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Powtoon

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Colombia
1 review
3 helpful votes
Follow Glasnost S.
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Renewal Scam
June 11, 2019

Do not be fooled. This thing renews automatically no matter what you click. Not only that, they will not let you cancel on your login as advertised. Instead all you see are available plans. Likewise, there is no way to contact by phone. I sent a message via the website with no reply. I had to cancel my credit card. They are very sly. It is immaterial whether or not the program itself works since they continue to charge without authority.

Date of experience: June 11, 2019
GB
1 review
2 helpful votes
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To update my last review I've now managed to get some type of refund for my annual plan but they charged me $190 for one month (no explanation of why so much was offered). In the end, I was happy to take a partial refund since that's at least something. They did let me keep my plan for the remaining months in return for accepting a lower partial refund, for the sake of $40 I accepted. I think that for anyone looking to cancel, be refunded or have payments that were taken for another year returned etc, you may be facing an uphill struggle. Be mindful of this when buying and consider alternatives with a more robust customer service reputation.

Date of experience: July 1, 2020

I purchased the annual Pro plan in April 2020. I've only tested the software once or twice but then due to COVID-19 and the global lockdowns, my business launch has been put on hold until further notice (so I haven't been using the software at all). I contacted Powtoon customer services today to ask for a partial refund due to my situation and the uniqueness of the global impact of lockdowns. Their reply was a flat no and referred me to the terms and conditions before unsarcastically asking if there was anything else they could "help" me with. There's no way I will be a return customer and would advise everyone else to keep away. There are a lot of better value services offering similar or more and for less money.

Date of experience: June 29, 2020
Nevada
1 review
14 helpful votes
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I had the exact same experience as another user. No notice, just charged my credit card on the one-year anniversary. I contacted them immediately. Received three emails over the next two weeks claiming they would refund the money. Nothing happened. Next step is to file a complaint with my credit card company to get my money back. Seems like a decent product. Too bad they are unscrupulous.

Date of experience: July 21, 2015
Maryland
3 reviews
2 helpful votes
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In my experience, this sketchy company continues to bill me in spite of canceling and never using my account afterwards. Plus, they don't provide an easy way to contact them to cancel. Bad business practices.

Date of experience: October 14, 2021
Georgia
2 reviews
5 helpful votes
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I spent 4 hours creating with a premium subscription. What you pay is not added to the upgrade either. Just a trick! If it had shown me the actual price for what I saw in the free trial, I would have passed on it and not wasted 4 hours.

Date of experience: August 6, 2019
Honduras
1 review
3 helpful votes
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Powtoon sucks!
November 22, 2021

It is expensive, difficult to use and the presentation can come out wrong. Even after deleting images, they appeared in my presentation, nowhere to be found on my timeline. You spend all of this time doing a presentation and then it is just wasted away. I don't recommend this product at all!

Date of experience: November 22, 2021
Colorado
1 review
12 helpful votes
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It is annoying to input text on the screen. I find it ridicules. They are more worried about flopping their annoying animations like some low testosterone drug ad on a website. Overall I have a very respectable opinion that listen to many others and sadly powtoon does not earn my vote as proper webtool.

Date of experience: April 10, 2017
Spain
1 review
4 helpful votes
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Unbelievably bad customer service. Like speaking to robots. We lost money trying to deal with them due to their unwillingness to investigate their own bank's transfer charges, or to offer any explanation. Even for a very small amout of money, they seem willing to totally trash their reputation. Uncourteous and highly unprofessional. Avoid at all costs.

Date of experience: March 31, 2022
California
1 review
14 helpful votes
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I upgraded in hopes that it would resolve the numerous glitches that would randomly appear. It was a problem on any computer I accessed it on. I upgraded in hopes that that would resolve the issues. It didn't resolve the issues and I was unable to access the upgraded features. They're trying to say that maybe I dont know how to use it. Im no idiot. I use software like this all the time. So now I'm FIGHTING for a refund. They need to work out the bugs before the sell this product.

Date of experience: February 24, 2016
Indiana
1 review
15 helpful votes
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Deserves a ZERO
September 27, 2017

Powtoons SUCKS. DO NOT PURCHASE POWTOONs. Ugh. Despite having saved my latest version, it did not save. The first time this happened, I thought it was me. The 10th time... I know it's on their end.

It only works on Chrome. I refuse to use Chrome after multiple viruses. I use Firefox. Won't work. So, I have to download Chrome. After about an hour in Powtoons, it freezes up, won't load changes, etc. It sends a message to clear cache etc. Does not work.

