• PositiveSingles

PositiveSingles

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Overview

PositiveSingles has a rating of 2.0 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PositiveSingles most frequently mention customer service, fake profiles, and many people problems. PositiveSingles ranks 663rd among Dating sites.

  • Service
    35
  • Value
    36
  • Shipping
    4
  • Quality
    36

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 16.7%
Positive
2
Neutral
0
Negative
10
10
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How would you rate PositiveSingles?
Top Positive Review

“Positive review from me”

Bindi J.
12/17/23

I'm not sure if I just fluked it, but this site saved me from all those others! I joined PS in Sept 2022 after a brief time on Tinder and being too afraid of telling potential partners about HSV. I had a few messages straight away but one that I particularly liked. We cut the usual never ending messaging short, spoke on the phone easily for over an hour and organised a date the following week. We hit it off instantly. He proposed on our 1 year anniversary! So for me, this site was great otherwise we would never have met!

Top Critical Review

“Don't do it”

Leslie s.
7/26/24

Yes, you may have a sti, but this site isn't the answer. It's full of abandoned profiles and it's a complete waste. I was on it 5 years. Trust me, I know. I once sent out over 20 messages and didn't get back one reply. I did meet three people in 5 years from it, but they were just hard up for safe sex. It was distasteful to say the least. I will never go on there again.

Reviews (116)

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customer service (5) people (31)
Thumbnail of user leslies522
4 reviews
35 helpful votes
  • Send Message
July 26th, 2024

Yes, you may have a sti, but this site isn't the answer. It's full of abandoned profiles and it's a complete waste. I was on it 5 years. Trust me, I know. I once sent out over 20 messages and didn't get back one reply. I did meet three people in 5 years from it, but they were just hard up for safe sex. It was distasteful to say the least. I will never go on there again.

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Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We understand your concerns and appreciate you sharing your experience with us. It's disheartening to hear that our platform did not meet your expectations, especially after investing significant time in it. We continuously strive to improve user engagement and the authenticity of profiles on our site. Your feedback is invaluable as it helps us identify areas for improvement, including enhancing mechanisms for better interaction among users and ensuring a more satisfying experience overall.

There are several reasons why you may not be getting responses to messages that you have sent to a particular member:
1. Not all members check their messages frequently.
2. Some members choose not to respond to all contacts.

To grab someone's attention and get more responses, here are some tips:
1. Write more about yourself and your match (don't forget to add more photos!).
2. The more personalized your message, the more likely others will respond.
3. Sign in as often as possible at different times to meet as many members as you can.

We're committed to creating an environment where meaningful connections can be made. While we respect your decision if choosing not to use our service again, please know we are here dedicatedly working towards making substantial improvements based on user input such as yours.

Thumbnail of user greenlava33
1 review
0 helpful votes
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October 23rd, 2024

If you're a jungle bunny you're gonna LOVE this site!

Free to join, just go look through the blogs to see what sort of discussions are to be had. That's your primary way of getting to know others on the site and as mentioned, it's filled with (mostly) one demographic - African Americans, who all seem to be caught up in complaining about the opposite sex - women complain about the men being players and nothing more, men complaining about their baby mamas or women who didn't reply back to them. All democrats, even the whites, who mostly use the blogs as a conduit to complain about Trump and hating America. Very alienating experience if you're not black and/or not caught up in US politics.

There is NO intelligent discussion to be found anywhere on those blogs - or on that site - for the matter. My experience on there reminded me of watching violent chimpanzees in an enclosed area.

I'd like to add that the app is not Chinese owned as some other contributors here have claimed. It's owned by a company based out of Ontario, Canada called Successfulmatch inc. who owns and runs several other dating sites that are predatory in nature. They own both of the largest herpes dating sites (PS and MPWH) as well as other 'kink' sites like olderwomendating.com and seniormatch.com which I assume aims to prey on older women looking for love? You need to PAY to message other users on all of these sites.

There is a special place in hell that's been reserved for the people who run and operate these websites.

Do NOT go to Positive Singles or MPWH if you're sad or feeling insecure. The experience leaves much to be desired and may cause you to fall into deeper despair.

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Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thank you for sharing your thoughts and experiences. It's important to us that our platform provides a respectful, inclusive environment where all members feel welcome and valued. We're committed to fostering positive interactions among users from diverse backgrounds and beliefs.

