PositiveSingles has a rating of 2.0 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PositiveSingles most frequently mention customer service, fake profiles, and many people problems. PositiveSingles ranks 659th among Dating sites.
This company responds to reviews on average within 11 days
I'm not sure if I just fluked it, but this site saved me from all those others! I joined PS in Sept 2022 after a brief time on Tinder and being too afraid of telling potential partners about HSV. I had a few messages straight away but one that I particularly liked. We cut the usual never ending messaging short, spoke on the phone easily for over an hour and organised a date the following week. We hit it off instantly. He proposed on our 1 year anniversary! So for me, this site was great otherwise we would never have met!
Yes, you may have a sti, but this site isn't the answer. It's full of abandoned profiles and it's a complete waste. I was on it 5 years. Trust me, I know. I once sent out over 20 messages and didn't get back one reply. I did meet three people in 5 years from it, but they were just hard up for safe sex. It was distasteful to say the least. I will never go on there again.
I subscribed for a 1 month membership. I canceled a week before renewal date. They have drafted money from my account for an additional 3 months. They supply customer service email address that does not respond. I submitted 5 emails requesting a 3 month refund. I have called customer service phone number and no one answers. Their site explains "no refunds" if u cancel through your bank. So far... 3 additional charges have been made... no phone answer... no refund... no customer service email response. So I am about to cancel through my bank. I will not be refunded, but at least these leaches will get no more money from me. I discourage ANYONE considering this site from signing up.
Tip for consumers:
DO NOT JOIN
I have registered an account on PS. The features are good. But the most ting that impressed me was their customer service. I request a refund, and then they reply to me and issue a refund. It's about 1-2 hours. I likes their expert service.
Tip for consumers:
Their chatroom is very active.
The site has changed. The blacks can put Looking for an African Brother but if a White person is only looking for their own race they will freeze your account. 8f you comment on a black person's blog that is for everyone. They will bully you even if you make sense. They are very discriminating. I have had people from that site stalk me.They give out your personal info. This site is dangerous and white people are not safe on there. If you are republican or Christian they also hate you. I had people get mad because I did not want to to date a democrat. If it's private and our stuff is personal so should be our experience. I have met lots of Russians, Nigerians on a peace keeping mission. There is also tons of Goverment officials on the site investigating everyone who loves God or is republicans. The site is so dangerous.
Tip for consumers:
This site is very dangerous stay off. The goverment is using it to stalk people and get close to them.
Our goal is to provide a safe and inclusive environment for all users, regardless of their race or political beliefs. We take reports of harassment very seriously and have systems in place to address any issues that may arise.
If you feel that your account has been frozen unfairly or if someone has stalked you, please reach out to our customer support team with specific details so they can investigate further and take appropriate action.
Regarding the concern about personal information being shared, we want to assure you that we prioritize user privacy. Any personal information provided during registration or through private messages remains confidential unless disclosed by the user themselves.
While there may be members from various countries using our service, it does not imply involvement from government officials investigating individuals based on religious beliefs or political affiliations.
A niche dating site for people with Herpes, HPV, HIV/AIDS, etc I say PositiveSingles is a perfect std dating site because I can talk with so many real peopel. It is just so easy to use. It has many useful features like chat group. It can offer us many chances to meet people who meet our needs and share life with. We talk hobbies, food, travel in such a friendly group. Do not care about fakers, they are on all dating sites. I hope I will find love in one day.
Tip for consumers:
Sometimes they have a discount price.
I felt very sad when I found I was positive. In the past several years, I joined a lot of groups or communities online, and no success. Until I download the Positivesingles app. It's very convenient. I can communicate with other single people with the same STD easily. The app is very interesting and effective than other std dating apps.
The site is over price and no there isn't anyone to date because its the same people for the last 2 yrs.Its more dead then a grave site and it will put you in more depression then what you are in.The site dont care on helping people because everything is blocked off unless you pay 30$ and yes you will be wasting money to a dryer site then the desert. 0 star force to give them 1 star.
PositiveSingles has been online for over 22 years. The website spent a lot of money to build the No.1 STD online dating user base and provide 7*24 hours of customer service.
If you want to save a few bucks, it can be $15.99 per month. You can get significantly less expensive the longer the term you select. We have found that some people that purchase the one-month membership with Positive Singles end up sticking around for several months unless they have some great luck right off the bat.
We have 2+ millions members now. If you can not find enough profiles, you might have met a problem with your criteria. Could you tell us your registered email for checking or contact us again at support@positivesingles.com? We will investigate it right away.
