• Pro-Form

Pro-Form

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Overview

Pro-Form has a rating of 2.4 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Pro-Form ranks 6th among Fitness Equipment sites.

  • Service
    83
  • Value
    89
  • Shipping
    85
  • Returns
    45
  • Quality
    86
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
35
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How would you rate Pro-Form?
Top Positive Review

“Super happy with our purchases!”

Edward A.
2/22/22

We are new to home gyms. We decided to jump right in, and buy a few different things from Pro-Form including a treadmill, a stationary bike, a workout bench, and a wall mount squat rack. All of them have been super great, and work as well or better than we thought. The only complaint is the treadmill had a small piece of cracked plastic, that I'm sure happened in shipment. None the less, everything works great, and we love it thus far.

Top Critical Review

“Proform Treadmil 14.0”

Suresh N.
3/10/24

I thought i could watch and listen to music while doing exercise, but nothing was allowed its like dum machine, better to buy a manual treadmill. Waste of money and time on this.

Reviews (154)

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customer service (49)
Thumbnail of user randio9
Missouri
2 reviews
0 helpful votes
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November 4th, 2021

I have had nothing but a great experience with ProForm! I was given product at a discounted price in exchange for my honest and unbiased feedback. ProForm has been the best company for helping me get back into my fitness routine since having my 2nd child. They have so many options for equipment and types of workouts. The online program is very motivating and fun. When I had a question about setting up my equipment, the company quickly responded and provided great guidance. I have already shared my excitement for ProForm with my family and friends!

Products used:
weights, exercise bike, iFit

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Thumbnail of user lenas116
Nevada
1 review
0 helpful votes
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September 29th, 2021

I purchased a Proform Elliptical, and feel it was a lifesaver during Covid! The gyms were closed for a big part of the pandemic, and I honestly didn't feel safe going back to the gym. It was great to have a high-quality machine in the safety of my home with fantastic classes and trainers. So many levels and challenges to choose from, the options are endless. I'm a stay-at-home mom, to three kids and cant afford to not get healthy! I received a discounted price in exchange for my honest opinion.

Thumbnail of user jillr380
Texas
2 reviews
0 helpful votes
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October 9th, 2021

I love my new Proform bike. The shipping company did a number on the box, but thankfully Proform packaged the bike so well it wasn't even scratched! It was easy to put together, my husband did it by himself in less than an hour. And it's super easy to start using right away! I'm finally motivated to exercise again. I received a discounted product in exchange for my honest feedback and opinions.

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Thumbnail of user kassyl2
Florida
2 reviews
0 helpful votes
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October 15th, 2021

Very pleased with my experience with the company and their products, excellent customer service as well. Their products are well worth it and are very durable i am amazed by this brand and their durability

I received a discounted product for my honest feedback

Thumbnail of user samanthad327
Kansas
3 reviews
2 helpful votes
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September 23rd, 2021

I love that I can exercise at home and still have all the fun. I get personalized work outs, goals, challenges, and so much more. Their customer service is easy to get in touch with and quick and friendly. I received a membership with my treadmill and just love it. The treadmill is foldable so it isn't in the way when I'm not using it. The incline and speed change automatically. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user alaexm
Texas
2 reviews
0 helpful votes
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October 23rd, 2021

I had heard about the Proform bike from some friends and had been thinking to try it for a while. Boy am I glad I did! This bike is awesome. Super easy assembly and adjustable for maximum comfort. This is definitely been a great tool to getting back to a healthy lifestyle! I was given this product at a discounted rate for my unbiased opinion.

Thumbnail of user janen199
Pennsylvania
2 reviews
0 helpful votes
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October 21st, 2021

My new Proform Treadmill is great. It came with Ifit subscription. The instructions included with the product made it a easy to assemble even though I do not do this type of assembly often. I appreciated that there is a 90 day warranty included with the product and the option to purchase extended warranty if we so choose. I also found the exercise and stretching guidelines to be useful and I am looking forward to getting the free meal guide which is available on request via mail.
The treadmill itself is basic and a good value for the cost. Easy setup and great for space saving as it can be folded up when not in use. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user heatherg668
New Hampshire
2 reviews
0 helpful votes
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October 9th, 2021

