Pro-Form

I ordered an elliptical in January 2021, they said it would ship in early February. I call in late February asking what's going on, they tell me everything is back-ordered and it will ship in early April. I'm annoyed at the lack of communication about this, but I say okay thanks. I call back today (mid-April) to ask what the heck is going on, and the guy tells me that my order was cancelled during my last call. WHAT?! I spoke to someone in shipping - how would they cancel it? Why didn't I get any sort of confirmation email? I've been waiting 4 months for a machine that was never coming. Ridiculously unprofessional and a complete waste of time.

We are new to home gyms. We decided to jump right in, and buy a few different things from Pro-Form including a treadmill, a stationary bike, a workout bench, and a wall mount squat rack. All of them have been super great, and work as well or better than we thought. The only complaint is the treadmill had a small piece of cracked plastic, that I'm sure happened in shipment. None the less, everything works great, and we love it thus far.

After less than a year with my machine I was having some minor problems. Reaching out for service has been nothing but a hassle. They make you jump through every hoop. No one responds to emails or phone calls. Neither the company nor local affiliates want to help.

When trying to calibrate treadmill I discovered that the upright wire is mangled. Called for tech and I'm still waiting. Ordered mid January and I am definitely not satisfied w/purchase. Looks like a difficult relationship ahead w/proform.

I ordered a Proform elliptical on 13 March.

That week I was told that I should expect delivery around 04 April.

On 10 April, according to their customer service, the elliptical had been in a warehouse since 31 March and was going to take another 2-3 weeks to arrive after they shipped... which they were probably, no guarantees, going to do in the next few days. This was complemented with a terse insincere apology of the sort Grubhub sends when your food will be ten minutes late.

As of writing, they refuse to answer any further emails about the ongoing delay. I don't know if the elliptical is good or not, but the company clearly work on the principle that once they have your money (which will be over $1000 in most cases) you're just a sucker who will have to deal with whatever they feel like doing to you.

We purchased this ProForm 22 bike last January (1/2021), and it broke after the first use.
I have been on the phone dozens of times with a promise for parts originally in 7-10 business
Days. Now almost 6 months has gone by, and we still have not received the all of the parts.
We wanted to return the unit, but were told that would cost $400. The worst part is, because
We took financing with a TD Loan, and are not making payments until we have a working bike,
Our credit score has dropped over 200 points. Looking at getting a lawyer, small claims court,
Or the better business bureau to help us out of this bad situation. Buyer beware.

I am very disappointed in the purchase of this treadmill. I spent the XTRA money thinking I was going to get an upgraded product. I have had wifi connection problems since I purchased it about a year ago. I was very excited about the Ifit, which is why I bought the model with a 22" screen. It worked 1 out of every 5 times. I finally gave up after a month, because the treadmill could not stay connected. I've had to use a very old-school manual workout for the last 10 months. The speakers have a horrible sound quality and if I turn the fan up more than two notches, it makes a loud noise and slows down the motor. It's like the 80's when you would turn on air conditioning in your car. I researched treadmills for two years and I truly regret purchasing this treadmill.

Our elliptical and broken 2 times within the warranty period. After months of being told week after week that someone will contact me regarding our elliptical we still have no answers. Every time we call, they say they are escalating this issue and still no one ever gets back to us. I would never buy another product from this company.

It took close to 40 days to arrive the ordered treadmill (proof attached as a photo) and it came after several failed attempts to delivery. They scheduled twice, and I canceled my work to be at home on two days so that their shipping company can come and assemble stuff, but they never showed up or sent me a message. Finally things came after about 40 days ordering. I also ordered a bike and it came fast but look at the pictures how they packaged stuff. Horrible! In addition, the treadmill restart multiple times when using and google and see, it's known to happen with their stuff. Don't be stupid like me. Do a good research before you buy. Check their shipping company ratings - select express - the worst ever you'd see. Bad quality stuff and bad service. Also, they will charge you $250 or more if you decide to cancel the order in case of delays like I have.

Avoid this company. The service is bad. The treadmill is crap. I paid for the guarantee that cost me $300 for 4 years. I bought it 2 years ago, I called them because my computer was damaged, and the legs got rust After 3 hours on the phone, they told me that they were not going to fix it. And void the guarantee. Now I lost $1,800 + $300 extended guarantee.

Please do not business with them. They will keep you on wait for 2-3 hours for every call. If you buy a treadmill you will have to deal with the company for shipping, delivery and maintenance, if you want to spend 5-6 hours of your life doing this then do business with them otherwise stay away. I was forced to cancel my order because they refused to do doorstep delivery and they charged me 400$ to cancel my order which was not even delivered. Save yourself, stay away from them.

