• Bookmark

    Prep Sportswear

Prep Sportswear

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.4 / 5
Corporate Values

Overview

Prep Sportswear has a rating of 4.5 stars from 12,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prep Sportswear most frequently mention good quality, customer service, and timely manner. Prep Sportswear ranks 1st among Sportswear sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.6%
Positive
1,655
Neutral
103
Negative
109
View ratings trends

Instant Feedback

85,351 reviews

24
See all photos
How would you rate Prep Sportswear?
Top Positive Review

“Outfitting a new team”

Ronnie U.
12/25/24

My previous purchase experience was very good. This time I am a little disappointed and disillusioned at the fact that I was encouraged to subscribe to your website and I would receive a 25% discount on my purchase which did not happen. I did make ia large purchase out of my own pocket for my wrestling team, and I would have really appreciated the discount as it was represented.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Customer service is non-existent”

Andrea G.
12/20/24

I would give zero stars if I could! I received an order with a typo on it and have spent weeks trying to get ahold of someone. Emails, phone calls, robot chat, etc. I am now having to eat $32 to buy another shirt without a typo on it. I would take business elsewhere, but I bought a very niche item that cannot be replicated.

Date of experience: 12/10/24
See critical reviews

Reviews (12,764)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (474) shopping experience (113) quality product (185) quality material (70) delivery time (63) phone number (34) return policy (35) confirmation email (22) credit card (22)
Thumbnail of user daniels3629
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

You cannot reach anyone and the production time changed several times after I placed my order.

No live option. Had a chat feature in the description during work hours but all it is is a message center for them to get back to you later. Not a real online chat.

Reason I chose this business:

No, worst customer experience I have ever had with an online company.

Service

Date of experience: November 22, 2022

Thumbnail of user robertn1210
Tennessee
1 review
0 helpful votes
  • Send Message
August 15th, 2021
Verified purchase

Very quick and easy. Excellent product. Exactly what I ordered. High quality.

Date of experience: August 15, 2021

Thumbnail of user andream1550
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Good quality kids got lots of compliments and questions as to where they purchased

Date of experience: November 21, 2022

Thumbnail of user davidp4801
Texas
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

I appreciate the service and Quality products. Definitely a returning customer.

Reason I chose this business:

Most definitely.

Date of experience: November 21, 2022

Thumbnail of user michaelm10732
Michigan
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Easy order. Good delivery. Really cheap hat material. Very unsatisfactory.

Date of experience: November 21, 2022

Thumbnail of user alm480
New Jersey
2 reviews
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Easy to order and the hat I ordered was awesome! Thanks!

Date of experience: March 17, 2023

Thumbnail of user laurab3485
Maryland
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Delivery took a long time but items were good quality when received

Date of experience: November 21, 2022

Thumbnail of user debn125
Florida
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

The shirts are very nice and seem quality made! Thank you!

Date of experience: March 25, 2023

Thumbnail of user johnathanl55
California
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Excellent customer service. Exceeded my expectations.

Greg Stewart has great communication and will help ensure a positive outcome.

Service

Date of experience: November 21, 2022

Thumbnail of user ering413
Maine
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Shirt is super cute and just as advertised. My daughter loves it.

Date of experience: November 22, 2022

Thumbnail of user gayled273
Idaho
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Very much a friendly user sight and the products were just as described

Reason I chose this business:

Because I wanted some Columbia sports attire

Date of experience: March 17, 2023

Thumbnail of user elizabetho987
Massachusetts
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Items were a bit costly once shipping was included. That will keep me from purchasing again.

Reason I chose this business:

Yes for those who's schools don't offer gear orders for certain sports.

Date of experience: November 21, 2022

Thumbnail of user sherrym796
Indiana
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Takes too long for delivery. A month. Will not order again.

Date of experience: November 22, 2022

Thumbnail of user kerryg160
North Carolina
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

Great experience! A lot of choices and easy to navigate

Date of experience: January 26, 2022

Thumbnail of user flyerf
Utah
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

Prompt shipping and items as described. Thank you.

Date of experience: March 25, 2023

Thumbnail of user noahg108
California
1 review
0 helpful votes
  • Send Message
January 25th, 2022
Verified purchase

Product is great. However long lead time to get item was disappointing.

Date of experience: January 25, 2022

Thumbnail of user kellyc1734
Wisconsin
1 review
0 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

Order came super quick and as expected. Thank you!

Reason I chose this business:

Yes I would recommend.

Date of experience: March 24, 2023

Thumbnail of user mriverai
Illinois
2 reviews
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase
• Updated review

Sweatshirts that I ordered are of great quality. Absolutely love them!

Reason I chose this business:

Absolutely!

Date of experience: November 21, 2022

I like the assortment of things to choose from
October 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Wanted spirit wear for my school

Date of experience: October 2, 2022

Thumbnail of user ashleym1132
California
1 review
0 helpful votes
  • Send Message
August 5th, 2021
Verified purchase

Great! The product came pretty fast. It fits really well!

Date of experience: August 5, 2021

Thumbnail of user terrif205
Illinois
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Quality is fine Did have a shipping issue, but it was handled quickly.

Had to wait a little longer than I wanted but was handled quickly.

Reason I chose this business:

The shipping error was corrected very quickly. I was very impressed. Will definitely recommend to a friend

Service

Date of experience: November 21, 2022

Thumbnail of user ashleyc963
South Carolina
1 review
0 helpful votes
  • Send Message
August 2nd, 2021
Verified purchase

It was great! Super easy to order and fast shipping! Will be ordering more in the future!

Reason I chose this business:

Love it all!

Date of experience: August 2, 2021

Thumbnail of user alstont5
Louisiana
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Good experience only thing it takes a while to but shipped

Date of experience: November 21, 2022

Thumbnail of user janets2061
Florida
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase
• Updated review

Nice item. Only problem was length of time from order to delivery

Reason I chose this business:

Recommendation yes

Date of experience: November 21, 2022

Great options
October 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Recommendation

Date of experience: October 1, 2022

Thumbnail of user thomasf1606
New Jersey
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Your large sizes run very small not at all happy with my order

Date of experience: November 21, 2022

Thumbnail of user shannonf339
North Carolina
1 review
0 helpful votes
  • Send Message
January 19th, 2022
Verified purchase

Love the merchandise. Good quality and apparel looks so nice.

Date of experience: January 19, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.

The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

Business History

Prep Sportswear® was launched in 2003 as the flagship brand of Sportswear Inc. Prep Sportswear is a consumer brand manufacturer and e-commerce leader in the school, college, youth sports, and active lifestyle markets.

Company Representative

Thumbnail of user christophera479
Chris A.
Typically does not respond to reviews

How do I know I can trust these reviews about Prep Sportswear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Prep Sportswear?