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PrintPlace has a rating of 4.1 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintPlace most frequently mention customer service. PrintPlace ranks 265th among Printing sites.
Many happy reviews I have already written for accuracy, customer service, price, turnaround time, overall communication so it's hard to find another wonderful thing, but, having just received the latest print job, I can now praise the color fidelity in PP's printing. What a satisfied customer I am. By context, I am a lifelong graphic designer and purchaser of print products, many decades of knowing such things.
The worst company to deal with. Never received my order or refund. Customer service is a joke all they say is I'm sorry. Think twice before throwing your money away. Ordered 3 day turn around, been almost a month no order. Any other company would have filled the order and shipped it over night.
Order #*******…Do not use! I sent emails to update what I wanted written on my placard. No response. Asked about shipment because I need it by 8/14 for my wedding anniversary! Going to call BBB to complain about their business.
Products used:
Placard with stand
Ordered on aug 19th. Today is the 28th and can not get an answer as to why my order is still not in the shipping stage. They say 1-2 business days for processing and 3-5 for shipping. I hat a joke. Requested a refund a week ago and told me they can't refund my money. Would never deal with this company ever! Again.
Tip for consumers:
Do not buy from these bafoons
Products used:
Still waiting on order. They do not allow cancellation even though they are two weeks over there time line
Hi, Salvatore. We are sorry that your order has not arrived when expected. We would be more than happy to take a closer look at your order and see what happened. Would you be able to update your review to include your order so we can review it and follow up with you via email? Thank you.
Customer Care
Placed an order and paid for 1 day shipping. Delivery date of February 24th promised. It's the 26th today. They don't know where it is. Can't contact DHL, the shipper because they are closed on Saturday. Yesterday DHL told me the order would be in my mailbox by end of day yesterday. That was a lie. These are menus for tomorrow, Sunday.
The woman at PrintPlace is sorry.
Tip for consumers:
Order way in advance.
Products used:
Printed menus
They are the worst. Would not change a few words on an order. They said it was already in printing only after a few minutes of the order. There is no way it would be in printing that fast, because if it was why would they say it would not be shipped for 3 weeks when ordered. They lied. Then when asked if we could just stop printing and correct it they said they could but we would have to reorder and pay the full amount again. We then asked to just cancel the order and give us a full refund. They said that they would only give us a half refund. They are ripping off people. This is a very bad company with very bad people.
Hello Stan, Thank you for reaching out to Print Place. We are very sorry to hear about your experience. Will you send us a direct message with your order#? We will be happy to review the issues and follow up with you.
Thank You,
Customer Care
I've been using Print Place since 2008, in the past two years, the business has just deteriorated. I thought it was due to covid but it's just terrible. From the wrong files being used as proof's to them adjusting files incorrectly or assuming changes that weren't necessary. I had always used this company because their customer service was great... This is no more. THEY ARE NOW TERRIBLE! From banners to menus to flyers and business cards and postcards they've screwed up every order over the past few years. From cutting incorrectly to printing the wrong proof to printing on shotty quality of paper and banners. It's such a bummer. I've done my last job with this company.
Hi, Cleo. Thank you for bringing your concerns to our attention. We would be more than happy to take a closer look at your order and your concerns. Would you be able to update your review to include your order number so we can review and follow up with you? Thank you.
Customer Care
This company is also known as PrintPlace. I am a luxury home photographer with a background of 27 years of experience in print publishing. I have published hundreds of luxury home magazines and managed the printing. I sent a real estate brochure to PrintPlace and the did a horrible job of printing. The brochures were so dark and black ink was way too dark. I spent over an hour on the phone with customer support, they told me that they would re-print the brochures and the next day a customer service rep came back and said they would not re-print the brochures... they stole $395 dolloars from me basically because now I have to have the brochures re-printed somewhere else for my customer... horrible company with terrible customer service and the printing they do is awful. Don't order anything from them.
Hi joe c,
Thank you for providing us with your honest feedback regarding your recent experience with us regarding your brochures. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We apologize that the order did not meet expectations and the printing did not turn out as expected. We would like to know more about the order and review further for you. We will send you a direct message shortly to obtain additional information.
Customer Care
Very painful to work with their customer service. It is not US based. It takes a long time (days) to communicate with their customer service because they are based in another country.