Highly recommend Proform spin bike! Item shipped and arrived quickly. The bike was packaged so well in the box – the shipping company destroyed the box and I for sure thought it would be damaged, but it wasn't. I was highly impressed right then. Very easy to put together – only 1 person needed and less than an hour and it was ready to start exercises! I received a discounted product in exchange for my honest and unbiased opinion

Products used:
spin bike

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Thumbnail of user joleneh45
Florida
2 reviews
0 helpful votes
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October 30th, 2021

Excellent equipment. Easy and fun to use! Quiet and fun ride! Easy to put together (my 6 year old helped me) and easy to move if needed! Very happy! I received a discounted product in exchange for my honest feedback!

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Thumbnail of user ashleym1187
Illinois
2 reviews
0 helpful votes
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September 24th, 2021

I have been enjoying using my new treadmill with the iFit membership. The treadmill was pretty easy to assemble, clear directions and not too many parts. This treadmill is just what I was looking for, compact/lightweight/affordable. I was given this product at a reduced rate for my honest opinion

Tip for consumers:
Great products

Products used:
Treadmill

Thumbnail of user caitlins127
Minnesota
1 review
0 helpful votes
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October 28th, 2021

I absolutely love the piece of equipment I received from proform. It was easy enough to put together. It has a variety of programs to keep me motivated. I received this product at a discount in exchange for my honest feedback.

Thumbnail of user sheris371
Washington
1 review
0 helpful votes
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March 1st, 2020

I have had my Pro-Form 5000 for 1 month. I did not purchase the white glove delivery option but in hindsight should have. The boxed treadmill weighed 300lbs and took some doing to get into the house. Make sure you have a team to get it from the curb into the house if you do not purchase the upper level delivery options. It was fairly easy to assemble. I have enjoyed the online workouts, I have only tried the running workouts. The videos are well done and the trainers are interesting. I don't like that the warm up and cool down are not calculated in my total distance or time however. Some of the on screen buttons are small and difficult to select while running, you have to stop in order to select at times. It is an overall solid machine and I do recommend it.

Thumbnail of user karenw2145
Texas
2 reviews
0 helpful votes
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November 2nd, 2021

I went in search of some home gym equipment since Covid messed up my ability to go to the gym. I wanted something fun and engaging that I'd want to use again and again. My ProForm elliptical fits the bill perfectly! It was super easy to assemble and I've been using it ever since. The app that you pair with the elliptical gives you an endless number of workouts that are fun and engaging. There's no doubt I'll reach my fitness goals with my elliptical! I received discounted product in exchange for my honest feedback.

Thumbnail of user wendir35
Virginia
2 reviews
0 helpful votes
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November 9th, 2021

I am very pleased with the quality of my Proform exercise bike. It is comfortable to ride and customer service is easy to reach and very helpful.

I received discounted product in exchange for my honest opinion

Tip for consumers:
There is a QR code to scan which brings you right to an easy to follow assembly video. Assembly was quick and painless!

Products used:
Upright indoor exercise bicycle

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Thumbnail of user devang5
Arkansas
2 reviews
13 helpful votes
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November 6th, 2021

I have been hearing a lot of hype about "spinning" and decided to check it out. I got the ProForm 500 SPX with interchangeable seat and am thrilled. I have always had problems with my knees and could not run, but this spin bike gives me a good workout. I can do a session whenever I want without having to get out in the weather and going to the gym. This bike is sturdy and feels expensive but is actually reasonably priced. I am rather fluffy, so, the seat is going to be changed out for something more comfortable to me. Also, I am short and this bike is fully adjustable and easy to adjust so my fiance' and I can easily adjust the bike to our own comfort levels! I did receive a discounted rate on this product in exchange for an honest and unbiased review.

Thumbnail of user brandig88
Iowa
2 reviews
0 helpful votes
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November 15th, 2021

I have the ProForm 300ci. It arrived quickly and was easy to assemble. It has a comfortable seat and is easily adjustable to any height. (I am really short so this matters). It has all the bells and whistles of a more expensive bike without the price. I highly recommend getting one! I received this discounted product for my honest feedback.

Tip for consumers:
Highly recommend- great buy!

