• Pogo

Pogo

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Overview

Pogo has a rating of 1.6 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pogo most frequently mention customer service, credit card, and favorite games problems. Pogo ranks 1050th among Games sites.

  • Service
    32
  • Value
    32
  • Shipping
    10
  • Returns
    11
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Pogo?
Top Positive Review

“Improvement”

Melanie R.
6/11/18

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

Top Critical Review

“FAKE FRAUD FONY (Phony)”

IraLiddell E.
5/10/24

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Reviews (301)

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Reviews that mention popular keywords

customer service (20) game site (27) credit card (15) club pogo (19)
Thumbnail of user maryj3700
Texas
1 review
0 helpful votes
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March 5th, 2024

I play canasta on pogo. It takes me a while to get my rating up and it stays up for a little bit. Then I start losing every game and it is amazing how fast my opponent can go out each and every hand in a game. I really think that pogo is maneuvering the cards around for this very purpose. Some people never lose their high rating. Makes me wonder!

Thumbnail of user nascarmoms
Massachusetts
12 reviews
41 helpful votes
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July 31st, 2012

I love Pogo.com. I've been using this site off and on for about 9 years or so. My son also likes playing the games. There is a very large variety of games to choose from.
One thing that can be pretty annoying is the ads in between the games with the free sign up membership. If you buy the Club Pogo membership you don't have to deal with the ads, and you also get access to games that are exclusive to Club Pogo accounts. I have had both memberships before and Club Pogo is definitely much better. You can also turn in coke rewards codes on Coke's website towards and get a free Club Pogo membership that way.
You also can complete tasks for badges, earn tokens to buy virtual things and dress up your profile person. I personally don't utilize any of these things, but my son does and loves it.
Bottom line for me is it's not a bad way to kill a little time when you feel like it.

Thumbnail of user deborahm87
Missouri
1 review
16 helpful votes
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April 15th, 2016

I paid for Club Pogo until May 1st and they now have cancelled my Club Pogo as of 4/14/16 and I also bought more gems that day. I tried to get help but it was a nightmare and got someone who want me to do strange things on my computer. It's funny how easy they can take your money but when you have questions there is no one there to help! I am reporting them to my state governors office and anyone else that will listen.

Thumbnail of user lyndac128
Maryland
1 review
13 helpful votes
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September 19th, 2020

Now you cannot choose to let a player join or not join your table anymore. Pogo puts you with someone sometimes 100 pts below you. If you stand up or leave you automatically lose 10 pts. They need the old style lobby rooms back where you can click on a persons name and see their rating. You need to know if they are someone that has a lot of unfinished games. I used to love it. Played all the time. Now I only play when I am so very bored.

Thumbnail of user randys763
New Mexico
1 review
13 helpful votes
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February 27th, 2022

For the last 20 years pogo has steady gone down hill. They have a lot of technical issue, no more jackpot spins, no more easily to chat in chat rooms. Took the tokens away that showed our status as a hard rock players. Took the poker rooms away, along with a lot of cool adult games and replace those with kiddy ones. I would not play on EA game site if it was free. EA and Pogo sucks.

Thumbnail of user bm416
California
1 review
36 helpful votes
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April 13th, 2020

I gave it one star only because there is NO STAR to click on. I've been with Pogo over a decade with millions in points. This EA has ruined what was fun and obsessive daily games. They have my money for this year, that's it I'm done with this rotten disappointing excuse for fun. I'll be giving up all those hours to get those points because Pogo has hit the skids. Don't bother.

Thumbnail of user cheryle5
Ohio
1 review
13 helpful votes
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January 26th, 2014

This pogo is nothing but a piece of garbage they update the java then half the games don; t work and then you keep getting plug ins and have to use the box in the top in order to play the games. They have changed regular scrabble so now that you can; t even get a new game. I will not be renewing my subscription next year have been on here almost 5 yrs its a waste of money since they don; t give a damn about how their games work and when it comes to fixing them they are the laziest in the world!

Thumbnail of user braydenm
District of Columbia
1 review
8 helpful votes
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October 2nd, 2018

I've tried to play this site's games on both a high tech gaming computer, as well as a run of the mill computer (at home and at work). The site crashes religiously every ten minutes. They run the same Dove add over and over and over. I was considering getting a paid membership on this site, as some games are very limited in what you can do unless you pay for their service. However, it's not worth it with a constant crashing. Also, I've recently received warning through my anti-virus system re: malicious activity stemming from this site. Completely not worth the time and effort.

Thumbnail of user hankd17
Wisconsin
1 review
18 helpful votes
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March 12th, 2019

Games freeze, you get booted off, they are always trying to load unsafe scripts on your computer, If you join and quit, good luck trying to stop them from still charging you. There is no customer service!
3/12/2019

Thumbnail of user frankp1021
Canada
1 review
3 helpful votes
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November 25th, 2021

How can you continue to take my money and provide such a poor product. I only play scrabble and have identified at least 6 issues which prevent me from enjoying this game. I once loved to play. Now, if I can find an opponent, it always ends up with me having to make adjustments or end the game due to tech, issues. I will not recommend this to anyone, nor renew.

Thumbnail of user judyp7
Florida
1 review
12 helpful votes
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January 10th, 2013

I had two accounts that were hacked. Contacted pogo support numerous times with no luck. They refused to refund my money. They told me that they have plenty of what they call pals that monitor the rooms, this is so not true. In my 5 years of playing different games and rooms did not ever see one of these so called monitors. Something needs to be done, about this because all they care about is taking your money

Thumbnail of user susanc66
Canada
1 review
15 helpful votes
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May 9th, 2014

I have been a member of this site since it began 12 or 13 years ago, never had a problem with it until it changed hands since then they have repeatedly stolen my money - I've paid for memberships which have been "lost" in their system. They bury their customer service info and when you finally DO find it you'll discover that you have to sign up for another sister site just to access it. Once you go through all of that and actually file your complaint they tell you they will look into it and then go on to just ignore you. I have already filed complaints with consumer protection but EA games doesn't care because they already have your money and people assume they are legit and still keep buying from them. All those cash prizes they offer? BOGUS all the winners are fictitious players and I have confirmed this firsthand with "winners". Every time someone joins the site EA gives itself a high five and laughs all the way to the bank.

