• Pro-Form

Pro-Form

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Overview

Pro-Form has a rating of 2.4 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Pro-Form ranks 12th among Fitness Equipment sites.

  • Service
    83
  • Value
    89
  • Shipping
    85
  • Returns
    45
  • Quality
    86
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
35
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How would you rate Pro-Form?
Top Positive Review

“Super happy with our purchases!”

Edward A.
2/22/22

We are new to home gyms. We decided to jump right in, and buy a few different things from Pro-Form including a treadmill, a stationary bike, a workout bench, and a wall mount squat rack. All of them have been super great, and work as well or better than we thought. The only complaint is the treadmill had a small piece of cracked plastic, that I'm sure happened in shipment. None the less, everything works great, and we love it thus far.

Top Critical Review

“Would give the company 0 if I could”

Kelsey T.
4/13/21

I ordered an elliptical in January 2021, they said it would ship in early February. I call in late February asking what's going on, they tell me everything is back-ordered and it will ship in early April. I'm annoyed at the lack of communication about this, but I say okay thanks. I call back today (mid-April) to ask what the heck is going on, and the guy tells me that my order was cancelled during my last call. WHAT?! I spoke to someone in shipping - how would they cancel it? Why didn't I get any sort of confirmation email? I've been waiting 4 months for a machine that was never coming. Ridiculously unprofessional and a complete waste of time.

Reviews (154)

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customer service (49)
Thumbnail of user dawnh823
2 reviews
0 helpful votes
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October 14th, 2021

My ProForm Elliptical arrived nicely packaged and each piece was clearly marked. It took my husband and I about 1 hour to assemble. The end product is so solid and sturdy. You can feel how smooth each glide feels and its sturdy construction makes you feel safe with every step. I have really enjoyed my new elliptical and even more, the interactive workouts you can do while using the iFit app. I am so pleased with the quality of this product. I received a discount in exchange for my honest and unbiased opinion.

Thumbnail of user daniellem691
2 reviews
0 helpful votes
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October 14th, 2021

I set up my elliptical on my owl within an hour and a half. I had a small issue with the machine not sending data to my phone, so I contacted customer service and they responded quickly and fixed the problem with just one communication. They were very polite and courteous and I was very pleased with the outcome. The machine works great now and I am enjoying my usage! I received the product at a discount in exchange for my honest and unbiased feedback.

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Thumbnail of user randio9
2 reviews
0 helpful votes
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November 4th, 2021

I have had nothing but a great experience with ProForm! I was given product at a discounted price in exchange for my honest and unbiased feedback. ProForm has been the best company for helping me get back into my fitness routine since having my 2nd child. They have so many options for equipment and types of workouts. The online program is very motivating and fun. When I had a question about setting up my equipment, the company quickly responded and provided great guidance. I have already shared my excitement for ProForm with my family and friends!

Products used:
weights, exercise bike, iFit

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Thumbnail of user lenas116
1 review
0 helpful votes
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September 29th, 2021

I purchased a Proform Elliptical, and feel it was a lifesaver during Covid! The gyms were closed for a big part of the pandemic, and I honestly didn't feel safe going back to the gym. It was great to have a high-quality machine in the safety of my home with fantastic classes and trainers. So many levels and challenges to choose from, the options are endless. I'm a stay-at-home mom, to three kids and cant afford to not get healthy! I received a discounted price in exchange for my honest opinion.

Thumbnail of user jillr380
2 reviews
0 helpful votes
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October 9th, 2021

I love my new Proform bike. The shipping company did a number on the box, but thankfully Proform packaged the bike so well it wasn't even scratched! It was easy to put together, my husband did it by himself in less than an hour. And it's super easy to start using right away! I'm finally motivated to exercise again. I received a discounted product in exchange for my honest feedback and opinions.

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Thumbnail of user kassyl2
2 reviews
0 helpful votes
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October 15th, 2021

Very pleased with my experience with the company and their products, excellent customer service as well. Their products are well worth it and are very durable i am amazed by this brand and their durability

I received a discounted product for my honest feedback

Thumbnail of user samanthad327
3 reviews
2 helpful votes
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September 23rd, 2021

I love that I can exercise at home and still have all the fun. I get personalized work outs, goals, challenges, and so much more. Their customer service is easy to get in touch with and quick and friendly. I received a membership with my treadmill and just love it. The treadmill is foldable so it isn't in the way when I'm not using it. The incline and speed change automatically. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user alaexm
2 reviews
0 helpful votes
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October 23rd, 2021

I had heard about the Proform bike from some friends and had been thinking to try it for a while. Boy am I glad I did! This bike is awesome. Super easy assembly and adjustable for maximum comfort. This is definitely been a great tool to getting back to a healthy lifestyle! I was given this product at a discounted rate for my unbiased opinion.

