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Premierparking Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding its parking payment system and subsequent citation policies. Many customers express frustration over unclear payment processes and the lack of adequate signage, leading to unexpected fines. Despite some acknowledgment of responsiveness in communication, the overall sentiment highlights a perceived lack of support and resolution from customer service when issues arise. This has contributed to a growing sentiment of frustration and distrust among users, suggesting a need for improved clarity in operational procedures and enhanced customer support measures to foster a more positive experience.
This summary is generated by AI, based on text from customer reviews
On vacation in Nashville we drove into this parking lot and were unable to figure out how to pay so we left after 6 minutes of frustration. We then got a citation in the mail from our rental car company (5 months later) $111.25 for 6 minutes. The rental car company sent us the notice and said they already paid it and they would charge our card. I contacted Premier parking/Metropolis nashville by email. I explained the issue and they said they would look into it. After a few emails they said that there was nothing they could do to help. I find it criminal that you pull into a lot, try to figure out how to pay and with no success leave the lot after only a few minutes and they charge you $111.25. There were no signs saying ENTER AT YOUR OWN RISK - You will be charged just for entering the lot. There were no gates to keep you from driving in to give you a chance to STOP or even if you pulled in and turned around you would get a citation. Pretty GREEDY world we live in.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members