• Plato's Closet

Plato's Closet

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Overview

Plato's Closet has a rating of 1.8 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Plato's Closet most frequently mention customer service, name brand, and good condition problems. Plato's Closet ranks 62nd among Used Clothing sites.

  • Service
    80
  • Value
    68
  • Shipping
    31
  • Returns
    39
  • Quality
    56
Positive reviews (last 12 months): 33.3%
Positive
10
Neutral
0
Negative
20
25
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How would you rate Plato's Closet?
Top Positive Review

“Alley Clifton Park”

Pamela K.
6/25/24

Alley was exceptional so very friendly and helpful. Was an absolute pleasure. Great at offering other items as well... smile was so sweet

Top Critical Review

“Rude nasty cashier as well as false advertisement.”

Lisa L.
9/28/24

I came into your store to sell clothing. I saw you had purses 70%off. I grabbed two from the second each where it has 70%off. I was told those were not on sale they were the ones by the front door. Your cashier Bella was rude nasty and unprofessional! False advertisement! I will never come back here and I will be telling everyone I know family, friends about this and they will never come here again! Unbelievable! Fix your false advertisement! I will most definitely refer my fam and friends to encore!

Reviews (166)

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items (10)
Thumbnail of user gregn132
1 review
1 helpful vote
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September 12th, 2020

I purchased two pairs of pants and found out both pants were damaged both on the zipper and interior. I returned within hours and they refused to refund. Don't waste your time or money.

Thumbnail of user abbyk57
1 review
2 helpful votes
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August 24th, 2021

There is a Plato's closet in Crest Hill illinois that doesn't give you $#*! FOR ANYTHING YOU BRING IN PLUS I BROUGHT IN 2 FULL SIZE BAGS OF PINK AND OTHER BRAND NAME LIKE ADIDAS AND FASHION NOVA AND I CAN TELL THEY DIDNT EVEN LOOK THROUGH IT BECAUSE I KNOW THEY WAY I FOLDED THE CLOTHES PLUS THE WORKERS SEEMED RUDE ASF WHEN I ASKED THEM POLITELY "ARE YOU SURE THAT'S ALL YOUR GOING TO TAKE. THEY SAID YES WERE SURE… ITS ALL WHO YOU KNOW NOW A DAYS. DONT SELL UR STUFF AT THE PLATOS CLOSET IN CREST HILL ILLINOIS EVER.

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Thumbnail of user evanb398
1 review
1 helpful vote
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June 7th, 2022

Sony recommend this place because my mother took me to to return som clothes and my mom wrote what she was returning and the tried to steal a dress and said it fell in a bag.

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Thumbnail of user karolynh8
1 review
0 helpful votes
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October 8th, 2023

The store had a strange smell, not inviting,when entering the store. Staff were questionable and rude. We'll take things to the Wisconsin store from now on. The men's clothes mostly summer?.

Tip for consumers:
Something needs changed in the store. The atmosphere stinks.

Products used:
Shoes and 2 tops

Service
Value
Thumbnail of user mayl118
1 review
1 helpful vote
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January 19th, 2022

I went to the location in willow grove pa. I brought 2 bags of brand new things. Mind you the things that they have in there are nasty asf. Dirty $#*! jeans, dirty sneakers that are dogged to the point of no return, nasty sweaters and nasty employees as well. I sat and waited because I came in when they opened. So it took less than ten mins. I had two pairs of sneakers that was worn about twice and both are in really good condition. A puffer coat only worn once and a Sherpa that was brand new and leopard print along with an Anne Klein bag that was brand new. The teen or whatever she was who worked there knew she wanted the coat so she acted as if she was looking through all the things and then she took the coat out and said that everything else except the coat was old. They tried to give me 6 dollars for the coat and of course I refused it. That's nothing and they think that everyone is desperate for money to the point that they'll take anything. No! So I took my coat and rolled! Don't come here! Everything they have is old and they like to keep peoples things that are actually nice and give you chump change. Watch them also with your bags because they like to tuck things under the counter and keep peoples things too. It's amazing how they say styles are old but the items in the store are nasty with spills and stains. I think people should stop patronizing this place so they can close down. Also the broads who work there have no style themselves and I see it's a high turnover there because they are thieves.

