Postmates

Since we ordered from Postmates the restaurant said we had to contact Postmates for a refund. Postmates said that's not the kind of thing they refund - then who does? My order came to $55.50. Postmates refunded $3.58! This is their response:
" Thanks for reaching out to us! I'm sorry to hear that you have an issue with your order. I know how frustrating this can be, I would also feel the same, I'm be happy to assist you with this matter today.

We are sorry to hear about the quality of your order. I know it's frustrating to receive an order that's not what you expected. We can not issue an additional credit or refund at this time.

We want to assure you that we greatly appreciate your feedback. We always want to consider the quality of products available on the Postmates platform.

I hope you will give us a shot in the future to give you a great delivery experience! Please stay healthy and safe, have a nice one!
Todd S
Customer Service Professional
https://postmates.com"
Seriously!

I ordered with postmates for the first time. My order was 30 minutes later than even tiger latest estimate. And I only received half of my order. Now I've been waiting on customer support for over half an hour with no response.

I was charged an extra $20 on my order. I had to call twice because I got hung up on the first call. Both calls I was on hold for 1 hour until I finally reached someone. I was told the extra $20 was for delivery fee, processing fee, taxes and tip. When I placed the order and checked out it was $51, I didn't notice the extra $20 until I looked on my bank account. Don't give this piece of $#*! company your money. Go to grubhub, they don't rip its customers off. $#*! post mates!

I checked out with $39.54 total after huge delivery fee's and service fee's. FIne. The amount on my credit card charged raised to $45 and it posted. Do not buy they are hoping to take orders from $#*!s who don't check

Postmates: Get your act together. It's not okay to be over 50 minutes past your ETA, the courier not respond about the delay and then pretend like everything's cool. I had already made an alternate dinner plan after the constant delays and am mad that they charged for the food order without delivering it.

I am now cheering for getting Uber Eats in the city, Postmates - you have to do right by your customer or there's no point. Look at everyone here, so many 1 star ratings should tell you something.

Every order I've made has had a missing item. They're delivery is slow, there fees are ridiculous, the customer service is crap, they've refused to give me refunds even after charging me for items I didn't get, forced tipping glitch that cost me money and they did nothing about it. They just don't care.

Crap company, run by crooks.

Horrible - customer service. I received texts ( after 2 hours) delivery would be arriving soon ( restaurant is less than 5 miles away). Kept phone glued to me; next update stated food was delivered. Tried calling and texting the number where they communicated with me - not available! So almost 3 hours later; no food; no call back and out 20.00. Oh interestingly enough - I did get asked how much did I want to tip... fast forward - next day - have not heard back yet and the charge is still on my bank account. They need a live person to answer when your delivery is en route and you have already been charged!

If you decide to use this delivery service, know it's 99.9% likely you won't receive your order. Used this company twice and both times have been terrible... one star is too many. First time it took nearly 30 minutes for them to inform me no drivers were in the area to pick up my order and it was cancelled. Second time they texted me about an unavailable item and gave a 15 minute time frame to select a new item (though they only provided 5-6 choices) before the order was cancelled. So I called the restaurant and spoke with them about substituting, but since I didn't go through postmates, order was of course cancelled. Two words... lesson learned.

It was the first time using the service. I placed an order for 2 pizzas, which were priced at $27.50 + tax + $5.99 delivery fee, which was fine. I ended up paying $49.00+! They are price gougers! Never use this service. They dont have a customer service PHONE number, just email and the responses are generic and really dont answer your question. Stay away! I do have to mention, my driver was wonderful. She went a step above and also included paper plates and utensils. She should get a job with Uber Eats, now that is a service that has their stuff together!

I have been a postmates customer on and off for 2 years - my most recent experience has put me off them completely.

- I was charged $44 for my order that I reviewed and approved for $27. While $44 isn't a big deal in the bigger range things that's 63% more than I agreed to! They also added a service fee post me approving the order (their support center says this is transparent fee and never added on). I tried contacting support 7-8 times - all unhelpful - the cherry on the top was the support person who said "I hope we get the opportunity to redeem ourselves with this failed order by completing more orders for you in the future."

Postmates website says item prices may change - depending on their relation with a merchant. However, their online documentation clearly states service fee will be shown at review before being applied. Also an order cost increasing from $27 (inc taxes and fee) to $44 - thats ridiculous. Not going to use them again.