We understand the importance of having meaningful conversations on our site, which is why we continuously work towards improving user experience including moderating discussions to ensure they remain constructive.

Regarding concerns about ownership and subscription models across different platforms, it’s worth noting each service caters to specific interests or needs within the dating community while striving for transparency in their operations.

Your feedback is invaluable as it helps us identify areas needing improvement. Rest assured, we are dedicated to creating an enjoyable space for everyone seeking connections.

Thumbnail of user rubblehulk420
1 review
1 helpful vote
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June 10th, 2024
Verified purchase

I have been a user for over a year now, and have used both free and premium versions. Although there are plenty of legitimate people on the application and I have met with users in person, it is VERY heavily monetized. The app is basically useless unless you shell out $33.99/mo. In my experience, you are unable to message and chat with a match unless *both* of you have premium. This is very frustrating, to say the least. The app will try to mislead you and at the very last second request a credit card swipe. Furthermore, the app seems totally unmoderated. Chatrooms are filled with so much hate speech and vulgar insults that it is reminiscent of 4chan. Some users in those chatrooms even openly promote pederasty. I am a male, and have not received any negative attention on my profile. However, many of the women I match with have their photos and profile flooded with vile and degrading comments that all users can see. Although I still have the free version of the app installed in the hopes it will change, it seems to be on a downward trend playing host to trolls, bigots, pedophiles, misogynists, and pretty much anything else you can imagine. Some moderation from the dev team would do a lot to help clean up the app.

Tip for consumers:
It would have been nice to know that although you will be presented with many profiles and photos, you will be unable to speak with many of your matches even if you shell out for premium. The app needs serious work, and the community on it is incredibly toxic.

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Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thank you for sharing your concerns and experiences with us. We truly value the feedback from our community, as it helps us to improve and provide a better service. It's important to us that all members have a positive experience on our platform.

We are constantly working on balancing accessibility of features between free and premium versions while striving to offer valuable options for both sets of users. Your input regarding messaging functionalities is noted, and we're exploring ways to enhance communication opportunities within the app.

Regarding moderation, please know that maintaining a respectful environment is one of our top priorities. The issues you've highlighted about chatroom behavior are concerning, and we take them very seriously. Our team continuously works on improving mechanisms for detecting inappropriate content more efficiently; however, user reports play an invaluable role in this process too.

If there are specific instances or profiles contributing negatively towards your experience or violating guidelines through hate speech or other unacceptable behaviors – kindly use the report feature available within their profile/chat window so these can be promptly reviewed by our support team.

Thumbnail of user jeffk1501
1 review
2 helpful votes
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May 19th, 2024

One of the worse dating sites out there. The women are not very attractive and they act like snobs. Also, they are all covered in tattoos and live far away. This site is a waste of time.

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We understand that finding the right match is crucial and we strive to cater to a diverse community with different preferences. It sounds like your experience hasn't met your expectations, which we aim to improve upon. Our team continuously works on enhancing our matching algorithms and expanding our user base to include members from various locations and backgrounds.

We encourage you to explore adjusting your profile preferences, as this may help in connecting with matches more aligned with what you're looking for. Additionally, new members join daily, so there might be someone just right for you around the corner!

Thumbnail of user gias49
1 review
0 helpful votes
  • Send Message
February 29th, 2024

This app is garbage. Unless you pay $34 a month, anyone can message you from anywhere in the world constantly so my DM's are overwhelmed with people I have no interest in. If you don't pay for premium, you can't talk to any other members who aren't premium either. You also can't add any info to your bio such as Snapchat to help someone contact you if you aren't premium. This just feels like a kick when you're already down. This app is clearly profiting off of manipulating a vulnerable group of people and it's $#*!ed up. Not worth it, even the free version.

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Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We constantly strive to deliver a high-quality experience for all of our users while also ensuring the sustainability of our platform. As part of this effort, some premium features have been introduced which require a subscription fee.

By offering these paid options, we aim to improve user safety by reducing fake profiles or spam accounts on the platform. Additionally, they enable us to invest in innovative technologies and provide better customer support services.

Please note that as a standard member with limited access, you can still send likes to match with others, send winks, and leave comments. Additionally, you can browse through profiles to get an idea of potential matches. This allows you the opportunity to make an informed decision about whether upgrading is the right choice for you.

