to 25 working days), the parcel was estimated to reach you latest by next Tuesday.

With concern with your kind cooperation through this hard time, we had proceed with compensation to you through emails.

We sincerely hope that you could accept the compensation, and we truly appreciate if you would give us an opportunity to serve you better after this.

We truly appreciate for your understanding.

Do reply on the emails if you have any other assistance needed from our end, we are happy to help you out.

Thanks and hope you have a pleasant weekend.

Thumbnail of user bryndisr
Iceland
1 review
0 helpful votes
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January 28th, 2020

I lovelovelove Pinky Paradise! So many contacts, so much variety, much cheaper than locally, great costumer service, and always so much information about each and every pair of contacts.
After discovering Pinky Paradise I won't buy my contacts anywhere else.

(Order #: *******)

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this encouraging review ♥︎

Thumbnail of user leog77
Spain
1 review
0 helpful votes
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January 28th, 2020

This was my first time buying contact lenses for cosplay, so I was a bit nervous. I had been recommended this company by some acquaintances and I decided to give it a try. I was surprised by the affordable prices and the positive reviews, so I purchased a pair of red lenses (Vassen Dolly Plus Red). I really like the shipment tracking process, and the lenses have great quality and are super comfortable. Already purchased another pair for my next cosplays!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

We are so happy that we meet your expectations and thank you so much for your continued support! ♥︎

Thumbnail of user elsac25
Sweden
1 review
0 helpful votes
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January 14th, 2019

I do a lot of cosplay and I get all my lenses form this website, they got great prices and quality on their products. I love how they both have cute and cartoony and natural contact lenses, that helps a lot that I can get all different styles form the same website

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the amazing review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Thumbnail of user caidianc
Sweden
1 review
0 helpful votes
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January 25th, 2020

I bought some beautiful lenses from here and they were really beautiful and I also got a small paper with how to clean lenses, take care of them and how to put them in your eyes. I got a cute animal lenscase too, this is amazing!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.

Thumbnail of user nanas6
New York
1 review
4 helpful votes
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August 29th, 2015

Don't expect your money back. They'll tell you their PayPal acct isn't working. I'm still waiting on it since July 2 for an order I canceled an HR afterwards. It wasn't even processing on the weekend but they'll take a portion of the order as fee. Doesn't even matter cause I haven't seen the rest of the money back yet. Ridiculous business.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Nana,
Please accept our sincerest apology. Kindly be informed that our PayPal is no available since June 17th 2015. We have changed our payment method that can be referred via the link below: http://www.pinkyparadise.com/Payment-a/255.htm. Perhaps you can send your enquiry to enquiry@pinkyparadise.com and we will definitely assist you regarding this matter. Thanks.

Thumbnail of user howardw27
California
1 review
3 helpful votes
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October 16th, 2016

In response to your response. You openly admit to having a high rate of rip off artists, scammers, fraud etc in your country Yet you don't seem to do anything about it... As you suggested I did some research and looked at other reviews in regard to YOU. It just verified what I already learned the hard way. YOU are not trustworthy PERIOD... I also learned that you take no responsibility for your shoddy merchandise when People suffer damage from your product. You are not Professional lens crafters or Vision ware specialists. You take no responsibility for damage caused by your products. Good DAY Pinky. NEVERT AGAIN...

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi, Please accept our sincerest apology regarding this matter. For you kind information, your bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics. However, the information such as SSI #, phone #'s, actually requested by the card issuer either Visa Or MasterCard to avoid any credit card theft and misuse. Moreover, our payment methods are certified by international 3-D secure vendor for Visa and MasterCard. Therefore, we are not scammers and you may check our review from customers in Social media and Trustpilot.We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment.It is brought to your notice that, every online payment method has its own risk including PayPal. However, we have conducted strict research before selecting this Payment Express to replace PayPal.
We sincerely appreciate your kind consideration regarding this matter.
Thanks.

Thumbnail of user andreap390
Ecuador
1 review
0 helpful votes
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January 26th, 2020

It has a store with tons of models to choose from, the processing is really fast an reliable, the new foxy series is my favorite!
Last purchase ID *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this review. Have a nice day! ❤ ❤

Thumbnail of user beckyv31
Canada
1 review
0 helpful votes
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January 29th, 2020

I am a cosplayer who is in constant need for new lenses for my cosplays. I am in love with every contact that Pinky Paradise comes out with and I always look forward to my order when it comes in! They have colours for all occasions and as a user who wears glasses I will say that they have the exact prescriptions! Thank you so much Pinky for having my back when I needed the perfect lenses and I look forward to ordering from you again!
Order ID: *******

Products used:
I got the Vassen Dolly Plus Red contacts for a Sailor Pluto Cosplay!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your positive feedback! ♥︎ ♥︎ ♥︎

Thumbnail of user moonl11
France
1 review
0 helpful votes
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January 12th, 2019

Order ID# ******* Princess Pinky Galaxy Blue
I absolutely love those lenses! They give a subtle galaxy depth to my eyes, and everytime I wear them, I get a lot of compliments. They are also very comfortable! I also usually buy GEO angel grey to wear as a daily basis, and I love them too!

