Planet Express

Product arrived broken and Planet Express ignored my many requests for updates for the insurance claim I put in. Disappointing because I know they're ignoring me as I have received email correspondence from them previously without any issues.

It's a shame as it could be a great service, as long as your products don't arrive broken.

Date of experience: 15 February 2023

I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA.

When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!

Shipped some very high value items with them (planet express) and they've been nothing but honest and quick in getting my shipment out. Their customer service is also spot on. Really appreciate all the help they've provided me while live abroad.

Thank you for the great service and customer support.

Facebook reply generally quick and are very helpful. I do find the site a little complicated when shipping my mail out from your warehouse but I end up getting it done in the end.

Would definitely use Planet Express again!

Thanks!

This is a good value package forwarding business. They provide a U.S. mailing address to receive packages that then can be sent elsewhere. They've handled all my packages properly, without mistakes or errors, and are pretty helpful and cooperative in handling special requests and out of the ordinary things. The website is a bit bare, but does allow you to pretty much manage everything you need to do online. I would and do recommend them to others.

They sent me two shipments from the US to Bosnia.
The first one contained a mouse, keyboard, and other small items. The second shipment contained a tablet.

There was a situation when they packed items in a much bigger box. I saw the pictures and contacted them about that. The customer support person thought that it was a box that I received and opened. He offered a one-month of subscription at Planet Express as compensation, which cost several dollars. I would have lost much more money If they did ship that box, so that was quite a scammy action from them.

Edit: Since then, I've shipped more packages with them. What's changed is that I'm using a different provider: MyUS. It's much cheaper (cost by weight) and better quality.

These people literally just use their warehouses to scam customers on eBay. They phish for users emails to send fake emails confirming payment from "eBay." Fortunately, I didn't fall for the scheme, however, it's clear from the address provided in the invoice that the intended location for my to send the high-priced item they "bought" were to their offices in Portland, OR. They had absolutely no intentions of paying for this item, hoping I would instead ship it to them, believing the fake confirmation from "eBay." This organization should be investigated thoroughly, as I am certainly not the first person they've tried to scam.

Ordered a package that arrived damaged, so I contacted them to sort it out. All I got was an automated decline as I had no insurance. I emailed back asking for at least an apology, the person responding just requoted the prior message. I then reached out to their webchat, only for them to act exactly the same. Absolutely no human element or claim of responsibility.

They lost my package and refused to pay the insurance not only that they didnt even give me my shipping money back 70+ usd another time i had nicotine juice shipped their to come to australia which is completely legal as nicotine juice can only legally be bought from overseas and i have a prescription for it. They said they cant send it because it was a "medicine" over 300 dollars worth of nicotine juice mind you i asked them to return to sender so i could get a refund and they refused claiming its a medicine and illegal which i know for a fact its not illegal to ship nicotine from us to us they likely kept it for themselves or put it on their dodgy auction site

The company is a scam. I tried shipping with them twice, both times the package was returned back to the company and not shipped. Short story long, don't waste your money and items with them. If you want the same service, throw away hundreds of dollars and take your package and throw it in the trash.

If you are looking for a forwarding company, it is recommended to pass this one and keep looking. Customer service sucks, can be insulting, argumentized and incompetent. This is an inefficient service, with unnecessary delays.in spite of premium prices.

I was asked to ship my macbook with aramex, they generated waybill but never physically handed over the shipment to aramex, when I filled the claim for lost package, they said aramex is reponsible for claim and delay is from there side, but in reality they never received the package. This happened on Feb 25, today is July 13, whenever I chat, one rude representative name Chan comes and talk very rudely.
Even I said many times, refund me or I will give bad reviews but Chan talked me very rudely and said do what you can do

Shop for me service slow and lazy service and the staff dose not respond quickly... You must write to them first to tell you the new details after many days past from the purchase
You cannot rely on them to purchase offers available for a limited time

I can not be more regretful of having found this company. They have given me the worst customer support experience I have ever received. They are just not prepare to attent business' logistics needs. I'm afraid they are prepared to give storage and shipment services to final customers, but not for business. They do not know the rules and worst of all, do not follow instructions in a process that it's unknown for them. It's been a month full of worries because of them, emails with no answer, calls not attended. If you are a business looking for international shipment reseller services, have a deeper look at your search.