Thumbnail of user ladyt132
1 review
0 helpful votes
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February 22nd, 2024

I belive this site is run by a bunch of racists. I created an account some time ago that got suspended after providing the information they requested. Only to hear that they do not provide service in my country despite having it listed there. Please be careful when sending these people your IDs.

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We want to assure you that we value all of our users and do not discriminate based on race or nationality. There may have been a misunderstanding regarding service availability in certain countries, but please know that we are constantly working towards expanding our reach.

To better assist you, please provide your account information to our support team. We will investigate further and help resolve any issues or concerns.

Your privacy is important to us, and we want to assure you that we handle all personal information securely. If there's anything else specific that concerns you about providing IDs or personal data, feel free to share those worries too.

Thumbnail of user sirs14
1 review
0 helpful votes
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March 7th, 2024

I've had an account on this site for years (probably 10 or more?) that I didn't interact with much. A subscription seemed pretty pricey and a lot of time on the site I wasn't even living in the US. I had noticed a couple notifications that I had traffic on my profile so I tried to sign in only to to find myself suspended. I have not even contacted anyone on this site in years, and hadn't been on the site weeks if not months. Funny that one day they are trying to lure me to the site with activity and the literally next day I'm suspended. I contacted them and they want a picture of photo ID with only my license number blacked out. I emailed back asking for a reason for the suspension as I didn't want to provide my ID without knowing there was a chance I could be unsuspended. I do use a VPN and sometimes it connects to some random wacky countries, so if it was as simple as you signed on from another country I don't see why they can't tell me that and we can resolve an issue like that.

But they emailed back stating they can't tell me why and assuring me my data will stay confidential. To which I said no thanks, you can't actually guarantee that, you could have a bad apple employee or be victim of a hack. That is not really a site I want my association with leaked.

So one star - in part because of the above, and in part because this site has always felt like a bit of a cash grab trying to exploit the situation the members find themselves in.

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Our security measures sometimes result in accounts being suspended if certain activities raise flags, such as unusual login patterns or other behaviors that may indicate a potential risk to the site's integrity or our users' safety.

We take privacy and data protection very seriously, which is why we request photo ID verification when necessary. This helps ensure the security of all user accounts on our platform. Your data will be handled securely and confidentially by our team.

If you would like further clarification on why your account was suspended, please do not hesitate to reach out again so we can assist you accordingly.

Thumbnail of user sherm5
2 reviews
21 helpful votes
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November 29th, 2023

There are a lot of old/inactive profiles...slim pickings. When ever my subscriptions ends and I do not renew, I suddenly have a slew of views/likes (which I cannot see unless I pay), likes from profiles that are suddenly hidden, and several messages. Where were these individuals when I was a premium member. I think its a ploy of Positive Singles to pull you back in as a paying member so you can see who views or likes you.

Updated: Regarding response from PS Rep: "Additionally, as a premium member, certain features are available exclusively during your subscription period which could contribute towards an increased visibility of these activities afterward." Naw, uht un. Increased visibility afterwards...every time I did not renew...Case in point, My point exactly!

Tip for consumers:
This is found on the site..."Per PS":
"You have the right to cancel your subscription without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP, please contact our customer service at *******072 / *******593 (Toll-Free) or email us. Usually we deal with your requests within one business day."

Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Regarding the sudden increase in views/likes and hidden profiles after your subscription ends, we want to assure you that Positive Singles does not engage in any ploys or tactics to manipulate user experiences. Our goal is always to provide a positive dating environment.

It's important to note that member activity varies over time, and sometimes people who were less active before might become more engaged later on. Additionally, as a premium member, certain features are available exclusively during your subscription period which could contribute towards an increased visibility of these activities afterward.

Thumbnail of user binnyjh73
1 review
2 helpful votes
  • Send Message
December 17th, 2023

I'm not sure if I just fluked it, but this site saved me from all those others!
I joined PS in Sept 2022 after a brief time on Tinder and being too afraid of telling potential partners about HSV. I had a few messages straight away but one that I particularly liked. We cut the usual never ending messaging short, spoke on the phone easily for over an hour and organised a date the following week. We hit it off instantly.
He proposed on our 1 year anniversary! So for me, this site was great otherwise we would never have met!

