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Colorado
1 review
5 helpful votes
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I was charged an extra $20 on my order. I had to call twice because I got hung up on the first call. Both calls I was on hold for 1 hour until I finally reached someone. I was told the extra $20 was for delivery fee, processing fee, taxes and tip. When I placed the order and checked out it was $51, I didn't notice the extra $20 until I looked on my bank account. Don't give this piece of $#*! company your money. Go to grubhub, they don't rip its customers off. $#*! post mates!

Date of experience: March 9, 2021
Kentucky
1 review
0 helpful votes
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Postmates is awesome!
April 22, 2017

Late night shift at a hospital- ordered locally and it was smooth, app worked perfectly and came here faster than the stated time! Not sure why so many have had issues, I hope they keep up the good work!

Date of experience: April 21, 2017
Illinois
3 reviews
8 helpful votes
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Steep fees
August 25, 2017

Selection is decent but it's really nothing to write home about. Don't be fooled by the "delivery credit" they give to get you to sign up. The delivery charge is only a small part of the actual fees they charge. The bulk of it is hidden under "taxes and fees," in case you were wondering why tax is suddenly 25%. The prices end up being the same or slightly higher than traditional delivery sites like Grubhub except you get the added bonus of seeing where your delivery guy is, which can be either helpful or infuriating.

Date of experience: August 25, 2017
Georgia
1 review
1 helpful vote
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The Customers don't tip!
September 3, 2017

So I actually shadowed my gf who just started this job. Looks like the company pays right so far. The customers though just like with any tipping job don't seem to know what a tip is. This is for all you cheap losers who have given a 1 star. Life isn't free. If you use a service to continue to keep sitting around your house your gonna pay a premium. Learn to tip! You won't get a nicer person than my girlfriend you cheap skates! Your not being ripped off!

Date of experience: September 3, 2017
Maryland
1 review
0 helpful votes
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I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!

Date of experience: June 9, 2022
New Mexico
1 review
1 helpful vote
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Fleet driver!
May 21, 2020

I am a fleet driver for Postmates. Yes we are underpaid but that's what good delivery service comes in for tips. I've never cropped or had food ruined by my driving. I always go over the order when I receive it and if the receipt is correct. I lay out a sanitized Mat so I don't have to put the food on the floor with the new social distancing rules. I sanitize after every order and my mat I lay down. I know all delivery services are different with drivers. Some of us take pride In our services and try to make a smooth delivery for all parties.

Date of experience: May 21, 2020
California
1 review
0 helpful votes
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Update to previous post
March 2, 2020
Updated review

Update: after venting my complaints on postmates facebook account I was refunded my money and Offered to keep my account open with the promise to educate their employees on the issue. I do hope they follow through with educating their employees. I didnt care about the refund by that time but just wanted them to recognize the inconsiderateness. They have apologized and thats more than I can say for other companies who disregard the accommodations needed for disabled individuals.
It is a huge service for people like me who arent that mobile to have food delivered quickly. So I will give postmates another try.

Date of experience: March 2, 2020

Not disability friendly
February 13, 2020
Previous review

I dont even want to give 1 star. I have specific instructions in my order notes to leave my delivery at my door if I do not answer right away. My disability makes it impossible to move quickly. Since I put that note in my account I have ad the best postmate employees accommodate me until this morning. This postmate left and didnt deliver my order. I assume they left because thats what they claim. When I reported my missing order to postmates they decided I would receive a refund for my food. So I paid for food not delivered to me when the postmate didnt do their job properly. I further complained in response to that email and basically was told sorry for your frustration but they cannot help. So I cancelled my account. Its frustrating dealing with a disability. Its even worse when companies dont care and take advantage of those situations.
Those with disabilities use someone else!

Date of experience: February 13, 2020
Wisconsin
1 review
1 helpful vote
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My estimated total was 30% less than what I was actually charged and I have to pay $20 to cancel. I would have just drove to get my food I'm so annoyed! Never ever using postmates again, literally a scam. The percent error on that estimate is out of the roof!

Date of experience: December 30, 2018
North Carolina
3 reviews
0 helpful votes
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Spoiled food
August 15, 2020

Since we ordered from Postmates the restaurant said we had to contact Postmates for a refund. Postmates said that's not the kind of thing they refund - then who does? My order came to $55.50. Postmates refunded $3.58! This is their response:
" Thanks for reaching out to us! I'm sorry to hear that you have an issue with your order. I know how frustrating this can be, I would also feel the same, I'm be happy to assist you with this matter today.

We are sorry to hear about the quality of your order. I know it's frustrating to receive an order that's not what you expected. We can not issue an additional credit or refund at this time.

We want to assure you that we greatly appreciate your feedback. We always want to consider the quality of products available on the Postmates platform.

