Prestige Flowers

Spent a lot oof money ordering for Valentines Day and if the bouquet received was large I would hate to see a normal bouquet. Plus on top of that, the next day two of the roses were already starting to droop. Got in touch with the support dept and all I was offered was a £5 credit for a furure order. If they offer a bouquet at £5 I may buy from them again. By the way, the 'review us' link on the app doesn't work. Why am I not surprised.

flowers

Outraged is an UNDER statement! The package I ordered for Mother's day was delivered an entire day late, the reason said that access was not available to the property when I was home ALL DAY waiting. This was supposed to be a "next day delivery" for a very special presentation that was ultimately ruined due to the package arriving late. Secondly, I have sent Megan. G the image of the flowers I received compared to the flower image that I ordered the flowers from and what I paid for was vastly different to what was received! I have the images to hand and I also don't approve of how Megan. G has replied on my ticket as Megan has ignored part of my message, only choosing to reply to the part that signifies that the parcel was late. I have subsequently asked for management to contact me and take over the ticket for a swift resolution. Ticket No *******

Dead flowers within 3 days. Sent photos and email within 3 and half days and was told they cannot do anything because they should have been reported within 3 days.
So 3 days is acceptable for dead flowers on Mothers Day?

Fraudulent company, ordered Mother's Day flowers for delivery on 30/03 which never arrived, never got a tracking e-mail either, breach of trust and contract, do NOT entrust your special gesture to these jokers, will just make it look like YOU don't care instead

Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.

First photo is of delivered "large" Festivity Bouquet, 3 others are the advertised bouquet in medium and large.

After submitting the order with the wrong delivery date in error which was totally my mistake, i emailed immediately to update the delivery date. A few mins later I received an error simply pointing me to the terms and conditions stating that the order had been dispatched so nothing could be done. Absolute lack of interest from customer service, i wish i'd read the other poor reviews before making the mistake of trusting this company for first and last time.

Mothers Day flowers arrived late the following Wednesday afternoon - 3 days after due delivery date. Tulips very limp and unable to stand up in a vase. Some with very yellowed leaves. Very disappointing from both the giver and recipients point of view. Would definitely NOT recommend Prestige flowers and can see why there are so many bad reviews.

I ordered flowers and a glass vase for my 85yo mother-in-law who has cancer. On delivery, the vase was broken and one of the stems was snapped off. Customer service has now asked for photos to prove the damage (it was a £35 order). Unfortunately my MIL won't have a clue how to do that, nor will I ask her given how sick she is. I just won't use Prestige Flowers ever again since they can't be trusted to follow through on delivery.

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Absolutely terrible. Ordered for my daughter flowers arrived by post. Nothing like the image on the website. All dried up bent and dropped. Paid £81 for this and I could of bought better from Lidl for £5

An abysmal service. I ordered flowers, a card and chocolates for our wedding anniversary.
The card came soggy from a leakage from the flowers. The chocolates were some random inferior product, not even the Pralines we had ordered.
Then the flowers were old-looking to start with, the roses in particular looked very sad.
I complained to customer services and was asked to take photos from several angles which I did happily to show the state of the flowers. I was also asked to take the "guard petals" off the roses and wait as apparently, they were the cause of the roses looking old. They suggested that I follow the care guide which I did, (we buy flowers fairly often so we know what we are doing (though it is the first time buying from these clowns).
After a week the roses have not opened and everything is ready for the bin. (see photo, day 8).
They have refused to give a refund and keep implying that our care of the flowers is not very good. Very difficult "customer service". I will not buy from these unprofessionals again. I suggest you look elsewhere too.

The flowers were left outside my sister's front door. The tracking states they were left inside a porch, but she doesn't have a porch. They were left out in the elements all day. Not only was it an issue for potential theft but it was a very hot day and the flowers had to be thrown away less than 72hrs later as they had completely wilted and died. "James" at Customer Service could not have cared less. He told me that they don't have control over delivery as they outsource it, and he didn't care that Royal Mail had lied on the tracking. I've spoken to a few people about the issues I had and as soon as I said Prestige they all said that they had had similar awful experiences both with delivery and their customer service not caring/resolving the the issues. This company doesn't care. Strongly recommend that people search for a legit florist that don't outsource their deliveries so that you know that your recipient will get quality flowers on their special day.

Had flowers delivered sat 22 June wilting roses also they went to the wrong address
Absolutely shocking customers service! Told me that they had looked at the photos and they were in line with there quality standards really what wilting flowers great quality and standards then 😂
Also offered me a 10.00 voucher when I buy again are they joking

Prestweed should be there name would never recommend this company to anyone also I asked them to contact me twice tele but never they bothered

They were 49.99 with free chocolates lol the flowers are now in the bin
Reviews on most sites are terrible don't waste your money

Sent flowers to my mother for her birthday. Their website allows you to pick a date for delivery - which seems pointless. Birthday was on Thursday, it's Saturday and still no one from this company can tell me when she will get the flowers… if she gets them. But they do insist on reminding me of their t&cs to protect themselves. Wish I had of known about all these complaints before ordering through them!

I spent £45 on a bouquet of lilies expecting next day delivery as promised on their website and also expecting a lovely bunch of flowers.
Sadly neither was the case.
The flowers arrived 3 days late and were 6 miserable stems of wilting lilies with some buds, but I would have done better to go to the local supermarket, spend half the amount of money and get twice the number of blooms.
What a rip off!

Please, I advise people not to order flowers from this website. I had a terrible recent experience with them. I had ordered an expensive bouquet from them for my partner for a special day, however the surprise l completely ruined. They had sent a completely different bouquet, with completely different packaging. To add even more insult to injury the flowers they sent were not fresh at all. Upon putting a complaint they completely disregarded this and even though the photographic evidence was clear as day they still refused a refund instead they offered me a mere £15 credit to use on their website. They have completely ruined the sentiment behind my gift and left me embarrassed. There much better online florist such as apple yard and even e-florist I would recommend over Prestige Flowers. They are anything but prestige.

I ordered flowers internationally 3 times and they were late every time in delivering them. The final time, they were given 5 days advance notice of the delivery date and they are STILL not delivered 3 days past the date. I was told by customer service that they do not guarantee any deliveries and do not provide refunds.

Ordered flowers on Wed before Easter for next day delivery. When I checked the receipt the delivery address was my home address. I got in touch and they promised to change this.
Checked delivery on line and flowers were to go to Cheltenham tracking said they had been to Cheltenham and were in Swindon?
This was now Easter Sat I drove to Tesco and bought flowers which I delivered my self.
No more tracking available until Tuesday Still no trace of the flowers. I cancelled and had several emails offering me a credit or a gift! Refused these and stated that I wanted a refund by the ned of the day! I was told 3/5 days!
Tuesday a small box just a little longer than a shoe box arrived RM. This was declined and on looking at the size of the box it could only have held 4 flowers!
My friend had lost her daughter and I am disgusted with this Company is even allowed to operate! Less than 1 star

Appalling service! Do not contemplate under any circumstances what-so-ever!
Bouquet ordered to be delivered to a colleague who works in a school - first attempted delivery post 6.30pm, seconded attempted delivery post 6pm - clearly no idea about operational times of businesses!
No quibble service - requested a refund, told no as delivery attempted. No making a formal complaint.