Tip for consumers:
Don’t do it ! It’s trash and the Items are dirty asf

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Thumbnail of user ilovemypunkie11261
1 review
0 helpful votes
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January 17th, 2024

Great selection! Love coming here! I always have a go to place this is it! Thank you for always being there when I need it!

Products used:
All

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Value
Shipping
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Thumbnail of user adriennew117
1 review
14 helpful votes
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November 9th, 2020

Rude little girls who knew NOTHING about fashion or style and everything in the store is old and outdated or knock-offs of nice things and there is NOTHING worth going there for and then if you take some things to sell you are insulted by the know-nothing sales girls. I had been told of their rudeness and snottiness by a 23-yr-old who took some really expensive trendy things in to sell and was treated the same way. DON'T GO THERE! You will be treated badly by rude employees who are working in a low-end resale store. I have been in others and the items were nicer and was treated the way any customer should be. AGAIN, DON'T GO TO PLATO'S CLOSET! I don't even want to give them one start but I must to submit the review.

Thumbnail of user mimip62
1 review
3 helpful votes
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April 26th, 2023

The staff her is extremely rude, The store is overpriced and the clothes are very used items. Store is always out of sorts, lack of organization. I would not recommend this place

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Thumbnail of user emorizapata
1 review
1 helpful vote
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August 14th, 2023

I love shopping here almost every other weekend! In love with every clothing they have! I recommend coming here to shop! The employees are so helpful and caring! I love it!

Thumbnail of user melanieg346
1 review
1 helpful vote
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March 14th, 2022

Took in over fourteen pairs of High end shoes and boots to sell in Norman. As my state ID Has not arrived due to a backlog however I have been using my Comanche Nation ID and have never had any problems doing so until today.

I explained not having any Currently valid drivers license Although I had the old just expired one and my valid tribal ID card which I'lladd is even legally used by the state licensing facility as a valid and acceptable identification card.

The intake person in the store told me that each Plato's is individually owned and the Norman sure does not honor any tribal identification cards for any thing so I could not sell any shoes to them. Okay two pairs of Jimmy Choo shoes, Nike's Two Uggs, Clark's,, esprit going out the door.

I stated that with all of the Indian tribes in Oklahoma You would think that they would honor the tribes and she said, no, why would we. And offered to help carry my bags back to my car.

They do however take the voter registration card that has no picture at all so if hell freezes over and I ever find myself having to go here to Plato's Norman, I will take that.

Wow, another one bites the dust. I'm Comanche, Any money that goes from my hand to any establishment is therefore Comanche money. If you can'not honor my people or any natives then like they told me in the store, why should I honor you with my business.

The empty parking lot which I thought was odd when I first pulled in makes sense now.

Now register that vote...

Products used:
None - they would not do business with me

Service
Thumbnail of user yvettew146
1 review
2 helpful votes
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June 11th, 2023

I went and so I have my friend's been to Plato's closet to sell items all new washed up-to-date. Went back to pick up the remaining. Clothes my bin was still on *******@5pm When I was told.back. Told me my clothes were not ready yet. Set about a 1/2 an hour to come back 4 minutes later. I get a text that they're ready. I go they gave me thirteen dollars that's right thirteen dollars. The bin had top of the line brand new some with still tags, up to date Clothes all of them were purchased in thr last year You could tell that the bin wasn't even gone threw. The clothes were folded just as I gave them earlier that day. When I looked what they sell and whats on they're racks out of date, some with stains, filthy. Shoes on are on there last leg. Besides some things that they consider top of the line which is behind the counter which I consider run of the mill. Beware and don't waste your time selling selling your clothes here.you have the blind leading the blind On what they consider is fashionable... Always in a rush the top employee there only makes $15. An hour in the rest of them make $10 an hour so rest assure. When they're. Going? Through your. Bin? To calculate your items. They have not a clue. Don't waste your time

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Thumbnail of user sarahj790
1 review
14 helpful votes
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October 11th, 2020

