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Google Play

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Overview

Google Play has a rating of 2.0 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google Play most frequently mention customer service, gift card, and app purchases problems. Google Play ranks 931st among Music sites.

  • Service
    85
  • Value
    79
  • Shipping
    53
  • Returns
    66
  • Quality
    70
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
61
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How would you rate Google Play?
Top Positive Review

“To Achievable Objectives Are Easier Due To Team Work.”

Nworie L.
1/18/24

The team's work ethic is something I truly admire. Great assignment help. For me specifically, this has made a significant difference. The achievements never cease to astound me. I appreciate you offering this distinct viewpoint, and I wholeheartedly suggest making use of the service.

Top Critical Review

“Rip off”

Shannon C.
9/8/24

Spent $500 in 5 weeks on game content and a few days ago everything was deleted and the game started over. Neither Google Play nor EA SPORTS will refund my money. Complete rip offs.

Reviews (177)

Rating

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Reviews that mention popular keywords

customer service (22) gift card (24)
Thumbnail of user matthewd1218
Australia
1 review
0 helpful votes
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April 4th, 2023

Purchased content within a game that didn't meet my expectations and requested a refund under 48 hours of purchasing. They took a day to get back to me and stated the refund request did not meet their policy. Ridiculous.

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Thumbnail of user drtimryan
Philippines
1 review
0 helpful votes
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September 1st, 2023

I unfortunately had opportunity to try Google play and found out it was complicated to use had to be downloaded. I contacted customer service for help and to get a refund and was denied without recourse.

Products used:
Not happy at all with Google Play

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Value
Shipping
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Quality
Thumbnail of user richardv1207
California
1 review
0 helpful votes
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October 18th, 2023

Baught a $30 gift card. Put in info for gift card, and never received funds onto account. Talked to customer service who told me it could take up to 3days. Not to get my money, just a review on my problem. This is a old scam way of keeping money on the books to make money by keeping customers money in accounts without giving them a way to spend it. Do not trust this service. I am taking them to court so I can put them on front street for the service they offer to paying customers.

Tip for consumers:
Nothing

Products used:
Nothing they kept my money without delivery of product.

Service
Value
Shipping
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Quality
Thumbnail of user hurd2586
Tennessee
1 review
0 helpful votes
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September 15th, 2023

I make a few purchases here and there on my credit card. I never keep my credit card saved for purchases. I always add it back and delete it again. Well I got a charge on my credit card not to long ago and I looked at my spending history and it wasn't on there hhmmm? Been talking with these fools and they don't care. I know for a fact Google play and golf clash is running a scam. If there's any attorneys on here I pay well and I want to make these crooks pay. Read the reviews it's thousands of people getting screwed

Tip for consumers:
Crooks

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Value
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Thumbnail of user teamm9
Pakistan
1 review
0 helpful votes
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June 6th, 2021

Mr. Mahir came into the Pakistan home maintenance market with the idea of making home maintenance easy. Our responsive WhatsApp and booking phone number, easy-to-use online platforms (website and social media) have now been coupled with a well-built Mr. Mahir app.

Thumbnail of user mosesm197
Nigeria
5 reviews
0 helpful votes
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October 9th, 2020

Nano is a new crypto currency that is just $1 right now and to me this is the best time to buy it... This app is going to give you an opportunity to make more Nano for free for doing the things you love doing

Thumbnail of user laurences118
Pennsylvania
1 review
1 helpful vote
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September 5th, 2023

Be careful when purchasing google play! Cards. I purchased 2 and when I went to redeem them I got a message that it needed more information. I submitted a photo of the Play cards as well as receipts. It took them a week to tell me that there are some inconsistencies with my account or the cards and couldn't be activated. I've responded back for a further explanation and have not heard back. There are no representatives from Google to speak with on the phone. Very unhappy about the customer service.

Thumbnail of user tashap7
Romania
2 reviews
2 helpful votes
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October 12th, 2017

The service is great and always was great. The only thing - you do the reasearch and stay happy, as the previous reviews say - there are every single app issued for the devices so thus a very high percentage of those made to only get some money without anything great of user experience.

