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Princess Polly has a rating of 1.6 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Princess Polly most frequently mention customer service, real life, and poor quality problems. Princess Polly ranks 1810th among Women's Clothing sites.
Hey cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price
I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!
One of my favorite shops right now! Love everything on the store! This is definitely my go-to shop! Planning on buying more from them! Everything is super cute!
Products used:
Everything! Mostly bought shoes and clothes.
Date of experience: August 20, 2022
The XXS(0) is an xs/s on bottoms and dresses. Got a skirt last year and it was big. I'm xxs in every brand. I forgot about it and I order two skirts and a dress and they are big for a xxs(0size)
Date of experience: December 9, 2022
Clothes arrived ripped and had to pay $40 to send them back. Would never order there again, very disappointed. Do not recommend!
Date of experience: June 20, 2022
For those wondering the quality isn't bad but a little overpriced. Customer service is top knock tho for a return I made.
Date of experience: June 26, 2019
I ordered withe color cowboy boots and I love it. I Tried it on and seems comfy and look exact like a picture.
Tip for consumers:
I love to check other items too.It is great price .
Products used:
Cowboy woman boots withe color .
Date of experience: February 10, 2022
DO NOT I REPEAT DO NOT shop here. Scam, scam, scam, scam, scam, scam,. Scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam
Date of experience: July 22, 2021
Great customer service
Quick replies
Always helpful
Understanding with refunds
Simply the best store EVER!
Date of experience: September 4, 2017
This was my first and last visit. I arrived at the store at 8:40 PM and picked out a few sweaters and dresses to try on, only to be told by the dressing room attendant that it was "too late" to use the fitting rooms. Another sales associate suggested I purchase everything and return what didn't work. If you're going to close the fitting rooms early, at least inform customers when they enter the store. The service was rude and completely unacceptable.
Date of experience: December 29, 2024
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