Planet Express

I have used their services since one year now and received many shipment
Whithout any problem.

Following is simple and the prices are really interesting.

They kept one of my packages, the second one never arrived. And the third package has two big items mysteriously missing. Non-existent customer service. Horrible, expensive experience. Never again!

I ordered an iPhone 12 Pro Max refurbished from Apple for a gift as well as an iPhone 12 Pro. After destroying a corner of the package and unsuccessfully stealing my goods, they proceeded to remove the original packaging tape, steal the iPhone 12 Pro Max and put clear tape over top then send the package as if nothing happened. After submitting a claim, they're saying it will take 90 days for the carrier to process the claim (carrier has nothing to do with this situation). Live chatting with agent and they say that nothing happened to the package because the check in picture was good when they just stole the package after entering the picture in their system. Trying to come up with excuses why the package was OPENED and DESTROYED instead of taking responsibility for their thieving employees and issuing me a refund.

Prompt response to queries, the only issue I have is having to load cash on thier platform before using that to settle your bills. I think it will be easier to pay bills directly.

Excente service arrived in the estimated time I received a tracking number that I was following until arrival at destination I received it in good condition the article, I feel very grateful to the company for the good customer service, thank you

Goods were purchased for me and arrived in perfect order. The team were friendly and helpful. Planet Express will be my one-stop place for US shopping.

I have had great experiences with Planet Express. I have been able to order items that did not otherwise deliver to France. The prices are low, the service is excellent.

About half the cost if I went directly to FedEx shipping to Germany. Shipping speed on FedEx service faster than what they listed. UI is pretty easy to use will most likely use them again.

For people outside US who need to buy items within US that don't ship outside, this is a nice option. Having to shop items and consolidate them before shipping to your country.

It simplifies me a lot my shipments make it seem very simple and from the comfort of my house I can definitely do everything a very reliable and very fast company above all

Fast and Friendly customer service support!
Thank you for your take care and prompt response.
I am very pleased with the level of service and will use your service again.

They are scammers, they are rude, they don't do their job, they don't apologize, and just keep scamming you for money because they got you hooked- your packages are with them so you'll do anything to get your stuff. I. e pay them as many times as they force you to. That did not work with me.
They failed to send me my package THREE times and had an audacity to ask me to pay for the FORTH time so they can "send" it again. I paid, I filed the customs forms and received nothing but emails from them every week that I have a package A, then package B, then package C. I immediately noticed that something is not right because I only sent them 1 package how am I receiving 3 packages?! Turns out it's the same one package that keeps getting kicked back and they want me to pay every time it "gets kicked back" (about $18 each time). Total scam. The company's sole reason for existence is to forward packages and they miserable failed at it. They extended no apology, did not offers any solutions to their own problem that they created for me, and, moreover, asked me that I either have to pay them to they will trash my package. Can you imagine the audacity? After 3 times that THEY failed to do their job I, the customer, have to be one paying them again to send or store my package?! I asked them to trash it. If I could give this joke of a business zero starts I really would. Stay away from them, there are so many other reliable companies that have integrity and manners.

I always appreciate it because it always responds promptly.
However, the layout of the website has been changed compared to when I used it before and it was difficult to operate.

The items were dispatched without any damage and the tracking was pretty neat. The UI was pretty easy to navigate and the workflow is made simple and nice. Keep it up.

First purchase and very happy how planet express works.
It was fast, fine and easy.
First purchase and very happy how planet express works.
It was fast, fine and easy.

They had no idea about customs for the country I wanted to ship to. They told me it's my responsibility to know it. So basically they just send things and if it bounces and gets returned or eaten by customs - too bad, my fault. They have a paid subscription model, which they imply will save you money when you use it... I bought it for a month. I used it ONE time. I paid $14.19 to ship a package to their warehouse in OR. After I called FedEx and they told me about customs laws in the country I was shipping to, I found out I can't even get my package to where I want to get it to. So I asked them to send it to an address in Texas. From MI > OR = $14 but from OR > TX they told me the MINIMUM to ship it is $40, and for the same method I used it costs $60? Wtf? What kind of scam service are you guys using? How can I get a better rate with USPS than them? They are a bunch of thiefs who lie about saving you money. They didn't answer my emails, but before ignoring me they told me to pay for a return label to MI. I'm on a time crunch. I can't afford to wait another 2 weeks and do everything myself. That's they whole point for using your terrible service.

Bad, Terrible service. Expensive and obviously thieving. Don't use them, there are better services out there.

Do not buy anything from their Oregon warehouse, they have poor connectivity from their.
I requested a hipping from Oregon to India and they since 10 days package moving between OR to CA and they have no real response on my package. I have sent them 5 to 7 mails but I get is a generic response.

PackageID: A3226-BE
Package BE

Fast shipping service and best prices just need some devlopement in consolidate programme because you need to pay every time for consolidate though you pay the membership

I have used many reships but planet express was one of the best amongst them. The service, support everything was up to the mark. I highly recommend them.

Please note that due to the Covid crisis:
1. The repacking service is not available
2. If a service is not available, the staff will wait one week before telling you and cancelling your request
3. It takes one week for PlanetExpress to send out your order once you have made payment

My package sat in the PlanetExpress warehouse for a total of 3 weeks before it was sent out, unpacked. The company however topped up the shipping credit to make up the cost difference of the unpacked package.

I wish the company is more upfront in its communications. If it is shorthanded because of the Covid crisis, it needs to inform clients on the dashboard or via emails that a longer processing time is required and certain services are not available. So clients can decide if they can or would like to wait, or whether they can do without the missing service. Instead of taking money from them and making them angry because they are unable to either provide the service in a timely manner or at all. This is not playing fair and will not get them any returning customers.

Excellent from start to end. Excellent feedback turn around time. Communication was absolutely superb, they were with me every step of the way.

Excellent service and helped me solve the problems I had with Amazon, but there should be a faster interface for customer service.

Had a very satisfying experience availing Planet Express services. They were also very helpful when it came to answering any queries.