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    Popopieshop

Popopieshop

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Overview

Popopieshop has a rating of 2.8 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Popopieshop ranks 305th among Baby sites.

  • Service
    108
  • Value
    105
  • Shipping
    107
  • Returns
    102
  • Quality
    105
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
View ratings trends
2
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How would you rate Popopieshop?
Top Positive Review

“Highly recommend”

Harrison h.
12/18/21

I got this dress for my little one and he loves it. It has rounded edges and is thinner than the other clothes she has tried We bought 2 dresses from another place and this is the only one that stays after all. It's been a few months of daily wear and the design has faded or done nothing. Highly recommended :)

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Top Critical Review

“Products are straight junk trash!”

Misty L.
3/5/24

Products not as described and damaged! They won't refund it either Don't trust the good reviews on this SCAMMER site.Probably fake reviews to trick people into buying

See critical reviews

Reviews (121)

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user janiceo374
Canada
1 review
1 helpful vote
  • Send Message
January 24th, 2024

Cancelled an order the same day I ordered it, they mailed it to me anyway, without my knowledge. When it arrived I wrote return to sender on package, did not order. Now I find out the return address they had on the package is not theirs & they will not return my money. This was the last of 5 excuses they gave me. Scammers

Tip for consumers:
Scammers

Products used:
None, I placed no order

Service
Thumbnail of user sabrenac5
Virginia
1 review
11 helpful votes
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December 31st, 2021
Verified purchase

I ordered almost 100$ worth of clothes for my granddaughter for Christmas. Our very first granddaughter. I ordered on Dec 8. Received a tracking number. The number does not work at all. Have not received my order. Can not get anyone to email me back. Which is the only way to contact them. A big scam. So upset.

Tip for consumers:
Do not order from them

Products used:
Have not received, no tracking information that is correct , no response from them.

Service
Shipping
Thumbnail of user ashleeu7
Idaho
1 review
6 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

First, I was supposed to get free shipping and I didn't. I emailed customer service immediately and got no response. Then, our items were delayed and it took almost a month to get them. Third, an item arrived defective. I reached out again to customer service and was offered a 12$ voucher for their website (which doesn't even cover shipping), then when I refused I was offered a $9.00 refund. When I asked for a replacement item instead, they told me to ship the item to an address in CA and then they would refund me (of course I had to pay to ship it back though). 100% not worth it. Do not buy from this company!

Tip for consumers:
DO NOT BUY FROM HERE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anitak306
Pennsylvania
1 review
8 helpful votes
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February 14th, 2023

I will never buy from this site again. They advertise free shipping of orders over a certain amount and when you get your items postage is due. They claim it is custom fees and you cannot get your items until you pay the post office postage due. I reached out to them and they will not give me a refund if I return these items not opened like " return to sender" very bad business! Do not buy if you want to pay postage due! Very disappointed!

Tip for consumers:
Do not buy from this site, when you get your items postage is due! False advertising on “ free shipping”

Products used:
Na

Service
Value
Shipping
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Quality
Thumbnail of user violaw26
New Jersey
1 review
6 helpful votes
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April 21st, 2022

I received a dress that was missing tule stripe in the back, also treads were sticking out on the back button area. I payed $17 for shipping and waited over 2 weeks to get it. Customer service representative told me to send it back to CA on my own expense. When I suggested that the shipping should be covered since the item is defective they never responded back. It's totally not worth the price, wait and flustration. I would never buy anything from that site.

Tip for consumers:
Stay away!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickp771
North Carolina
1 review
3 helpful votes
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October 10th, 2022

Ordered clothes for my grand children. Took nearly 1 month to arrive and
When I opened the packages the cloth used to produce the clothes was
The cheapest possible material. I would be surprise if the clothes lasted
Two weeks. The items came from China and were definitely inferior products.
Want my money back!

Tip for consumers:
Buy AMERICAN!!!

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user sherris497
Texas
1 review
2 helpful votes
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April 6th, 2023

My order was not delivered to my mailbox as stated in tracking response. When I contacted the company they told me to contact USPS which I did. USPS said that the tracking number the company provided was not a USPS number. Now unable to get anymore information from Popopsie

Products used:
Children's clothing

Service
Shipping
Thumbnail of user jamest2152
Bangladesh
1 review
0 helpful votes
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November 19th, 2021

Popopieshop delivered a quality product - as described online - and my personal logo came out looking great! I am very pleased with the detail and quality of the embroidery. Thank you!

Tip for consumers:
Good

Products used:
Good

Service
Value
Shipping
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Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear James T.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user bryanp269
Washington
1 review
0 helpful votes
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October 7th, 2021

As always popopie has provided an amazing shopping experience, prompt delivery, and the kiddos were so excited about their delivery! Everything fit true to size and is of high quality!

Service
Value
Shipping
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Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Bryan P.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user michaels6835
Georgia
1 review
0 helpful votes
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November 1st, 2021

They always deliver what they promise and have been good about responding to any questions I have. I will continue to use them for all of my custom items both personally and professionally.

Service
Value
Shipping
Returns
Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Michael S.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user kevinp1144
New York
1 review
0 helpful votes
  • Send Message
October 30th, 2021

Hassle free shopping, competitive prices, very fast delivery, and the perfect item to be added to a special Christmas present. Very happy and will definitely consider shopping here again!