Thumbnail of user janen199
2 reviews
0 helpful votes
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October 21st, 2021

My new Proform Treadmill is great. It came with Ifit subscription. The instructions included with the product made it a easy to assemble even though I do not do this type of assembly often. I appreciated that there is a 90 day warranty included with the product and the option to purchase extended warranty if we so choose. I also found the exercise and stretching guidelines to be useful and I am looking forward to getting the free meal guide which is available on request via mail.
The treadmill itself is basic and a good value for the cost. Easy setup and great for space saving as it can be folded up when not in use. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user heatherg668
2 reviews
0 helpful votes
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October 9th, 2021

Highly recommend Proform spin bike! Item shipped and arrived quickly. The bike was packaged so well in the box – the shipping company destroyed the box and I for sure thought it would be damaged, but it wasn't. I was highly impressed right then. Very easy to put together – only 1 person needed and less than an hour and it was ready to start exercises! I received a discounted product in exchange for my honest and unbiased opinion

Products used:
spin bike

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Thumbnail of user joleneh45
2 reviews
0 helpful votes
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October 30th, 2021

Excellent equipment. Easy and fun to use! Quiet and fun ride! Easy to put together (my 6 year old helped me) and easy to move if needed! Very happy! I received a discounted product in exchange for my honest feedback!

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Thumbnail of user ashleym1187
2 reviews
0 helpful votes
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September 24th, 2021

I have been enjoying using my new treadmill with the iFit membership. The treadmill was pretty easy to assemble, clear directions and not too many parts. This treadmill is just what I was looking for, compact/lightweight/affordable. I was given this product at a reduced rate for my honest opinion

Tip for consumers:
Great products

Products used:
Treadmill

Thumbnail of user caitlins127
1 review
0 helpful votes
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October 28th, 2021

I absolutely love the piece of equipment I received from proform. It was easy enough to put together. It has a variety of programs to keep me motivated. I received this product at a discount in exchange for my honest feedback.

Thumbnail of user sheris371
1 review
0 helpful votes
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March 1st, 2020

I have had my Pro-Form 5000 for 1 month. I did not purchase the white glove delivery option but in hindsight should have. The boxed treadmill weighed 300lbs and took some doing to get into the house. Make sure you have a team to get it from the curb into the house if you do not purchase the upper level delivery options. It was fairly easy to assemble. I have enjoyed the online workouts, I have only tried the running workouts. The videos are well done and the trainers are interesting. I don't like that the warm up and cool down are not calculated in my total distance or time however. Some of the on screen buttons are small and difficult to select while running, you have to stop in order to select at times. It is an overall solid machine and I do recommend it.

Thumbnail of user karenw2145
2 reviews
0 helpful votes
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November 2nd, 2021

I went in search of some home gym equipment since Covid messed up my ability to go to the gym. I wanted something fun and engaging that I'd want to use again and again. My ProForm elliptical fits the bill perfectly! It was super easy to assemble and I've been using it ever since. The app that you pair with the elliptical gives you an endless number of workouts that are fun and engaging. There's no doubt I'll reach my fitness goals with my elliptical! I received discounted product in exchange for my honest feedback.

Thumbnail of user kevinc799
2 reviews
0 helpful votes
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February 19th, 2020

Unfortunately my wife had to argue with the delivery team to have them bring our pro-form into the house. They wanted her to open the garage and they would just place it in there and then just wanted to leave it on the driveway since she wouldn't open the garage. They reluctantly brought it into the house after being told I would be home in a few minutes to talk to them.
Set up was not particularly difficult, but we could not get the display system to work properly without first registering for the iFit program which neither one of us wanted. We just went through the registration process and then immediately cancelled once it started working.

