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North Carolina
3 reviews
0 helpful votes
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Spoiled food
August 15, 2020

Since we ordered from Postmates the restaurant said we had to contact Postmates for a refund. Postmates said that's not the kind of thing they refund - then who does? My order came to $55.50. Postmates refunded $3.58! This is their response:
" Thanks for reaching out to us! I'm sorry to hear that you have an issue with your order. I know how frustrating this can be, I would also feel the same, I'm be happy to assist you with this matter today.

We are sorry to hear about the quality of your order. I know it's frustrating to receive an order that's not what you expected. We can not issue an additional credit or refund at this time.

We want to assure you that we greatly appreciate your feedback. We always want to consider the quality of products available on the Postmates platform.

I hope you will give us a shot in the future to give you a great delivery experience! Please stay healthy and safe, have a nice one!
Todd S
Customer Service Professional
https://postmates.com"
Seriously!

Date of experience: August 15, 2020
Arizona
2 reviews
1 helpful vote
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Never again
June 25, 2021

I ordered with postmates for the first time. My order was 30 minutes later than even tiger latest estimate. And I only received half of my order. Now I've been waiting on customer support for over half an hour with no response.

Date of experience: June 25, 2021
Colorado
1 review
5 helpful votes
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I was charged an extra $20 on my order. I had to call twice because I got hung up on the first call. Both calls I was on hold for 1 hour until I finally reached someone. I was told the extra $20 was for delivery fee, processing fee, taxes and tip. When I placed the order and checked out it was $51, I didn't notice the extra $20 until I looked on my bank account. Don't give this piece of $#*! company your money. Go to grubhub, they don't rip its customers off. $#*! post mates!

Date of experience: March 9, 2021
Washington
1 review
1 helpful vote
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USED to be great
April 10, 2019

With all the competition of food delivery in place I am shocked Postmates is still in business. They have lost their customer service touch and now are just into making money. So I as a consumer choose to spend my dollars elsewhere. This is after asking them to rectify more than one mistake and telling me no. Shame shame.

Date of experience: April 10, 2019
Kim C.
Washington
1 review
1 helpful vote
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We attempted to use postmates for our office, but after a month of headaches with incorrect orders, mis-delivered food, and no shows, we receive an error that our ip address has been blocked. The only way to get in contact with them is through email, which takes an exorbitant amount of time if they don't like what you are disputing.

Date of experience: September 21, 2016
New Jersey
1 review
1 helpful vote
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These people seriously don't even deserve one star.

Their customer service is the hardest department to reach! I've been at it for almost a week for an order that was cancelled and I was still charged. So ridiculous! I just want my damn refund!

Date of experience: January 10, 2017
Kentucky
1 review
0 helpful votes
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Postmates is awesome!
April 22, 2017

Late night shift at a hospital- ordered locally and it was smooth, app worked perfectly and came here faster than the stated time! Not sure why so many have had issues, I hope they keep up the good work!

Date of experience: April 21, 2017
Virginia
1 review
0 helpful votes
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Changed the price
December 27, 2020

I checked out with $39.54 total after huge delivery fee's and service fee's. FIne. The amount on my credit card charged raised to $45 and it posted. Do not buy they are hoping to take orders from $#*!s who don't check

Date of experience: December 27, 2020
Illinois
1 review
1 helpful vote
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Food never got here
February 12, 2017

Ordered food. 1 hr 20 minutes later no food. Driver can't be reached. Site boasts 1 hour delivery promise. Simple chain restaurant 1.5 miles from home I guess my time after all isn't worth what they charge. Customer service offered to waive huge $10 delivery fee if we waited for another driver. Sorry ordered food to spend more time with my daughter now she's starving and I'm rushing to put something in the oven.

Date of experience: February 12, 2017
Missouri
2 reviews
3 helpful votes
Follow Siddharth K.
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Postmates: Get your act together. It's not okay to be over 50 minutes past your ETA, the courier not respond about the delay and then pretend like everything's cool. I had already made an alternate dinner plan after the constant delays and am mad that they charged for the food order without delivering it.

I am now cheering for getting Uber Eats in the city, Postmates - you have to do right by your customer or there's no point. Look at everyone here, so many 1 star ratings should tell you something.

Date of experience: December 4, 2016
Illinois
4 reviews
16 helpful votes
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Greedy & Dishonest.
January 27, 2021

Hooked me by offering free delivery, but then at checkout added $6 in service fees (beside the delivery credit and on top of increased food charges and tax.) Greedy & Dishonest. Can't give them my business.