Used their "shopforme" service and requested purchase of 2 items, deposited the money and received notification that purchases were made and they are waiting on the package... over 2 weeks go by without an update so i contact them only to be told "merchant has cancelled the order for discretionary and liability reasons",. Seriously what does this mean? And worse is they didnt bother to keep track and i only found this out because i had to email them! Poor customer service! Also instead of refunding to my credit card they refunded back to their online account so i need to use their services in porder to use MY money.

The order was done through their shop-for-me service and mailed out using their planet express delivery servides. It was simply lost and I haven't been provided any info from courrier or something. The answer from planet express was simple "no insurance - no claim". They simply charge me for the good, for the shipment fees and I got nothing back except for "we apologize for incovenience". I assume this should be considered as a scam. I would never use the service again and would recommend anyone try to avoid going there at any circumstances.

They will steal from you and claim ignorance they are scammers just dig around the net a bit and you'll see plenty of bad reviews that haven't been buried.

Almost 6 months is the delay of my packages for economic shipping and shipments by USPS express do not update their tracking... this is really ANNOYING... and it is not the fault of the postal company in my country because I have received packages much faster from other pages that are your competition (usgobuy)

I had to create two "Shop for Me" services due to the vendor not taking credit cards out of US but lost the items both times due to Planet Express being slow at purchasing and the item sold out both times. Not a fast process and it's disappointing, to say the least.

SCAM & SWINDLE

"Ever never deal with them"

"Thieves Company"

"A company based on a Deliberate Organized Strategy to Steal People"

My story is very close to the other reviewers story & it's clear that it's not by chance, they arrange & manage to steal people with a good deliberation between workers.

In a very few words, they stole my phone which is worth 1500$..

Two weeks since the loss of the package, and they finally admitted they shipped the package to somewhere would take weeks to be shipped back (It's really ridiculous that a package forwarder will mistakenly ship your package to other people, isn't it?) and finally promised to provide compensate for the loss of the package.

However they only provide option to get the refund via PayPal balance which is not available to most people not living in the US. (PayPal now requires SSN validation before the account balance can be used anywhere) and the proposal to provide the compensation via gift card has been turned down by them.

Two weeks since the loss of the package and STILL NOT getting my money back yet.

JUST AVOID using their service as they cannot provide trustworthy service quality and they reply the email in a ridiculously slow manner.

A power generator ordered in the USA was to be delivered to Trinidad by Planetexpress. After the generator arrived at Planetexpress CA, I immediately ordered the shipment.
After a short time, I was informed that the shipping order had been canceled because the contents of the package were a battery that could only be shipped "ground only". Which is of course nonsense.
I checked with Honda (a manufacturer of identical generators) and FedEx (who were supposed to make the delivery) and was told that there are no transportation restrictions on power generators unless a battery is included.
There is no battery included. Planetexpress charged me for opening the package and checking the contents. This means that they knew there was no battery in the package. Nevertheless, they refused to forward the package, even after repeated interventions. Since Amazon refused to take the package back, I sent the generator to a friend in the US (ground delivery) who might be able to get a few dollars for it.
At first I thought it was a scam, as I thought it impossible that a generator could not be distinguished from a battery. Now it looks like there really isn't anyone at Planetexpress who knows the difference between a generator and a battery. How incompetent can you be?

Shame on you planet express. Order ************** is presumed lost since 127 days now. A claim was opened Case Number: *******317, BUT NOBODY IS AT EXPRESS IS DOING NOTHING ABOUT IT. They just say " yes Mr Farrugia we sent an email "... Sent an email only? In a pandemic? Are you nuts? They are not answering any emails and for sure not 1 in three months when i remind you! Then the champion customer support tells me " Contact them by yourself" This is not serious. Other competitors like MYUS are far more serious. I regret i abounded them to try planet IRRESPONSIBLE. Im done with both you and FedEx but i am not going to go down without either my items or my money back.