• Power-Level

Power-Level

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Overview

Power-Level has a rating of 1.6 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Power-Level most frequently mention live chat, customer service, and phone number problems. Power-Level ranks 181st among Mmorpg sites.

How would you rate Power-Level?
Top Positive Review

“Ok, I'm pretty sure most of these complaints are fake...”

Mike S.
2/19/10

Ok, I'm pretty sure most of these complaints are fake reviews from people working for other companies or something. Most of the reviews were obviously written by people who do not speak english as a first language. I just finished getting a powerleveling package from www.power-level.net and I didn't have any problems at all. They were on time, no hassle, and I even got a bunch of extra gear out of it. I didn't have any problems at all, so I don't know what the big deal is.

Top Critical Review

“They intentionally mislead customers about delivery...”

mikel h.
10/7/09

They intentionally mislead customers about delivery time. I ordered gold and didn't receive delivery anywhere NEAR within the times i was quoted. The customer service chat then ignored me. Do NOT order from this site unless you like being lied to, disregarded and overall unhappy.

Reviews (161)

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Reviews that mention popular keywords

phone number (14) customer service (17) cell phone (5)
Thumbnail of user mikelh
1 review
6 helpful votes
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October 7th, 2009

They intentionally mislead customers about delivery time. I ordered gold and didn't receive delivery anywhere NEAR within the times i was quoted. The customer service chat then ignored me. Do NOT order from this site unless you like being lied to, disregarded and overall unhappy.

Thumbnail of user kittyw
1 review
2 helpful votes
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January 4th, 2010

I bought golds 2 days ago. They all just keep saying ' sorry for your long waiting', but i still not get it yet. And now they block me in their live chat, i could not find any of their customer services.

Pls everyone don't order any golds from this website. They are really just hold you on line, then u can't contact them anymore.

Thumbnail of user siegss
2 reviews
0 helpful votes
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July 13th, 2010

After 4 days of me asking on the service if the gold is ready they tell me: ""*******@power-level.net says:
*we should contact you about 1 hour ago, but when we login to trade the gold we found our account get banned
""
And then they start ignoring me... stay away from this site... is total crap!

Thumbnail of user jamier
1 review
1 helpful vote
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January 13th, 2010

Well 5 days now still no gold, and the website for complaints does not exist, neither does the fake phone #'s on their site, and I have been put on a live-chat block so that way they can do whatever they want without hearing from ppl. They rip off, I pray Godzilla smashes their city!

Thumbnail of user devinb
2 reviews
1 helpful vote
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July 15th, 2010

They have done everything to me as everyone else said. I wish I would have found Site Jabber earlier... Im filing a dispute in Paypal currently hopefully I can get my money back... If not I will call my credit card company.

Thumbnail of user lisaw1
1 review
4 helpful votes
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December 10th, 2009

They originally told me the gold was in stock... here a week later I have a dispute in... the customer service reps often ignore you and when they do answer you it's always the same things
"we've had accounts banned and it's hard for us now"
|"I can't give you a refund because our manager isn't in"
"your order is priority and is at the top of the list"

They lie! And they don't deliver!

Thumbnail of user isaiahs
1 review
1 helpful vote
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March 9th, 2010

Yet another dissatisfied customer who wishes now that they had read this review site before engaging in business with this company. I ordered my gold over five hours ago, and have been in live chat on and off with them over and over, only to be asked for 'further confirmation'. They went so far as to ask me to take a picture of my credit card or my ID for them to confirm my purchase. Yeah, like I'm really that $#*!ed. Nevertheless, I have given countless threats, and have already filed my dispute with paypal. PayPal has just now gotten back to me with it, and I am going to go ahead and escalate this dispute to a full-on claim... Right after I copy and paste my paypal dispute confirmation into their live chat and see if it lights a fire under their arses.

Thumbnail of user scott30
2 reviews
16 helpful votes
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February 5th, 2010

Same experience as others. Just filed my complaint with paypal. We'll see how it works out. From now on ill just spend the extra money and go with the site i know delievers

Update: refunded via paypal after 2 attempts to pay me ended up with their gold mule being banned which tells me they either bot or scam. Avoid this company if you value your account

Thumbnail of user mb7
1 review
2 helpful votes
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January 31st, 2010

Don't Use This Site! They don't deliver anything they promised, i tried to get 1k gold, should be minutes waited 6 hours and their response was we are working on it, don't waste your time with these idiots!

Thumbnail of user teresac1
1 review
18 helpful votes
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February 3rd, 2010

These guys are so full of crap. They are definitely false advertisers. They lie to you about everything, the estimate delivery time. The "manager" is NEVER there. It's been 5 days since I ordered ******* from them, I have yet to be contacted. I keep giving them hell on their live chat, but I swear they take their sweet $#*! time to reply and it almost sounds like they're reading a dictionary to translate what your saying, lol. These guys are ridliculous! Don't buy gold from them, it's a damn scam. I really wish I would have gone on here first and read about them.

Thumbnail of user jonathana
1 review
0 helpful votes
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September 3rd, 2010

After a long 4 days of threatening and them ignoring me i finally got the 3k gold i ordered. Bout damn time. Do not ever order from them. That Ocean guy is annoying and ignores you until you harass him

Thumbnail of user larss1
1 review
1 helpful vote
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March 30th, 2010

I can confirm this, i ordered a Power-leveling package, and after 1 month of waiting for the initial contact from their part, still nothing.
I am demanding my money back and making legal threats against them (Theft/Fraud), I know nothing will come of it, but maybe they will man up and apologize.