In order to use this site effectively you need to pay. You are only allowed to "wink" at someone or post comments on forums. Not really a place to chat online first to see if you want to take the relationship to the next level.
Yah so the 5 star reviews you see are spam I assure you.
Stay away from this site. It is extremely expensive and most profiles are 'dead' once people see what it costs... they will not come back since only 'gold members' can talk to each other.
I signed up for a month and found many of my potential matches were inactive for over a year. I did manage to find an active match but since she wasn't a 'gold' member she couldn't reply back anyway! She did manage to communicate by 'winking' at me several times lol.
I found out There was a class action lawsuit filed against this company in 2012 for deceptive advertising and selling user profiles to 'affiliates' among other things. Just google the case to get more details if you want to see proof.
So lovely herpes dating app, it helped me to meet many like-minded people to communicate with, it's easy to use and it's a safe place by verifying the photo, it's a good choice to starting dating again on PS.
After charging my credit card for a 1 month membership they deleted my account. It has been about a week since I wrote to customer service to ask what had happened and I have still not heard back. I get it. I GOT RIPPED OFF! Ffs!
Thank you for your feedback and sorry for the bad experience here. Please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at support@PositiveSingles.com. Usually, we deal with your requests within one business day.
Customer service is very poor. Tried to get in touch with them a few time with no success. There is no feature to chose the people who contact you from your area or your age bracket. I get contacts from people all over the US, and very little from my area, and even though I specified age preference, people who contact me are either way older or younger than me. It's very crappy and outdated site. Don't waste your money.
Thanks for your feedback, firstly, sorry your bad experience here. Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.
The std dating site positivesingles allowed me to find exactly what I was looking for in my life. I'm living with HSV-1, I found a partner with their premium dating service. It's a highly recommend online dating site to find a relationship again..
If you must, use this site for the search feature only! Do not blog in this site. There is at least three factions in the blog that will bully you senseless. Most factions feud with each other and get user blogs and accounts removed for sport. PS support staff tends to favor the groups (gangs) because of the sheer numbers of report they generate to get users removed. PS support will not investigate fairly as they tend to bow out to the herd. Avoid the blogs and save yourself the anger and frustration. Just use the traditional search features to find and reply to matches.
I can't log into my account even though the password and username is correct having clicked on the forget mail, no password recovery mail has been sent to date and non of my mails to positive singles has been replied
I come here and find the best STD app to join. Since HSVsingles has gone, I download PositiveSingles. The best feature is the " Chat Room". Every day, so many people are taking here. And I talk with some online like-minded people here, talk about love, travel, and friends. People here are positive and friendly. I do not mean to find love, but want to make some friends who will accept me with STD. Big love.
Been on Positive Singles site for 10 years. The site is riddled with FAKE profiles of women who look good but are not real, they ask for money, seek private information, and are just scammers. There is a fake profile reporting tool on the site but the site Admins cannot keep up with the fake reporting, and new profiles that are fake as they do not screen them. It's a giant mess.
Thanks for your feedback, firstly, sorry about your bad experience here. We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestions, please feel free to contact us at support@positivesingles.com.
This site is a need, but I so wish it were not. I agree with all the other comments about the site in terms of the use and look of both the website and app. The website is clunky to be honest the filters is not the best. The app is not much better, as it lags quite a bit and there is no real frills with it. In terms of membership and responsiveness, I agree with other's have said. The site is an effort in frustration that must be undertaken. I do not live in a small city by any means and still responsiveness is minimal at best or at least in my experience it is, and I really do not think I am that bad looking of a guy. This site again is needed as there is not a lot from an alternative perspective that I know of, but I would rather do without it as it really makes a stressful situation much worst.
Thanks for your feedback and sorry about your bad experience here. We are endeavoring to improve our services, including the filters on both the website and APP. If you have more details to share, please feel free to contact us at support@positivesingles.com. Any suggestions would be greatly appreciated.
Don't believe the statement that this is a Silicon Valley company. This is a lie. This company is wholly based in China. All employees are in China and the owner is a China national. All profile and personal info of all members is in the hands of the Chinese. I would not be surprised if the Chinese Government is not getting profile information as well. Everything about this company is a scam including the tens of thousands of fake profiles they created when they launched the site. This only thing this site wants from you is your money. How do I know this? I use to be one of their marketing partners!
Tip for consumers:
Don't pay to become a member because the only people who contact you are scammers.
For more than 23 years, Positivesingles has been a trusted and reliable brand within the online herpes community. Its long-standing presence has solidified its position as a leader in providing support and connections for individuals facing this common condition. As a multinational corporation, Positivesingles has established local offices in key locations such as the USA, Canada, and Singapore, ensuring that its services are accessible to a diverse range of users.