Value
Quality
Thumbnail of user lianfanniubi
1 review
0 helpful votes
  • Send Message
April 24th, 2023

I have been using positivesingles for two years. Fortunately, I have found the relationship I want. He is very humorous, optimistic and positive, and has always encouraged me to face life correctly. After knowing each other for 3 months, we finally Became lovers.

Thumbnail of user kevinxing3000
1 review
1 helpful vote
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October 26th, 2022

I am positive for HSV-2. So I'm not even interested in disclosing to a couple at this time! So for now I get the opportunity to play alone so I headed out to positive singles…. Met myself a sexy 22 yr old and I am 31 it was excuse me language $#*!ing awesome! It was so nice during our down time to also be able to talk about herpes together and the struggles we've both had! Before I was married I also met about 3 men off of there! So overall just sharing my good experiences with the site!

Tip for consumers:
You need to upgrade to premium. Do not wait for others message you.

Service
Value
Quality
Thumbnail of user mikeb958
1 review
16 helpful votes
  • Send Message
August 23rd, 2019

You'll get as far as a message, and maybe even a text message to your phone but that's it. There were at least three times I got a message on the website, initial "hello nice to meet you" text message before the conversation abruptly ended. There are several fake accounts on this website which seem to be run by the owners/management to artificially inflate the number of members on the website/keep you renewing your subscription. And they make sure you don't post such information on your profile page. VERY SHADY.

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.

Thumbnail of user teddecj
2 reviews
3 helpful votes
  • Send Message
September 9th, 2020

It's right one for herpes positive singles. If everyone answers quite a few questions you get a good feel for the other person. And there are some type of verification process to avoid a bunch of fake profiles on here. I've used many other dating apps before, and the VIP price of this herpes dating app is reasonable and a little bit lower than others.

Tip for consumers:
A niche dating app for people who are living with herpes only.

Products used:
Hdate

Service
Value
Quality
Thumbnail of user hk89
1 review
4 helpful votes
  • Send Message
June 5th, 2021

I have paid for a premium membership but cannot use the service. Most of the day, when I try and log on it won't connect. There's a window in the mid morning and late evening when I can get on. The rest of the time I reckon their server is overloaded. I have tried from multiple devices, and on wifi and data and it doesn't make any difference. I contacted PS customers services explaining the issue in full and attaching screenshots. They replied ' we can see you have logged on'. That was it! There's someone I want to give my phone number to on the site, but after that I will be cancelling my account. Shabby

Tip for consumers:
If you have problems logging in at the beginning just don't bother because it doesn't get any better

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Sorry for the inconvenience. Please contact us at support@positivesingles.com with your username on PS. We will carefully check the issue and resolve it for you.

Thumbnail of user destiny.will2314
1 review
0 helpful votes
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January 13th, 2024

I just created a profile today. Being a single mom who has HVS is hard and being rejected is harder so I thought let's try it. Had appropriate picture of me.and filled out my normal stuff and then out of nowhere I'm logged out and was said to verify which I did and then get told it's suspended so I emailed to which I was told my account was deactivated and if i wanted to I could appeal. Sad to because it was nice talking to some great people

Service
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Based on the information you provided, it seems like your account was suspended and then deactivated after verification. We understand how frustrating this must be for you as you were enjoying conversations with some great people.

To resolve this issue, please provide us with more details regarding the suspension or deactivation of your account by emailing our support team.

Our team will then review your case thoroughly and get back to you as soon as possible. Please keep an eye on both your inbox and spam folder just in case our response ends up there accidentally.

Thumbnail of user suzej
1 review
17 helpful votes
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November 22nd, 2016

This site is atrocious. From my experience, most of my encounters were with low class people who are extremely vulgar, practice bullying, especially in the public chat, brag about masturbation, sexual conquests, hunting "pu**y", an*l sex and so many offensive topics it's downright horrifying. The Nigerian scammers have got a pretty good grip on it too. There seems to be no safeguards in place. Do not waste your money.

Thumbnail of user bradm193
1 review
12 helpful votes
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September 4th, 2019

One gets a lot of interest in their profile until the membership is upgraded and these "people" who winked at you never reply back. It is a common complaint in the blogs. I would suspect that the recent 5 star reviews are fake as well.