TOTALLY A RIP OFF.

Date of experience: September 27, 2017
Georgia
1 review
2 helpful votes
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This sucks
August 29, 2022

I have tried mutiple times to create an account and I cant, my emails already "registered" but I cant login, I can reset the password to an account I dont have access to and it overall just sucks if you want crappy website go for it -100/10

Date of experience: August 29, 2022
Minnesota
1 review
19 helpful votes
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I had a 1 year Premium account, and they auto-renewed the subscription without my authorization. I immediately contacted them and demanded a refund, which only spurred and endless back and forth. They offered a 1 year extension. No I said. Then they offered half price for one year. Not interested, refund me now. FINALLY they promised to refund my credit card, but never did and stopped responding to my emails. Two weeks later I had to force a chargeback through my bank. $#*!s.

Date of experience: June 16, 2015
Pennsylvania
1 review
2 helpful votes
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EVERYTHING COSTS MONEY
February 2, 2022

I get it if you make a effect or a feature not used by anyone a pro item but lets say i want to download a video created from powtoon i have to get Pro+ pro is only 19.99 but if you want TO DOWNLOAD A VIDEO YOU MADE you must give 59 a month and if you are a new team of creaters dont use powtoon because AGENCY IS 99$ this site had fallen from grace and is only a money cow.

Date of experience: February 2, 2022
Massachusetts
1 review
9 helpful votes
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Dont get me wrong, powtoon is great and all but holy S**T it rips all the money out of your pockets. I spent tens of hours on my project, thinking i could export it bcuz of the 3 day trial. GUESS WHAT? NOPE. I need to pay 197 to download the presentation i spent 30 hours on and I had to do it due to my deadline. IT ALSO AUTOMATICALLY SELECTS ANNUAL PAYMENT WHICH MEANS THE PRICE IS MULTIPLIES BY 12. WTF POWTOON $#*! OFF

Date of experience: May 7, 2019
Canada
1 review
1 helpful vote
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POWTOON SUCKS
March 31, 2023

IT SUCKS! IT SAYS ITS "fun and easy" blah blah blah ew BUT ITS NOT GOOD AT ALL! NEVER USE IT! I HAD TO USE IT AS A SCHOOL PROJECT BUT I COULDN'T FIGURE OUT ANYTHING! IT SUCKS! I COULDN'T EVEN FIND A BLANK WHITEBOARD WHILE USING IT! ITS ALL JUST DUMB TEMPLATES

Date of experience: March 31, 2023
Ireland
6 reviews
61 helpful votes
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Absolute Ripoff
March 1, 2019

Seriously? They want nearly $100/year from STUDENTS? Not even a monthly payment option. They are so out of touch.

Date of experience: March 1, 2019
Australia
1 review
1 helpful vote
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This sucks
June 21, 2021

This is hard to learn expensive and bad quality i dont recomend this site at all so overall in my opinion its SH#T.
Bye

Date of experience: June 21, 2021
Texas
5 reviews
8 helpful votes
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Presenting information can be boring. Sometimes I struggle with knowing how to turn good copy into something visually interesting. With the Powtoons interface (right in your browser) you can bring your presentations to life with appealing animated videos.

How I used Powtoon as a business tool:
1. Create sales videos to close potential buyers.
2. Build explainer videos to showcase my product's features and benefits.

How I used Powtoon as an education tool:
1. Curated a step-by-step guide for teaching SEO to rookie students. It was a hit!

The big plus for me is that it's easy to use; I had no prior experience making animated short films. You can export your videos to YouTube easily without worrying about video hosting. If you get serious about your presentations, you can upgrade to an upgraded, ad free experience. The free version includes a small Powtoon's logo in the bottom right hand corner.

Con: This type of presentation takes much longer to create than a standard PowerPoint. My opinion is that the final product is quite stunning and well worth the extra effort.

Date of experience: April 7, 2014
GB
1 review
2 helpful votes
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Unable to unsubscribe
April 26, 2023

Diverted all Powtoon mail to a spam folder, they will not remove you from the mailing list despite numerous requests.

Date of experience: April 26, 2023
New York
1 review
2 helpful votes
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You are stinky
February 9, 2022

You need deodorant all horrible school videos are made with powtoon and powtoon is stupid!

Date of experience: February 9, 2022

Overview

Powtoon has a rating of 1.2 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Powtoon ranks 298th among Videos sites.

service
6
value
7
shipping
5
returns
6
quality
7
This company does not typically respond to reviews