Planet Fitness

I joined Planet fitness in January. I told the rep that I have a terminal illness and that I wanted to go from month to month and so she sold me the black list package. I have only been to to gym 4-5 times since I've joined due to my illness. I have been still paying monthly so when I went to stop services with them I was told that I have to pay a fee to discontinue service! Really! OR I have to get a letter from my dr saying that I can't use the machines! Really! Is PLANET FITNESS THAT HARD UP FOR MONEY? Thieves and liars! If you lie to me then you'll steal from me! And clearly both things has occurred to me. Do not subscribe with nor join Planet fitness! Their commercials are false to what they really are! I'm very disappointed with this company and will also be reporting them to BBB and Yelp and any other reviews that are available!

I cancelled my membership at some other gym, only because PlanetFitness was open 24h every day, i knew i dont have to worry the gym will be closed at 7pm- and here we are - they changed planetFitness hours and it's closed at 7pm on weekends! Really? Why? If you cut hours on half- i should pay half for membership!

When they expecting to get a good workout but all I got was gang stalked by a bunch of gay people and I reported them they kicked me out like I was the problem they even took away my membership and bend me from every Planet Fitness in the whole country

You get what you pay for, PF is the cheapest gym in town and the customer service is terrible, staff provides incorrect information to make you sign up and later refer you to the agreement Terms (fine print). Managers are rude, Mike, from PF Middletown NY. Hung up the phone while talking to him. They ask for your checking account AND credit card account, they charge you after you cancel your membership and they charge you both accounts.
I cancelled my membership on January 14th, but was charged on the 17th AND the 24th.
Don't go there.

I thought it was supposed to be a judggment free zone. Im from Nebraska, and I love the equipment and locations. But, the staff feels like if they were piked up from the street with no maners or respect for customers, these people need to learn proper manners and etiquette when talking or dealing with customers. I've heard many of the staff members judging clients, and the trainers behave themselves if they are entitled to do whatever they want. One of them has a huge belly and acts as if he was a Greek God, demeaning customers at the same time staring at females in a leud manner. I changed location, hoping it was an isolated matter, but had similar experience at this new location, so I ended up cancelling my membrship. My advice for this company is to hire properly trained staff, and give them lessons on customer relations.

I've been a member of pf for awhile now and normally it's a great experience but yesterday I was treated very badly by a staff member of the club it was the Bridgeport WV location she screamed at me and was very unprofessional I understand if you are having a bad day but this is a good way to lose customers. Do better Planet Fitness

Marcus in Ypsilanti was extremely helpful and knowledgeable, Planet Fitness. Facilities are clean people are friendly just a great atmosphere, overall started with Marcus at the front desk.

I wish I had gotten the name of the little snot that refused to cancel my membership when it's for severe health issues. If I had known they would make me come in during a plague, when I'm incredibly high risk, and then refuse, I would have contacted the BBB first. I have NEVER had such a horrible experience as with Planet Fitness. Have you dealt with insurance company? They're a treat compared to PF. You have to deal with only the local franchise and I've met ONE person in TWO YEARS that wasn't rude and/or inept. Think twice before you have anything to do with this horror show of a company - ANY other gym, even in a prison, would have to be an improvement. I really, really hope people check the reviews and take them seriously or they will absolutely regret it.

You have to register your guest even with a black card membership. Which they deserve a courtesy. Total embarrassing for the guest makes the guests feel out of place. Never again.