Tip for consumers:
If you want a nice place to buy circle lenses, prescription or not, PinkyParadise is just the right place!

Products used:
Galaxy lenses
Geo angel grey (since many years)
Other lenses (blue, purple galaxy) which I unfortunately don’t remember the exact names

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user kirab18
GB
1 review
0 helpful votes
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January 25th, 2020

Order Number: *******
An absolutely stunning pair of blue contacts! My eyes are already blue, and so they enhance and make my own eyes look so magical! Extermely comfortable, and perfect for any character with mystical blue eyes! 10/10 would reccommend!

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Looking forward for more business with u <3

Thumbnail of user michelleb1453
Texas
1 review
0 helpful votes
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January 26th, 2020

I absolutely love their contacts they are comfortable and they come in my prescription which is wonderful I've had a set of lenses over a year now and with the proper care they have lasted longer

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your continued support! ♥︎ ♥︎ ♥︎

We sincerely appreciate it. Have a nice day

Thumbnail of user ss868
New York
1 review
1 helpful vote
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November 24th, 2021

I ordered my lenses and paid extra for express shipping (4-7 days) and it still took a month. They refuse to refund the additional shipping charges I paid and won't even let me return my contacts without paying MORE SHIPPING. The event I needed the contacts for passed, and now I have lenses I paid extra for. I used to buy with them but this experience makes me feel like I am not valued as a customer. Their products are good, but I I very disappointed with their service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi, Thanks for your feedback and our sincerest apologies for any inconveniences caused. Our customer satisfaction is the utmost priority and we will ensure to open investigation regarding this matter. Please email us at enquiry@pinkyparadise.com and provide your order number for further assistance.

Thumbnail of user karam17
Illinois
1 review
5 helpful votes
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October 3rd, 2014

I ordered a pair of Venus Eye Wine Red contacts (E229) and after them delaying my order well past the 7-10 days shipping time they promised me on their website, I receive a pair of Venus Eye Bright Red contacts (E228). I have tried contacting them but they will not respond to my emails. I have since filed a claim with Paypal asking for a refund because they did not send me what I ordered and will not answer me. Do NOT buy from them. They will promise you anything and everything just to get your money with no fulfillment.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Dear Kara, We sincerely apologize for the inconvenience you might faced with our service. Do you mind to email us at info@pinkyparadise.com regarding your issue and we will try to help you from there. We are sorry once again for all of the inconvenience. Thank you and awaiting for your response.

Thumbnail of user emiliad25
California
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Pinky paradise is a great site for buying contacts! I purchased some lenses for cosplay. They arrived faster than expected, and I love them. Order#*******

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your review ♡We sincerely appreciate it!

Thumbnail of user sandrag397
Canada
1 review
0 helpful votes
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January 15th, 2019

I must say I have tried contacts in the past that have irritated my eyes and just never looked natural in any color. After researching about PinkyParadise and trying them out; they are the best in realistic colors, the way they blend with your eyes, are very comfortable, reasonable shipping, and overall affordable. They are my top provider! I was only sad when they discontinued my favs which were the Vassen Rainbow Greyish Blue but I found other browns and greys that I LOVE! ORDER #*******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for the amazing review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Thumbnail of user ezgic
Turkey
1 review
0 helpful votes
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January 26th, 2020

When I gave my first order, I knew that the lenses looking cute but I wasn't expect them being that comfortable. I love my lenses! If I ever bought lenses for my cosplays, the adress will be PinkyParadise

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks for your continued support! ♥︎ ♥︎ ♥︎

We sincerely appreciate it. Have a nice day

Thumbnail of user lillianp26
Canada
1 review
0 helpful votes
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January 12th, 2019

