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Georgia
1 review
5 helpful votes
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Former employee
December 7, 2017

Gainesville, GA. This is the most pathetic gym to work at and job to have. Until yesterday I was an employee at this location. The manager may have experience running a gym, but does not have experience being a part of a team. The company promises to promote from within, then hires an outsider as assistant manager and completely over looks prime candidates who are available. And when an emergency happens on site, the club manager blames the staff, complains about having to come in, then proceeds to tell staff 'it can wait till Monday'. Two patrons keys were stolen as well as one of the patrons vehicles. And the video feed for the police can 'wait till Monday'. That is an exact quote used from when this event happened Friday, November 3rd. On top of this, when we called the General Manager, Regional Manager, as well as another club manager, our manager was the only one to answer the phone. What does that say about poor communication in the event of an emergency. Good riddance planet fitness.

Date of experience: December 7, 2017
Oregon
1 review
2 helpful votes
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I am writing this to let people know that I have been receiving harassment and being made fun of on multiple occasions when I worked out here.
I have been a member for about a year now and I appreciated that they had a 30 minute workout room. I like to be in and out. It is never actually serve the purpose because every time that I go no one is honoring that particular rules space. I've been harassed more than once by multiple members and today was the top that I cannot handle anymore. Furthermore when I asked "Bryce" today to assist me with the harassment he did nothing about it. People making fun of me... in fact he "sided with the aggressors. I don't know the name of the other employee but he did nothing about it either. And this has been ongoing for quite some time this is the first day that I've actually asked an employee to help me out so that I can finish my work out. This is not OK. This is not a good gym. This is not a safe place or a judgment free zone as they say. The employees are gutless and they allow things that they're too scared to inform someone. -100 stars. I'm speaking about the gym on West 11th here in Eugene Oregon.

Date of experience: August 6, 2022
Florida
1 review
0 helpful votes
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I am a member with planet fitness and as much as I love this gym I work out 5 days a week before work, so therefore I need to get ready at the gym, unfortunately they do not let you leave overnight items in the locker, with a lock. If you leave stuff overnight they will cut your locker and put all your stuff and lost and found. This is very frustrating for a woman that needs to get ready for work everyday at the gym, I now have to cart all of my stuff in and out everyday! My towel, my makeup, my blow dryer, my uniform, my deodorant my hair product, the gym in Citrus county has a ton of lockers that are not even being used, I requested an exemption, and it was denied. This is a true true inconvenience for a member who needs to get ready everyday at the gym, most likely a deal breaker. Citrus county Florida is a smaller county, and the locker room has over 100 lockers, so you leaving your stuff overnight with a lock should be allowed for the convenience of your loyal members that come everyday and need to get ready for work at the establishment, and this policy should be changed or looked by location, if it's a really busy establishment I understand, if there's complaints that there's not enough lockers for customers, I understand, however this is not the case for our Inverness FL location.

Date of experience: April 10, 2023
New Hampshire
61 reviews
313 helpful votes
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Planet Contradiction
December 19, 2016

Well I don't have any bad experiences here like the ones most of you have. I'm just here to roast the current business practices they are known for.
So you know that method where they only allow EFT payment method? Yeah about that. Did you know that less & less people are using bank accounts, and more are switching to things like Bluebird, GreenDot, etc? Well if you don't have a bank account, you are not welcome at planet fitness.
I had a membership there. And there are signs everywhere & every one of them says the same things "You belong!" "Judgement free zone!"
But since when does it become judgment free when you are called out by an alarm system for dropping weights? Since when are you tossed out for being in shape & just trying to better yourself? "Ma'am you have to leave. You're doing too well on that ab workout that you're intimidating the lady eating an XXL pizza on the bench press." That right there is judgment, just not in the same sense as most other gyms. It's a passive aggressive form of it, and directed to the opposite side of the coin.
And the drinks are wicked expensive. $5 for a muscle milk? I pay less than that for the same bottle of muscle milk at the gas station.
Oh and don't use the locker rooms if there is a senior citizens event. I found out the hard way that there was a senior citizens trip taking place... by walking into a bunch of naked old men getting out of the shower. My mind was scarred for life. Lol