Thumbnail of user wendir35
2 reviews
0 helpful votes
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November 9th, 2021

I am very pleased with the quality of my Proform exercise bike. It is comfortable to ride and customer service is easy to reach and very helpful.

I received discounted product in exchange for my honest opinion

Tip for consumers:
There is a QR code to scan which brings you right to an easy to follow assembly video. Assembly was quick and painless!

Products used:
Upright indoor exercise bicycle

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Thumbnail of user devang5
2 reviews
13 helpful votes
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November 6th, 2021

I have been hearing a lot of hype about "spinning" and decided to check it out. I got the ProForm 500 SPX with interchangeable seat and am thrilled. I have always had problems with my knees and could not run, but this spin bike gives me a good workout. I can do a session whenever I want without having to get out in the weather and going to the gym. This bike is sturdy and feels expensive but is actually reasonably priced. I am rather fluffy, so, the seat is going to be changed out for something more comfortable to me. Also, I am short and this bike is fully adjustable and easy to adjust so my fiance' and I can easily adjust the bike to our own comfort levels! I did receive a discounted rate on this product in exchange for an honest and unbiased review.

Thumbnail of user brandig88
2 reviews
0 helpful votes
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November 15th, 2021

I have the ProForm 300ci. It arrived quickly and was easy to assemble. It has a comfortable seat and is easily adjustable to any height. (I am really short so this matters). It has all the bells and whistles of a more expensive bike without the price. I highly recommend getting one! I received this discounted product for my honest feedback.

Tip for consumers:
Highly recommend- great buy!

Products used:
Proform 300ci stationary bike

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Thumbnail of user tinam768
1 review
1 helpful vote
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December 2nd, 2020

I received my Proform HIT Trainer in January 2020. Since this time I have been able to use it only 4 months as the machine has broken three times with repair downtimes of approximately 4-6 weeks on each occurrence. I love my machine when it's working but the down times for service are unacceptable. Proform delivers parts timely but the service even with an extended service agreement causes dislike for the company, product and Ifit as a whole. I am considering selling my machine or potentially just giving it away and purchasing a more reliable product. I read the reviews but unfortunately on the Proform website they apparently censor the reviews because my initial statement of disappointment never appeared. So spend the extra money on a better product you will be much happier in the long run.

Thumbnail of user aongv
2 reviews
0 helpful votes
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October 15th, 2021

The elliptical machine I got was easy to set up. Its compatible with the iFIT program. I downloaded the iFIT app without any problems. The machine is compact so it fits great in my small home. I like how the display and buttons are easy to use and to understand. The stride is comfortable and smooth I'm really impressed with how challenging this compact machine is. This is my written opinion based on my personal experience in exchange for a discounted price on the product.

Products used:
Elliptical machine

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Thumbnail of user monicas584
2 reviews
0 helpful votes
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October 15th, 2021

I received my bike at a reduced rate in exchange for giving a direct and genuine review of the product. It has exceeded all expectations, was simple to put together and the customer service was excellent when I called with a delivery question. I am very short (5'1), and my husband is over 6 feet tall and we are able to adjust and interchange our positions on the bike easily. I have synced up with using the iFit ap and after skipping the gym or class the past 2 years due to Covid, I have become addicted to joining classes and watching videos that travel to beautiful lands and keep the energy up.

Products used:
ProForm Bike

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Value
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Thumbnail of user jocelyng56
2 reviews
0 helpful votes
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November 14th, 2021

I'm a beginner when it comes to working out and I really enjoy my ProForm Upright Bike. It was easy to set up and put together. I had no issues with it. I was given this product for a reduced price in exchange for my honest and unbiased opinion.

Products used:
Proform upright bike

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Thumbnail of user fawnr9
1 review
1 helpful vote
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June 28th, 2021

Great quality this company provides. I have the spine bike thay has a 22inch screen attached. Almost everything is made from metal. It came with 2 3lb weights. The delivery service and customer service are extremely nice and friendly. When the designes the bike they really thought everything through to make it easy to put together. Everything was labeled with right or left. Also which step a product will be used. The only additional thing I needed was a screwdriver.

Thumbnail of user darlenee78
1 review
0 helpful votes
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August 2nd, 2021

Excellent service. Quality machines for a great price. My spin bike was a fraction of the cost of the 'other brand' and I am loving the ifit classes and trainers. Customer service was incredibly helpful when i had to call them.

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