Working in retail I receive a lot of new hollister and vs pink and when bringing in brand new items from back stock they claimed it was all old label or out of style when a lot of the items were still in store I just did not need them, the employees are rude, and are never dressed in name brand clothing, I understand not everyone has to dress in a certain way, but do not judge other people nwt items when you come to work in stained holey clothing yourself and be so rude. They also say they only buy stuff with date tags on the items when half the items I buy new like princess polly and fashion nova do not have date tags and when you buy clothes do you buy what you like or search for a date tag to see if you like it, its a joke, sorry but it is such a waste of time 99% of their store is donated items from target, but they will not buy michael kors, chanel, oakley or anything of value that people are looking for at a good second hand price, I feel like our store has a policy if the worker does not fit it or want it themself they wont buy it and sorry but not every one would want their style

Thumbnail of user kassierazon
1 review
2 helpful votes
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June 1st, 2023

Some of the clothing is just too overpriced for what it's actually worth. I recommend just going thrifting, you save so much more money for the prices of clothes.

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Thumbnail of user jeromep143
1 review
2 helpful votes
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May 30th, 2023

I brought in 2 brand new with tags polo sweat suits and 2 brand new in the box timberlands boots and they had me waiting for hours just to offer me 54 dollars

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Thumbnail of user nancyb1115
2 reviews
2 helpful votes
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January 11th, 2022

Went in the Gastonia, NC store today with a trash bag full of brand name teen clothes, most of them practically brand new. Also an Old Navy coat and an Apt. 9 coat. I was told they were backed up and it would take a while. My husband and I left the store and headed straight to Sam's club. We had only been in the store approx 15 mins and I got a text from Plato's stating " sorry we cannot make an offer" Please pick up tonight by 9pm or reply with DONATE. They didn't even have time to go through the amount of clothes I brought in! When I got there and asked why? The girl at the counter said, they only take items that are current or have been on the shelf 6 mths or less. BS! If you look around in the store that's crazy. It's 2nd hand people! They are trying to make a buck. It's not even about the money with me. It's about the fact that my garbage bag that was very tightly closed and the tie was in a knot had not even been opened! They would have had to cut the ties to get in it. All they were hoping is I would say donate! That's how they get most of their stuff. What a racket, fraud at it's best! I am glad they didn't get my granddaughters clothes, I will be happy for someone to get that that will APPRECIATE them! Not some rip-off 2nd hand store looking to make a buck! I will never step foot in that store and I will be happy to tell people of my experience!

Thumbnail of user evac315
1 review
6 helpful votes
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July 26th, 2023

DISCUSTING. My sister and i worker so hard digging through our closets finding hardly worn name brand items. Some of the great brands included nike american eagle pink levi's champion and adidas. I FEEL TAKEN ADVANTAGE OF USED AND SCAMMED.after waiting for three hours for our clothes to be sorted we come to find out that they only tookone pair of shoes and a couple of shirts. WE ONLY RECIVED LESS THAN 30 DOLLARS. REDICULAUSES! They saw that we where children and decided to play their games with the bags and take advantage of our lack of business education. Most employees where on their phones and not helping their fellow customers they returned all of our bags and i knew they didn't look through them because they where left in the exact same positions as when i dropped them off. This is disgusting and i demand justice!

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Thumbnail of user elizabethb2408
1 review
0 helpful votes
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April 19th, 2022

Great customer service as well as reasonably priced products you will LOVE! If your ever in tyler you should stop by and check them out.

Thumbnail of user shaylal28
1 review
5 helpful votes
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July 10th, 2023

Platos closet is a RIP off when it comes to selling clothes they cheat you for your money I went in their one day and had some shorts and others clothes they took my shorts and PAYED ME $2.00 for and I had a Van's crop top that I payed 40$ for and also PAYED ME $2.00 the cashier Crystal is the one whole looked at them and she really cheats you and would not recommend just helping yall out and letting yall know if yall are tryna sell in platos closet in the area of Dothan AL please dont you will be very disappointed!

