Princess Polly

I was so blunt on what I needed and what I request that they still managed to mess up my package package. And on top of that they still messed up towards the end and nothing is resolved. My package was about to get here they returned it back for no reason after payment was made and now the package that I was waiting for 2 weeks is going back to their location. Not to mention to not waste your time on the 2 day shipping because it will not happen.

Do not purchase from this website... it's a scam! I have reported them to BBB. I placed an order on May 6 and still have not received an order. I was given two different tracking numbers and neither one was a delivery of my package!

Really cute clothes and true to size, what more could I ask for. No duties or taxes at the door and I live in Canada. I thought I would be slammed with one since I believe this company is Australian based but they literally just left it on my doorstep. It took about a week and a half to get to me which seems to be the all around consensus with all my packages that I order online. Would shop here again. ( it's my first time) (; got the top in a extra small. Its called Ferentina Crop Top. Then I got he cardigan in a small. It's called TWIIN Era Cropped Cardi Top. Quality is overall good but I would stay prices are a n little steep.

The XXS(0) is an xs/s on bottoms and dresses. Got a skirt last year and it was big. I'm xxs in every brand. I forgot about it and I order two skirts and a dress and they are big for a xxs(0size)

I ordered a pair of jeans in my normal size and they were WAY too big. I exchanged them for a size smaller and they were in stock so I ordered them. After 3 weeks of them not arriving, I call to find out they had given my jeans to someone else. I was very angry because I had been waiting for a while for this pair of jean I had paid for. They refunded me but the jeans aren't even sold in the stores anymore so I can't get them. Very big lack of communication within their company I guess. Very disappointing.

Absolutely the worst experience. Ordered clothes for over SEK 2,000. First, delivery took a month instead of 6 days (which they guaranteed). Then they have totally failed to include my contact information as well as put in some weird delivery method that says the package should be returned IMMEDIATELY if it can't be delivered to the door. When Postnord then (a month after the order) tries to deliver my package, I don't know about this because I can neither track my package with Postnord because my contact details are not linked to the package and they cannot contact me when they do not enter the apartment building. I have not been able to include my port code at any point during the delivery/order (again, because I had no information on where in the world the package was) and due to PP's strange choice of delivery method, the package immediately started being sent back to the US. When, after HOURS of searching via DHL and Postnord, I find my package (in Denmark, on the way back to the US) and contact PP to understand what has happened, they say "there is nothing we can do, it says that it could not be delivered and you have to order again goodbye". The SICKEST thing I've ever been through. Will never, EVER order from here again or recommend to anyone.

PLEASE DO NOT PURCHASE HERE if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a "giftcard" to which THEY DISABLED. I'm now out of $500 and so many clothes. NOT WORTH IT.

It was my first time shopping with Princess Polly, and I was excited to receive the clothing I selected. The delivery was amazingly quick; I received the order in less than 48 hours after placing it on standard shipping. The communication was also stellar; I was kept updated with great communication throughout.

However, unfortunately, upon receiving my order an hour ago I have been extremely disappointed. Firstly, two items (one of which was sold as "final sale" (I.e. Non-returnable) arrived faulty - one with white stains (olive cap) and the other with some random red threading (on a grey sweatshirt)?! Honestly, I thought I'd ordered from a second hand store for a minute… No disrespect towards second hand stores, I just mean I was obviously shocked to be receiving items that weren't exactly cheap with obvious faults.

As I made my way through the rest of the items, I found that my order was also completely missing two items that I was eager to receive. By this point I was seriously questioning the legitimacy of this company so looked them up online to discover some other terrible reviews here. That's the LAST TIME I don't check reviews for a new store! I can only hope I am able to get the money back for these items.

Further, I reviewed Princess Polly's return policy before completing my order to check whether return expenses would be required. Nowhere on the website is it mentioned that return expenses ARE REQUIRED, if you are wanting a refund to your initial payment method rather than a store gift card. This is incredibly deceptive and adds to the negative sentiment I have gained. I sincerely wish I didn't have to write this complaint. It's not how I wish to spend my time, and I'm annoyed that I have to report on these things which I believe should be standard practices of customer service.

As I mentioned it is my first encounter with the company, and I'm sad that it will be my last as I was initially excited to find a brand that I could rely on for some lovely clothes. Even if they made all their wrongs right I would never buy from this store again as I really don't want to support such sloppy practices or represent such a brand through my clothing.

This company will be out of business soon if recent behavior is any indicator. I ordered my daughter's Christmas presents from Princess Polly on December 2nd. Their website said everything was in stock and ‘ready to ship'. The following day I received an email from them saying that due to COVID they were experiencing some delays (understandable), and they would email me with my tracking number when my items had shipped. "Nothing to do here, babe"... just letting me know. Fine. Fast-forward 3 weeks and still NO COMMUNICATION from Princess Polly. Christmas is in 3 days. I have called customer service a dozen times or more, and each time I wait on hold for 10-15 minutes and then a recorded message comes on and says ‘sorry, but no one is available to take your call at this time... Please try again later ". Then it HANGS UP on you. I've also emailed customer service multiple times and get an automated response saying they received my email and please give them 48 hours to respond. That was over a week ago. Nothing since then. Nada. I cannot reach them and it seems like this is a giant scam.

One of my favorite shops right now! Love everything on the store! This is definitely my go-to shop! Planning on buying more from them! Everything is super cute!

Clothes arrived ripped and had to pay $40 to send them back. Would never order there again, very disappointed. Do not recommend!

I ordered withe color cowboy boots and I love it. I Tried it on and seems comfy and look exact like a picture.

DO NOT I REPEAT DO NOT shop here. Scam, scam, scam, scam, scam, scam,. Scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam, scam