Been trying to fix this piece of junk treadmill for 8 months from waiting on phone for hours to unqualified people sending me same parts that didn't work before (why would they fix problem if they didn't fix it before) to setting me up with repair men that don't show up again if I were you I would think twice about purchasing from proform

I expected a screen to be included. Trying to use my my iPhone for workouts is less than ideal. When ordering the website photos were misleading. If I had known there was not a screen i would have gone with a different company.

I thought I was thorough with my research and now I realize I didn't do enough. After spending over 2500 they want additional money for assembly which I had no idea would be needed. Hired 3 men to assemble and it still isn't done. With so much frustration I called to return and was told that would cost me close to another 500. I keep getting sales calls to upgrade the program and when I say no they abruptly hang up. I'm so angry and I was so excited. They don't care, it's all and only about sales for these people. I really wanted to get started with this proform 9000 and get the hang of it and then upgrade along with another piece of equipment. SMH, so sad, just so very let down. What a disappointment, they just couldn't be honest from the beginning. Careless and pushy is all you will get from here.

This company is a piece of $#*!. I had my bike for 1 week and the peddle came off. The screw had be stripped. I waited on hold for 1.5 hours to be told to screw it in tighter. I said that wasn't an options. So I was told I would get a new peddle. What came in the mail? Screws that go to the seat. Also they are only open 8-6 M-F, so good luck talking to someone if you work.

I spent $142 on a new crank from Proform for an exercise bike and they refused to give any support on how to replace the old crank because the bike was no longer under warranty. After an exhaustive search of their online videos, which are very limited and assembly instructions, they give no information on how to do the replacement. Seems if you sell a product, you should support it.

I purchased the ProForm treadmill 2 years ago and also purchased the extended warranty for 4 years. Almost 6 months ago the treadmill started to make loud noises when I went 3.0 mph or faster. I immediately contacted ProForm/iFit to use implement my warranty and have them send a technician to fix the problem. For the past 5 months we have traded emails that keep asking me for the same information. I have even sent a video with the noise clearly apparent. Their latest email now has asked me to dismantle the treadmill tighten all of the bolts, take the motor cover off, etc. Isn't that what the technician should be doing because it is under warranty? If I can't get this issue resolved in the next month, I will request a full refund of my warranty. This is ridiculous!

I ordered my treadmill on Jan 1. I can't remember the exact date of delivery, but i contacted Proform twice as delivery was so slow. The treadmill itself is great! I think the incline calibration is off significantly, but just means I'm working harder. I have to decline to about a -2 to get a level treadmill. My son said this is factory set, so nothing i can do, i have not called a technician on the issue.

I ordered our new treadmill and had to enter a phone number for the delivery. In a matter of hours I was getting spam texts for all kinds of stuff. 15 in the last 36 hours. Hopefully the treadmill works well.

The bolts keep unraveling on my eliptical and they send a new arm but no new bolts. Then they want to charge you $130 to have a tech come out and service it. Nope! Won't spend one more dime on this piece of crap! I wish I could give zero stars.

Buyer Beware-I bought three machines, a weight bench and weights. I paid over 5K... one machine was delivered damaged and I was told they would send a replacement. That did not happen. One of the other machines stopped working after three uses. The hold times are upward of four hours to get assistance and I have called four times to get these issues resolved. To date (six weeks) I still have two broken machines and have been told some of the parts are on a six month back order. At this point, I want the machines picked up and returned but was told that I would be responsible for $250 per machine plus a 10% restocking fee per machine and the $99 per machine set up fee.

I would not recommend ProForm to anyone, at this time. Here is my experience: Ordered a bike. Was supposed to receive a call for scheduling delivery. No call; bike was left in my driveway while I was out of town. Bike arrived with 12+ missing parts. Ordered missing parts. Order was still missing 10+ parts. Ordered additional missing parts. Wrong parts were sent. Called to order correct part, was told it was out of stock, easier to replace entire bike. Set up replacement. After replacement was set up, was told, actually, parts are in stock. I'm a month in from receiving this bike, and I still cannot use it.

I purchased a Pro-Form elliptical machine this fall. The equipment is fine. It feels solid and performs well. The iFit software is really bad. So bad I want to take it off my machine but you can't. Please beware if you purchase from Pro-Form the ONLY option is to use iFit software. From what I can tell they are not the same company and Pro-Form has out sourced the software. It is hard to use, the trainers are (I think) annoying but it is the only option you have to use iFit and is not free once you use up the promotion period.

The other question I had is how is Pro-Form and iFit using your data? Your machine has to be connected to the internet at all times in order to function. Are they selling your workout and and heath data to advertisers or insurance companies?

I would never recommend Pro-Form.