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PortForward

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GB
1 review
3 helpful votes
Follow Garry B.
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Im not to familiar with all this stuff but with the help from PF team it came quite easy! This is a very good programme, and saves alot of time and hassle if you need ports open on your router. Gud job guys would highly recommend this to anyone :)

Date of experience: November 18, 2015
Germany
3 reviews
1 helpful vote
Follow Frank D.
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I don't know what all the bad reviews on here are all about. I downloaded the software and it forwarded my port for my Xbox One and now I'm able to host COD games where before I could not. It was super easy and I guess some people just can't be bothered to figure it out.

Date of experience: July 31, 2015
Netherlands
3 reviews
1 helpful vote
Follow Mike L.
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I worked with Tedie in support and he was able to track down exactly why my ports were not forwarded. I feel like he really went the extra way to hold my hand. I don't know much about networks but I learned so much working with him.

Date of experience: August 2, 2015
Norway
1 review
1 helpful vote
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Almost perfect
September 26, 2016

Had problems with forwarding after i changed internet supplier(and router). And i decided to buy PF app, my new router wasnt supported, but after a talk with support we manage to fix everything. I can forward ports now, but one thing we didnt get was to forward 80 port:(
Expect that 1 thing everything is great. :)

Date of experience: September 24, 2016
Pennsylvania
1 review
1 helpful vote
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Great Support
November 9, 2015

I tried to forward my ports and I was really struggling. I paid for the support and Jason worked over a number of days until he got my ports forwarded. I know it was really difficult but he persevered. Great work, Thank you Jason

Date of experience: November 9, 2015
Slovenia
1 review
0 helpful votes
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It finally works!
August 18, 2017

I went and bought the program cause it is an easy tool to optimize your online connection in video games and such. At first it didn't work for me but the tech support guy helped me find a solution when i basically gave up. He helped me optimize my two routers so that i can open any port that i need. He was kind and knew his way around the routers/modems. I suggest this program to anyone trying to open his port cause it is easy to get around the program and if you don't know how to, you get the support you need from the developer.

Date of experience: August 18, 2017
New York
2 reviews
1 helpful vote
Follow Ted G.
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I've been trying for a while to get my Xbox One to get open nat. It turns out I had 2 routers and didn't know it, but the support guys tedie and allen figured it out. Once they got that little nugget sorted out it was a snap. Thanks for sticking with me guys, it was a real learning experience.

Date of experience: December 20, 2017
Indonesia
2 reviews
3 helpful votes
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The Best
October 28, 2015

This is a good site and software, i am not a computer or cyber expert i am just a ordinary people, but, with this software i manage to open my port, this is the second year i used PortForward, the support team very patient and quick response,

Date of experience: October 28, 2015
GB
1 review
1 helpful vote
Follow josh b.
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Was having huge problems with getting my router to work and forwarding, so i contacted customer service and they have been working with me for a while and i't still wasn't working. They said they need to view my computer via a program and was worried about it but turned out to be really trustworthy and just did the job they are supposed to do. 100% trustworthy program and customer serve.

Date of experience: August 5, 2015
New Jersey
1 review
0 helpful votes
Follow Ernesto G.
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In this day and age of customer service were we see more and more companies and employees lacking what it takes, it is truly great to see that there are still companies and employees who care about their clients.

Tedie of Portforward is an example of this, he took the time to set-up an appointment with me and research an issue I continue to have with my modem. This was after I already had been having issues with my other service provider. I change to a new service provider and subsequently a new modem, he research it and add it to the list of modems now supported by Port Forward. Even after this I still had some issues and he kindly volunteer his time to log in remotely and determine what the issue was and more importantly corrected it.

I highly recommend this service and more importantly the people that stand behind it providing World Class service.

Thank you

Date of experience: October 13, 2015
Wisconsin
1 review
1 helpful vote
Follow Accurate S.
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Our router's firmware did not configure in Port Forward so Port Forward wrote and updated their software to make it possible to work with my ASUS RT-N66R.

For the forty bucks, I've never received such good service.

It took some time and trial to get it up, but welcome to life.

Big thumbs up to Tedie, he took additional time to assist me with a server problem that I had been trying to get anyone to fix for over 6 months. In an hour with Tedie via remote, bam, up and working with no glitches.

I feel like it's the first time in years a company gave a damn about their product and their clients.

Thank you for all your help!

Date of experience: June 14, 2016
Illinois
1 review
1 helpful vote
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Good experience
May 18, 2016

Recently I cancelled my subscription from security company and tried to cut down my budget with build my own security system. I use 2 camera's connected to my wireless router and then got this problem for port forwarding my camera with cell phone, it's my first time so I turned to ProtForward for help. At first there's problem with some technical issue and I didn't give much credit for it could solve my problem, but the technician was very patient and dedicated, even it took a little bit long time but finally the problem was solved finally. Thanks for your great service and I have learned a lot from it.