Service
Value
Shipping
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Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Kevin P.
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
We are thrilled to hear that you had a great experience and we are honored to be your go-to!
And we are more than happy to help clients consider their options.
We would love to work with you again!
Thank you

Thumbnail of user emmao99
New York
1 review
0 helpful votes
  • Send Message
October 7th, 2021

I love Popopie clothes! They are always adorable and good quality. The customer service is AMAZING. Everyone I talk to is always so kind and helpful. I will be shopping with them for a long time.

Service
Value
Shipping
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Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Emma O.
Thanks for your support and feedback to us. It is our pleasure to provide the best service for you.
Please feel free to let us know if you have any further questions.
Here is our email address:service@popopieshop.com
Have a great day~

Thumbnail of user jhonr32
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2021

They were so quick with my order and provided information every step of the way! I love the quality of the products. So thoughtful and awesome! Will definitely order from here again!

Service
Value
Shipping
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Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Jhon R.
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
We are thrilled to hear that you had a great experience and we are honored to be your go-to!
And we are more than happy to help clients consider their options.
We would love to work with you again!
Thank you

Thumbnail of user jonsonh
GB
1 review
0 helpful votes
  • Send Message
September 28th, 2021

Very satisfied with the customer service. They are very quick to respond to a request and have found that they solve problems with prompt courteous service, excellent clothing website!

Service
Value
Shipping
Returns
Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Jonson H.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user harisj1
Singapore
1 review
0 helpful votes
  • Send Message
October 9th, 2021

I am always skeptical about ordering online, especially from a website that I am not familiar with. But I took a risk with this shop and I must say that I was pleasantly surprised. I will buy again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Haris J.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user jamesh4477
California
1 review
0 helpful votes
  • Send Message
November 22nd, 2021

I have ordered from popopieshop a number of times, and the quality of products has always been top notch. Delivery has been prompt. Exactly what you expect!

Service
Value
Shipping
Returns
Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear James H.
Thank you for your purchase and taking the time to write a feedback with Popopieshop on Trustpilot and thank you for sharing your wonderful review!
Customer reviews is important to us and we value your response. All responses will be used to further improve our service.
Thank you for giving us the opportunity to rectify the matter.
We look forward to working together in the future!

Thumbnail of user wilkiamb
Virginia
1 review
0 helpful votes
  • Send Message
November 22nd, 2021

We are a long time customer in
Popopieshop and have always had the best service, whether for a unique order, a quick order, or invoice question. Their products are beautifully made and top quality.

Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Wilkiam B.
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
We are thrilled to hear that you had a great experience and we are honored to be your go-to!
And we are more than happy to help clients consider their options.
We would love to work with you again!
Thank you

Thumbnail of user matsonv
Georgia
1 review
0 helpful votes
  • Send Message
October 4th, 2021

I found good products from PopoPie. I had a helpful and quick response in email when I asked about shipping coming over and also it was a fast delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Matson V.
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
We are thrilled to hear that you had a great experience and we are honored to be your go-to!
And we are more than happy to help clients consider their options.
We would love to work with you again!
Thank you

Thumbnail of user ericw1364
New York
1 review
0 helpful votes
  • Send Message
November 24th, 2021

Excellent Service! I have used Popopieshop for several years to purchase products. The quality of the items has been high on every occasion and the service prompt. I highly recommend the company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincentl238
Washington
1 review
0 helpful votes
  • Send Message
December 2nd, 2021

Professional and nice gesture i would say. I had ordered the wrong size once and when i informed them about it they immediately start the process of return. Reall nice experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylh800
Illinois
1 review
0 helpful votes
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December 1st, 2021

I'm regular customer of Popopieshop. With them since the very first. Till now they never disappointed with my expectation rather they maintain the quality from the beginning.

Service
Value
Shipping
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Quality
Thumbnail of user christinew1543
GB
1 review
2 helpful votes
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September 15th, 2022

I ordered a dress for my greatgranddaughter, 12_24months I got what it says on it 120 which is 7plus, this is no use what's so ever I'm so very disappointed

Products used:
Girls dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user nang14
Ohio
1 review
6 helpful votes
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December 22nd, 2022

They give fake tracking info then tell you to track it down. They steal your money and never receive the products!

Service
Value
Shipping
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Thumbnail of user rooto
GB
1 review
0 helpful votes
  • Send Message
December 19th, 2021

This store is very trustworthy, I ordered a dress for my baby and I got my baby's dress on time, I will order a dress for my baby again very soon thank you!

Thumbnail of user bryanh438
Colorado
1 review
1 helpful vote
  • Send Message
October 6th, 2021

Easy to use website, products in stock and dispatched promptly. Received exactly the products I expected within 3 days. Happy customer, will be back.

Service
Value
Shipping
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Thumbnail of user popopieshopt
Popopieshop T. – Popopieshop Rep

Dear Bryan H.
Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
We are thrilled to hear that you had a great experience and we are honored to be your go-to!
And we are more than happy to help clients consider their options.
We would love to work with you again!
Thank you

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Thumbnail of user popopieshopt
Popopieshop T.

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