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PortForward

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Canada
1 review
0 helpful votes
Follow Bryan G.
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They are working on adding support now. Still at trial and error phase. Hopefully it will all work out soon.

Date of experience: January 11, 2017
Jason B. PortForward Rep
over a year old

Hey Bryan, I'm sorry that you feel this way. Send me a message and I'll look up your support ticket and take care of this. We are not in the business of stealing money and we work very hard to support all of our customers. I don't want you to share your email address on here, but if you can tell me the first 5 or 6 letters I'm sure I can track you down. Otherwise, my email is jason at portforward dot com.

Ohio
1 review
2 helpful votes
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Staff went above and beyond to solve my issues. Product was easy to use for a novice

Date of experience: November 10, 2015
Ireland
1 review
1 helpful vote
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What a brilliant company
September 16, 2015

Fantastic help from Tedie@ PF.com. So patient and helpfull great system tell al yur friends about it. ++++++.

Date of experience: September 16, 2015
Jason B. PortForward Rep
over a year old

Hey Thomas, thanks for the kind words.

Ohio
2 reviews
2 helpful votes
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Great service
October 11, 2015

PF was very patient with a novice in this area. Resolved problem very quickly and efficiently.

Date of experience: October 11, 2015
Arizona
1 review
0 helpful votes
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Ive been doing this port forward thing for a LONG time and each time was a fail from youtube videos on how to. To random people telling me steps no matter what it failed each time now I found this port forward thing and well I got there how tos. And didn't work still so I was about to give up on port forwarding then I saw they would do It for me after giving up on this porting thing I ended up saying "eh why not ive did everything else" and im very happy I did at first the "port forward network utilities" didn't seem to work at all I did it and it said they were "not open" and I was thinking I was scamed BUT the support they gave me and never stop helping me until they got it working YES they got it working they walked me though step by step asking me questions and were and are very nice so far best support ive ever had they found out what was wrong with my porting and they got me though it and fixed it with me if I must say best support ever along with best porting they have a long list that's always being updated and best part of all they support so many routers I was shocked and if they don't support yours they will ask what router you have then ADD support for it theres step to step guides a system made for messages so you can talk to the tecks right off the back they say it would be fast reply no longer then 48hours but dam most only toke like 6 to 14mins if you need help or need ports open I would say get this its worth it trust me if I could I give it 10 out 10 but stars go to 5 so eh lol none the less best thing I ever got on my pc has to be this =)

Date of experience: October 18, 2015
Iowa
1 review
1 helpful vote
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Stay away!
April 17, 2015

2 weeks and Junk program and NO support, can't even get an answer!

Date of experience: April 17, 2015
Jason B. PortForward Rep
over a year old

Hey Joe, I'm sorry that you had a hard time with our product and our support. If you're having problems please use the built in support tool. You can connect to our message system and either Tedie or Allen will make sure that you get your port forwarded. We stand behind our product and we will get your network setup for you.

Florida
1 review
2 helpful votes
Follow Glenn G.
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What Can We Say About: "PortForward.com"
JUNK. FRAUD. LIES.

The software couldn't do a simple port forward on our computer for our business. We followed every step that the program asked and then reached out to the company for help and it was a mess of "hold on's", "try it now's", "i am working on it's" and give me another few days. We asked as part of the agreement to have our computer and router correctly port forwarded manually by them. Was never responded to and was never corrected.

REQUESTED REFUND AND TOLD TO READ A SHORT VERSE:

All sales are final. If you purchase PFConfig and your router is not supported, we will try our best to add support for your router. We add new support every day. We will gladly add support for 1 router per purchase, and we will happily remote admin your computer and get your ports forwarded. Our support team is here to help you.

We offer a 100% guarantee, which means that if PFConfig is not able to forward your ports, we will remote administrate your computer and forward your ports for you personally. If we are not able to forward your ports for you, then we will refund 100% of the purchase price.

"They forgot to read the part where it says that if they "CAN NOT" port forward they will refund you.

I called Paypall and requested they refund us since the company will not and was told that we purchased a program and paypall does not cover it under buy protection.

BE AWARE WWW.PORTFORWARD.COM IS A SCAM!

If anyone wishes to reach out to us we are interested in compiling a list of people whom feel scammed by this site. Please contact us at: "*******@gmail.com"

Also this is the information to contact the admin who hosts the website: http://www.whois.com/whois/portforward.com

If we complain we can get them shut-down.

-------------------------------------------------------------------------------------------------------------------:::: UPDATED::::
They have indeed refund our company the owed debt and we can say they no longer owe us. We thank them for finally doing the right thing.

Sincerely,
G. G.'s STAR ENDING, LLC
-------------------------------------------------------------------------------------------------------------------

Date of experience: February 11, 2015
Jason B. PortForward Rep
over a year old

Hey Glenn, I'm very sorry that you are disappointed with our product and our support. We do our best to make sure that everyone gets their port forwarded, and our software is a huge help to both us and our customers. We respond to every single message that we get. If you didn't get a reply from us it's likely that your spam filter absorbed it.

I'm also sorry that you feel like we are a scam. We absolutely are not a scam and we work really hard to forward ports for people, often at a loss to ourselves.

Yes, if we can not forward your port we will happily refund your money back. In our experience most people just want their port forwarded and their problem solved, and we try to bring them that solution. I know that it's easy to assume that a company is a scam these days and a lot of people are wary of getting screwed. We are in this business for the long haul so our reputation is very important to us.

Once you've gone to paypal and escalated a claim there's nothing we can do except wait for them to review it. If your claim is out of review and you still want support, send us a message and we'll be happy to help. If you want your money back and don't want support that's fine too.

Again, I'm sorry that you feel like we are a scam; we are not. We are Jason, Dave, Allen, and Tedie and you can chat with us in the support system any time you want.

AE
1 review
3 helpful votes
Follow Maarten B.
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Amazing support!
March 1, 2017

Got amazing suport from Tedie via Ammyy,
I was struggling how to open ports since i am behind
Multiple routers but Tedie fixed it!

Date of experience: February 28, 2017

Overview

PortForward has a rating of 2.8 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.

service
24
value
22
shipping
8
returns
9
quality
21