Planet Fitness

I joined the club on may 28th, 2022. The girl who was explaining to me all the benefits and charges never told me I have to pay for down payment for joining the club. She only explained to me the annually membership $39.99 and a monthly payment of $10.00. I noticed a charge on my bank account of $38.53 on May 28th 2022, a monthly charge of $10.00 o July 17th 2022, and a membership $39.99 on July 1st, so I called to the planet fitness to find out about the $38.53 charge on May and the girl on the phone told me that it was a down payment charge I never was told I have to give a down payment to join the gym. But what I just didn't like when she told me that down payment is variable some months is $1 others would be $38.53 or more or it can be less. I would really have appreciated it if this down payment was explained at the first day when I joined the gym. Very disappointed on the down payment charge. I guess that day I didn't have enough luck to pay a less down payment She told me that ‍‍‍Still processing that information.

The new assittant manger at the crestwood planet fitness are horrible, when they are around they do nothing and will not help you, you will be sitting at the front desk for 5 mins at a time and she will make eye contact and ignore you. She doesnt make me feel welcomed, I never get a smile or a " hey how you doing" like I did with the old asstaint manger Tyler. The tanning beds are always dirty while she is working. Her costumer service is horrible and her job ethic is even worse. When Margie is working I never have to wait to tan, the bed is cleaned and as soon as I step foot in the bed is ready for me, margie is someone I would want as my asstaint manger. She makes me feel welcomed, and knows who I am even with the short period of time I have been a member. I have heard mutiple people complain about shelby, and how rude she is.

Where the $#*! is my 3 months refund that you STOLE out of my account without my permission?

Two $#*!ing years later and you continued a membership I explicitly asked not to renew and NEVER STEPPED FOOT IN YOUR ESTABLISHMENT FOR OVER TWO $#*!ING YEARS.

Thieves return my money ASAP before I make your asses go viral. You sick $#*!s taken advantage of people during a $#*!ing pandemic!

WHERE THE $#*! IS MY MONEY AND WHY IS IT TAKING SO $#*!ING LONG? Companies take up to 5 days, it's been months!

NOWWWWW THIEVES! Nowwwwwww! RETURN MY $#*!ING MONEY NOWWWWW!

I traveled driving from West Coast to East multiple times and visiting many Planet Fitnesses in the country; however Erica and the Staff on Maryland Pkwy in Las Vegas NV. Are clearly the friendliest In All The Land!

Literally, dont spend your money on tje club of liers and $#*!s.

They won't tell you important details until you get charged. I was told if I canceled the membership one day before, I would not get charged. However, the other day I was charged again and they told me there is a time window for the cancellation! If you wants to get in, Read Their Wordy Contract Very Carefully! Otherwise, they will hide some info even You Directly Consult at the Front Desk

DONT TRUST ANY STAFF, THEY WILL CHEAT YOU!.

They will admit they've cheated you, misinformed you and they won't refund you

It's a shame how you are judged at the Farragut, TN location. At this rate they will not last. Why is Planet Fitness NOT a part of the BBB?!? How is it they are in dire straits when they consistently scam your direct bank account?! Drug problems maybe?!? I have been a member for about 6 yrs & I'm a caucasian female who is dead $#*! over the racists at this local. The manager "Ruth" shouldn't have a job working for people. If she where a police officer I would have SERIOUS CONCERNS FOR THE PUBLIC because my son is mixed race & SHE IS THE TYPE OF RACIST WITH A BADGE & A GUN WHO KILLS. I have since changed locals for safety. WOW! Desired outcome would be INCLUSIVE! And someone, ANYONE please check her out.

Disheartening review, especially after visiting the gym in Lewisburg and Shomkin Dam. Extremely unsettling. Being stared at, unsettling, almost humiliated, at a " no judgment zone ".
Next... Most of the time there's no one behind the counter. When, you walk in, And when there was is it's on three, four instances, where it was the same high school student name tag said, kelly,, shes constantly texting on her phone. 1.5 hours later, My daughter Caitlin sees her talking to another female employee in the ladies locker room, talking about her " issues " her social life. When, prior, someone told her, there were no paper towels, in the 30 min room. 25 min later, still none.
Incompetent immature, does the owner no what's going on in his gym. The manager Dawn, was Extremely rude, very anti people, wrong field to be in, if you can't be nice and interact with people. The employees didn't even like her. That's what I heard...
The only thing right in that gym, is Andrew. The assistant manager.
We will be going to the Lewisburg gym, from now on. Where a appropriate gym is run.

Once you sign up you cant get out without paying through the $#*!. Tried to contact them and ask how to quit after our year long agreement was up and you get this dumb automated response... for my wife and I to quit it is $108! That is nonsense. What a crap company!
Hi Ben,

Thank you for contacting us!

Per the agreement, in order to cancel a membership, a member must either go to the club in person to fill out a cancellation form, or send a letter (preferably via certified mail) to the club, requesting cancellation. Please note: Memberships cannot be cancelled via fax, phone, or email.

The processing of this cancellation request is subject to any agreement obligations. For more information, please refer to the membership agreement or call your home location. If your membership has a 12 month commitment and you wish to cancel at any time before the commitment is met, you may pay a $58 buyout fee to do so. If you wish to cancel after the 12 months have been met, the buyout fee would not apply. The membership does continue monthly after the commitment is met, until you cancel the membership.

If you are sending a letter, please call the club to verify that your membership can be cancelled at this time. Please be sure your cancellation request (and any payments owed) are received on or before the 10th of the month, if you do not wish to be billed in the same month on the 17th. Cancellations would need to be received by the 25th of the previous month to avoid responsibility for the annual fee on the 1st.

PF Member Services

They are clever with fees:

1) A NEW member fee of $62.94
2) Then an annual fee of $39
3) Then monthly fees

It cost us nearly $200 for just two months. They are fee-mongers!