Date of experience: December 19, 2016
Arizona
1 review
0 helpful votes
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I had planet fitness when I lived in LA. I canceled my membership because I moved and was no longer going to the gym. 2020 right before the pandemic I joined here in Phoenix. Instantly, accounts were frozen since the shutdown. A few months goes by and I'm seeing charges on my back statement. I called they said I need to go to gym and close in person. I didn't even know the gyms were back opened nor was I planning to go so soon. Well I ended up closing that bank account anyways so I didn't worry abt it. 7/16 I decided to joined again and paid the $1. A few days goes by and I received an email saying there was a $10 reversal. On 7/17 PF ran my checking for $10. I called and asked why they didn't know said I need to call the actual gym. On 7/26 I paid the $10 plus $5 fee for calling in. The rep told me my account was current and no payment is due until next month. Today 7/30 received a text $10 reversal called PF they stated because there was a $10 late fee due to being my account current. Canceling my membership tomorrow, I rather pay $40 a month than deal with this

Date of experience: July 30, 2021
Arizona
1 review
1 helpful vote
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Before signing a contract, lock your SSN or have them print the contract and cross this statement off NOTICE: PLANET FITNESS MAY BE REQUIRED TO REGISTER WITH THE STATE AND POST A BOND... Cross out anything that says anything about posting a bond.

Date of experience: July 10, 2023
Louisiana
7 reviews
22 helpful votes
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Dreadful
March 12, 2023

I have been a member of the Houma LA Planet Fitness for about 18 months and the experience seems to get worse every visit. There are multiple employees behind the counter playing on their phones instead of greeting customers and walking around the facility making sure the place is clean and orderly. The men's locker room always stinks. Paper towel dispensers are often empty and the same hand sanitizer machine has been out of order for a month. The parking lot looks like an earthquake hit it (potholes and huge cracks). A homeless guy hangs around the front door and yells at people. There is no supervision while rowdy/unruly people curse, slam equipment, hog machines (sitting on them for extended periods playing on their phone), use 2 machines at one time (walking back and forth), and on 3/10/23 around 6 pm there was a fight because this annoying guy who keeps hanging around hollering at people (staff does nothing) annoyed a group of friends who were trying to enjoy their workout in peace. The employees are lazy and I never see a manager on duty (I usually go on Sunday, Wednesday, and Friday around 5 pm). I have talked to others who have cancelled their membership and gone to other gyms. I have a treadmill in my home and I am thinking about buying a bicycle and ending the dismal experience of dreadful visits to the Houma Planet Fitness.

Date of experience: March 12, 2023
Louisiana
5 reviews
23 helpful votes
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These punks over charge, ridiculous one time fees, charged me during COVID when the gym was closed, it would be good if they charge by usage, but you're charged, charged, and charged, money hungry $#*! commercialized $#*! company, corporate creeps, eat a bowl of fat PF d*cks!

Date of experience: April 6, 2021
Minnesota
1 review
3 helpful votes
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STUPID
July 24, 2023

STUPID! I was going to get the Black Card Membership and pay for the whole year with my credit card. Guy said I couldn't do that and wanted me to give him my bank account and routing number plus my credit card info. You have to be HIGH ON DRUGS if you think I'm giving you direct access to all of my money.

Date of experience: July 24, 2023
Florida
1 review
1 helpful vote
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Parking lot
May 18, 2023

When will someone, I'm assuming it's the owner do someone about the parking lot, at the Bloomsburg Pennsylvania facility. There are absolutely no indication s, of any lines.

Date of experience: May 18, 2023

Overview

Planet Fitness has a rating of 1.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Planet Fitness most frequently mention customer service, bank account and front desk. Planet Fitness ranks 74th among Gym sites.

service
113
value
103
shipping
28
returns
37
quality
78
+25