• Pro-Form

Pro-Form

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Overview

Pro-Form has a rating of 2.4 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Pro-Form ranks 12th among Fitness Equipment sites.

  • Service
    83
  • Value
    89
  • Shipping
    85
  • Returns
    45
  • Quality
    86
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
35
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How would you rate Pro-Form?
Top Positive Review

“Super happy with our purchases!”

Edward A.
2/22/22

We are new to home gyms. We decided to jump right in, and buy a few different things from Pro-Form including a treadmill, a stationary bike, a workout bench, and a wall mount squat rack. All of them have been super great, and work as well or better than we thought. The only complaint is the treadmill had a small piece of cracked plastic, that I'm sure happened in shipment. None the less, everything works great, and we love it thus far.

Top Critical Review

“Would give the company 0 if I could”

Kelsey T.
4/13/21

I ordered an elliptical in January 2021, they said it would ship in early February. I call in late February asking what's going on, they tell me everything is back-ordered and it will ship in early April. I'm annoyed at the lack of communication about this, but I say okay thanks. I call back today (mid-April) to ask what the heck is going on, and the guy tells me that my order was cancelled during my last call. WHAT?! I spoke to someone in shipping - how would they cancel it? Why didn't I get any sort of confirmation email? I've been waiting 4 months for a machine that was never coming. Ridiculously unprofessional and a complete waste of time.

Reviews (154)

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customer service (49)
Thumbnail of user mingx2
1 review
2 helpful votes
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September 14th, 2020

I purchased the Proform treadmill from Costco.com. I then purchased the 4 year extended warranty service from Proform.com. 2 years into the warranty, my belt is broken. I contacted Profrom, they assigned the warranty to Icon Fitness, Icon Fitness sent the parts for the belt. But assigned the actually repair job to Altitude Fitness Repair in Colorado. But it's been a month, no one would call and schedule an appointment to come and service the treadmill. I sent emails, texts and web live chats. Everyone is kicking the ball around and no one would respond to the repair. Basically, I paid the money for the warranty plan and will not receive any after-sale service. Costco is willing to take the treadmill back. But I just wish ProForm, Icon Fitness and Altitude Fitness Repair in Colorado would step up and honor their obligation.

Thumbnail of user barbf89
2 reviews
0 helpful votes
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October 12th, 2021

I've been following the tv ads for Pro-Form for a long time but never invested in one until now. We have a small home and with kids it feels even smaller. I never though we could fit workout equipment in our home until I found this compact unit. The treadmill has everything you'd expect from a company like Pro-Form - great customer service and solid equipment with ease of use. Product arrived nicely packaged with plenty of protection and in perfect shape. Instructions for assembly were easy to follow with minimal parts to be put together. Performs quietly and even tho compact still gives all the normal functions of a treadmill. I received a discount on this product for my honest review.

Products used:
Treadmill

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Thumbnail of user katien128
1 review
0 helpful votes
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October 15th, 2021

The spin bike I received was great quality and super simple to put together. I would say it is easier with two people to help lift and lock in place the seat and handle pieces. It took my husband and I less than an hour to build. I was sent this item in exchange for my unbiased opinion after having some time to experience it with a few work outs. I loved being able to finally work out from home. The petals definitely need some shoes although looks like you can replace them if preferred. Overall great quality item and made for a great workout.

Tip for consumers:
Its easier to put the batteries in to the control panel part before you install it on the bike otherwise you can still place them in but itll be a odd angle.

Products used:
spinbike

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Thumbnail of user jackieb509
1 review
0 helpful votes
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October 17th, 2021

I've been working out with my pro form cycle for a week now. I absolutely Love it!
I was worried about the pedals but they are perfect and are adjustable for everyone in my family. I can change the intensity for each workout. You can start from one, which is like strolling on the beach and slowly moved up to level 16 which makes it to be an intense workout. I did have a technical problem and when I called support they were very helpful and friendly. I received this bike for a discount for my unbiased opinion.

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Thumbnail of user jennifers3179
3 reviews
0 helpful votes
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August 13th, 2021

We have the space saving treadmill that folds up. We went for this option because our space is limited. It has been a real life saver after my husbands work gym was shut down. He has really enjoyed getting a little cardio in each day. I love to run and walk and this has been by far the best option for us! Even my kids have found the treadmill fun and easy to use. It's kept us all active.

I received discounted product in exchange for my honest feedback.

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Thumbnail of user kaylas319
2 reviews
0 helpful votes
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November 8th, 2021

I was given a piece of workout equipment in exchange for my honest review. Hands down I would recommend their products! Very well made and sturdy, smooth movements and quiet. All major positive aspects in my opinion!

