Princess Polly

I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!

Hey cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

I ordered stuff for my daughter for Christmas. You have to order right away because things sell out very fast. We'll be careful. They don't tell you you only have 30 days to return. Very difficult when Christmas shopping. Contacted customer service & they were unable to help me. Told me to try to resell on Cursty. Also one of the items was defective. Will never order from them again. Terrible customer service

I ordered a sweater for my grand daughters birthday. Their advertising indicated 4-6 days shipping. It is now 16 days and no order has been delivered and her birthday has come and gone. If you are buying a Christmas gift do not expect to get it in time.

When I expressed that I did not like their return policy, I was told "sorry, have a wonderful night. "Terrible way to do business. Do they not realize that it is us middle class parents who are paying for their items for their kids?! I can also get similar items for cheaper somewhere else, so why go there?

Awful awful quality. Princess polly has gone down in qualtiy over the last years. Tried to give them nother chance recently as some of the styles online looked cute...bad decision. ALSO tried returning my items and they DONT return the full amount back. They forever lost a customer. Bye!

I ordered from Happy and Polly and received a Fed Ex tracking number over 2 weeks ago. When I track the package through Fed Ex, the only info available is that the tracking number was issued and has never been received by Fed Ex at all. Also, my email to service has not been answered! Now I have to go through my credit card to report this charge as fraud!

Unsatisfactory product and disappointing customer service. Today, I got a phone case for my daughter's iPhone 11 that cost us $21.49, shipping included. Despite being labeled for an iPhone 11, the case was way too small and entirely unusable. Attempting to initiate a return online, I was offered either a partial refund of $7.03 or a $13.00 store credit, with another shipping fee for an item I don't want. I'm not seeking a return due to aesthetic preferences or sizing issues; the product is flawed and incompatible with any iPhone 11, which we verified using other iPhone 11s in our household. The order ID is US*******. We expect a full refund, covering both the item and the shipping fees. If this experience is indicative of your business practices, I'd strongly advise against making any purchases from your company. You risk receiving a defective item with no reasonable means of redress.

Absolutely the worst experience. Ordered clothes for over SEK 2,000. First, delivery took a month instead of 6 days (which they guaranteed). Then they have totally failed to include my contact information as well as put in some weird delivery method that says the package should be returned IMMEDIATELY if it can't be delivered to the door. When Postnord then (a month after the order) tries to deliver my package, I don't know about this because I can neither track my package with Postnord because my contact details are not linked to the package and they cannot contact me when they do not enter the apartment building. I have not been able to include my port code at any point during the delivery/order (again, because I had no information on where in the world the package was) and due to PP's strange choice of delivery method, the package immediately started being sent back to the US. When, after HOURS of searching via DHL and Postnord, I find my package (in Denmark, on the way back to the US) and contact PP to understand what has happened, they say "there is nothing we can do, it says that it could not be delivered and you have to order again goodbye". The SICKEST thing I've ever been through. Will never, EVER order from here again or recommend to anyone.

An extra item got added to my cart and I didn't realize right before I placed my order, so I went to cancel it immediately after I purchased. I sent an email asking to cancel and they responded right away (5 minutes after I placed my order) and said they couldn't cancel it since it had already been "too long" since the order was placed and it had already been processed for dispatch (literally impossible but okay).

They charge you extra for overnight delivery ($25) but do not send overnight as promised. $#*! quality, $#*! customer service. Returning my order & never using this company again. Ew.

I ordered from the site and I loved the clothing!
But when I returned the item that was too big same day I received it, paid out of my own pocket just about as much as the item. And they claimed they never received it. Three months later and I'm out of money and an item. And they did not refund me, and refuse to help me whatsoever they say they need proof of sent back item. That was three months ago. I don't have the receipt anymore. My mail lady saw and knows I sent it. Soooo idk. Right on

I bought some items from Princess Polly for the first time a few months ago. The items are very trendy and quite affordable. Some of the items were low quality, some were decent. I was disappointed with a few of the dainty pieces - one being a top that didn't fit comfortably and felt particularly flimsy.
However I particularly like their matching sets section.
It was easy to search for items that I needed and I like that they offer discounts and sales from time to time.
They offered free AU shipping over $50.

