Premier Motorcycle Transport

We booked and said we would be ready for pick up on 8/12/18. I have made at least 10 calls to them to check on status. Our call was only answered once by a live person. All other times it went to phone-mail.
When I did talk to them, they said that we would get a call to schedule pick-up between 8/13 and 8/17. This is not 8/18 and we have received no call to schedule pick-up.
I going to have a really difficult time trusting them with my Harley is their customer service is this terrible.

The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.

I had a chopper picked up from Barrett Jackson Scottsdale and was quoted $750 to deliver to NM. I was told that they have picked up from the auction before and that i would have my bike within the week. First i was told I was being charged an additional $125 because the pick up person waited an hour to get the bike. Then had no communication for two weeks. Then the bike showed up at my office without any communication. And arrived with severe damage to the rear fender. This bike is a $50,000 show bike and will be expensive to fix. The bike also showed up in a box truck with no lift. It was a circus trying to unload without further damage. I will never use Premier again and dont recommend to anyone. On top of everything else. The salesman that was so nice and anxious to get my business. Kristian. Never responded to any of my calls or emails after he charged my card.

ABSOLUTELY! The worst business and service in this country. There is nothing premier about that company. They gave me a date of when to drop off my bike and when it was to be delivered and than to find out the bike never left the shipping warehouse. Tracking is a joke you don"t even get to see the GPS location of your bike they just inform you of when they pick it up, not even up to date with technology. And to top it all off when i canceled transport because of the worse service in the universe i have to pay $100. To pick my own bike up because of there screw up. Good luck to anyone who uses this company. I will spread the word on how horrible Premier Motorcycle is at there business.

Do not use this company it is horrible. They assure you that your bike is well packed and shipped through their elite carriers. If there is a problem or an accident with your bike they do not inform you at all. You find out when it shows up to your house and they're about to unload it. Then you call them and they tell you they didn't know anything about it. If you do ship with them which I highly encourage you not to, pay the extra 200 for the insurance so when your bike does show up damaged they will pay for it and what they do pay is pennies on the dollar. They do not take in the inconvenience of your time and tying up your bike. Just another company not wanting to take responsibility for their actions.

Beware of Premier Motorcycle Transport. They are very fast to respond to inquiries and very quick to take your money. But they are very slow to deliver. Three weeks and waiting. Tracking site not updated, no communications.

This company has very poor followup customer service.
Kristian Hallbert was great to sign me up and schedule my HD pickup.
I was told on the previous Friday that they do Tuesday and Thursday pickups the next week.
They called to today, Tuesday, to tell me that they won't pick up my HD until Thursday and that I have to pay the Copart and extra 50.00 for storage.
I asked to speaker with a supervisor and the lady on the phone just replayed I'll cancel your order and hung up on me.
I wish I received her name so I could add her name to the review
Went with another company and they will pick it up today
Ray

All the 1 star ratings on here are 100% accurate. Stay away from Premier Motorcycle Transport. They are nothing more then a Brokerage company. My bike was delivered by a different company. My bike was lost for about 3 weeks. There is no communication with Premier at all. They do not answer the phone, they will not return a voicemail or email, and their online chat is nothing more then the ability to open a ticket which they never respond to. My bike was delivered damaged. Not minimal damage. $6700 worth of damage. This company told me that every bike came with $10,000 of coverage. Out right lie from the sales person that took the booking. My bike was delivered on the back of a furniture style straight truck strapped down the the floor with regular ratchet straps over the paint. No soft straps, no blankets or covering, no motorcycle skid or special pallet for the bike to be in so that it couldn't get damaged. I had to fill out the damage paperwork because the drivers couldn't read/write English. Run away from this company don't walk.

So far has been a bad experience... took my money, no calls back, no emails, no text and don't answer the G damn phone... Hope I get my money back... total bs company

Kristian is a gentleman until you pay, then fails to return calls and emails. Got refund after they failed to do their job!

To Whom it May Concern,
My name is Scott Gilbert and I recently had a motorcycle transported across country. (Booking Confirmation Attached) As the pictures show, the front tire of the touring bike was suspended over an area that should have supported and confined the tire. The result after being strapped down was a vertical split in a relatively new tire. This left me with no option but to replace the tire, for fear of unsafe riding conditions. The pallet built was not made for a full size touring front tire, which I specified in shipping questionnaire. Please advise how to proceed with this so no one else is placed in an unsafe riding condition and how I might be reimbursed for damage caused by shipping, not accidental but negligence. Thanks in advance for your help and consideration.