Date of experience: January 27, 2021
Illinois
1 review
2 helpful votes
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They're the worst!
October 7, 2019

Every order I've made has had a missing item. They're delivery is slow, there fees are ridiculous, the customer service is crap, they've refused to give me refunds even after charging me for items I didn't get, forced tipping glitch that cost me money and they did nothing about it. They just don't care.

Crap company, run by crooks.

Date of experience: October 7, 2019
Rhode Island
1 review
1 helpful vote
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Horrible - customer service. I received texts ( after 2 hours) delivery would be arriving soon ( restaurant is less than 5 miles away). Kept phone glued to me; next update stated food was delivered. Tried calling and texting the number where they communicated with me - not available! So almost 3 hours later; no food; no call back and out 20.00. Oh interestingly enough - I did get asked how much did I want to tip... fast forward - next day - have not heard back yet and the charge is still on my bank account. They need a live person to answer when your delivery is en route and you have already been charged!

Date of experience: October 7, 2020
Illinois
1 review
1 helpful vote
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If you decide to use this delivery service, know it's 99.9% likely you won't receive your order. Used this company twice and both times have been terrible... one star is too many. First time it took nearly 30 minutes for them to inform me no drivers were in the area to pick up my order and it was cancelled. Second time they texted me about an unavailable item and gave a 15 minute time frame to select a new item (though they only provided 5-6 choices) before the order was cancelled. So I called the restaurant and spoke with them about substituting, but since I didn't go through postmates, order was of course cancelled. Two words... lesson learned.

Date of experience: January 20, 2017
Oregon
2 reviews
25 helpful votes
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Too much $
January 5, 2018

Ordered food, $52.00 a lot for Chinese for two people right? Looked at credit card statement charged $67.54 OMG! Sent email asking why and got auto email back stating if food is ordered from a restaurant not on their list there are extra fees. Thats it? Really. Dont use this service!

Date of experience: January 5, 2018
Nevada
1 review
2 helpful votes
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20 minute rides for $2-3 per delivery. Not even enough to cover the gas you use to deliver in one single order. Takes almost 3-5 days to see tips. Under paid drivers and extremely long wait time for orders

Date of experience: August 23, 2019
Georgia
1 review
2 helpful votes
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How do you give 0 stars?
December 18, 2020

Food delivered (from 4 miles away) 30 minutes late. Cold and inedible. By the drivers admission she 'got lost". So it takes you, in the age of GPS, 36 minutes to find my house? You don't ca;; or text? You don't apologize? And customer service? I email and get several different people who all tell me it is not their fault. WHAT?! Your drive admitted it was!

Date of experience: December 18, 2020
Tennessee
1 review
0 helpful votes
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Smoke & Mirrors
October 6, 2020

Signed up for Postmates and within a few hours got a 50% off my next order code, so in a couple days ordered food but no discount. Wrote customer service and they come up with several excuses on why I didn't get the discount. Of course it was always my fault. They won't have to worry about me ever using their service again.

Date of experience: October 6, 2020
Florida
2 reviews
1 helpful vote
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Price Gougers!
June 3, 2018

It was the first time using the service. I placed an order for 2 pizzas, which were priced at $27.50 + tax + $5.99 delivery fee, which was fine. I ended up paying $49.00+! They are price gougers! Never use this service. They dont have a customer service PHONE number, just email and the responses are generic and really dont answer your question. Stay away! I do have to mention, my driver was wonderful. She went a step above and also included paper plates and utensils. She should get a job with Uber Eats, now that is a service that has their stuff together!

Date of experience: June 3, 2018
New Jersey
1 review
2 helpful votes
Follow Pallavi S.
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I have been a postmates customer on and off for 2 years - my most recent experience has put me off them completely.

- I was charged $44 for my order that I reviewed and approved for $27. While $44 isn't a big deal in the bigger range things that's 63% more than I agreed to! They also added a service fee post me approving the order (their support center says this is transparent fee and never added on). I tried contacting support 7-8 times - all unhelpful - the cherry on the top was the support person who said "I hope we get the opportunity to redeem ourselves with this failed order by completing more orders for you in the future."

Postmates website says item prices may change - depending on their relation with a merchant. However, their online documentation clearly states service fee will be shown at review before being applied. Also an order cost increasing from $27 (inc taxes and fee) to $44 - thats ridiculous. Not going to use them again.

Date of experience: February 24, 2020

Overview

Postmates has a rating of 1.1 stars from 875 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Postmates most frequently mention customer service, delivery fee and credit card. Postmates ranks 174th among Food Delivery sites.

service
165
value
152
shipping
108
returns
118
quality
139
+142