Postmates

Ordered food. 1 hr 20 minutes later no food. Driver can't be reached. Site boasts 1 hour delivery promise. Simple chain restaurant 1.5 miles from home I guess my time after all isn't worth what they charge. Customer service offered to waive huge $10 delivery fee if we waited for another driver. Sorry ordered food to spend more time with my daughter now she's starving and I'm rushing to put something in the oven.

We attempted to use postmates for our office, but after a month of headaches with incorrect orders, mis-delivered food, and no shows, we receive an error that our ip address has been blocked. The only way to get in contact with them is through email, which takes an exorbitant amount of time if they don't like what you are disputing.

Horrible - customer service. I received texts ( after 2 hours) delivery would be arriving soon ( restaurant is less than 5 miles away). Kept phone glued to me; next update stated food was delivered. Tried calling and texting the number where they communicated with me - not available! So almost 3 hours later; no food; no call back and out 20.00. Oh interestingly enough - I did get asked how much did I want to tip... fast forward - next day - have not heard back yet and the charge is still on my bank account. They need a live person to answer when your delivery is en route and you have already been charged!

With all the competition of food delivery in place I am shocked Postmates is still in business. They have lost their customer service touch and now are just into making money. So I as a consumer choose to spend my dollars elsewhere. This is after asking them to rectify more than one mistake and telling me no. Shame shame.

Every order I've made has had a missing item. They're delivery is slow, there fees are ridiculous, the customer service is crap, they've refused to give me refunds even after charging me for items I didn't get, forced tipping glitch that cost me money and they did nothing about it. They just don't care.

Crap company, run by crooks.

These people seriously don't even deserve one star.

Their customer service is the hardest department to reach! I've been at it for almost a week for an order that was cancelled and I was still charged. So ridiculous! I just want my damn refund!

I checked out with $39.54 total after huge delivery fee's and service fee's. FIne. The amount on my credit card charged raised to $45 and it posted. Do not buy they are hoping to take orders from $#*!s who don't check

Hooked me by offering free delivery, but then at checkout added $6 in service fees (beside the delivery credit and on top of increased food charges and tax.) Greedy & Dishonest. Can't give them my business.

Postmates: Get your act together. It's not okay to be over 50 minutes past your ETA, the courier not respond about the delay and then pretend like everything's cool. I had already made an alternate dinner plan after the constant delays and am mad that they charged for the food order without delivering it.

I am now cheering for getting Uber Eats in the city, Postmates - you have to do right by your customer or there's no point. Look at everyone here, so many 1 star ratings should tell you something.

Food delivered (from 4 miles away) 30 minutes late. Cold and inedible. By the drivers admission she 'got lost". So it takes you, in the age of GPS, 36 minutes to find my house? You don't ca;; or text? You don't apologize? And customer service? I email and get several different people who all tell me it is not their fault. WHAT?! Your drive admitted it was!

Ordered food, $52.00 a lot for Chinese for two people right? Looked at credit card statement charged $67.54 OMG! Sent email asking why and got auto email back stating if food is ordered from a restaurant not on their list there are extra fees. Thats it? Really. Dont use this service!

If you decide to use this delivery service, know it's 99.9% likely you won't receive your order. Used this company twice and both times have been terrible... one star is too many. First time it took nearly 30 minutes for them to inform me no drivers were in the area to pick up my order and it was cancelled. Second time they texted me about an unavailable item and gave a 15 minute time frame to select a new item (though they only provided 5-6 choices) before the order was cancelled. So I called the restaurant and spoke with them about substituting, but since I didn't go through postmates, order was of course cancelled. Two words... lesson learned.

20 minute rides for $2-3 per delivery. Not even enough to cover the gas you use to deliver in one single order. Takes almost 3-5 days to see tips. Under paid drivers and extremely long wait time for orders

Signed up for Postmates and within a few hours got a 50% off my next order code, so in a couple days ordered food but no discount. Wrote customer service and they come up with several excuses on why I didn't get the discount. Of course it was always my fault. They won't have to worry about me ever using their service again.

It was the first time using the service. I placed an order for 2 pizzas, which were priced at $27.50 + tax + $5.99 delivery fee, which was fine. I ended up paying $49.00+! They are price gougers! Never use this service. They dont have a customer service PHONE number, just email and the responses are generic and really dont answer your question. Stay away! I do have to mention, my driver was wonderful. She went a step above and also included paper plates and utensils. She should get a job with Uber Eats, now that is a service that has their stuff together!

This whole company is set up to get as much money from customers, without their consent (changing prices of orders AFTER they've been delivered). Plus they make it almost impossible to actually get in touch with customer service. They send you through loops and loops of links to FAQ "articles" when you think you're clicking on an option to submit a claim. Totally backwards, and obviously on purpose. I will never use this service again.

I have been a postmates customer on and off for 2 years - my most recent experience has put me off them completely.

- I was charged $44 for my order that I reviewed and approved for $27. While $44 isn't a big deal in the bigger range things that's 63% more than I agreed to! They also added a service fee post me approving the order (their support center says this is transparent fee and never added on). I tried contacting support 7-8 times - all unhelpful - the cherry on the top was the support person who said "I hope we get the opportunity to redeem ourselves with this failed order by completing more orders for you in the future."

Postmates website says item prices may change - depending on their relation with a merchant. However, their online documentation clearly states service fee will be shown at review before being applied. Also an order cost increasing from $27 (inc taxes and fee) to $44 - thats ridiculous. Not going to use them again.

This is the worst delivery company ever! Absolutely no customer service. The drivers that deliver the food are HORRIBLE. I have contacted them several times about missing orders, as well as orders that were completely damaged upon delivery. I am still waiting for a response from the "customer service" department for a refund. I deleted the app and will never use them again. Way too many other delivery companies out there that are reputable. In conclusion, stay far away from Postmates and Uber Eats. I also suggest contacting the better Business bureau if you had issues with Postmates.

Ordered fast food 1/2 mile from home. Delivery over 1/2 hr late and cold(it was Mexican food cold n flabby) got the canned reply of we're concerned give us another chance. No offer of refund for inedible food! Delivery service is too competitive to deal with this company!

My account was hacked. My password was changed and items were ordered. I notified Postmates as soon as I found out but of course, they are only available via email - 6 hours later and waiting for someone to contact me. Cancelled my credit card so no more charges - but what crappy customer service. Glad I can start using Uber eats now.

Made an order and the total came out around $22.00 and was informed they hold a temporary charge that's more than the actual total. Which was supposed to changed on my account after 24-72 hours. I was okay with that until I checked my account 4 days later and saw that they actually charged me $45.00 for the two little things I ordered from the app... ridiculous. Tried to get my money back but they said they can no longer help me out with this situation. Which is funny. I will definitely never ever ever use Postmates again and I'll be sure to tell everyone not too either.

I have been texting them on their site because you can't talk to a live person on the phone! They charged me for July and won't do anything about it! They didn't even look to see that I sent a screenshot of my bank account! I've been with Door Dash for several years and never had this kind of problem! Lousy customer service!

8 emails later over the span of 3 days and I'm told from a "customer service leader" that he has to disconnect from me (after 13 minutes of waiting on the phone to connect me to a manager) because the lines are too busy, and I can contact them via email.

Already switching to Uber eats, and telling my company to expense Uber eats and not use postmates even if it costs more because of the customer service.

Do yourself a favor, don't call the number *******726 because all they will do is tell you to get ignored via email. Just go ahead and switch your food delivery service.