I hope you will give us a shot in the future to give you a great delivery experience! Please stay healthy and safe, have a nice one!
Todd S
Customer Service Professional
https://postmates.com"
Seriously!

Date of experience: August 15, 2020
New Jersey
1 review
1 helpful vote
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These people seriously don't even deserve one star.

Their customer service is the hardest department to reach! I've been at it for almost a week for an order that was cancelled and I was still charged. So ridiculous! I just want my damn refund!

Date of experience: January 10, 2017
Washington
1 review
1 helpful vote
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USED to be great
April 10, 2019

With all the competition of food delivery in place I am shocked Postmates is still in business. They have lost their customer service touch and now are just into making money. So I as a consumer choose to spend my dollars elsewhere. This is after asking them to rectify more than one mistake and telling me no. Shame shame.

Date of experience: April 10, 2019
Virginia
1 review
0 helpful votes
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Changed the price
December 27, 2020

I checked out with $39.54 total after huge delivery fee's and service fee's. FIne. The amount on my credit card charged raised to $45 and it posted. Do not buy they are hoping to take orders from $#*!s who don't check

Date of experience: December 27, 2020
Kim C.
Washington
1 review
1 helpful vote
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We attempted to use postmates for our office, but after a month of headaches with incorrect orders, mis-delivered food, and no shows, we receive an error that our ip address has been blocked. The only way to get in contact with them is through email, which takes an exorbitant amount of time if they don't like what you are disputing.

Date of experience: September 21, 2016
Illinois
1 review
1 helpful vote
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Food never got here
February 12, 2017

Ordered food. 1 hr 20 minutes later no food. Driver can't be reached. Site boasts 1 hour delivery promise. Simple chain restaurant 1.5 miles from home I guess my time after all isn't worth what they charge. Customer service offered to waive huge $10 delivery fee if we waited for another driver. Sorry ordered food to spend more time with my daughter now she's starving and I'm rushing to put something in the oven.

Date of experience: February 12, 2017
Missouri
2 reviews
3 helpful votes
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Postmates: Get your act together. It's not okay to be over 50 minutes past your ETA, the courier not respond about the delay and then pretend like everything's cool. I had already made an alternate dinner plan after the constant delays and am mad that they charged for the food order without delivering it.

I am now cheering for getting Uber Eats in the city, Postmates - you have to do right by your customer or there's no point. Look at everyone here, so many 1 star ratings should tell you something.

Date of experience: December 4, 2016
Illinois
4 reviews
16 helpful votes
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Greedy & Dishonest.
January 27, 2021

Hooked me by offering free delivery, but then at checkout added $6 in service fees (beside the delivery credit and on top of increased food charges and tax.) Greedy & Dishonest. Can't give them my business.

Date of experience: January 27, 2021
Illinois
1 review
2 helpful votes
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They're the worst!
October 7, 2019

Every order I've made has had a missing item. They're delivery is slow, there fees are ridiculous, the customer service is crap, they've refused to give me refunds even after charging me for items I didn't get, forced tipping glitch that cost me money and they did nothing about it. They just don't care.

Crap company, run by crooks.

Date of experience: October 7, 2019
Rhode Island
1 review
1 helpful vote
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Horrible - customer service. I received texts ( after 2 hours) delivery would be arriving soon ( restaurant is less than 5 miles away). Kept phone glued to me; next update stated food was delivered. Tried calling and texting the number where they communicated with me - not available! So almost 3 hours later; no food; no call back and out 20.00. Oh interestingly enough - I did get asked how much did I want to tip... fast forward - next day - have not heard back yet and the charge is still on my bank account. They need a live person to answer when your delivery is en route and you have already been charged!

Date of experience: October 7, 2020
Illinois
1 review
1 helpful vote
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If you decide to use this delivery service, know it's 99.9% likely you won't receive your order. Used this company twice and both times have been terrible... one star is too many. First time it took nearly 30 minutes for them to inform me no drivers were in the area to pick up my order and it was cancelled. Second time they texted me about an unavailable item and gave a 15 minute time frame to select a new item (though they only provided 5-6 choices) before the order was cancelled. So I called the restaurant and spoke with them about substituting, but since I didn't go through postmates, order was of course cancelled. Two words... lesson learned.

Date of experience: January 20, 2017
Oregon
2 reviews
25 helpful votes
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Too much $
January 5, 2018

Ordered food, $52.00 a lot for Chinese for two people right? Looked at credit card statement charged $67.54 OMG! Sent email asking why and got auto email back stating if food is ordered from a restaurant not on their list there are extra fees. Thats it? Really. Dont use this service!

Date of experience: January 5, 2018

Overview

Postmates has a rating of 1.1 stars from 875 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Postmates most frequently mention customer service, delivery fee and credit card. Postmates ranks 174th among Food Delivery sites.

service
165
value
152
shipping
108
returns
118
quality
139
+142