If you're looking for the latest clothing this season and want to buy it at a reasonably affordable price, Princess Polly is the place to look. Princess Polly supplies clothing from a range of partner brands such as Motel, Levi's, Doc Martens and Lioness. This means you can get a range of different items from them; shoes, skirts, jeans, accessories, swimwear and even makeup!
The only concern I would look out for is quality - sometimes the clothing is slightly worse quality than it appears on the website but I've never had any major issues.

If you live in Europe do not even bother! I placed an order over 1,5 months ago and I still haven't received anything! I've emailed them 2-3 times asking for a refund and they keep telling to wait even longer and keep sending me these ridiculous discount codes that are already everywhere

Expect cheap quality clothing at marked up prices and terrible customer service.

Bought two skirts in the same size but the sizing between the two were extremely off.
The material was also very poor quality (expect Shein quality but at 5 times the price). Beware of sponsored reviews!

One customer service agent said that the item can be exchanged while another said it cannot. Turns out, exchanges are not available to international customers (which is written at the very bottom of the page instead of under the "FREE EXCHANGES" section). International customers must also pay for return shipping.

Learned my lesson and will not be purchasing from Princess Polly again.

Their items honestly have a great fit and feel. Some things I recommend are their wyoming pinstripe blazer and ALL of their bags! Stay away from their heeled shoes as they are super cute but not comfy. Make sure to wait for a sale because it's definitely not worth full price.

This website is a scam. They misrepresent their clothing, size and material, do not own up to their mistakes and then charge a$ 7 handling fee per item for a return. I would warn all consumers and FORBID them from shopping here. I hope they close down

I ordered from Europe and the parcel came after 20 days, so the delivery was not so bad. I ordered a trench coat and I was extremely excited. After the delivery I am disappointed. The quality is just a joke. The buckles are plastic, not even metal. The fabric is soo thin, you can literally feel like it is going to fall apart. I mean I bought cheaper clothes in the past with better lining and stitching. I am not expecting perfection but at least some basic things. I wrote to custom service and they expect pictures from me. How am i suppose to proof that this item is so bad in real life, when in pictures is just perfect. I came to the conclusion that most of fast fashion brands do not care how the product looks outside of the studio. Lets not even mention the plastic bag it came in. And if i want to return it it will take forever. If you are outside USA, do not bother, it will cost you too much for too little.

Wow, I cannot even put into words how upset I am. I ordered two pairs of pants a pair of sunglasses and a pair of shoes. They never sent the shoes and only after I sent a follow email did they say that the shoes were no longer in stock and I would be refunded. Why waste peoples time? Now I'm on the hunt for a white sandal for my vacation which is coming up very soon and it's only adding extra stress. The two pairs of pants I ordered are extremely different sizes even though they're the same pant.The sunglasses are terrible quality and would not even be five dollars at the store. Customer service was extremely unhelpful and princess Polly is not transparent about their return policy for international shoppers. Do not waste your time or money shopping on this website.

Worst customer service!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory! They ruined the day of the wedding I stay with nothing to wear and they didn't even sent the dress. Don't buy from them.

Been purchasing playsuits, sets and cute tops here for years and to be fair, they got overall good fast service. Customer service is quite helpful and prompt. Their sales are pretty good as well. Cute styles but some of their pieces don't have the best quality fabric and still going at about $60 and above, just aimed at school girls who don't know better. This is the place for mass produced stuff and last minute outfits with free returns if it doesn't work out. Fast fashion at its finest although few of their stuff do come from good local brands so those are of good quality. Beware that not all of their honest individual reviews make it on the product page so I'm writing it here.

I've heard great things about their clothes, so I ordered a skirt and a romper for a vacation I was taking. Since I was leaving the Friday night for my trip, I paid for express shipping to ensure it was there by Friday at the latest. I verified with a customer service agent that if I order before 2pm, then it will ship same day and take 1-2 business days to deliver. It's now the following Tuesday, I'm long gone, and my package is still no where near - I emailed them to at the very least demand a refund on the $14 I paid for express shipping, but they refused and said it was "out of their control". All I wanted was a refund on that because I paid for a service that they didn't follow through on... TERRIBLE customer service, too - they sign off each email with cute emojis and stuff but literally do nothing to help other than give me a measly discount for my next purchase, but I don't imagine I'll be buying from them ever again. Would not recommend.