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Planet Express has a rating of 2.8 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Planet Express ranks 22nd among Mail Forwarding sites.
I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA. When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!
I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello, The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.
Planet Express turns packages around quickly and offers good shipping rates via economy airmail and USPS priority mail which are the services I use.
My wife and I were on holiday in the okanagan on the Hwy between osoyoos and Oliver when we were rear ended by a planet express transport truck at over 100kms per hour on July 27th, 2020. The driver; Sarvpreet Mann, was speeding and recklessly driving his tractor and trailer, he hit us so hard that my 2016 F150 was pushed into on coming traffic resulting in a head on collision that spun my truck 180 degrees at which time we were hit again by the tow behind trailer of the tractor/truck. As a result of this accident, my truck was totalled, my wife and I suffered extensive soft tissue injuries in our necks, shoulders, backs and ribs. I had to have surgery on 4 tears in my left shoulder rotator cuff and my bicep tendon. The accident closed the Hwy down for 3.5 hours and everyone involved, except the trucker and the young child he was travelling with had to go to two separate hospitals. I'm putting this review up because of the recklessness and disregard that this transport driver had when driving his partially unloaded rig on a small highway in the middle of summer with a substantial amount of traffic. Recovery is going ok, as I just had my final surgery 11 weeks ago and am now in the recovery stage. As an automotive mechanic, my shoulder is now only at 75% fully recovered and this man's actions have altered and changed my ability to work and do my job. My wife is employed by the Law Society of British Columbia and has permanent issues with her back, neck and shoulders as a result of his carelessness. I would attach pictures of the accident that shoe the devastation but this platform doesn't support attached photos. This truck driver changed both of our lives in a negative way and we were not in the new icbc "no fault" insurance process but received and are still receiving a hybrid version of it that quite frankly is unsatisfactory
Tip for consumers:
Find a different transport company
Products used:
Hit by the truck
I lost 5 motors and 1 battery from inside their warehouse! I complained and they said it must have been lost in transit even though the weight measurement of the box that arrived CLEARLY showed the motors were inside when it arrived in their warehouse!
I was told by management:
'I had the security team review security footage as well as records pulled up. Nothing pointing to the items being taken or lost in the warehouse is shown. I honestly do not think anyone is targeting your packages. I truly believe these items were lost in transit somewhere. Best regards, Zach S.'
I bought these products again this time 7 motors and 2 batteries and consolidated them in a packet with another 600$ worth of goods...
This time I made sure to get photos from the seller and before the packet was shipped to me!
TIS TIME THE WHOLE PACKET WAS "LOST" AS SOON AS IT ENTERED THE FEDEX WAREHOUSE MEMPHIS
I trusted them as they told me and now I will open claim everywhere there is the name Planet express and will not forget to open claim with Consumer Affairs, Better Busines Bureau and RippOff Report!
They of course tell me is not their fault because it did not happen inside their warehouse but think about it:
If these parts were people and one person went missing right after entering your business and the other person went missing after leaving your business, the Planetexpress would now be swarming with detectives and investigators asking questions from everyone! Every investigator worth his salt will tell you: any answers we expect to find will be inside Planet Express! The only reason the 2nd packet containing the same parts did not go missing inside their business the 2nd time is because I made sure I got photos from seller and photos from them before the packet was shipped so it is very obvious that there was no chance for someone to steal it from inside PLANET EXPRESS but rather find a way to involve someone from FEDEX as soon as it left your business and went inside the FEDEX warehouse!
Take what you want from this story but take something from it at least!
Great company for shipping from US to NZ for goods you can't have directly shipped to NZ from US suppliers.
Me encanta planet express, sus envíos son muy confiables me gustaria que puedan hacer el servicio de enviar equipos con mayor peso y volumen a mejor precio.
Gain trust and grow your business with customer reviews.
At Planet Express, we offer package forwarding from US anywhere in the world. Many US shops offer the best prices but the problem is that they don't ship internationally, but thanks to Planet Express you don't need to be worry about it.
We provide your own US address where you can deliver all of your packages from any US shops, then consoldiate the packages and forward anywhere in the world!
The best thing is that we have one of the cheapest shipping rates on the market, just take a look on our website!
With many years of experiences in package forwarding business, we started Planet Express to provide you the best package forwarding service ever!
Your feedback is welcome. We are doing our best to improve our service and your feedback is really helpful. Thank you! :)
