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PositiveSingles has a rating of 2.0 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PositiveSingles most frequently mention customer service, fake profiles, and many people problems. PositiveSingles ranks 659th among Dating sites.
This company responds to reviews on average within 11 days
I'm not sure if I just fluked it, but this site saved me from all those others! I joined PS in Sept 2022 after a brief time on Tinder and being too afraid of telling potential partners about HSV. I had a few messages straight away but one that I particularly liked. We cut the usual never ending messaging short, spoke on the phone easily for over an hour and organised a date the following week. We hit it off instantly. He proposed on our 1 year anniversary! So for me, this site was great otherwise we would never have met!
Yes, you may have a sti, but this site isn't the answer. It's full of abandoned profiles and it's a complete waste. I was on it 5 years. Trust me, I know. I once sent out over 20 messages and didn't get back one reply. I did meet three people in 5 years from it, but they were just hard up for safe sex. It was distasteful to say the least. I will never go on there again.
I have a good experience on PositiveSingles, and I meet some friends who are living with herpes. The best online STD community in the world.
The free website does not allow you doing anything. Besides, I am really impressed about the bad reputation and more impressed that I agree...
The mobile version of the positivesingles website has a very good experience, mainly because it is more convenient to browse on a mobile phone.
After creating an account, and paying for a premium subscription, I logged out, and logged in about an hour later, the site then complained of 'suspicious activity' and I am blocked from the site. I have no idea what that would be about. Why it thinks I could be suspicious, No 'spammer' is obviously going to pay $33 for a membership, they are going to use the free account. All I did after creating my profile and buying a subscription was browse for 10 minutes. So there is nothing suspicious about what I was doing.
I would seriously reconsider sending them your money, as they may keep it and deny access, and there won't be anything you can do about it.
DON'T COUNT ON GOOGLE PLAY to help either. They will not refund my money even after requesting the refund within an hour of signing up and being blocked from the site. If I had paid with a credit card, the credit card company would immediately refund the money if they didn't provide the service. I paid with google play and a google gift card specifically to remain anonymous.
UPDATE: They are now saying my profile content is 'suspicious', this is complete nonsense, as it's the same profile as is on their own other site MPWH that has had no issue. They are demanding my drivers license to allow me to use the site. Why would anyone want to give their Drivers license to a site that is for STD's. If the site gets hacked, your drivers license and information will be stolen, and you could be outed to the public. Also a good reason not to put photo's on such a site, just email them to a potential match.
Them accusing me of suspicious activity is obviously not true.
I replied to the site that I am an ideal user, always respectful to everyone, you can see this by viewing my activity on your other MPWH site. I told them they need to give my money back or allow access to the site, and that I never agreed to give anyone my drivers license.
Update: Well, I was surprised, but they have fixed it, I now have access. I've updated the rating above. Hopefully these issues do not return.
Tip for consumers:
Sign up for this site anonymously - buy a google cash play gift card and use on google play. Keep in mind you may lose your money, but at least sites will not have your personal information. I wouldn't post personal photos, keep off the site and email them to users directly instead. Even beyond a companies reputation, any site can be hacked and info made public. Of course if you don't mind other knowing your health information, then don't worry about it.
After my positive result, I joined this site and feel welcomed and surrounded by warm and support all over!
This is best site in this segment, many profiles and the privacy is good. Just one word about this site. Simply great site.
I came across this website to find hsv singles, I have found my partner at this site. Thanks to the site. I have found my partner...
Don't pay for this crap site Most women on there aren't real the site uses them as bait to get men to sign up garbage site
We do not accept any fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.
About a month ago I decided to take a break from Positive Singles. When I came back, made a new profile and attempted to pay the membership my payment wasn't accepted which led to me trying to contact the people that run this site. They never answered my inquiry but my profile was promptly suspended. When I asked them why my page was suspended I was told their system has detected unusual activity on my account (which is nonsense because I'd barely been back a half a day) and that I needed to "verify" which involved me sending them a picture of my ID. Against my better judgment, I did. This happened Dec 6. I have yet to hear from them. I have had issues with this site and it's parent company, successful match, many times in the past but have always let it go due to the nature and slight necessity of the site. But this behavior, during a pandemic when human connection on a emotional level is saving lives, is unacceptable and only shows the character or lack thereof of the people behind this site. A part of me believes discrimination is involved considering the way they handle or promote profiles belonging to white people is much better than how they treat the profiles of people of color. (Way better). Needless to say, I'm highly pissed and disappointed in them. Save your time, effort and money and give Positive Singles and MPWH a wide berth which is what I'll be telling to everyone I know that would have a need of such a site.
Update: Recently learned from an aquaintance that used the site that her pictures were stolen by the site and used for a fake profile. I wasn't surprised when she told me this considering there are plenty of people on the site that include a warning and threat of legal action on their page towards PS but it's still all very disturbing. Person shouldn't have to deal with such things when trying to establish a genuine human connection.
Tip for consumers:
Find a different site.
Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.
No one to talk to. Very few profiles with photos. I wonder if there are any robots pretending. Or just fake profiles to enlarge conten
We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.
Now i will say i have met a hand full of women off here at least 10 in person and i have yet to pay for anything cause they either messaged me first or i found a way to look them up or vise versa thas the only thi g i will say that is remotely gud bout this site is that i have met some women from the site but they really pissed me tbe hell off when tbey suspended my account for absolutely nothing at all had no aparent reason to do so... this is a bill$#*! $#*! site if they cant relay a cause or reason as why u suspended my account evn or especially if im not a payin member fhas jus sum garbage a** bulls*** anyway you look at it suspended for no reason then i cant get in contact with you to see as of why... bad business PS i hope yal get shut TF down and down for gud and some other site surfaces that is more bout business cause clearly you are not... IN MY OPINION PS GETS A STRONG A**... F... F*** Positive Singes BS A** site straigt up garbage
Good luck trying to cancel a subscription
You give you instruction on how to do this that DO NOT exist
Tip for consumers:
Don’t go there !!
You have the right to cancel your subscription, without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at support@PositiveSingles.com. Usually, we deal with your requests within one business day.
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The Best & Largest STD Dating Site & App for People with Herpes (HSV-1, HSV-2), HPV, HIV/AIDS & Hepatitis. Join for FREE and meet singles with STDs
Positivesingles sets itself apart from other online dating platforms with its exceptional user-friendly policy. We understand the importance of customer satisfaction and strive to ensure a seamless experience for our users.
If you find yourself in need of a full or prorated refund within a reasonable time frame, or if you're unsatisfied with the service provided, Positivesingles offers convenient channels for resolution.
By contacting our customer service team at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or reaching out via email at support@PositiveSingles.com, you can initiate the refund process or seek assistance. Rest assured, Positivesingles is dedicated to addressing these inquiries promptly, with a commitment to resolving your concerns within 24 hours.
For users who have made payments through the Google or Apple app stores, it's important to note that billing is handled by these respective platforms. If you require a refund in such cases, Positivesingles recommends reaching out to Google or Apple directly.
Our customer service team is also available to provide detailed guidance on the refund process and can be reached at 1-416-628-1072 / 1-833-408-2593 (Toll-Free). We will gladly assist you in navigating any billing-related issues and provide the necessary support.
Positivesingles prioritizes the satisfaction of its users, and our user-friendly policy reflects this commitment. By providing accessible avenues for refund inquiries and timely assistance, our platform ensures our customers have a positive experience and can rely on the support offered.