Date of experience: May 18, 2016
Georgia
1 review
2 helpful votes
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Perfection
November 6, 2016

I had issues in the beginning with my router version that wasn't supported. They got support for it and I'm so happy that they were able to fix my issue. Please give them time to help you out before you give them negative feedback they will do everything in your power to help. I'm a customer for life. Portforward is the truth with a kind and personable staff to help. Thanks Tedie.

Date of experience: November 6, 2016
Rhode Island
1 review
4 helpful votes
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Poor Support!
December 4, 2017

While I had hoped this program would be a quick fix for my port forward issue, it wasnt. Since I paid for it I gave Support a try. I was told the program didnt recognize my router even after I picked it from the list of supported routers in the program. Next I was told they would add Support for my router if I used there tools in the program to help with that. Step one send router screen captures of all screens in the router config. Days went by and Im told the router is more difficult than expected. Next step was an option to use the PFConfig tool to allow remote login for support to test the router. After setting this up and after days go by I get a message they are still waiting for screen captures? I reminded them we had moved to PFConfig tool and was told my problem would be solved soon. I dont know if this program works but Support does not.

John R

Date of experience: December 4, 2017
Switzerland
1 review
1 helpful vote
Follow Walter M.
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Well, it took some time to find the solution but PFC found the problem and my ports are open now. My CompTIA A+ technician level didn't help me at all this time. When i think of the long list of routers worldwide with and endless list of configurations, it's not too much to say that the PFC support is more than worth the price of the software. But let me tell you one important thing: the PFC guys need a few days of time to solve your problem, as they are hard working human beings and not magicians! I can recommend the PFC port forwarding software 100%, great job and all very smooth and simple to handle. Thanks!

Date of experience: September 10, 2016
Germany
1 review
1 helpful vote
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I have used the Port Forward utility for a few years and it always helped solve my issues. The guides and explanations are very well written and easy to understand, even for a non techie like me! However I encountered a problem recently when I purchased a new Asus router. I tried using the Port Forward utility to solve my problem with this new router, but mine was not listed as supported. I contacted technical support, fully expecting to get a very technical response to my query? I was pleasantly suprised to get the opposite. After a few exchanges of information, which I was gently guided through, my router was added to the list of supported ones and I was back in business. It was Tedie who helped me and I can't thank him enough for his help and guidance as well as his patience with my lack of knowledge. He has restored my faith in technical support generally. Superb job Tedie.

Date of experience: October 5, 2015
New York
2 reviews
0 helpful votes
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Fast and easy
September 15, 2017

I wanted to play Call of Duty with my friends but I kept getting booted out of the lobby. Someone suggested this software and I tried it and it worked. All I had to do was forward Xbox One and I was able to join the game.

Date of experience: September 15, 2017
North Carolina
1 review
1 helpful vote
Follow Charles D.
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I had already tried the settings manually. I told these folks 3 times that my router is not listed ( Technicolor TC8717T). All they have done has sent me instructions after I wait for days for a reply, to check my port forward settings. I bought this so it could be as easy as explained and that they would take care of it! I explained that I cannot scan my router because it is not in there list!. Wish I could get my money back.NO SATISFACTION AT ALL!

Date of experience: May 21, 2015
Jason B. PortForward Rep
over a year old

Hey Charles, we have support for the Technicolor TC8715D router which is almost identical to yours, and the config might even work for it. If you would like us to add support for your router we'd be happy to do it. Built right in to our software are the tools that we need to add support for your router to both our website and our software. Get in touch with us through our message system and we'll be happy to get your ports forwarded!

California
1 review
2 helpful votes
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Black Ops 3
January 30, 2016

Tedie was awesome. He personally helped me add my router and open up the ports needed to play the game on line. He also helped me open my DMZ.

Awesome customer service. He helped me over several days until the issue was solved. Thxs so much guys...

Highly recommend this website and their program!

Date of experience: January 30, 2016
Canada
3 reviews
4 helpful votes
Follow Dan L.
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Poor customer support
August 29, 2016

I purchased PortForward and had issues with my router model. The customer support is a joke they ask the same question three times but it takes 4 hours or more to get a response

Date of experience: August 29, 2016
Jason B. PortForward Rep
over a year old

Hey Dan, send me a message with your username and I'll see what's going on. I'm jason at portforward.com. Just an FYI, our customer support is not "Real Time". We respond to questions in our queue as we get them. Usually it takes us a while because we try to actually solve problems between posts. Our technical support team are actually programmers who are responsible for making our software work on your computer. I realize that this is not a traditional support model where front end help is just answering questions from a list and you get a quick turn around. We don't hire front end support because in our business they wouldn't have a clue how to help you. If you give us a chance we will get your ports forwarded.

Overview

PortForward has a rating of 2.8 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.

service
24
value
22
shipping
8
returns
9
quality
21