It's important to note that as of now, Positivesingles does not have an office in China. However, its global reach and commitment to serving communities worldwide remain unwavering. By offering localized support through its offices in various countries, Positivesingles demonstrates its dedication to meeting the unique needs of its members across different regions.
The extensive experience and international presence of Positivesingles make it a reliable and trusted resource for individuals seeking connection, support, and understanding within the online herpes community.
So expensive simply for the privilege of messaging someone you're attracted to. The site is boring and slow with few people using it. It is because of the extortionate membership fee that few people sign up. I have emailed them to suggest that they significantly reduce the membership fee in order to bring in more people. They would most probably bring in more revenue if they charged just a tenth of the fee. Pure greed and short sightedness.
I have been on PositiveSignles for about three years. I am so lucky to find such a site for people like me. I have gotten some support form those kind people there. I'd like to share it with people who need it. Wish you good luck on this site.
I was on the site for over a year and kept paying their pricy membership with the hope of finding love. I got depressed dealing with shady people. I used to run background checks and almost all guys I checked, 20 in total are violent offenders. The site has dangerous people who pry on desperate women looking for love. Watch yourself as a woman. I left after realizing how dangerous it can get for a woman. I don't know if the site owner or admins know about the infiltration of these aggressive and demeaning. People on the site. Woman I warn you, watch yourself on that site. I am giving them a star because there is no zero star, scary site, avoid it!
Tip for consumers:
Beware of dangerous men on the site. Crazy predators who hunt desperate women on the site.
Hey Tammy, your opinion really matters to us, so thank you for taking the time to leave this review. We apologize if the activities of some members have negatively impacted your experience on our site. We are working hard to improve our service, keeps away unserious users and filters out scammers. If you find any scammers or offenders, please block them and report to us. Please email us at support@positivesingles.com. Our team will help you as soon as possible!
The algorithm is absolutely awful. Idk if it's an attempt to force you to buy a subscription, but everyone with a subscription complains as well. People SHOULD NOT be able to message without matching... that's most of the complaints. People are reaching out and unread, ghosted, etc. Then the weirdest feature of all is being able to see how many times someone has view your profile. There aren't that many people in one area from my experience... but it's also easy to forget if I haven't seen them before. This gives people a false sense of interest... noooooo, I was just reading your profile to get a vibe.
PS will hit gold if they modeled Hinge or OkCupid. They probably think they're successful because of the crazy high membership.
Thanks for your feedback! If you don't want to be contacted by others who don't match your criteria, you may change your profile privacy settings and hide your profile from them. You may add "Private Notes" or "Tags" to other profiles. This may help you classify and remember profiles you liked or viewed.
If you have more details to share, please feel free to contact us at support@positivesingles.com. Any suggestions would be highly appreciated.
I signed up for this stupid website a couple of times and had my account suspended. I was just browsing, and in my area, there aren't a lot of options... then out of the blue they suspend my account. Customer service then wanted me to send them personal identifiable information (PII), which I do not feel comfortable doing, and would recommend anyone NOT to avoid this site. I read some of the other "positive" reviews on this site, and judging by their english and mimicking each other's themes, i suspect they are fake reviews written by this scammy company. I read several reviews on BBB that were not encouraging about billing issues. I would NEVER give my payment information to this $#*! website. What a joke. Canadians, eh...
Tip for consumers:
don’t use it.
Thanks for your feedback and sorry about your bad experience here. It's possible that our system has detected some unusual details on your account. There are several methods to get your account verified and reinstated. Could you tell us your registered email for checking or contact us again at support@positivesingles.com? We will investigate it right away.
As the largest dating site for people living with STDs, they do have many members with Herpes, HIV and other STDs. No need to worry about discrimination. They have forums and blogs for people to share their stories, to support other people with the same problem. You can always chat with many online members at the chatroom.
This site is disgusting, and you have to hope the owners/operators end up in hell. They defraud people with an STD who are simply looking for to find love and happiness. What is more low than that? Most profiles of attractive women are fake. That's to get men to open up their wallets and pay for memberships. They even have people who work there who send you messages making you think these attractive women are interested. BURN IN HELL MOTHER$#*!ERS.
We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.
The Best & Largest STD Dating Site & App for People with Herpes (HSV-1, HSV-2), HPV, HIV/AIDS & Hepatitis. Join for FREE and meet singles with STDs
Thanks for your feedback. Please make sure you have sent us your feedbacks to the right email support@positivesingles.com. Could you tell us your registered email for checking? We will investigate it right away.