Thumbnail of user threeflagsrvparkw
South Dakota
1 review
0 helpful votes
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November 6th, 2022

If I could give no stars I would. Why in the hell would you allow an app called spoofing in your Google play store. I am a business owner and they got my business number to go around trying to scam people out of money. This app is bull$#*!. You need to take that app down. If you don't you don't care and it's all about the money. Since then people are calling me thinking it's me. This is the worst app you could ever put into your Google play. Why don't you pay attention and allow some of this crap on your store. Oh, can't even put a review in to help keep yourself private but they let this crap happen.

Thumbnail of user lauriey47
California
1 review
0 helpful votes
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July 28th, 2022

I bought two $50 Google Play gift cards. The first one I bought I went to redeem, and it said that I had to redeem it in the country that I bought it in. I live in the United states, I bought it in the United states, I went to use it in the United states. I argued with Google about this and I had to send in a receipt and a copy of the card. I figured it would be a couple days, so I went and bought another $50 card at a different store. Again, in the United States. And the same results. It would not let me redeem it because it said I had to use it in the country that I bought it in. I sent receipt and copy of the card to Google over and over again and they refused to honor it. Now I am out $100 and they have $100 of my money. And they refuse to make good on it. I will not be buying Google cards again for any reason. It is a buyer beware sort of thing when you buy from Google that's all I can say!

Tip for consumers:
Beware of Google Play Cards. They rip you off

Products used:
None

Service
Value
Thumbnail of user kinzaa2
Pakistan
1 review
0 helpful votes
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July 20th, 2023

You can install apps, games, and digital content on your device from the Google Play Store. Sometimes you can also use instant apps that don't require installation. Some content is available at no charge, and some you need to buy.

Thumbnail of user wendyg574
Canada
1 review
1 helpful vote
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July 19th, 2022

I bought a Google play card at Walmart for 50 dollars at Walmart. Google play scanned the card and said it was invalid. They or Walmart would not return my money. I am out 50 bucks. I spend at least a thousand on those gift cards every year for the grandkids but this is the last penny I ever spend on Google play cards.

Tip for consumers:
Stay away

Products used:
Play store

Service
Value
Shipping
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Thumbnail of user martinp14
GB
5 reviews
14 helpful votes
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March 7th, 2013

Before christmas I ordered a Nexus 4 and it said delivery would be a few weeks. I was shocked when I got home the next day to find I had missed a delivery which turned out to be the Nexus. Since then I have ordered another Nexus 4 and 7 which both arrived the next day. If only all sellers where this good..

Thumbnail of user charlesm2522
Texas
1 review
0 helpful votes
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June 29th, 2022

My daughter got a $100 google play store gift card as a birthday present. I had to redeem it as she is 9 years old. She cannot use the card & google would not let me use it for what she wanted for nor would they refund it to me do therefore $100 wasted & gone with no help from Google. Do wasted money. Google is a horrible company.

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Value
Shipping
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Thumbnail of user nirankary
India
1 review
0 helpful votes
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June 24th, 2023

I liked that they fill orders quickly and the trades happen exactly at the specified price. Scalpers might not like that you can't trade binary options for less than 5 minutes, but that's not a problem for me. I have found that everything works great when trading on intervals of 30 minutes or more. My advice is to try QUOTEX, I recommend this platform to all traders!

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Thumbnail of user lowanac1
Florida
1 review
1 helpful vote
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July 1st, 2021

I bought Christmas gift cards, and my son scratched off the code, and I can't get a manager to call or email me. And customer service wouldn't help me. 30.00 down the drain. Don't buy Google play gift cards

Service
Value
Thumbnail of user kennethd491
Wisconsin
1 review
0 helpful votes
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January 7th, 2022

You rate apps in your store based on sales not reviews. Whether the product is good or not you guys will push it to the top even though it may rip people off and it's only because you're getting paid from them to do so. There's no service to correct what wrong you and your 3rd party apps do to customers in your store. Your advertise FREE on some many apps that are NOT free. Should be shut down and redone with new people that arent greedy. In process of removing everything I have thats linked to your corrupt company in any way.