Products used:
Proform 300ci stationary bike

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Thumbnail of user tinam768
Texas
1 review
1 helpful vote
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December 2nd, 2020

I received my Proform HIT Trainer in January 2020. Since this time I have been able to use it only 4 months as the machine has broken three times with repair downtimes of approximately 4-6 weeks on each occurrence. I love my machine when it's working but the down times for service are unacceptable. Proform delivers parts timely but the service even with an extended service agreement causes dislike for the company, product and Ifit as a whole. I am considering selling my machine or potentially just giving it away and purchasing a more reliable product. I read the reviews but unfortunately on the Proform website they apparently censor the reviews because my initial statement of disappointment never appeared. So spend the extra money on a better product you will be much happier in the long run.

Thumbnail of user aongv
Michigan
2 reviews
0 helpful votes
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October 15th, 2021

The elliptical machine I got was easy to set up. Its compatible with the iFIT program. I downloaded the iFIT app without any problems. The machine is compact so it fits great in my small home. I like how the display and buttons are easy to use and to understand. The stride is comfortable and smooth I'm really impressed with how challenging this compact machine is. This is my written opinion based on my personal experience in exchange for a discounted price on the product.

Products used:
Elliptical machine

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Thumbnail of user monicas584
Texas
2 reviews
0 helpful votes
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October 15th, 2021

I received my bike at a reduced rate in exchange for giving a direct and genuine review of the product. It has exceeded all expectations, was simple to put together and the customer service was excellent when I called with a delivery question. I am very short (5'1), and my husband is over 6 feet tall and we are able to adjust and interchange our positions on the bike easily. I have synced up with using the iFit ap and after skipping the gym or class the past 2 years due to Covid, I have become addicted to joining classes and watching videos that travel to beautiful lands and keep the energy up.

Products used:
ProForm Bike

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Thumbnail of user jocelyng56
Texas
2 reviews
0 helpful votes
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November 14th, 2021

I'm a beginner when it comes to working out and I really enjoy my ProForm Upright Bike. It was easy to set up and put together. I had no issues with it. I was given this product for a reduced price in exchange for my honest and unbiased opinion.

Products used:
Proform upright bike

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Thumbnail of user fawnr9
Colorado
1 review
1 helpful vote
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June 28th, 2021

Great quality this company provides. I have the spine bike thay has a 22inch screen attached. Almost everything is made from metal. It came with 2 3lb weights. The delivery service and customer service are extremely nice and friendly. When the designes the bike they really thought everything through to make it easy to put together. Everything was labeled with right or left. Also which step a product will be used. The only additional thing I needed was a screwdriver.

Thumbnail of user darlenee78
New York
1 review
0 helpful votes
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August 2nd, 2021

Excellent service. Quality machines for a great price. My spin bike was a fraction of the cost of the 'other brand' and I am loving the ifit classes and trainers. Customer service was incredibly helpful when i had to call them.

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Thumbnail of user lenas105
Nevada
3 reviews
1 helpful vote
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July 31st, 2021

Nothing but great service received here. I purchased aboke to have access to exercise anytime and I love the programs. I'm not very tech savy, so needed so setup help. Boy, were they fast to respond! I recieved immediate and fast solutions from them, also gave me some great tips! I received a discounted product in exchange for my honest feedback.

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Thumbnail of user ashleyk369
Louisiana
3 reviews
1 helpful vote
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June 18th, 2021

I have the ex5 "ProForm Tour De France CBC Bike and am very impressed with the quality. For less than $500 this bike is solid. I love the smart digital resistance. At Costco this bike comes with a package that includes a year membership of iFit. There are so many classes. They even have live classes where the trainer can adjust your resistance. This bike is an amazing value. I received discounted product in exchange for my honest feedback.

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Thumbnail of user kylaf11
Pennsylvania
2 reviews
1 helpful vote
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June 4th, 2021

I have recently gotten a proform pro c22 spin bike. This bike is completely solid! It's most definitely made to last and everyone in my house enjoys using it. It was very easy to put together which was great. The seat is not bad at all and the pedals are also great which include straps! The 22 inch screen is most definitely an added bonus along with the ifit subscription! I received a discounted product in exchange for my honest feedback.

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