Ordered postcards for work for various events. The staff was very friendly and helpful, the turnaround time was quick, and the quality was outstanding!
I would recommend ordering postcards!
Paid for the express in order to give a little gift to my wife for our Anniversary and am still waiting for it. Asked for refund and they wouldn't. Terrible business
Hi, Jonathan. We apologize that your order did not arrive when expected. We would be more than happy to take a closer look at your order. Would you be able to update your review to include your order number so we can review it and follow up with you?
Customer Care
My print order was made very quickly and was perfect, colors, edges, paper quality, were all just as advertised.
My business has been ordering our print items at Print Place for a long time. They are always so helpful and never disappoint!
Great quality products with an incredible customer service. I recommend it without a doubt. Try it and live the experience.
I was very pleased with the whole process from start to finish. Will be doing business with them soon
Online ordering was easy, email updates kept me informed of the order progress and the stickers looked great!
I placed an order for corrugated boxes on March 7th. Full color on the outside and plain on the inside. The site had me choose a printing turn around time and I chose 10 days, today is March 22nd and my item still has not shipped.
When I called on Sunday March 19th, the agent advised me that my item would ship on Monday March 20th. Yesterday March 22nd the agent advised me that my item would ship today. Now today an agent advised me that my item will ship between Friday March 24th thru Monday March 27th. A full 20+ days after placing my order.
Print Place will accept your order and promise you anything, then take their time delivering your product without any consideration for your schedule. I ordered a proof of 1 box and it arrived in 7 days. Since my order was taking so long I ordered a second proof box to take pictures for our website and it too arrive promptly. But my bulk order of 100+ boxes of the same size and design miraculously cannot ship.
And don't even get me started on the phone agents. They're combative and far from knowledgeable. All they do is paraphrase your statements/questions to pretend like they understand your question. The agents literally make things up as they go along.
Print Place don't even reply with your non-sense because I had each agent e-mail me the ship date they told me for proof.
If you are reading this, go elsewhere. Don't say that you were not warned.
Tip for consumers:
Don't use Print Place. Find another printing company
Products used:
corrugated boxes
Easy to upload and proof. The turnaround rime was quicker than I expected. We appreciated the over run at no additional charge.
Very pleased with how our stickers turned out. 10/10 would buy again. Not sure if it is standard practice but they even threw in a couple extra.
Products used:
Stickers
I was extremely pleased with the bookmarks printed. I customized them and they were exactly as I anticipated right down to the color!
Aside from the great quality and price one of the things I love most about PrintPlace is their terrific customer service.
Easy ordering, fast response, professional quality, all at a fair price. Nice website, quality customer service with easy to work with staff.
Ordered months ago and the took the money there and then and no email and no product three months later!
Just a scam!
Did a great job on my order. Helpful staff. Co vetted an old.JPG file to vector image for minimal charge. Very happy with the results.
I ordered flyers for my nerw company with Print Place. My flyers turned out great. Im very happy with my purchase. Thank You Print Place
We ordered name tags with our logo on top. The finished product was perfect! Quality of tag is great. Fast turnaround. Highly recommend PrintPlace.
Gain trust and grow your business with customer reviews.
PrintPlace specializes in fast turn, full color, digital and offset printing, as well as direct mail services.
Ever since the inception of PrintPlace in 2006, our mission was, and still is, to create a printing company that focuses on its customers and its employees. Everyone who works at PrintPlace.com is here to create a company where customers enjoy doing business.
Our customer service team members are here to make you happy. Our helpful representatives are on-site at our print shop in Arlington, Texas.
The PrintPlace.com art department is comprised of graphic designers whose technical skills are unmatched. They are meticulous about carefully checking every single job before it prints. They will alert you if there are any issues with your bleed, resolution, or other areas. This extra quality check assures you that your artwork will print well.
After your job passes our art check, our pre-press, press room team and bindery staff take care to make sure your order turns out right, every time.
Hi, Diane. We are sorry that you haven't received a response on your concerns yet. We would be more than happy to assist you. However, the order number you provided seems to be incomplete as it does not bring anything up in our system. Would you be able to update your review to include the complete order number so we can follow up with you on your concerns? Thank you.
Customer Care