In Canada we aren't allowed to order certain contacts so I have to search elsewhere for bold prescription color contacts. The search was not easy. PinkyParadise helped me to find the best pair of color contacts that fit me. They had suggested a couple of different kinds and then I made a purchase. I never once regret it (Order #: *******). They have amazing customer service skills, competitive prices, speedy service/shipping, and superior contact lenses. I absolutely love their contacts especially their EOS Dolly Eye Blue (yearly). I wear these daily and even multiple times during the day. They are extremely soft and comfortable. I always feel comfort more often than discomfort. I also combine it with the perfect hydrogen peroxide contact solution. Everywhere I go I always get noticed because I am Chinese (rarely you see a Chinese woman with freaky blue eyes that don't look real). I always praise PinkyParadise for their remarkable prescription yearly contact lenses and want to tell the world where to get awesome contacts like these. Exceptional job PinkyParadise! You guys are the greatest! Thank you for the most striking pair of blue contact lenses I have ever had the pleasure of owning. I will for sure purchase the same ones in the future.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user ryouf
GB
1 review
0 helpful votes
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January 15th, 2019

I've been buying lenses from pinky paradise for nearly 2 years now, and I've been met with customer satisfaction every single time. I've often had people stop me in the streets or at conventions and ask me where I get my lenses from, and I always point them towards Pinky Paradise, highlighting the fact that you offer lenses with prescription. I'm from the UK so that's something I've struggled to find.

I had one dispute previously where my order was cancelled but I was unsure why. I contacted the company through email and was promptly told it was due to payment cancellation from my bank account, so I was able to reorder them soon after.

Shipment has always been on time and packaging has meant that the lenses stay intact.

My orders through my current account:
#*******
#*******

I'll add some cosplay photos with my lenses. I have a lot of the super lenses - they're actually my favourite^^

Lenses left to right: dolly eye blue, super red, dolly eye blue and cosplay mesh white (prescription), super hazel, super violet, super blue.

Tip for consumers:
Sign up to their email. It lets you know when they do sales, when free shipping is and any other deals. It helps me a lot when buying.

Products used:
The lenses were shipped at different rates, depending on which shipping option you choose. On their free delivery days, delivery is between 5-10 days. If you pay for shipping you can choose how long they come. Between 14-24 days, 7-10, 3-5 days among other options.

Every time I ordered they came within the time frame given.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3

Thumbnail of user gigii3
Hong Kong
1 review
0 helpful votes
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January 12th, 2019

No doubt your one stop shop for legitimate circles lenses with quick shipping. They've got a wide variety of circle lenses to suit for different styles and needs.

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for taking the time to leave this amazing review. Looking forward for more business with u <3

Thumbnail of user rebeccat1364
Washington
1 review
2 helpful votes
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August 4th, 2023
Verified purchase

I ordered from them recently. I ordered 8 pairs. Which is a decent chunk of money. They said delivered and they weren't. When I emailed them they decided it wasn't their issue and aren't going to resend them. I'm now out a ton of money and they aren't going to do anything about it. Their customer service is horrible. It would be the decent thing to refund or resend but they won't. Good luck if there's any issue because their customer service sucks.

Service
Shipping
Returns
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi, Thanks for your feedback. Our sincerest apologies for any inconveniences caused and we truly understand your frustration.

Unfortunately, once the package has been shipped out the delivery, fully depends on the efficiency of the local courier company.

As the delivery status shows that the package has been delivered, you are required to file a complaint if the package is lost.

Please proceed to contact your local USPS office with your tracking number and file a lost complaint.

Once you have received the report number for the lost case, we will proceed with reshipment of your order.

Looking forward to hearing from you soon via email.

Thanks.

Thumbnail of user noelf23
Ohio
1 review
0 helpful votes
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January 13th, 2019

The contacts make me feel, like myself. It restores the confidence I lost years ago. I would recommend anyone to buy contacts from here. Ill be buying more shortly! Order # *******

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thank you so much for sharing your experience with us. We are proud that we are part of your confidence. Looking forward for more business with u <3

Thumbnail of user debraz33
Washington
2 reviews
0 helpful votes
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January 26th, 2020

Will never get my items anywhere else. I am in it forever! Fast delivery and exactly what I want. Prices are very very reasonable too. Just wish they had more in. 75

Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Thanks you so much for this wonderful review ❤ We will definitely take your suggestions into consideration
Have a nice day!

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From the business

PinkyParadise is the largest online circle lens store. We have more than 900++ type of lenses in stock. Visit us at

Company Representative

Thumbnail of user jasona52
Pinky P.
Typically does not respond to reviews
PinkyParadise is the largest online circle lens store. We believe circle lens is more than just colored contact lens, it redefines the beauty boundaries of eye makeup. Even more, it tells people who you are. Your eyes speak with PinkyParadise.

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