Princess Polly

I ordered from Europe and the parcel came after 20 days, so the delivery was not so bad. I ordered a trench coat and I was extremely excited. After the delivery I am disappointed. The quality is just a joke. The buckles are plastic, not even metal. The fabric is soo thin, you can literally feel like it is going to fall apart. I mean I bought cheaper clothes in the past with better lining and stitching. I am not expecting perfection but at least some basic things. I wrote to custom service and they expect pictures from me. How am i suppose to proof that this item is so bad in real life, when in pictures is just perfect. I came to the conclusion that most of fast fashion brands do not care how the product looks outside of the studio. Lets not even mention the plastic bag it came in. And if i want to return it it will take forever. If you are outside USA, do not bother, it will cost you too much for too little.

Wow, I cannot even put into words how upset I am. I ordered two pairs of pants a pair of sunglasses and a pair of shoes. They never sent the shoes and only after I sent a follow email did they say that the shoes were no longer in stock and I would be refunded. Why waste peoples time? Now I'm on the hunt for a white sandal for my vacation which is coming up very soon and it's only adding extra stress. The two pairs of pants I ordered are extremely different sizes even though they're the same pant.The sunglasses are terrible quality and would not even be five dollars at the store. Customer service was extremely unhelpful and princess Polly is not transparent about their return policy for international shoppers. Do not waste your time or money shopping on this website.

Worst customer service!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory! They ruined the day of the wedding I stay with nothing to wear and they didn't even sent the dress. Don't buy from them.

A company that is not transparent, they need to pay their employees more and don't disclose where they buy their materials, at least 50% of the jewelry and clothing comes from Alibaba and AliExpress. Ridiculous

First time to shop here, I wont be doing so again. Despite being given a 20% discount for the inconvenience of paying for international EXPRESS courier delivery and duties for my order NOT to arrive in the 2-4 day time period.
12 days later and it has finally arrived…. However my graduation evening functions have been and gone and the dresses are no longer needed.
Really disappointed with this company and it's gushy but useless excuses and apologies. Why would I want to buy more clothes with the 20% discount code they meekly offer for their poor international delivery. I now have to pay $25 to return the items.
COVID convenience excuses are no longer acceptable after 18 months of them being abused.

I've heard great things about their clothes, so I ordered a skirt and a romper for a vacation I was taking. Since I was leaving the Friday night for my trip, I paid for express shipping to ensure it was there by Friday at the latest. I verified with a customer service agent that if I order before 2pm, then it will ship same day and take 1-2 business days to deliver. It's now the following Tuesday, I'm long gone, and my package is still no where near - I emailed them to at the very least demand a refund on the $14 I paid for express shipping, but they refused and said it was "out of their control". All I wanted was a refund on that because I paid for a service that they didn't follow through on... TERRIBLE customer service, too - they sign off each email with cute emojis and stuff but literally do nothing to help other than give me a measly discount for my next purchase, but I don't imagine I'll be buying from them ever again. Would not recommend.

$32- for a skirt that is so cheaply made. Most of their dresses look like Romwe or Shein which has better skirts and dresses that are actually really well made and cost me 7-16 bux. $41-50 for a dress that is comparable to some of the Shein dresses that are displayed without a model and they are terrible quality. I am talking badly sewn, the lining feels weird and such plastic cheap fabric (I am referring to the Tazmin green dress and some others.). Some of their items are better quality like the Just Friends plaid dress that I bought in 2020 and the Harmony and Lara/Marla/Karla dresses but again, $44-50 for a dress that actually costs 20-25 at other stores, it's not worth it. I made 9 orders with them last year and in 2020 of about 85-100 dollars each for 2 or 3 items. Even Dolls Kill can be cheaper and better quality than them.
Also dresses and tops run very small, they're not made for women with athletic curves and im a size 4 but I have muscular curves. The models are either overly, unhealthy skinny like XXS walking bones or plus size, nothing in between. They need to have a shape category for women than are thin but have curves. I see why stores like Windsorstore are pricier cuz theyre classy and have physical stores too, but I cannot stomach the prices here.
I have to say the reviews on their site are real, I have post some too and the size the models wear is accurate too, most wear a 2 or 4 and I usually fit in the size 6 while im 34DD 25 39 115lbs 5'7 and their site tells me I am a size 4 and then my butt won't fit, the boobs are hanging out. Maybe this store is for teens.

Princess Polly has always been one of my go-to websites when buying new clothes. All of their items are trendy, and for the most part, affordable. I probably order something from them at least once a month! Their website is so easy to navigate, their customer service team is amazing, and the shipping is so fast!

Their items honestly have a great fit and feel. Some things I recommend are their wyoming pinstripe blazer and ALL of their bags! Stay away from their heeled shoes as they are super cute but not comfy. Make sure to wait for a sale because it's definitely not worth full price.

Been purchasing playsuits, sets and cute tops here for years and to be fair, they got overall good fast service. Customer service is quite helpful and prompt. Their sales are pretty good as well. Cute styles but some of their pieces don't have the best quality fabric and still going at about $60 and above, just aimed at school girls who don't know better. This is the place for mass produced stuff and last minute outfits with free returns if it doesn't work out. Fast fashion at its finest although few of their stuff do come from good local brands so those are of good quality. Beware that not all of their honest individual reviews make it on the product page so I'm writing it here.

Return cost money even though the shipping of my order took longer than expected. Ridiculous that they're charging customers 7 dollars to return items when every other website has returns for free... Especially when I needed the clothes for a specific event and didn't get them on time. They said they asked for an "extra delivery day" on their website and claimed that the "next business day" with an extra day in between was the 16th, when I ordered on the 11th... don't say things will be delivered in a certain amount of days when they won't be. I just wasted 7 dollars for no apparent reason... won't be ordering from here ever again.

Let me start by saying, I absolutely love princess polly. They always have the trendiest and cutest selection of clothing, and often have hard to get styles of items. They do have a lot of good items run out of stock, so if you're considering something, buy it ASAP! I recently ordered a pair of shoes from here, and the packaging was not great, hence the 4 stars instead of 5. For the price I pay, I would have expected better packaging. The thin poly mailer they used was ripped open and the box was smashed. Customer service could definitely improve as well, but they ended up refunding me a portion of my purchase since the shoes were out of stock and I couldn't exchange them for another pair with a box in better condition. I think an honest review would be 5/5 for their clothing selection, and 3/5 for packaging and customer service, which is why I met in the middle at 4 stars. Would love to see improvement from them!

Princess Polly is great value, great quality clothing and great range. There customer service is the best out there. I have been shopping with PP for years now and not one problem. They have the best returns policy I have encountered and the delivery is the fastest. I would highly recommend this store to anyone!

Sophee was beyond helpful in providing the links for a return that I could no longer locate in my e-mails. She was gracious in her response and provided immediate attention to my inquire. Furthermore, we love the clothes and continue to shop on the website. Thank you Princess Polly.

I bought the Abe puffer from them. It was shein grade quality and falling apart when I received it. All of the stuffing on the inside of the puffer quickly balled up and fell to the bottom to the point where I wasn't even able to wash it. All the seams had strings hanging and some of them were literally completely gone.
That aside, I posted this review on their website and they won't even allow it to be on the reviews. I had a feeling when all of the reviews were raving about them and the "bad" reviews were hardly bad and still 3/4 stars. Needless to say, they hide how poor quality their close are by having someone review the reviews and pick and choose which ones are posted to their site.