Thumbnail of user sujays2
2 reviews
0 helpful votes
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October 15th, 2021

This brand offers great product which are compact and yet packed with complete features. Usually such exercise machines are bulky and takes a lot of space for a home gym setup but this brand offering is really nice for people who would want to setup gym at home. Pandemic not only hit businesses and jobs but also exercise routines for some people like me. I badly missed gym not until I came to know about this brand. The machine itself is really nicely made and can be easily moved around. It's very compact and takes very less space. I really enjoy working out. I received the item at a discounted rate for my unbiased opinion.

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Thumbnail of user aw481
1 review
1 helpful vote
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July 14th, 2021

This is so much better than going to a gym! I have the ability to walk/run in while utilizing some of the most amazing trainers in the most beautiful places. I love how it adjusts to the terrain and speed of the trainer. It folds ups easily and its just as easy to let back down when ready to use.

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Thumbnail of user indyas1
1 review
1 helpful vote
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July 19th, 2021

What a wonderful company. My Proform Treadmill came quickly. Having this treadmill while the gyms are closed during this pandemic has really helped me and my daughter. The Programs they have with it are great. My daughter loves to run i tell you she runs and enjoys this so much. Their customer service is outstanding. I needed some help setting up my subscription and they responded quickly and walked me through what I needed to do. I received a discounted product in exchange for my honest and unbiased opinion.

Thumbnail of user michellet1212
2 reviews
0 helpful votes
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October 7th, 2021

This is the second Pro-Form bike we purchased and once again, we are LOVING the quality of this company's products! The bike is solid and made to last! Shipping was fast and set up was a breeze, it took less than 30 minutes from box to completion with their great instructions. Being an active family of 5, someone is always working out and we love adding Pro-Form equipment to our line up in our home gym!
Disclaimer, I was given a price reduction on this product for my honest and unbiased opinion.

Products used:
spin bike

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Thumbnail of user alishaa55
3 reviews
0 helpful votes
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October 14th, 2021

I received a Pro-Form spin bike and have really enjoyed mixing up my work outs. I generally run on treadmill but was looking for something to help break up the same work outs day in and day out. Received it and me and my 9 year old were able to put it together in about 1 hour time. Pretty straight forward instructions. I did purchase a different seat as I've got a bigger booty;-). I received a discount in exchange for my honest and unbiased opinion.

Products used:
ProForm spin bike

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Thumbnail of user kaylas315
2 reviews
0 helpful votes
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October 19th, 2021

I have been nothing but pleased with this product. The setup, was easy, its lightweight but lacking nothing. Safety features, settings and well lit display are all up to par. This treadmill is well used by all members of our family! Can't go wrong with this one!

Products used:
treadmill

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Thumbnail of user angel10
1 review
0 helpful votes
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August 2nd, 2021

I purchased a Power Tower from Pro-Form a couple of months ago and it has been a great addition to my workouts. It came with good directions for assembly, but I'm terrible with directions. Lol. I called customer service and they had me fixed up in no time. Assembly was really fast and easy. Me and my teenage son put it together in maybe 30 minutes. I was afraid it might be wobbly, but it's really sturdy. Great for pull ups, chin ups and leg lifts. I received this product at a discount in exchange for my unbiased opinion.

Products used:
Pro-Form Power Tower

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Thumbnail of user tonyad140
2 reviews
0 helpful votes
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October 21st, 2021

I received a Pro-Form spin bike and have really loved mixing up my work outs. I generally run on treadmills but was looking for something to help break up the same work outs day in and day out. Received it and me and my husband were able to put it together in about 45 minutes time. Very clear instructions. I did purchase a different seat as I've got a bigger booty;-). I received a discount in exchange for my honest and unbiased opinion.

Tip for consumers:
Make sure to follow instructions all the way lol

Products used:
Spin bike

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Thumbnail of user samanthaf312
2 reviews
0 helpful votes
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November 3rd, 2021

I am a fan of the Pro-Form at home workout equipment. It makes working out convenient and fun. The bike has an efficient design to get max benefits in a short amount of time. This is a must for a busy mom who is still in school. My bike sits on the patio so I can watch the kids in the backyard while I workout. I received discounted product in exchange for my honest review.

Products used:
Weslo Persuit R 4.1

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Thumbnail of user juliep790
3 reviews
0 helpful votes
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October 9th, 2021

I recently received a Pro-Form bike and I'm loving it. Such a great change from my normal workouts. The seats are easy to adjust and the spin is smooth! So glad I added to my home fitness gym! I did receive this piece of equipment for a discount in return for my unbiased review.

