Postmates

I was charged an extra $20 on my order. I had to call twice because I got hung up on the first call. Both calls I was on hold for 1 hour until I finally reached someone. I was told the extra $20 was for delivery fee, processing fee, taxes and tip. When I placed the order and checked out it was $51, I didn't notice the extra $20 until I looked on my bank account. Don't give this piece of $#*! company your money. Go to grubhub, they don't rip its customers off. $#*! post mates!

Selection is decent but it's really nothing to write home about. Don't be fooled by the "delivery credit" they give to get you to sign up. The delivery charge is only a small part of the actual fees they charge. The bulk of it is hidden under "taxes and fees," in case you were wondering why tax is suddenly 25%. The prices end up being the same or slightly higher than traditional delivery sites like Grubhub except you get the added bonus of seeing where your delivery guy is, which can be either helpful or infuriating.

So I actually shadowed my gf who just started this job. Looks like the company pays right so far. The customers though just like with any tipping job don't seem to know what a tip is. This is for all you cheap losers who have given a 1 star. Life isn't free. If you use a service to continue to keep sitting around your house your gonna pay a premium. Learn to tip! You won't get a nicer person than my girlfriend you cheap skates! Your not being ripped off!

I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!

I am a fleet driver for Postmates. Yes we are underpaid but that's what good delivery service comes in for tips. I've never cropped or had food ruined by my driving. I always go over the order when I receive it and if the receipt is correct. I lay out a sanitized Mat so I don't have to put the food on the floor with the new social distancing rules. I sanitize after every order and my mat I lay down. I know all delivery services are different with drivers. Some of us take pride In our services and try to make a smooth delivery for all parties.

Update: after venting my complaints on postmates facebook account I was refunded my money and Offered to keep my account open with the promise to educate their employees on the issue. I do hope they follow through with educating their employees. I didnt care about the refund by that time but just wanted them to recognize the inconsiderateness. They have apologized and thats more than I can say for other companies who disregard the accommodations needed for disabled individuals.
It is a huge service for people like me who arent that mobile to have food delivered quickly. So I will give postmates another try.

Since we ordered from Postmates the restaurant said we had to contact Postmates for a refund. Postmates said that's not the kind of thing they refund - then who does? My order came to $55.50. Postmates refunded $3.58! This is their response:
" Thanks for reaching out to us! I'm sorry to hear that you have an issue with your order. I know how frustrating this can be, I would also feel the same, I'm be happy to assist you with this matter today.

We are sorry to hear about the quality of your order. I know it's frustrating to receive an order that's not what you expected. We can not issue an additional credit or refund at this time.

We want to assure you that we greatly appreciate your feedback. We always want to consider the quality of products available on the Postmates platform.

I hope you will give us a shot in the future to give you a great delivery experience! Please stay healthy and safe, have a nice one!
Todd S
Customer Service Professional
https://postmates.com"
Seriously!

I checked out with $39.54 total after huge delivery fee's and service fee's. FIne. The amount on my credit card charged raised to $45 and it posted. Do not buy they are hoping to take orders from $#*!s who don't check

Postmates: Get your act together. It's not okay to be over 50 minutes past your ETA, the courier not respond about the delay and then pretend like everything's cool. I had already made an alternate dinner plan after the constant delays and am mad that they charged for the food order without delivering it.

I am now cheering for getting Uber Eats in the city, Postmates - you have to do right by your customer or there's no point. Look at everyone here, so many 1 star ratings should tell you something.

Every order I've made has had a missing item. They're delivery is slow, there fees are ridiculous, the customer service is crap, they've refused to give me refunds even after charging me for items I didn't get, forced tipping glitch that cost me money and they did nothing about it. They just don't care.

Crap company, run by crooks.

Horrible - customer service. I received texts ( after 2 hours) delivery would be arriving soon ( restaurant is less than 5 miles away). Kept phone glued to me; next update stated food was delivered. Tried calling and texting the number where they communicated with me - not available! So almost 3 hours later; no food; no call back and out 20.00. Oh interestingly enough - I did get asked how much did I want to tip... fast forward - next day - have not heard back yet and the charge is still on my bank account. They need a live person to answer when your delivery is en route and you have already been charged!

If you decide to use this delivery service, know it's 99.9% likely you won't receive your order. Used this company twice and both times have been terrible... one star is too many. First time it took nearly 30 minutes for them to inform me no drivers were in the area to pick up my order and it was cancelled. Second time they texted me about an unavailable item and gave a 15 minute time frame to select a new item (though they only provided 5-6 choices) before the order was cancelled. So I called the restaurant and spoke with them about substituting, but since I didn't go through postmates, order was of course cancelled. Two words... lesson learned.