Princess Polly

This was my first and last visit. I arrived at the store at 8:40 PM and picked out a few sweaters and dresses to try on, only to be told by the dressing room attendant that it was "too late" to use the fitting rooms. Another sales associate suggested I purchase everything and return what didn't work. If you're going to close the fitting rooms early, at least inform customers when they enter the store. The service was rude and completely unacceptable.

Beware. Overnight shipping is a scam and then they charge ridiculous fees to return your items and make you wait up to 30 days to get your money back. Terrible customer service!

Bought my daughter a pair of pant for Christmas the very end of October. The pants did not fit they would not do anything. No exchange, no credit. Told us to sell them, seriously!? Any reputable store has an extended return/exchange policy for holidays. Not asking for refund just a credit or correct size. I will never purchase from them again. Too many other better options out there.

Hey cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

I ordered stuff for my daughter for Christmas. You have to order right away because things sell out very fast. We'll be careful. They don't tell you you only have 30 days to return. Very difficult when Christmas shopping. Contacted customer service & they were unable to help me. Told me to try to resell on Cursty. Also one of the items was defective. Will never order from them again. Terrible customer service

When I expressed that I did not like their return policy, I was told "sorry, have a wonderful night. "Terrible way to do business. Do they not realize that it is us middle class parents who are paying for their items for their kids?! I can also get similar items for cheaper somewhere else, so why go there?

I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!

Awful awful quality. Princess polly has gone down in qualtiy over the last years. Tried to give them nother chance recently as some of the styles online looked cute...bad decision. ALSO tried returning my items and they DONT return the full amount back. They forever lost a customer. Bye!

I ordered from Happy and Polly and received a Fed Ex tracking number over 2 weeks ago. When I track the package through Fed Ex, the only info available is that the tracking number was issued and has never been received by Fed Ex at all. Also, my email to service has not been answered! Now I have to go through my credit card to report this charge as fraud!