Tip for consumers:
Remove them before they rip you off.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user mattsnesko0930
Texas
1 review
1 helpful vote
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June 21st, 2023

This is not my first rodeo with Google play gift cards, it comes back with need more information when I try to redeem and I bought the card's in the store! And just try to get speedy service to correct it. Total BS!

Tip for consumers:
Yeah, big tech is such a scam.

Products used:
Google play gift card's that will not redeem

Service
Value
Returns
Thumbnail of user ceec64
Washington
1 review
1 helpful vote
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March 28th, 2023

I domt suggest anyone use any phone connected to the playstore. My granddaughter spent almost 300 dollars in less then 2 months on in game app purchases before I realized what she was doing contacted Google support amd they are denying the refund of almost 200 dollars. Samsung much as I love your phones will be discontinuing my purchases as long as your affiliated with the Google playstore. They are ripping people off. I'm selling my Samsung and going to apple. Never had this problem with apple.

Tip for consumers:
Just don't waste your time especially with children and grand children stick with apple. Who is not trying to get rich off gullible children.

Products used:
App

Thumbnail of user jayneh107
Maine
1 review
0 helpful votes
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July 3rd, 2022

I had purchased Google Play gift cards in $10 increments for my husband in the past. He always peeled off the label to get the activation code. For his birthday, I got him a $25 one. He tried to peel the label off, but it needed to be scratched off and by that time was unreadable. Even though I had the receipt, the activation receipt and photos of the front and back of the gift card, and over a month of stringing me along, they refused to provide a refund or send me a new card. I will NEVER buy another gift card from them again.

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Thumbnail of user houshanga
New York
2 reviews
2 helpful votes
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February 2nd, 2022

For almost a month, Google play has prevented me to get my emails. I do not know how google stole my email from Gemail.com. I never had any problem from gmail. Itry to contact Google by phone and there is no living agent to talk to. They give me instruction how to identify myself and I put my password and get rejected. Regardless what I do, they do not let me receive my emails. After reading the critical reviews of others, now I understand perfectly well, why so many people are unhappy about this company.

Thumbnail of user starrm17
South Carolina
1 review
1 helpful vote
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May 21st, 2023

I purchased $30 worth of Google Play. Used all except $17 then all of a sudden, and for no reason, I'm not able to use the balance, and they want me to verify a long list of information. I provided everything they asked for,butI'm still not able to use my balance of $17. Thieves!

Tip for consumers:
Google Play should stop locking play balance accounts for no reason,and stop taking the customers money!

Service
Thumbnail of user muraty10
Turkey
1 review
2 helpful votes
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July 19th, 2023

Google play is part of the scam that created by Fitbit Premium. Fitbit doesn't want to issue refund and blames Google play and Google Play doesn't want to issue refund and blames Fitbit Premium. They both scammers.

Service
Value
Quality
Thumbnail of user ghufranm
District of Columbia
1 review
2 helpful votes
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January 4th, 2015

Kids Coloring Cartoon is the wonderful application I have ever used in my life. I did not have more interest in colors and drawings but as I downloaded this application I have started taking interest in this art also and this is awesome. The features, options and the designs that have been used in this app are just great and I can’t stop using it every day. Whenever I get time I start coloring different cartoon characters and I enjoy it. My younger siblings have a craze of colors and drawings. For them this app is really great. It gives them the real feel of different cartoon characters.

Service
Value
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Thumbnail of user sergem55
GB
1 review
0 helpful votes
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August 14th, 2023

Tryed to pay for CITB app using my Google play account and bank card both my name. Account was suspended because, as they say, of the suspecios fraud. Frau for 6,99? For god sake. Two days no response. Customer service Talkin the Sama again and again - wait for the email...
Btw been asked to send copy of passport and proof of address. What is this for- no answer as well.
So BIG piece of s...

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