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Thumbnail of user rachelt407
2 reviews
0 helpful votes
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October 15th, 2021

I absolutely love my ProForm bike. I received a discount for my honest review which I am leaving now that I've used it for awhile. Putting this bike together was a breeze. Took one person less than an hour. All tools were included and parts clearly identified. The ride is smooth, sturdy, and it's easy to increase resistance while riding. I originally thought I wanted to replace the pedals to the ones that are for clip in shoes but the toe cages are actually perfect for the workouts I am doing. I had to call customer service when the bike arrived because the package was a bit damaged by the shipping company when it arrived. They were incredibly helpful and walked me through the steps if there was any damage. Much to my surprise it's packed so we'll that not a single piece was dented. I enjoyed the 30 Day free iFit trial and immediately purchased an annual membership. There are literally hundreds of classes destination rides to pick from.

Tip for consumers:
Read all reviews

Products used:
Proform Indoor cycle

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Thumbnail of user heatherw720
2 reviews
0 helpful votes
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July 28th, 2021

Having the Proform cycle has been great for keeping me active while being at home during times of quarantine. The cycle, although stationary, does provide me with lots of motivation due to the different types of workouts that I can complete (app vs manual, indoor vs outdoor style classes, different trainers, high intensity vs laid back).
I am very pleased to have this cycle, it is well worth it. Don't worry about spending major bucks on other name brand items, Proform makes great products too!
I received discounted product in exchange for my honest feedback.

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Thumbnail of user wayned247
1 review
0 helpful votes
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June 23rd, 2021

I recently purchased a Proform Pro Tower directly from Icon Fitness/Proform. I have been satisfied not only with this product but also with my previous items that are almost 9 years old. These are quality products that are durable with thick heavy metal frame components. The product has been engineered for both home and small office fitness center use by the manufacturer. This power tower was very well packaged and had no issues with any of the components despite having a box that was broken and taped by the carrier FEDEX when it was delivered. The customer representative assigned to me on this order was very responsive and provided this product at a discount in exchange for my honest opinion after using the power tower for 30 days.

Products used:
Proform power tower

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Thumbnail of user beatrizr46
3 reviews
1 helpful vote
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October 15th, 2021

Must have! I do not regret leaving my gym and working out at home with my iFit trainers. This is not only a way to stay in shape but so much fun while doing it. The equipment is great and arrived quickly. I'm really enjoying my live sessions. The app is really cool and you can basically take your trainer everywhere you go! I received a discounted rate in exchange for an honest review and I'm happy to provide one because iFit keeps you motivated and leaves you empowered after every workout.

Tip for consumers:
Get the app and you will not regret it!

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Thumbnail of user cathym966
2 reviews
0 helpful votes
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October 28th, 2021

We have purchased a few items by proform and always pleased. Most recent is a spin bike. The company stands behind their products. Always sturdy and well made. No complaints. If we find something that works we stick with them. We enjoy working out from home as a family, and proform lets us do that.
I received product, in exchange for sharing my unbiased opinion

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Thumbnail of user mirandag71
3 reviews
0 helpful votes
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October 12th, 2021

I've had a blast with my ProForm bike. As soon as it arrived, we had it assembled in about 20 minutes. The individual pieces are all of sturdy construction, so the bike as a whole isn't flimsy or cheap feeling. Even while riding at high speeds, it stays put and doesn't wobble or creek. All the necessary tools for installation were included, so it was very convenient. It's such a game changer being able to work out in my own home! I look forward to riding my bike every time. ProForm sent me a discounted product so I could thoroughly test it and provide my opinion and recommendations.

Products used:
Exercise bike

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Thumbnail of user nichollew2
2 reviews
0 helpful votes
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October 15th, 2021

So happy when my proform treadmill arrived. Easy to put together and getting the exercise program on my phone was fast and simple. This is a good built treadmill and love the safety features. It's light enough to move around and to fold up and lock it for space saving. So quiet and runs great. It's comfortable to run on with low impact. Working out at home has been awesome since I just had my first child. Now I don't have to worry about packing her up and paying for a gym membership. I was given this treadmill at a discount for my unbiased opinion. And I'm loving this piece of equipment.

Tip for consumers:
It’s an easy set up and no difficulty with the program.

Products used:
ProForm Treadmill

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Thumbnail of user sarahf1176
2 reviews
0 helpful votes
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November 11th, 2021

I received discounted product in exchange for my honest feedback. It was really easy to put together, I even had my 6 year old help. I was able to use the app on my tv so riding was even more pleasant following along to classes on a larger screen. It took me a minute to figure out which was lighter and harder for pedaling, I'm technically a spin novice but managed to pick it up right away. The bike is made very well, it's incredibly sturdy

Thumbnail of user melissas1714
2 reviews
1 helpful vote
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June 17th, 2021

This bike is came in a very large box with directions so thorough that I was even able to put it together myself. It's great quality and very easy to use. I have a one year iFit membership to go with this bike and it most definitely helps to keep me motivated. I received this bike at a discounted price for my honest opinion.

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