Thumbnail of user krislovell1986
1 review
0 helpful votes
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November 1st, 2023

I arrived at the store. There are about four young woman at the desk. I said hello no one acknowledged me I said hello generally, it's polite to greet someone when they enter your place of employment. I may have been a little aggressive on the second hello but the fact that no one couldn't even acknowledge my presences was a little shocking to me, especially when you are can customer service.

I'm there to sell clothes and everything is going fine they're gonna call me in a few hours. I return to the desk and tell her that I forgot some things that Ron hangers one of which was a $500 jacket. She says you don't set the price on the island we do I said I know Mass I was just letting you know that it was a valuable item and she's like I don't like your vibe you need to take your stuff back. At which point it's her right to refuse service her reason being wise, she didn't like my vibe. I continue to stay in the store and shop for about 15 more minutes, so I was just banned from selling not shopping. I was respectful the entire time I did not swear the only rude thing that I said was when I asked the woman her name and she said it was Karen. I said that sounds about right.

A couple of years ago I recall bringing a Lacoste sweater there with the tags still on it it was $164 and they offered me nine. I sold it to them then regretted that asked if I could have it back and I said yes, but it would be $56.

Although if this isn't 100% true I think they somewhat prey on the poor if you're gonna give someone nine dollars for $164 sweater I mean what type of business is that. I'm 37 years old I've never written a bad review on the business in my life however,Karen, the manager was absolutely awful. It's totally understandable why they have 1.5 stars I would avoid going here at all costs.

Very strange they would let me ship but not buy my clothing. Are you going to treat me like a customer or just be rude to me the entire time until I leave.

Thumbnail of user mariah1885
1 review
2 helpful votes
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June 28th, 2023

First time - I waited for about 5-10 min before someone told me what the system is and there was 3 behind the counter

Thumbnail of user rk516
1 review
5 helpful votes
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February 14th, 2023

They give you $1 and sell for $10, $15. I will never bring anything there again. They only buy nearly new items.

Thumbnail of user fayeh90
2 reviews
2 helpful votes
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January 21st, 2022

Went with 2 bags of clothes as told. However, I was informed that my 2 bags half full was not acceptable. After dealing with some youngster in charge, he said it was Ok. They finally took my bags and told me to return in 3 hours... amazing! They are across town & I really wanted to see how the process works so I said ok. I came back within the specified time only to be told I should have waited for a text. No instruction was given other that come back. They are very unprofessional and imbarass you infornt of customers shopping in the store. I however always keep it professional & went along with the process. They guy finally found my property & told me that my teenager male clothes in the bag were too dressy. Therefore, they didn't want to purchase anything. This experience was like a hidden camera show where they test your patience. As they stated when I arrived that they were very busy, I really don't believe they even looke in the bags as she had some items with the price tag stil on them. Such a disappointment! I went right next door to Goodwill and received my receipt for a tax writeoff. Please don't waste your time. The environment was very lax and unprofessional. I wasted an entire day for nothing but lost gas. I predict they will be out of business soon! Unfortunate, because it was a great business idea. The atmosphere is terrible! If you don't believe me, go in yourself!

Tip for consumers:
This place is not ready. Looks like a quick scam to get money off others used items. Not recommended.

Products used:
Not applicable. I was dropping off products.

Thumbnail of user cjpaulino1971
1 review
5 helpful votes
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July 9th, 2023

Very unfriendly employees almost make you feel uncomfortable if you ask for a dressing room I will never go back

Thumbnail of user veror7
1 review
1 helpful vote
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October 27th, 2022

Don't go to this place they are racist and talk about you when you're shopping! I heard a girl talking about a customer right in front of me.

Thumbnail of user pshei
1 review
1 helpful vote
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November 30th, 2023

I sell my stuff. They tell me "we don't take those brands" and it's literally SHEIN brand that i bring to sell. But yet they have SHEIN stuff in their store so they lie to your face! DO NOT SHOP HERE

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About the business

Plato's Closet buys and sells gently used clothing for teens and twenty-something boys and girls. Our used clothing stores offer a huge selection of current, trendy styles as well as every day basics you can't live without - all at up to 70% off retai...

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