Everything was picked up and delivered in great condition and within the agreed time frame but communication could definitely use some improvements. I had trouble reaching the company through phone calls and online through the chat feature more times than I'd like to count. Facebook marketing for the company was the only help I actually got in getting someone to call me back. Like I said, the bike was picked up and delivered one time and in great condition, driver was very polite and on time. Communication is my only complaint.

The motorcycle arrived bed damaged. I called Premier Motorcycle Transport multiple times and left a message asking for a return call. No one ever returned my call or respond via email. Once they had my money it was like they disappeared. I would not recommend them or ever use them again.

Look at photos of new bike being loaded. Almost 800 paid to move it 3 states?
Think twice and walk away

Very easy to book. Did it online. But when I tried to call the number provided I either receive no answer or I left a message and received no answer back. The motorcycle arrived on time but pick up and drop off was very late in the day. The business had to stay open past there time to load motorcycle. When I received it the kickstand was broke. The delivery person did not speak English. Other than that the motorcycle was in great shape! I did open carry so it was dirty but cleaned up nicely. It looks great! Even though there were a few issues that I mentioned here I would use this company again. My biggest concern was to have it delivered on time. Which it was. I would give them a four star rating. Can't seem to change it now.

Great Guys to work with. Helped me make my decision. Very professional. Only Issue that I had was that the pickup from the seller was delayed three days. The pickup guys called and gave a time frame to pickup the bike but missed that window and did not call to assure the sell that they would be there. I talked with my representative with Premier and within a hors or so The bike was picked up and on its way. Want to thank Premier for great service. The bike was delivered a week ahead of schedule. My hats off to Premier... Great job guys...

Christian or whatever his name is one rude sob.Go elsewhere, there are people who need the business.

I still do not have my bike. I've called you people multiple times. No response. I missed my trip to Sturgis with my wife and friends and deposits on hotels. This is a joke. Do me a favor and find my bike!

First and foremost, they are terrible at communicating with customer. They missed three shipment ranges. Their online "Live Tracker". Not so much. It looks nice but it's far from accurate. After trying to contact a live person for over a 5 day period, on the the following Monday, August 20,2018, I talked to a man that said he would track things down because he thought my bike shipped on Friday August 17 which was the 2nd pickup range. He never got back to me. So on August 21,2018, I try to get ahold of someone but no joy. On morning of August 22,2018, I cancel my order, get confirmation by online rep that it was canceled and I would get a full refund. On morning of August 23, I get a reply via BBB that they canceled the booking and refunded my money. I also received an email to the same. I then hire another shipper. When they go to pick up my bike from Rapid City, it was picked up on the afternoon of August 23,2018. We can't locate my bike, no one knows what happened. Well, Friday, August 31,2018 It is locates in a warehouse in Denver because Premier Motorcycle Transport picked it up a day and a half after the contract was canceled and a refund was processed. Now my bike is being held ransom by them. I have to contact the New York Attorney General's office on Tuesday, September 4,2018 to report them for basically theft because they picked up my bike after cancellation and refuse to release it to another shipper. Again, terrible communication from them. They had no idea that their sub contractor had picked up the bike. No one called me, I had received a refund. Their tracker shows cancelled. I've already paid a shipper. When a female rep from them called me, she demanded payment or I won't get my bike plus when I told her they moved it without authorization which amounts to theft, she hung up on me. No one answered on repeated attempts to get to the bottom of this situation. Do not use them!

Item was delivered and received in the same condition as it left originating location. You have my business in the future for other items to be shipped

Your salesman and supervisors are liars. They quote one thing more than once, verify with follow up emails and 3-4 various calls on a price and than once you pay they raise price $400 despicable!

Nick made it very easy to do this and walked me through the whole process which made me feel good about what i was trying to do because this is my 1st time doing this.

Although I could not complete the listing when I was on the website, after a phone call from Kristian Halbert, he sent an email. Form that email I have been able to complete my transaction to schedule shipment. THANKS KRISTIAN!