Tip for consumers:
Do not waste your time and money.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.

Thumbnail of user zackw14
1 review
18 helpful votes
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December 8th, 2016

Have been on here for a year, paying user, most people will not ever reply, very rarely somebody does, and then 100% of those people "disappear". They have fake accounts to bait you to pay so you can message them.

Thumbnail of user terrenceb27
1 review
18 helpful votes
  • Send Message
April 5th, 2018

I signed up for MPWH and Positivesingles, put all my photos and details in both sites. Next day i could not login, my account was suspended. Now i cant go in an delete anything. Send emails to support no response. Big mistake, i should not have put my photos in. Stay away from this site, its a con.

Thumbnail of user bobb870
1 review
10 helpful votes
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March 22nd, 2020

The customer service / "Positive Singles Team" are a bunch of (? 8#$... I received a warning that my membership would be revoked because I asked another unpaid member if they wanted to chat using a different app/website. I've since closed my account as I'd prefer not to give my money to a bunch of greedy/ignorant ####$

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback, firstly, sorry your bad experience here. Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.

Thumbnail of user johnr5207
1 review
5 helpful votes
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August 8th, 2022

I used this site for a couple of years, and then out of the blue, they say I have violated the terms of use. Well I had not, and when asked they gave no answer about what I had done. I protested, they said well send a copy of your drivers license and we will reinstate you. I sent it, was back on, and a few days later, suspended again. Numerous emails and calls to customer service were ignored. Still suspended. I would give zero stars if I could.

Service
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback and sorry for your bad experience here. Could you tell us your registered email for checking or contact us again at support@positivesingles.com? We will investigate it right away.

Thumbnail of user timr203
1 review
30 helpful votes
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February 21st, 2019

I've foolishly tried these charlatans three separate times over a 5 year span and it is a complete and utter con. They take advantage of earnest people's desire to not be lonely by basically forcing you to become a member if you want to have any real results. There's the rub. After increments of one month, two months and 5 months, no hits. Once I canceled my membership I received hits instantly: every time. This obvious ploy to retain your money is so greedy and blatantly clear its shameful. There is a reason these people were sued in a class action lawsuit. Save your money and date normally and just tell them or, $#*! it, spread the love. We desire to not be lonely and these parasites are taking advantage of us. Please don't be a three-peat idiot like me. Also, the same company owns all the top three std/herpes dating sites. It's the biggest clandestine rip off going.

Thumbnail of user stephenk93
1 review
12 helpful votes
  • Send Message
December 27th, 2017

I have been using PositiveSingles for almost six months and met a few interesting people on here. Can't really understand why everyone is throwing s#$' at this site. In my opinion one of the best sites along with HIVdating4u. Sometimes you need to have a little patience. Just my two cents.

Thumbnail of user wetinir
1 review
7 helpful votes
  • Send Message
March 27th, 2021

The amount of restrictions on that site is honestly ridiculous. Not only can you not message people, but your profile changes are heavily moderated and censored; and even your username!
I wholeheartedly recommend Tingler to anyone considering using PS, because it's clearly designed in a way to not exploit a vulnerable community just looking to find love. None of those restrictions apply.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

To ensure all PS members’ security, we have to manually review each profile and photo. We do not accept fake profiles. Any suggestion, please feel free to contact us at support@positivesingles.com.

Thumbnail of user dannerh
1 review
7 helpful votes
  • Send Message
August 19th, 2017

Really surpirsed to see so many negative reviews. I am HIV+ since 2008 and 'PositiveSingles' was the first STD dating site I've been using... with good results btw! Only reason why I stopped using it was because I personally like 'HIVdating4u' a little more (seems to have more members in my area, even though I think 'PositiveSingles' ha smore members in general).

Conclusion: Good dating site if you are HIV+ and don't feel like spending ur life alone. You can find plenty of people, some looking for casual relationships, some looking for serious relationships. IMO four stars for 'PositiveSingles' and really the best site I've been using together with 'HIVdating4u'. One or the other will give you what you want.

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The Best & Largest STD Dating Site & App for People with Herpes (HSV-1, HSV-2), HPV, HIV/AIDS & Hepatitis. Join for FREE and meet singles with STDs

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Thumbnail of user sunyz1
Positive S.
Typically responds within 11 days

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