So, whoever is researching the site before they order (i should've) Save yourself the headache, and go order from some place else.

Thumbnail of user mikes8
1 review
12 helpful votes
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February 19th, 2010

Ok, I'm pretty sure most of these complaints are fake reviews from people working for other companies or something. Most of the reviews were obviously written by people who do not speak english as a first language. I just finished getting a powerleveling package from www.power-level.net and I didn't have any problems at all. They were on time, no hassle, and I even got a bunch of extra gear out of it. I didn't have any problems at all, so I don't know what the big deal is.

Thumbnail of user francisb2
1 review
3 helpful votes
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September 10th, 2010

Wow... i should have come here before, i bought 90 k gold (yes i feel stupid as hell now)
-same thing as everyone here they keep telling me i'll get it soon
-now the site is down
-i don't think i'll ever get my gold and i just asked paypal to look into it for me i'll link that website on my description i think

Thumbnail of user johns26
1 review
1 helpful vote
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January 27th, 2010

I feel like an idiot I went to the site saw great prices and didnt check reviews this place is terrible they make you jump through twenty hoops to verify who you are their supposed manager is never there and they just stop talking to you on live chat if you don't succumb to thier 1-6 hours Bull****

Thumbnail of user heatherc1
2 reviews
3 helpful votes
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February 8th, 2010

I ordered only 2000 like 9+ days ago and still nothing, every time i talk to the live chat they say a few hours. I wish i would have read these reviews before giving these scammers my money.

Update: They ended up giving me a refund like 20 days later and only after I filed a claim with pay pal.
Try something like www.oofay.com, ask them if they will have the gold amount you want to order, they have never given me any problems.

Thumbnail of user daniels
1 review
4 helpful votes
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February 20th, 2009

Garbage - They are truly a scammer website, I ordered gold from there and was promised it in 2 days, and after that week, i asked for a refund and they denied it to me. They need to be shut down and buyer be warned. If you give them money, you will lose it.

Thumbnail of user ronaldg
2 reviews
12 helpful votes
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August 7th, 2010

Ok, well I did buy from here in 2007 kinda of sloppy. I have no idea why i bought here again but, when they started giving me run around with 12 hours... I disputed paypal. THEY IMMEDIATELY called me saying gold ready. I still won't recommend this website only gameusd, but take there money they get on it asap.

Thumbnail of user mattm12
4 reviews
12 helpful votes
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June 19th, 2011

Just pay with a credit card when using this company and nothing else. If they screw you file a chargeback.

This company apparently owns multiple companies and is based in China. They don't know the meaning of customer service for a reason.

Thumbnail of user adriane
2 reviews
1 helpful vote
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July 14th, 2010

I took 2 weeks to get anything out of them after they told me they couldn't complete my purchase in the first place. This is the worst site to buy anything from. Please please please save your money or go else where

Thumbnail of user ryanm1
1 review
12 helpful votes
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April 21st, 2010

Well, I paid them the money and never received the gold. Right after many hours of online customer service problems (they just stop talking and ignore me), I then got my account hacked. I never gave my password to anyone, and I also have a mac, so a virus is unlikely. I knew it was them when I found that I was temporarily banned because whoever hacked my account was spamming their gold service. Worst online experience I have ever had.

Thumbnail of user whoc
1 review
1 helpful vote
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December 24th, 2009

Absolutely mind boggling how much one site can beat around the bush, I've caught this company in so many lies in the past day.

1. "Workers aren't here", close chat, to find another represenative to say they checked with workers, order isn't ready.
2. "Manager isn't here", yet Every time I ask for my refund the manager has been notified?

The list can go on, I have got proof, but why bother, you will learn this site is bad

Thumbnail of user laurab
1 review
7 helpful votes
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September 26th, 2009

I ordered a small amount of gold... 500 gold about a month and a half ago and I still have not received it. I keep emailing them asking when I am going to get it and they keep telling me that they have a hard time getting it. Are you kidding me?
Im currently in the process of filing a claim with PayPal and I am going to try my best to let them know how much they suck at life

Thumbnail of user jenniferw3
1 review
1 helpful vote
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February 25th, 2010

This website is so poor and $#*!ty avoid at all cost.
I ordered my gold 24 hours ago and still nothing its only 1000g, there ad states under 30mins delivery 100% wow stock, wot a load of bull crap.
They keep telling me different times that it will be delivered please wait 4 hours, can you wait another 2 hours, give us another 6 hours.
Also there live chat service is horrendous, numerous times ive been ignored or had chat ended on me they are so rude. I am fuming.
It's been 24 hours and still no deliver when I ask for a refund they reckon that no manager is there, ive asked for a refund twice.
Now they are telling me another 3 hours as there account with all the gold on has been banned, yeah right. Everything that comes out of this companies mouth is a load of $#*!e do not believe and do not buy from.

Thumbnail of user alans4
1 review
12 helpful votes
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February 1st, 2010

UPDATE! I got my Gold! Out of no where they came up to me in the game and whispered to me and gave me the 3000 gold. I gave up on talking to them on Live Chat about a refund 2 days ago and haven't contact them since. I guess I got lucky and they did deliver even though it took way to long and too much of a hassle

Wish I saw these reviews first. I also bought 3k gold and have not received anything for the last 7 days. Have contacted live chat 5 times and have gotten the same response as everyone else. Ask for refund and got the "no manager around BS". I used a credit card instead of paypal and hope its only the $14.84 I loose. DON'T BUY FROM THESE GUYS!

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