Planet Express

Best sending service to India... very good prices when your compare it to other competitors, use again for sure!

I got want to go into details and share my worst experience with such a fraud company just want to say they are pure fake

WORST COMPANY EVER, DO NOT USE THEM UNDER ANY CIRCUMSTANCES

I love the idea of planetexpress, and the name. I was happy to use them, but over the past 6 months, well let's see:

They've lost DOZENS of letters. When I am expecting something, I need to e-mail them to look for stuff EVERY SINGLE TIME, at which point the exchange goes:

"Hi, I'm expecting mail" "What type of mail?" "Why does it matter? It's mail, addressed to me" "Oh, we found your mail that got delivered 2 weeks ago and we never bothered to tell you about"

Again, that's if they find it. Most of the time they don't.

They sent 2 packages to the WRONG ADDRESS, which got lost, and I've been trying to get them to help with a USPS claim for 2 months.

I'm currently waiting for them to stick a handful of letters into a larger envelope (for which they charge $30), and have been waiting well over a week and their only response is "Thanks for understanding"

And today, they sent me this utter nonsense: "The packages shipped via USPS or Planet Mail from the Oregon warehouse need to be transported to the California warehouse first then go to the USPS sorting center in LAX airport. It usually takes about 10-14 days for the USPS tracking number to be assigned"

So basically, "Our website says 3-5 day normal shipping, but it's actually 2-3 weeks, minimum"

AVOID IF YOU EVER WANT TO GET YOUR MAIL OR PACKAGES, EVER

Price is reasonable and the services are also quick and convincing. I couldn't find any better alternative. Thank you Planet Express.

I have used this warehouse for more than 100 packets, they are very fast, shipping rates are cheap, realiable.

Good service but i eish you would lower your package consolidation fee. Also if you would offer coupons on occasions or have a rewards program.

Hassle free freight forward service. Great service, great customer care representative. 10/10 would recommend to anyone looking for a U. S address..

Friendly, positive and worked just as they said it would. Sent equipment to Ulanbator, Mongolia and it got there right on time. Thanks, guys

Very good company thanks for helping us to shopping from usa we will shopping morning and more. Thank you very much

Really good service and allowed me to ship a scope mount to NZ. Shipping was fast and not too expensive.

I asked and paid for extra bubble wrap but the packet arrived like it was shipped...
I have to enter 100 characters but have nothing more to say

I started to use this service after few bad experience with shipito and I must say that this is excellent and fast service and also very reliable,

They do a very flexible and wonderful job. They are extremely cost effective and recommended for start-ups.

I only wish I had known about planet Express much earlier. Their service is Excellent and their feedback is always on point and timely

Great doing business with them and great shipping rate. Fast delivery.
Cant wait to see live them go live chatting

Quickly polite and not too expensive Price system, no mistakes Correspond quickly and accurately. Just the perfect service system!

-SUMMARY: No accountability for the mistake they made, which caused me to lose my inventory and shipping freight money, all went down the drain. SHIPPERS BEWARE, do Not trust anything they said, even if they told you a product can be shipped, and turns out it's not the case, and your package got detained in customs, they will not take any responsibility for the misinformation. They will Not compensate you for the lost inventory Nor shipping money.
- DETAILS:
1) I've asked Planet Express specifically whether a product (beauty / oral care) can be shipped to Mexico before I shipped it, I even sent them a link on amazon, their staff said yes, so I sent it to them, supposed to arrive in Mexico within a week.
2) 2 weeks after, package not delivered, they said because of the delay in custom and asked me to wait.
3) 3 weeks after I sent out the package, I asked them again, they said that the package cannot go thru, because Mexico customs need a health license for the product, and now they cannot have the package returned to me, as Fedex has already informed the sender (Planet Express) 2 weeks ago about this, now it's passed the deadline of requesting the package to be returned to me. The package must be abandoned.
4) I've requested Planet Express to pay me back my inventory cost and shipping cost, they refused to do it. So I lost all my inventory money and the shipping money I've paid them, which is more than 200 USD.
- CONCLUSION: Planet Express is a company that will Not take any responsibility for the mistakes they've made. The mistake they've made could cost you to Lose your package and the shipping freight money you paid them. They don't care whether your shipment will arrive or not. If the package doesn't arrive safely, that's your problem, not theirs, they know you won't take this to a small claim court if the money you lost is just a couple hundred dollars. This is way too short sighted as a company. They made a mistake and you paid for the full price of their mistake. Based on my experience above, I Do Not trust this company. Zero Star.

The worst experience ever
My expensive shipment were lost with them since 3 months and they did not refund me until now

True weight based prices.
Reasonable shipping cost.
Good response time.
After years with Shipito it's feels like a breath of fresh air.

Honest, hard working staff, always ensuring they meet the customers needs. Very responsive in crucial situations.

Cant fault the service or price, items shipped were well packaged, delivered on time and fully traceable

It's not easy to deal with international shipping; Planet Express will help fill the void.

I moved to Tokyo this year only to find that many of my favorite online services only/mostly ship domestically. This includes Amazon, outpost.com, etc.

Creating a "proxy" for your address in the United States and having it shipped overseas is relatively easy with Planet Express. The System is responsive although a bit tricky at times to understand. For instance, pricing on auto-generating customs forms happens "per item" instead of "per shipped package". Note that you can easily take this step yourself through the web interface... Just a word to the wise.

In addition, some items may be tricky to ship correctly and PlanetExpress may or may not know what is inside the box. Domestic Shipping may be much more forgiving than international shipping so it's wise to pay attention to your options such as "adding bubble wrap" when necessary. In my case, I shipped pasta shells that were hard to find over here but some arrived broken.

For the most part, having this service takes the worry away from the problems created by these other companies not facilitating international shipping. The service is friendly and they are very forgiving if you make a mistake. For example, the shipping on the broken pasta was refunded... as was my first mistake with customs. It's a "brave new world" using a proxy service, but Planet Express does a really good job helping newbies come up to speed and they understand when you make mistakes... thus the title of this review.

I wholly recommend them- they are lifesavers as you may soon find out being an expatriate in a strange land where many of the goods and services you are used to are not available.

Ggreat communications and after ship services
As well as fast shipping and guaranteed services
Thank you planet express