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Whitepages PremiumReviews 42

1.1

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Whitepages Premium Reviews Summary

Whitepages Premium has a rating of 1.1 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Whitepages Premium most frequently mention and phone number. Whitepages Premium ranks 119th among People Search sites.

service
7
value
8
shipping
3
returns
5
quality
8

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California
1 review
5 helpful votes
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I don't understand how you guys pay $100 for this crap. I won't even spend $1. If they have your card number forget it. Money keeps coming out. The info is alllll wrong and you keep sending me alerts that I have a new number. Ummm. No. You look up someone and then it sends you back so it counts as two. Then every number every name, email etc counts.The info is wrong and they scam you out of money. They start charging your card for everything after a report or two. Then if they can't charge your card they go for your paypal. Watch out total scam. Then you can never get ahold of anyone to get your money back. Total waste of time, money and energy, oh and brain cells. My head hurts now lol...

Date of experience: July 26, 2020
Massachusetts
1 review
3 helpful votes
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I just joined Whitepages Premium and found every phone number I needed was out dated or not the right number. DO NOT WASTE YOUR MONEY. There must be a better than Whitepages Premium!

Date of experience: July 18, 2020
Texas
1 review
2 helpful votes
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Garbage Lookups
July 14, 2020

Most lookups come back with "no information found" yet they still charge for each search. Total waste of time and money. Their response amounts to "so what? Too bad!"

Date of experience: July 14, 2020
Texas
1 review
2 helpful votes
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Whitepages Premium is not worth any fee. Can't located people I have a valid address for. Much better options available.

Date of experience: July 12, 2020
Washington
1 review
2 helpful votes
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IF I COULD GIVE THIS REVIEW 0 STARS, I WOULD. THEY SELL YOU A DIFFERENT PRODUCT AND THEN REFUSE TO REFUND YOU FOR THE WRONG PRODUCT. THEY ALSO CHARGE YOU TWICE. STAY AWAY FROM THESE SCAMMERS.

Date of experience: May 30, 2020
Georgia
1 review
2 helpful votes
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THIS IS A CAM!
May 27, 2020

DO NOT PAY FOR THIS SERVICE! I paid for the $99.99 (500 lockups) after 40 lockups it was asking for an upgrade to continue. They count each time your curser touch the screen as a lookup. In the first place they are illegally selling private data and scamming you on top of it all. DO NOT WASTE YOU MONEY!

Date of experience: May 27, 2020
Tennessee
1 review
11 helpful votes
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A Joke
May 24, 2020

Paid over one hundred dollars for premium package. After getting it I find out I only have a short amount of look up. It gives you very small amount of information and tells you that you have to pay more to unlock more. Within a month you can't even access the people that you paid to do a search on. All of the information disappears and you have to pay again to see the same information. Less than a month and I can't do anymore searches but it says that I have a year membership. CAN YOU SAY T H E I V E S!

Date of experience: May 24, 2020
Colorado
1 review
9 helpful votes
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Seriously they say they will provide more information but do not... stay away... find another site. Anything has to be better.

Date of experience: May 9, 2020
South Carolina
1 review
10 helpful votes
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The numbers are rarely right, the info WP provides is basic info that I can get for free, I was hoping to find accurate cell phone numbers. The website is always malfunctioning and sometimes iI can't even login, forget about reaching customer service - it's non-existent!

Date of experience: May 5, 2020
Maine
5 reviews
25 helpful votes
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I purchased a review of someone. And a year later they kept sending me emails that this person had an addition to their criminal record. I didn't bite at first, but then I did purchase a new report for $20 and guess what. No changes! NOTHING NEW. The criminal record had traffic violations 10 years old. They bait you with "Criminal" and it's old traffic stops. DO Not fall for this as I did. I will pursue the refund with AMEX.

Date of experience: April 15, 2020
Washington
2 reviews
15 helpful votes
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I ran lookups on two cell phone numbers, mine and my wifes, both of us have had the same numbers for nearly 15 years. In both cases a small amount of the info was correct, but lots of it was info from other family members. Stating incorrect past residences, and all kinds of other wrong info.

Date of experience: February 27, 2020
Texas
1 review
17 helpful votes
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My father was talking to a person and they ran a report and it is so ridiculously incorrect. When you type in a person's name it should be more specific. They have all kinds of horrible information that is against my dad's character it is disgusting. This site needs to be closed down or get their facts straight just went through 42 pages of absolute nonsense. That in 2-3 pages was actually my dad. I am appalled to think of how this site is ruining people's lives.

Date of experience: February 17, 2020
Pennsylvania
6 reviews
17 helpful votes
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All wrong
February 1, 2020

Saw the right address name and age. Hit the key all of a sudden name changes address changes to a new state and age change to 20 years older. Called the help number and told yeah that happens but we aren't a scam site. I dissagree.

Date of experience: February 1, 2020
California
1 review
7 helpful votes
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HORRIBLE CUSTOMER SERVICE
November 23, 2019

I purchase a package, didn't receive information that i was looking for

Representative by name Kamelia and even her supervise OBRAIN were extremely unprofessional and rude
THIS COMPANY SCAMMING PEOPLE BY RUNNING FAKE AD '' MONEY BACK GUARANTEE"
STAY AWAY FROM THIS COMPANY

Date of experience: November 23, 2019
Illinois
1 review
14 helpful votes
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I was looking for a cell number for an old friend, I searched the basic white pages site. They had my friend listed but the cell phone information was redacted. They stated I would need to sign up for their premium service to obtain this information. I signed up and paid, but they did not provide any cell number information, they didn't really have it, it only appeared that they did. Waste of $5.

Date of experience: November 22, 2019
Texas
1 review
9 helpful votes
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I asked for information about my brother-in-law. What was returned was an address for him that said he had lived at this address for 22 years. I don't know if he lives there or (I would think for $10 that would be a minimum of current correct address) not. He has certainly not lived there for 22 years. Other places he lived were Frankston, TX; Gainesville, FL, New Jersey, etc.

Date of experience: July 28, 2019
Nevada
1 review
16 helpful votes
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Looking for a cousin and thought I had found him. Numbers and address wrong or old. Said his mom was 9 yrs older than him. 2nd and final time I'll use this site.

Date of experience: July 23, 2019
New York
1 review
15 helpful votes
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Scam, double-charge
March 7, 2019

Stealing cards and double-charging them! Be careful even when outside of the US. Be prepared to dispute.

Date of experience: March 7, 2019
Illinois
1 review
14 helpful votes
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Scam
September 7, 2018

Don't do it! All u get is a name, phone number, and address- things you could probably find out with a search at the courthouse!

Date of experience: September 7, 2018
Jamaica
1 review
6 helpful votes
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Its a good website, each customer just need to read the terms of service of the small check box that they ave to agree stating that its an auto renewal service and they can cancel at anytime once they are sign in to their accounts or contact customer support to cancel for them. Therefore, nothing is wrong with the apart from people not reading what they are signing up for.

Date of experience: July 6, 2018