Thumbnail of user jerryd475
Nevada
1 review
11 helpful votes
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December 31st, 2020

Not only have most of the really fun games disappeared due to the discontinuation of Java and Flash, there is virtually NO customer service with Pogo anymore. You might as well be talking to a wall. The so called "Mods" are game Nazi's who have nothing better to do but bully and censor, the site is rampant with the same old cheats and the games are boring. I play Scrabble only and use new accounts on guest passes to play. I will not join again, ever.

Service
Value
Quality
Thumbnail of user keithl75
New Mexico
1 review
8 helpful votes
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February 6th, 2018

Don't join Pogo unless you love daily frustration. The games do not load, on Explorer, Edge, Firefox etc. I have been a member for awhile now and am quitting my membership before it comes due again. The people who run Pogo do not care how bad it is. They never give any technical support when you ask for it. They say games don't run because my Flash is out of date, even though I have the newest version installed. I have Windows 10 and they say my operating system is out of date and no longer runs their games. Baloney! Do not join, you will be very, very sorry you did. When we joined they had a lot of members but when they interfaced with Facebook, everything went bad. They now have less that half the members they used to have. I have lost total interest in Pogo because it is such a waste of time on something that is broken and never works.

Thumbnail of user ellenl235
Louisiana
2 reviews
23 helpful votes
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September 14th, 2019

October 2018 I was finally able to get a refund for my POGO account after continued technical difficulties. The first individual I sought help with was extremely rude even telling me at one point to "have my lawyer contact their lawyer."

Lo and behold, even though I never signed in to any website of theirs since I cancelled, I recently received a bill for another year. The only telephone number I could find on line is disconnected. When I tried to chat I was connected to a technician who transferred me to an "expert" technical person where I was expected to enter my credit card number to receive an answer.

Don't trust these people.

Thumbnail of user brucep26
Illinois
1 review
14 helpful votes
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March 13th, 2015

Pogo is at an all time low, someone hacked my account and changed my password, contacted support and no help except, would you like to buy a better security for your PC? This site should be shut down! Beware, when you contact Pogo, they want access to your PC to check your virus protection, Don't let them do this!

Tip for consumers:
stay away from POGO.COM

Thumbnail of user judyj8
New York
5 reviews
42 helpful votes
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October 15th, 2013

After 13 years it's time to say good-bye POGO. None of your games load anymore. No it is not my computer, at first I thought but just look at the complaints! Your player numbers are dwindling fast. Thanks or the good years but I have had it with you!

Thumbnail of user jarisaj1
North Carolina
1 review
8 helpful votes
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November 8th, 2018

I'd rather buy a scratch off ticket than have to spend money between advertisements and playing games. The ads take away from the fun of what it used to be. My family has been playing since I was 8 and I'm now 24 and they always complain Pogo isn't what it was.

Thumbnail of user tomu5
Michigan
1 review
7 helpful votes
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February 4th, 2018

Be ware of free offers from Pogo! They are bogus! I signed up for free trial in Aug. Four days later, i cancelled for (va surgery), two weeks later,(i didn't need surgery) i rel-logged in, to play, they re-charged my credit card! When i contacted them and told them of thier error, with cc statement as proof, they disconnected me. Fact

Thumbnail of user johnm2373
Virginia
1 review
5 helpful votes
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September 27th, 2018

Games load slow and run so sluggish that they are not fun to play. I won't risk paying for games since most reviews say they don't improve after joining pogo. But I just realized Sitejabber does not let me sort reviews in time order and most of the reviews I am seeing are at least 6 years old.

Thumbnail of user marciag76
Florida
1 review
14 helpful votes
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March 25th, 2020

It was enjoyable playing with other players and chatting. It really feels like a rip off. When my anniversary comes up I am dropping pogo. Or bring back the old games. Add a photo, really! Been a member since 2005 This really pisses me off.

Thumbnail of user patrickc93
Virginia
1 review
12 helpful votes
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January 21st, 2017

I understand that you need ads if games are free, but to play Risk, there is basically a 1-minute ad for every minute of game play. And... the programming sucks so bad that the ads are usually just dead space, with a penalty timer. This website used to be fine, and now sucks donkey testicles.

Thumbnail of user darcyw5
Michigan
2 reviews
9 helpful votes
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July 26th, 2017

This site used to be great. I've been a member off and on since 15 years ago at least. My laptop is 2 years old. I have Mozilla and Explorer. Neither works. Neither will open a game window. Thank goodness I paid with PayPal. I don't know why they had to change everything. I used to be able to play any game I wanted. Then they make you jump through hoops depending on what browser you use, and they STILL don't work.

Thumbnail of user nancyb143
California
1 review
11 helpful votes
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May 14th, 2016

Pogo USED to be good. Now, not so much. Their "problem reporting" screens are just about useless. It is like pulling teeth to report a problem. No 800 number to actually "speak" to someone. Not worth the $40 a year anymore.

Thumbnail of user kathyi32
Canada
1 review
11 helpful votes
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December 22nd, 2018

I liked playing scrabble on this site for more than 10 years. Now I have to find a new one because games no longer load on this site. I guess they don't care too much, though, what's one customer? Except my friends and online acquaintances are leaving too.

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